Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Morgan & Morgan has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into a car accident in September of last year. I called Morgan And Morgan to represent me on my behalf. I went to the chiropractor for 18 treatments. I was through with that at the end of November. I had a MRI on my back as well. So I completed everything before December. I call and call and still didn't here nothing from them intill I give them a poor review on there page. So she said that they reached a agreement of 25,000. I agreed and USAA sent them a check for 25,000. I know because they sent me the receipt. This was 7/27/2022. But they won't pick the phone or nothing. I been trying to reach them for a months now.
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Good afternoon *********,
  
  We are sorry to hear about your unfavorable experience with our firm as we strive to provide the best service to our customers.
  
  I did look into this matter for you.
  It appears that your proceeds check was mailed Priority Overnight today. The ETA for delivery currently shows tomorrow, Friday 8/26.
  
  I appreciate you patience and sorry if this process caused you any inconveniences.
  
  If you require any further information, please let me know.
  
  Thank you,

• Initial Complaint

  Date:08/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this "law firm" regarding a data breach, they called me, and we spoke about the incident. A few days later, they called me again, and had no idea about the fact I had already spoken with them. This occured numerous times. On sunday aug 21, 2022 at 12:07 pm cst, they called yet again, transfered me to a so called attorney, who yet again, had no idea what was going on "his own words", at that time, I stated to them, to remove my information and NOT call me again. However sunday aug 21, 2022 at 4:12 pm, they called me yet again, after being told to cease calling me. this is phone harassment.
  
  I DO NOT wish to deal with this "law firm" any longer, and since I have NOT signed any contracts, or anything else with them, they are to REMOVE COMPLETELY ALL MY INFORMATION FROM THEIR RECORDS, AND ANYONE THEY MAY HAVE SOLD/GIVEN MY INFORMATION TO. THEY ARE NOT TO CONTACT ME IN ANY WAY OTHER THAN ON THE BBB.
  
  I am stating for the record, if they continue to harass me, by any form of contact other than directly through the BBB, they agree to pay me $10,000 per offense.
  
  This "law firm" and I use this term very loosely, is very confused, and dis-organized, if they cant even get their records correct about what we spoke about and the fact we spoke, I certainly do NOT want them representing me.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Good morning Mr.*******,
  
  I am sorry to hear about your unsatisfactory interaction with our firm, and any automated calls that have been made to you.
  
  It appears you had an open online submission, which prompted us to call you. I can confirm that your information has since been removed. You should no longer receive any correspondence from our firm.
  
  I hope that this resolves this for you.
  
  Thank you,
  
  
  Consumer Response /* (3000, 7, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I clearly told the people who called me, no less than 3 times, to stop calling me, each time they said they removed my information. And in fact while I was on the phone this morning with one, another person called at the same time. I stated clearly in my complaint, that for the public record, any and all calls received after the complaint was made, you would make payment to me of $10,000 per call, as of today, you owe me $40,000.
  
  Your firm is guilty of phone harassment, since you were told to cease calling me, and you refused.
  
  Your bill for $40,000 for my time is due now, I accept USPS money orders only, please remit payment IMMEDIATELY to avoid collection activities against your firm.

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case with Morgan & Morgan with Justin S****** as attorney settled on 4/14/22. I was sent subrogation report from Mr S****** asking me to review my claims for discrepancies...said this would make process faster. At 40% fee this should have been handled by him, he had provider payout backup and could have easily done this. I reviewed doc and sent my insurance sign on for him to research/compare. After a partial payout on 5/5/22 and attorney fee of 40% all communication stopped.
  I started attempts for update on 6/3/22 with Erica A***** and by end of June had not received any response. Finally spoke with Mr S****** on 6/24 for update, over two months had gone by and nothing settled. He reviewed smaller medical expenses with settlement amounts. I agreed to those and emailed back same day to hold payment on one because my insurance should have covered. He ignored my email and paid that provider. I've spent the last two months researching and providing information on my remaining medial expenses - I've spent numerous hours on this with no updates from him...just responding vaguely to information I provided.
  I've filed three complaints with Morgan & Morgan and was told senior managing partner Jason M***** would contact me regarding lack of resolution and communication issues - never received call. After each complaint I received email from Mr S******, only one issued resolved. No mention of incorrect provider payout and still no resolution of last provider payout.
  During 6/24/2 call with Mr S****** he informed me that I could request court date to have medical expenses reviewed for payout of contractual amounts. On 7/29/22 I made the first of several request for court date and was completely ignored by Mr S******, not response at all.
  His behavior has been unprofessional in regards to communication and resolving this issue. Morgan & Morgan has been unprofessional in ignoring this problem. I've filed complaint with Florida Bar, hopefully this will get settled.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Hello Ms. *******,
  
  We are sorry to hear this as we strive to ensure that our clients have a great experience.
  I did have a chance to review this file, to see how your case has been handled.
  
  I can see that your case resolved at mediation.
  
  Among your bills were a combination of treatment billed under your health insurance plan as well as treatment billed as cash and records provided to our office.
  
  Once the check had been received from opposing counsel, I can see you were given the option to receive a portion of the settlement funds while your legal team waited to resolve the disputes with the outstanding bills, or, they would hold the entirety of the settlement in trust until your billing disputes were resolved.
  
  I see you elected to receive a portion of the funds while the remainder was held to address the outstanding billing. Those funds were received by you on 5/5/2022.
  
  Customary reduction requests were sent to various medical providers, some who are more responsive than others. Once several the providers had agreed to reductions, those reductions were discussed with you on 6/24/2022.
  
  I do see you decided that you wanted to try and get the medical providers to bill your insurance company for the services previously received, at least as it relates to ********* and ******** Surgery Center.
  
  You did agree we should pay the balances of several of the other providers and the checks were then released.
  
  I understand that you sent an email about the imaging center, however your attorney did not see if before paying.
  
  Your legal team followed up with ******** Surgery Center and ********* and then each respectively attempted to bill your insurance in the back half of July 2022. Your insurance company denied payment as the requests were not submitted timely.
  
  Once this occurred, they were able to verbally negotiate a settlement of ********'s outstanding balance in an amount equal to the contractual rate had the service been appropriate billed at the time service.
  Notes indicate this was communicated to you on 8/8.
  
  Currently, the only outstanding balance is with ********* to be negotiated.
  
  ********* received a denial of the insurance claim a couple weeks ago, they've emailed their billing ledger and your legal team has provided an itemized request for what bills should be reduced to the contractual rate.
  
  This was done on 8/18/2022 and they are awaiting their response.
  
  I am sorry that you are not happy with how this case is being handled. I have verified that your legal team is doing everything in their ability to get this resolved for you.
  
  We are truly sorry if this has become an inconvenience to you and hope that you would allow your legal team time to finish out this case for you.
  
  
  Consumer Response /* (3000, 7, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The first half of your response to my complaint is just confirming what I stated...my case settled and I received partial payment. You've basically ignored my complaints.
  
  Since May provide amounts have not been worked by Mr S****** until the "back end of July". He stated this also in recent email. The only way I knew any providers had accepted in May was when I finally reached Mr S****** on 6/24 - he never communicated this to me, nor did Mrs. A*****.
  
  It is not settled with the imaging center. I sent an detailed email a few hours after speaking with him and he chose to ignore that email, the payment had not been made within those hours. That was a costly mistake on his part and really is unethical to ignore the email. I expect reimbursement for that payout.
  
  The only reason ******** or Ortho one refiled claims in July is because I kept working my case for two months! I've only gotten updates from Mr S****** now because I get them after every complaint I file.
  
  Mr S****** is now telling me that *********'s ledger does not look correct. I've asked to see backup for those charges from the beginning because the amount did not sound right. I had the doctor visits, I should have been able to see what I was being asked to pay out.
  
  I want my fee reduced, his unprofessional and unethical behavior is ridiculous. Morgan & Morgan's lack of response to me personally is unacceptable. Why did it take a complaint like this to get any kind of response.
  
  My case settled over four months ago, that didn't mean that I stopped being a client. It just seems that at that point I started working for myself.
  Do the right thing Morgan & Morgan
  
  
  Business Response /* (4000, 9, 2022/08/29) */
  Good morning*****,
  
  Thank you for your reply.
  
  We want to work with you and your legal team to resolve any issues you are still facing.
  
  Most of the issues presented appear to be with providers.
  Unfortunately, we are not in control of providers' timely responses or protocols to provide fasters results.
  
  And yes, although this case is "settled", a settlement is often not the end of a case, as a significant amount of time fighting health insurance liens and seeking reductions may still be worked on.
  
  That being said, any inconveniences you've mentioned in regards to your legal team have been relayed and discussed with them, as we are committed to improving.
  
  I will be sure to pass on your request of a billing adjustment to see what can be done.
  
  Thank you for your patience with us while we work to resolve this for you.
  
  
  Consumer Response /* (4200, 11, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As I stated before, you're confirming what I already know, this case is not settled because agreement was reached with defendant.
  What you claiming as the problem in my case is the providers is incorrect. You keep refusing to ignore the fact of Mr S****** not working my case for months after the settlement, not keeping in communication with me, my having to work with the providers to obtain information, paying ou provider incorrectly.
  
  This is going into the 5th month and I've requested a court date several times from Mr S****** to have provider payout handled before a judge..which I am entitled to do.
  
  I've filed three complaints with Morgan & Morgan directly, no response from Management.
  I've requested reduction in my legal fee. And still I get general reaponses.
  
  I've opened a case with Florida Bar and will be requesting disciplinary action to be taken against Mr. S******.
  This has gone on long enough.
  
  
  Business Response /* (4000, 13, 2022/09/08) */
  Good morning*****,
  
  We've investigated your case file and cannot find anything that supports that Mr. S****** has not been working on your case for months after settlement.
  
  Your initial response speaks on communication occurring after your case settled in April. If the communication was not as frequent as hoped, we apologize and will continue to work on improving this in the future.
  
  Regarding a court date, your legal team states there may be a misunderstanding. The sole provider remaining has not refused a reduction, thus a hearing is not to your benefit.
  
  I can see your legal team abided by your wishes and disbursed the available funds while they continued to work on reductions with other providers.
  Reductions have been agreed with a number of those providers leaving only one remaining, that they are still actively working on.
  Typically, medical reductions are not handled in this manner but because your providers billed improperly, they are working to try and correct those ills.
  
  Looking over the past complaints filed for your case internally, each one was addressed.
  
  The request to have your fees lowered has not been approved, as what was explained at the time of settlement, which you agreed to, is exactly what is happening.
  
  Again, reading over your grievances, and the details of how this case was handled, it appears your complaints are misdirected as more fault is on the providers for any delays.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident and hired Morgan and Morgan. My insurance company settled and gave them the check on July 14. I signed all the required documents. I had to wait a 10 business day period from July 21 which was the day we received the closing statement. Which mean the payout should have been August 5.
  My lawyer, Matthew Z****** and caseworker Michelle C*** were very unprofessional. Ms C*** never called us back or updated us when we had questions. Mr Z****** always promised a check that never came. Their information as to why I have not received the check has been different which has confusing to me.
  I've written messages to Morgan and Morgan complaint department via their website, phone and email. That department has only spoken to me once back on Aug 5 when I was told by the lawyer that I could pick up the check. However that day I was called by Ms C*** that the check was not there. She stated it was because it was a two week process and it would take that long. When I spoke to Mr Z****** he stated the accounts department has not released the check and that he is at the mercy of the accounts department. He stated that every Tuesday and Friday batches of checks come out. It has been 11 days past the 10 day waiting period that is in the contract and yet I don't have my check. The whole situation with this company has been worse than my accident. Not being able to get a straight answer, being in limbo, and not having someone on my side to assist has been a stressful. The complaint departments doesn't handle anything. I just want my check so I can close the door on this terrible chapter! It's unbelievable that they take 33.33% plus fees for everything. I find it unfair that I had to pay this despite their terrible service.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Hello ******, We are sorry to hear about your unfavorable experience with our firm as we strive to provide the best service to our customers.
  
  I did check with your legal team, and confirmed that your check was delivered to you on 8/18/22.
  
  Thank you for your patience, as we worked to resolve this for you.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Morgan and Morgan law firm about an automobile accident my wife and daughter were involved in that occurred 5/2019. Yes. 2019. We her case has been handed to multiple attorneys with no results. The attorney says a date will be set then we get a different attorney assigned to her case. We are not getting any closure to this just extensions. Please help.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Good afternoon Mr. ******,
  
  We are sorry to hear about your unfavorable experience with our firm. We strive to provide the best service to our clients. Please allow our client experience department to work on rectifying this for you.
  
  I do see work being done on these files, and hope to have an update for you shortly.
  
  Thank you,

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them to represent me with an existing disability claim. They said the first thing I had to do was terminate services with my existing representative. So I did. When I called them back to let them know I underwent a 2 hour phone questionnaire. After all that they said they could not represent me. Now I have no representation. Why wouldn't they ask me those questions before I terminated services with former representative?
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Hi ****,
  
  Thank you for your feedback on your experience with our firm. We take negative ratings very seriously and are constantly striving to improve.
  
  Unfortunately, within our consultation process I see that they do require those who are currently represented to have no counsel before we work to assist them.
  
  I will be sure to explain what issues arose for you due to this, to see how we can better improve this process for future consultations.
  
  Regarding your claim please know there are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so.
  
  If you feel you didn't receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. Tariq - [email protected] / 888-670-2630.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is using lies or information that is blatantly not true to try to get customers into the business. They claim that they handle all accident claims no matter how big or small. The whole first recording that you have to listen to before they let you speak to somebody is all false none of it's true. And then once you get through you get to a secretary who will not let you speak to a lawyer. I have called four different times. One being about an accident that they say that they do not refuse any accident cases. My sister was killed by a drunk driver and they refused to take my case. After they advertise that they take all accident cases. As far as I'm concerned this company does false advertise to an extreme and as a lawyer group should not be allowed to continue to have a license or practice if they're going to break the law by false advertising
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *****, first and foremost I want to offer my condolences to you and your family. I cannot imagine what your family has gone through.
  
  We are truly sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so.
  
  This decision was not made lightly. With that being said this does not mean that you do not have a case.
  
  Our advertisements do mention some of the case types we can handle, however we cannot advertise that we take every case, as that's not true. Our State bar regulates and approves all our advertising.
  
  If you feel you didn't receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. - [email protected]/ 888-670-2630.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident October 2021. The lawyer that was handling my case is no longer there. The lawyer that took over the case was in the process of waiving/lowering all of the bills. There is one bill left and every time I reach out to the lawyer I get the same excuse of waiting from a response from the hospital for 30 days. Well it has now been 4 months and why is my medical bill in a collection agency!?? I have never had any bills go to any collection agency and I have reached out the lawyer in regards to this matter! How can I have a lawyer handling the case and my medical bill still goes to collection agency??? Makes no sense!! I just want my case to be resolved as it should not take 1 year for measly $10,000! I kept getting final notices from the hospital and informed the hospital and my lawyer! My lawyer said she would handle it but obviously it was not handled!! Every time I call the client experience team no one is available and/or it goes straight to voicemail!! Awful just awful! If you were injured and involved in an accident, look else where!!
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Good afternoon ********,
  
  Thank you for taking your time to write about your experience. It's unfortunate to hear that you were not satisfied with how your case is being handled.
  
  I did look into this a bit further to see what happened and how we can resolve this.
  
  I see that your case was resolved for policy limits within four months of your crash.
  
  Unfortunately, there was only $10,000 in insurance coverage and $26,340 in medical bills.
  
  From January until now we have been working on ensuring any third party payors that could provide payment for any of the outstanding medical bills would pay, and negotiating any outstanding balance.
  
  Ultimately the bills were either paid, or reduced to the effect that only $3,146 in medical bills remain.
  
  During that time, I can see that your legal team did maintain constant communication which has been documented.
  
  As you state, you were informed on several occasions that the final remaining issue holding up the closing statement was the hospital bill.
  
  Numerous attempts were made over that time to get the hospital to respond to our request for a reduction in the bill, as well as phone calls made to the hospital; reduction departments, with no response from the hospital.
  
  Rather than respond to our request, the hospital sent the bill to collections.
  The same day that we received notice that the bill was sent to collections, we reached out to the collections company that received the bills, negotiated the bill, and the case is now ready to close.
  
  I can confirm that we are actively finishing the job and will have this resolved and closed for you as soon as possible.
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hello,
  
  Yes. I after I filed my complaint with the BBB, the attorney reached out to me and we spoke on the phone in regards to one of my medical bills being sent to a debt collector. She informed me that she reached out to the debt collector and that my credit should not be affected since she reached out to them. My point is that how can I have an attorney that is handling the medical bills and case and still one of my medical bills goes to a debt collector? I always pay my bills on time and have NEVER had to deal with a debt collector in my entire life! She did inform me that she was waiting for a response from the hospital, but the hospital did not do their part and listen to us when we kept calling them to let them know that my attorney is handling the medical bills.
  
  Thank you for your response. I just want the case to be resolved and over with as I have stated previously October will make one year that this has been going on.

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan does night fight for the people. They side 100% with the insurance company when they mess up your case and need to settle. Morgan and Morgan failed to represent me in an injury case. The attorney missed important deadlines and did not fight for my case at all. When I signed the agreement to settle, I was bullied relentlessly to settle for an amount far less than what they were originally fighting for my case. They lied repeatedly to manipulate the settlement outcome. They suddenly sided 100% with the insurance company they were supposed to fight against. I complained with the client experience team at Morgan and Morgan many times regarding the treatment I received from Morgan and Morgan attorneys. I repeatedly ask them to transfer the case to someone that really cares about my case. I am still suffering from the injuries and need further treatments yet they do not care about my treatment costs or pain and sufferings. Finally the client experience team transferred the case to Mr. Morgan and I was promised to be contacted by someone from Mr. John Morgan's office, no one contacted me. When I complained about it to the client experience team, one of the representative told me there is nothing more they can do to help. I am so disappointed in Mr. Morgan and his company. All the claim about for the people is all a lie. They care so little about their clients. Now I am left in the cold. After repeatedly bullied with deceitful manipulative lies, after promised to have this case transferred to someone who cares about the client, I am completely being ignored left in the cold still suffering from my injuries.
  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hi *****,
  
  Thank you for reaching out. I am sorry to hear that you feel that way about our firm.
  
  I did look into this for you. I can see you were a client of ours as a result of a car crash that occurred on November 2, 2015. The case was filed but due to some unforeseen circumstances, the case was dismissed. Since the dismissal, I can see you've retained an attorney to represent you on a legal malpractice claim.
  
  Recently that relationship was terminated, and you've since been engaging in conversations with our law firm directly to resolve this dispute.
  
  I do feel terrible that you feel we are leaving you out in the cold. Please note that, the multiple parties you contact throughout our firm will not be able to provide any more assistance than getting you to the correct attorneys who are working to resolve this for you. Our client experience department is for current clients who need matters resolved regarding their active cases, and the information that they have is limited to that only.
  
  We have always ensured that your best interests are taken into account and have always maintained healthy dialogue about your claim. We look forward to continuing this effort to resolve this matter fairly and equitably.
  
  
  Consumer Response /* (3000, 7, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for trying to resolve this case. I appreciate that very much. However, I still have not heard anything from Mr. Morgan's office in Orlando as promised. I very much look forward to healthy communications to resolve my settlement. A healthy communication never happened with the attorney I was forced to work with.
  
  The core issue is that the attorney, who is handling my case that has been bullying me relentlessly, has a position of power within Morgan and Morgan. The only person who has any power over this particular attorney is Mr. Morgan. That is why I asked Mr. Morgan to help. It is absolutely necessary that he gets involve so that I do not need to experience any additional harassment from this attorney. Mr. Morgan is the only person who has an authority to release me from the attorney who has caused me so much emotional distress to the point of developing serious PTSD. There have been people who wanted to help me at the company, including people from the client experience team, but this attorney immediately silences them. He tells them to hang up the phone or not answer my calls or emails with lies such as I got an attorney or I started a lawsuit. His behaviors have been consistently unethical. I am in a process of filing a complaint with the state bar. With all the evidence and witnesses I have, I am confident he will be disbarred after a thorough investigation.
  
  I am shocked Mr. Morgan is not interested in finding out exactly what is happening to one of his clients at his firm after repeated complaint being placed regarding this attorney. If I was in charge of a company and if I heard any hint of a problem such as the one I was reporting, I would investigate immediately to appropriately remedy the situation. I am starting to think that perhaps the reason why I am not hearing anything from Mr. Morgan is because he endorses these types of behaviors by his attorneys. Perhaps it is convenient for Mr. Morgan to have one of his attorneys do the 'dirty work' of getting rid of clients that are no longer useful in bringing profit for the company. Perhaps it is a lot easier to force them to get an attorney and fight them in court so that they can play the role of the insurance company. I really hope this is not the case. If Mr. Morgan knows what is happening, yet decides to ignore and do nothing, he is colluding with this attorney.
  
  I naively believed in Mr. Morgan and his company's mission that he and his company stand up for the people and care about his clients and that if I were to report a problem, they would immediately remedy the situation. One of the mission statements on his company website states that he treats his clients as his own family. Perhaps the clients become 'family' as long as there are potential profits attached to them. I was never treated with any of what is promised on his company website about what his company would do for his clients. They did hardly anything to fight for my case and I was repeatedly bullied with deceitful manipulative lies to the point of making me very ill. Before the case got dismissed in court, I was told witnesses do matter but when the case got dismissed because the attorney failed to serve the defendant by the deadline (even though I repeatedly asked them to make sure to not miss the deadline repeatedly), they completely flipped their position from 'believing my case' to saying things such as "truth doesn't matter" and "witnesses do not matter" They suddenly sided 100% with the insurance company they were supposed to be fighting against. They didn't care about the fact I am still injured and still need treatments. This attorney, who I was forced to work with, basically wanted to throw me out with very small settlement amount ignoring wage loss, pain and suffering, and future treatment costs. But he did something even worse; he decided to toss me out with absolutely nothing. It is abundantly clear he didn't care about me at all. He didn't care he caused additional injuries to me. PTSD I developed from my injuries was near recovery when the negotiation started about a year ago with Morgan and Morgan but now it is worse than it has ever been. PTSD from the accident is nothing compared to PTSD I got from dealing with Morgan and Morgan. Morgan and Morgan completely shattered me by utterly betraying my trust in the firm through this attorney's brutal treatments toward me.
  
  I have repeatedly pleaded with the client experience team to release me from this abusive attorney. I sent the proof of his lies and misconducts yet they kept forcing me to work with this attorney who caused me so much harm to my emotional health and physical health.
  
  The only thing I was asking was to work with someone who will be fair without being under the influence of this hostile attorney who seems to go out of his way to make everything miserable for me. But because this attorney holds the high position of power within the company, the only person who can do this is Mr. Morgan.
  
  What I am waiting for is a call from Mr. Morgan's office so that I can make an appointment to talk to Mr. Morgan. I need help with the settlement process. I want an explanation why he did not intervene to help me out of the horrific situation. I also want an apology directly from Mr. Morgan for leaving me in a situation that caused me so much emotional distress for so long.
  
  I will close this case when I have a chance to talk to Mr. Morgan and I have an absolute assurance I no longer need to deal with this particular attorney who caused so much emotional distress and that he no longer plays any part in the settlement process. IT IS SO ABSURD THAT THE COMPANY FORCES ME TO CONTINUE WORKING WITH SOMEONE THAT I REPEATEDLY COMPLAINED ABOUT PRESENTING THEM WITH MORE THAN ENOUGH PROOF OF THE HARASSMENT.
  
  You said that the client experience team is only for active clients. Why? I don't think that make sense at all. Are you saying once the attorney messes up the case and the company needs to settle, you take away the client's privilege to complain? I think it is going to create a huge negative brand for the company. The unhappy discriminated clients are going to go to places such as BBB, State Bar, Attorney General's Office, Media, *********************** and other means to get support and help like what I had to do to be heard.
  
  Please see the attached document for the details of my complaints. Please hand this directly to Mr. Morgan. I had already sent a copy to Mr. Morgan but it will be best if you hand him the printed copy for him to review. Mr. Morgan should be taking the complaints described very seriously.
  
  ***** Summary ******
  
  Again, the only thing I am asking here is to completely release me from any dealings with the attorney who has been harassing me relentlessly from the start of the settlement negotiation and that he has no part whatsoever in my settlement process. I want an official reassignment of my case to a new attorney who is ethical. Only then, a fair negotiation can begin with healthy communications. And to do so, I believe I need to talk directly with Mr. Morgan.
  
  Please know also, that each time they forced me to work with this attorney, I gave the benefit of the doubt but I was treated with the same brutality every single time. I just cannot do this anymore for the sake of my own wellbeing. It has caused me so much damage in terms of my mental and physical health. He has repeatedly proven himself to be extremely untrustworthy.
  
  **PLEASE RELEASE ME COMPLETELY FROM THIS ABUSIVE ATTORNEY.**
  
  Your help is highly appreciated and I thank you for trying to remedy this horrific situation I am in. I am sure once the truth is revealed, the company will immediately release me from this abusive attorney who gave me so much emotional distress making me completely debilitated.
  
  I very much look forward to receiving a phone call from his office in Orlando as promised by the client experience representative so that I can schedule an appointment to talk to Mr. Morgan. I want to receive an assurance that I no longer need to work with this particular attorney in any shape or form directly from Mr. Morgan. After all that I had to go through, I believe I deserve that.
  
  Thank you for caring.
  
  
  Business Response /* (4000, 9, 2022/08/15) */
  Hi *****,
  
  I am sorry to hear that you are having issues, coming to a resolution with the attorney that has been appointed to work on resolving this for you.
  
  I have been informed that situation has been delegated to Hector R**** who will take over all conversations going forward.
  
  I hope that now we can continue to work on resolving this matter for you.
  
  Thanks,
  
  Tariq
  
  
  Consumer Response /* (4200, 11, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am sorry but Mr. R**** works under this particular attorney who has been harassing me. It was agreed that Mr. Zander C*** from Orlando office was going to contact me. Healthy communication can only occur with someone who is not going to be under the influence of Mr. B*******. Please have Mr. Zander C*** contact me as already promised to resolve this matter.
  
  Please read my previous message carefully and why I asked Mr. Morgan to directly help me with this case. But I am willing to work with Mr. Zander C***.
  
  I have been promised already someone from the orlando office is going to call me more than once at this point. Please follow through with your promise so that this matter may be resolved in a way that is fair to me.
  
  Thank you.
  
  
  Business Response /* (4000, 13, 2022/08/19) */
  Hi *****,
  
  I have been informed that Alexander C*** has also been looped in, to assist you with resolving this.
  
  Hopefully you are able to come to a resolution soon.
  
  Thank you,
  
  
  Consumer Response /* (4200, 15, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi Tariq,
  
  Thank you so much for your help. I appreciate that very much. Yes, I got a call from Zander last Tuesday evening and we talked briefly on the phone. Though it was brief, we had a very healthy communication and I am very hopeful the settlement will get resolved in the near future in a fair manner. He also promised to not side with the insurance company.
  
  However, I am concerned I have not heard any response for the email I sent to Zander last Wednesday. I sent some documents for him to review and asked his legal assistant to print them out so that it will be easy for him to review them. He had told me he is very busy but I believe he would prioritize my case after reviewing the documents I sent him.
  
  Can you make sure he had a chance to review the documents I sent him last week that I had his assistant print them out for him to review?
  
  This was supposed to have been resolved in May of 2021. That is more than one year and 3 months ago. Morgan and Morgan has been withholding the settlement money I need for over 15 months. Part of the settlement money is for me to continue my treatments I so desperately need and to seek new specialists for my injuries.
  
  I made myself very flexible in making the arrangement to meet with Zander to discuss all the details.
  
  I am very thankful for the progress but given the absolute horror and terror I had to go through with Morgan and Morgan in the recent past, I would appreciate it very much if you could see it through to the end.
  
  Thank you for caring.

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Morgan and Morgan in December of 2021 about a problem I had with my homeowners insurance policy not paying a claim for my roof damage from hurricane Sally. I was told that a private roof expert would come out to evaluate my roof damage. The roof inspection happened in February 2022. The inspector said there was significant wind damage and he forwarded his report to the lawyer assigned to my case named Ryan T. J*****. Mr J*****'s clerk named Verna M***** contacted me and said they were reviewing the report and a letter of intent would soon be sent to the insurance company. I asked Ms M***** if I could go ahead and start the roof repairs and pay for them myself. She said in February of 2022 that she would ask Mr J*****. Every month from February until July I asked the same 2 questions, "Have you sent the letter of intent and if I could go ahead with the roof replacement ". Finally after 8 months of waiting I filed a complaint with Morgan and Morgan complaints department about the lack of Mr J***** not answering my 2 questions. I was told about the attorney trying to call me on the 28th of June. I received 4 calls that day and none were from the attorney. I called the complaint department again and the representative said she would forward my complaint to a manager and I would be called back the week of 11-15 July. Today I received a letter from Mr J***** in the mail saying they were not taking my case. After 8 months. I just hope that John Morgan reads this complaint because this should not be the type of behavior from an employee representing his firm.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/18) */
  Good afternoon Mr. ********, I am truly sorry that we were not able to move forward with your case. I can confirmed your case was reviewed and evaluated carefully however it was determined that we would not be able to assist further. While we cannot discuss the specifics of your case in this open forum, we are sorry to see we didn't meet your expectations. We always strive to ensure clients understand the reasons we are not able to move forward with a case, but if you do not feel you received a sufficient explanation, please reach out to us at [email protected] so we can further discuss it with you.
  
  Thank you,
  
  
  Consumer Response /* (3000, 7, 2022/07/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I really want to know why it took 8 months to still not have a response to my 2 questions. I have requested a copy of the inspection report and Verna M***** told me yesterday ( July 19th) she would email it to me. I have yet to receive it. Explain to me why it is okay to say one thing and do another. This is what has happened from the start of the case. I am told one thing and then nothing happens. 8 months for a response from the attorney is not acceptable.
  
  
  Business Response /* (4000, 9, 2022/07/21) */
  Good afternoon Mr. ********,
  
  I'm sorry for the delay.
  When evaluating these types of claims, it can take sometime.
  I spoke with Verna who has confirmed she was able to email you that report.
  I hope that this can resolve this.
  
  
  Consumer Response /* (4200, 11, 2022/07/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You never answered the question about why the attorney could not call or email the answers to the 2 questions. 2 minutes would have been all he had to take. If he didn't know the answer just say that. Pretty simple.
  
  
  Business Response /* (4000, 13, 2022/07/25) */
  Good afternoon Mr. ********,
  
  We appreciate your feedback on this matter during this time. As you know, we have made the unfortunate decision to not move forward with representing you on this claim.
  
  It would not be appropriate to discuss the specifics of your legal matter here or otherwise. Please know other firms may view your claim differently and utilize different practice techniques or strategies.
  
  We wish you all the best moving forward with this matter and hope you take care.
  
  Sincerely,
  Tariq