Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  198 Broadway Kissimmee, FL 34741-5714

• 

  Morgan & Morgan

  444 Seabreeze Blvd Suite 100 Daytona Beach, FL 32118-3958

• 

  Morgan & Morgan

  407 S Washington Ave Suite #3 Titusville, FL 32796-3500

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called about a car accident case to get information. My family wanted to interview different lawyers to see which one we like. These people harassed us day in and out nighttime morning it didn't matter. They called we blocked their number they called from another number and if we block that number then they called from another number. They even sent an email through DocuSign for us to sign an agreement with them even though we have not spoken to them any further and tried to ignore them as much as possible. Just beware if you call them you will be harassed until you sign or tell them specifically not to call you any longer which requires you to wait on the phone for 20 minutes.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Hello*******,
  
  Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us.
  
  We take negative feedback very seriously and are constantly striving to improve. I am currently working with management to look into your matter further and see what happened.
  
  I do appreciate you letting us know what occurred, and hope that you will give us another chance if you ever find you self needing help again.
  
  Thank you,
  
  
  Consumer Response /* (2000, 7, 2022/10/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I slipped and fell in a store, I filed a complaint with Morgan and Morgan, my attorney, advised me to seek treatment and complete care which I did, after waiting for months and me being the only one seeking correspondence they said they will not pursue claim, there was no attempt to contact store headquarters to obtain the incident report from the employee that they took the day I fell, this was not a pleasant experience I do not fell like every effort was made in my case and I was not satisfied at all.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/06) */
  Hello ******,
  
  We are sorry that our firm was unable to take on your claim at this time.
  
  Our attorneys reviewed your case closely and considered every potential avenue of recovery, throughout the time we had your case.
  
  From reviewing your file, I can confirm that there was contact with the store in question, and anything we needed to review for your claim was obtained from them.
  
  We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us at [email protected] so we can further discuss it with you.
  
  Know that we are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go in to that decision.
  
  Thank you,

• Initial Complaint

  Date:10/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan has given insight along with several issues of evidence with regard to fraud and or maybe accepting cases on the account of stealing testimony I guess I would say espionage. She acted as if she would take the case. She said she was not a attorney but a case consultant. She mentioned signing documents in a way that persuaded she was taking the case. She received information about the case with regard to what happened and seemed to also be discriminating however this is not a report of discrimination but a report of a business Morgan and Morgan persuading client relationship with the company with **************** Aka *************** and then suddenly mentioning that it was not a acceptable case although the case was about sexual harassment and sexual discrimination.
  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Good afternoon********,
  
  Thank you for taking your time to notify us of this. It's unfortunate to hear that you were not satisfied with your consultation. Keep in mind there are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. If you feel you didn't receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. Tariq - [email protected] / 888-670-2630.

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Morgan is not for all the people my attorney called and told me and she have a settlement on September 2 September 6 I sign our documents here it is September 29 and I have not yet received my check I read the documents where is it after I sent all documents did the check will be mailed out to my attorney I know my attorney have the check I guess I got smart with them I said something they didn't like and it decided to hold my check
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/06) */
  Good afternoon**********,
  
  I am sorry to hear about the delay in receiving your settlement funds.
  
  The handling attorney for this claim is out of office today, however your case manager has texted her to let her know about this complaint.
  
  I do see there have been phone and email conversations with you regarding the timeline following settlement in a workers' compensation claims. Additionally sent was a document correspondence outlining the timeline in your claim.
  
  On this correspondence, I can see you spoke with the attorney and agreed to settle your claim on 9/2/22. The defense attorney sent the drafted settlement documents on 9/6/22, which was sent to you that same day. You executed them that same date and they were returned to the defense attorney that same date.
  
  The defense attorney then filed the fully executed settlement documents with the State Board of Workers' Compensation that same date, all on 9/6/22.
  
  Unfortunately, we now must wait for approval of the settlement documents by the State Board. Once the State Board approves the documents, the Employer/Insurer is given twenty (20) days under the law to cut the final settlement check.
  
  Your Legal team has done everything in their power to expedite this process for you, however, it is required by law that all settlement documents are first approved by the State Board.
  
  The State Board typically approves settlement documents within 2-3 weeks of submission; however, they have been experiencing delays due to short staffing since COVID.
  
  I can confirm that your legal team most certainly does not have your settlement check in their possession, nor have they received their portion (attorney's fees).
  
  At this time, we will keep an eye on this matter, and reach out as soon as we have an update on your settlement check.
  
  I hope this helps, and hope that we can have this resolved for you soon.

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a slip and fall. Accident in *********s. I called and they took all the info and said that I had a case they would start working on it. At no time did the lawyer call to talk to me. I got everything done they asked according to the legal team. I lost almost 10,000 dollars in work my car and my apartment to have them send me a text message after 3 months and tell me they have dropped the case. I got no reason and no phone calls about this. I've had to try and get back to work so I could gain some of the money I lost. I'm still very Shakey and worried I will NEVER recommend them to anyone. I am so disappointed in how I was treated and how this was handled. How could they lie , they are not concerned about anything except for the money that cases bring in. It's ridiculous!!
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Hello ******, we are truly sorry that our firm was unable to take on your claim. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into that decision.
  
  Please know, we strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel that was the case here, I will make sure that your legal team is aware, and see to it that someone reaches out to explain further.
  
  
  Thank you,
  
  
  Consumer Response /* (3000, 7, 2022/09/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It took 3 months to decide??? Unacceptable!!! I lost a lot of money from this case not to mention it was very stressful to me. I'm supposed to say oh well!!*********'s was wrong and should be held accountable and so should your firm. As I stated I am very sorry I ever called your firm and NEVER recommend you to anyone else. I feel as you deserted me when I needed the help. My first experience with a lawyer and I won't make that mistake again!!
  
  
  Business Response /* (4000, 9, 2022/09/23) */
  Hello ******,
  
  We do wish that we were able to assist further with you case.
  
  I did look into how this case was handled, and can confirm your legal team did everything they could, in a timely manner to try to assist.
  
  During the investigation phase of a case, there are many factors that can delay our final decision. Sometimes providers such as the ER, can take a while to send over much needed documents that helps us build our case and determine if we can assist.
  
  Looking at the finances of this case, our firm did not charge any fees to you.
  
  While we cannot discuss the specifics of your case in this open forum, we are sorry to see we didn't meet your expectations.
  
  And although we will not be able to assist, you are encouraged to reach out to other law firms for assistance with your claim against*********s.
  
  Thank you,
  
  
  
  
  
  Consumer Response /* (4200, 11, 2022/09/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not say that you charged me anything I said I was left holding the bag with all of these expenses from the doctors I said that I lost money my apartment my car I could not afford to keep them any longer because I was out of work for 3 months while you people sat on this for 3 months and then decided to dismiss it that's what I said I do not accept this answer is a run around and I do not accept it I will not accept it I reached out to several attorneys they would not even touch it without even hearing anything thank you very much for nothing

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled for much needed spinefusion, insurance denied a week and 2 days before procedure, already off many meds including pain meds for prepaid. Called Morgan and Morgan for help and they have that department however denied their help with no expkanation why. Thought they represented the People? Didn't want to hear or talk to this person. Now I have no surgery scheduled, no legal help and have to deal with unbearable pain!
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Hello *******, we are so sorry that we were not able to help you with your case. We strive to help everyone that we can, but there are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. If you feel you didn't receive sufficient attention to your claim, please reach out to us at 888-407-3205, and we will do our best to further assist you.
  
  Thank you,

• Initial Complaint

  Date:09/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************, and I have a case with your guys. On September 2nd of 2022, my case manager gave me a call about my settlement documentation, which that person stated if I signed it that I could get it by the following week. Now it has been two weeks, and we are still waiting for the accounting department to cut me a check. I would like a definite answer of when I will be receiving these funds.
  
  My experience with Morgan & Morgan has not been pleasant at all. The lack of communication, and setting an agenda was never formally said. Especially, if it was going to be dead air between our communication. For example, saying it might take a month or two before we hear back from the other insurance company. In between this dead air, I was receiving letters from the defendant's insurance company on settling the case. I had to call numerous times, which I left voicemails with my case manager to give the information that was included on the letter I received from the insurance company. Even after I submitted my survey, I mentioned that I would not recommend Morgan and Morgan. My lawyer on the case called me but I was at work at the time. I asked my lawyer how long he will be in the office so I can give him a call when I get off work. He mentioned that he will be in the office for a while. I attempted to give him a call but I was unable to get a hold of him. I left a voicemail stating that I would change the survey rating if we spoke. Since I never got a call back from my lawyer, I believe the survey is very valid by my experience. It was not delightful at all, and I believe the right expectation was not met at all.
  
  Can I get an answer of when I will receive the check? I would like a definite answer without any vagueness. I can be reached by email.
  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Hello ******, we are sorry to hear this as we strive to ensure that our clients have a great experience.
  
  I did look into your matter to see what has been occurring. I do see your case is settled and you are now waiting for your settlement check.
  
  Your attorney did initiate contact with you today to work on resolving thing.

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sunday, 9/11/22, I sent an inquiry to this firm about the Boy Scout Class Action lawsuit using their websites' message form. On monday and today I have received 3 recorded calls and one live call. I responded on monday and was put on hold. After a few minutes their recorded message stopped in the middle of a word then I was disconnected. The live call I received was just minutes ago (after 2 more automated calls earlier) and once again I was put on hold and hung up on. I called back to complain about their unprofessional behavior and guess what? The exact same thing happened for the 3rd time in a row. These people are scammers and I want nothing to do with them. I already gave them information in my initial contact that I haven't told a single soul for almost 60 years. I want that information scrubbed from their system along with my contact info.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Hello********, we are truly sorry to hear about your unfavorable experience with our firm.
  
  I did look into this a little further and can see we made several attempts to reach you and discuss your claim, however those attempts were unsuccessful. I want to apologize for any inconvenience our phone system has caused as this is not how we typically operate.
  
  I can follow through with your desired request and close out your file and remove any of your personal information. Or if you are still interesting in discussing this matter I can have someone reach out to you directly at a time of your preference to discuss this.
  
  Thank you,
  
  
  Consumer Response /* (2000, 7, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes, you have called numerous times however that was after the incidents I described which is when I stopped answering your calls. On the condition that I get called by the person that will be handling the matter then I will accept a call from you on Friday, 9/23/22, at 9AM Mountain Time. IF I am even asked to hold I will hang up and never again respond to your calls.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2021, I called Morgan and Morgan for assistance regarding a case with an accident that happen in a store. The firm decided to take my case and assigned me an attorney in St. Louis. The attorney called me and was very unpleasant. She said she would call back, yet I never heard back from her.
  About a month later, I called the firm and complained. I was told by the head attorney that the attorney whom I had spoken with had been terminated. "Really"? "No one informed me".
  He stated that she was terminated for complaints from current and potential clients. He assured me that he would be managing my case and that things would be better going forth. Fast forward three months, I had heard nothing from the second attorney also. Also, none of my calls were being answered. I had to go the customer's resolution team to even have the office talk to me.
  So at the end of 2021 and after no movement whatsoever on my case, I sent an email to the lawyer and terminated service.
  
  The same day, I phoned customer care and informed them of what was happening. They stated my case would be reassigned to another attorney. (And it was). HOWEVER, (exactly one year after being accepted as a client), there is still no news on the status of my case. Even more unbelievable is the fact that the new attorney, (attorney #3), has never phoned, emailed, or sent a letter. (Not even once). I CALLED 3 WEEKS AGO. NO RESPONSE! I am beyond livid! I don't even know lawyer #3's name.
  Prior to becoming a client, I had such respect for Morgan and Morgan, both as a company and brand. However, their slogan is all a bunch of propaganda & hype! They should become more concerned with having honorable committed firms than the amount of firms on their roster. After all, what's the point of having all the firms if they're going to cause blemish to your brand and run your clients off? Word of mouth is powerful; people tell people. (When service is good or bad, but especially when it's bad).
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Hello ******, we are sorry to hear this as our client's experience is held to the highest standard.
  
  I do see that you terminated our representation back in January of this year.
  
  I did notify the attorney that was representing you of your concerns.
  
  He did reach out today to see how he can be of assistance, however was not able to reach you and left a message.
  
  I did inform per your request you wanted your case file.

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for an initial consultation regarding a car accident. When I told them I was in the process of driving to a delivery pickup, they told me that they would only be dealing with the accident itself and anything work related would be referred to another law firm. They sent me initial papers to sign which would give them the right to access all of my data from hospitals, doctors, etc. I decided at that time I wanted more information and wrote a letter with questions. This e-mail wasn't returned for many days and once they did reach out by phone I let them know I was no longer interested in using their firm. The person on the telephone was quite aggressive about sending me on to another person to talk to but I told them I did not want to waste anymore time, as it has already been a stressful time having my car totalled, going to the hospital, being on medication, talking to insurance companies, etc. Since telling them that, I have received more than ten phone calls despite asking them to cease and desist. They have called from New Albany, IN, Orlando, FL, and even twice disguised as "Public Service" in the hopes that I would answer. I have been very clear that I do not want to sign papers or have them represent me, yet they harass me one to three times a day, refusing to take "no" for an answer.
  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Good afternoon********,
  
  Thank you for taking your time to let us know about this. We strive to provide the best service to our customers.
  We did look in the issue with you not receiving a response back from the email that you submitted to us with your questions, and it looks like the consultant you spoke with was out of the office when originally sent.
  
  Once she returned to office, she did reach out via phone to answer your questions.
  She is required to follow up several times if no contact is made which may have been a reason for the multiple calls you received.
  
  We have since closed your file and removed you from any automated communications.
  I hope you've found other counsel by now, but if not, we would be more than happy to see how we can help.
  
  Although we cannot discuss the specifics of your case on this platform, If you would like to discuss your case any further, or if you have any questions - please feel free to email or call us. -Tariq [email protected] / 888-670-2630.