Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

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  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

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  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

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  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident October 2021. The lawyer that was handling my case is no longer there. The lawyer that took over the case was in the process of waiving/lowering all of the bills. There is one bill left and every time I reach out to the lawyer I get the same excuse of waiting from a response from the hospital for 30 days. Well it has now been 4 months and why is my medical bill in a collection agency!?? I have never had any bills go to any collection agency and I have reached out the lawyer in regards to this matter! How can I have a lawyer handling the case and my medical bill still goes to collection agency??? Makes no sense!! I just want my case to be resolved as it should not take 1 year for measly $10,000! I kept getting final notices from the hospital and informed the hospital and my lawyer! My lawyer said she would handle it but obviously it was not handled!! Every time I call the client experience team no one is available and/or it goes straight to voicemail!! Awful just awful! If you were injured and involved in an accident, look else where!!
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Good afternoon ********,
  
  Thank you for taking your time to write about your experience. It's unfortunate to hear that you were not satisfied with how your case is being handled.
  
  I did look into this a bit further to see what happened and how we can resolve this.
  
  I see that your case was resolved for policy limits within four months of your crash.
  
  Unfortunately, there was only $10,000 in insurance coverage and $26,340 in medical bills.
  
  From January until now we have been working on ensuring any third party payors that could provide payment for any of the outstanding medical bills would pay, and negotiating any outstanding balance.
  
  Ultimately the bills were either paid, or reduced to the effect that only $3,146 in medical bills remain.
  
  During that time, I can see that your legal team did maintain constant communication which has been documented.
  
  As you state, you were informed on several occasions that the final remaining issue holding up the closing statement was the hospital bill.
  
  Numerous attempts were made over that time to get the hospital to respond to our request for a reduction in the bill, as well as phone calls made to the hospital; reduction departments, with no response from the hospital.
  
  Rather than respond to our request, the hospital sent the bill to collections.
  The same day that we received notice that the bill was sent to collections, we reached out to the collections company that received the bills, negotiated the bill, and the case is now ready to close.
  
  I can confirm that we are actively finishing the job and will have this resolved and closed for you as soon as possible.
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hello,
  
  Yes. I after I filed my complaint with the BBB, the attorney reached out to me and we spoke on the phone in regards to one of my medical bills being sent to a debt collector. She informed me that she reached out to the debt collector and that my credit should not be affected since she reached out to them. My point is that how can I have an attorney that is handling the medical bills and case and still one of my medical bills goes to a debt collector? I always pay my bills on time and have NEVER had to deal with a debt collector in my entire life! She did inform me that she was waiting for a response from the hospital, but the hospital did not do their part and listen to us when we kept calling them to let them know that my attorney is handling the medical bills.
  
  Thank you for your response. I just want the case to be resolved and over with as I have stated previously October will make one year that this has been going on.

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan does night fight for the people. They side 100% with the insurance company when they mess up your case and need to settle. Morgan and Morgan failed to represent me in an injury case. The attorney missed important deadlines and did not fight for my case at all. When I signed the agreement to settle, I was bullied relentlessly to settle for an amount far less than what they were originally fighting for my case. They lied repeatedly to manipulate the settlement outcome. They suddenly sided 100% with the insurance company they were supposed to fight against. I complained with the client experience team at Morgan and Morgan many times regarding the treatment I received from Morgan and Morgan attorneys. I repeatedly ask them to transfer the case to someone that really cares about my case. I am still suffering from the injuries and need further treatments yet they do not care about my treatment costs or pain and sufferings. Finally the client experience team transferred the case to Mr. Morgan and I was promised to be contacted by someone from Mr. John Morgan's office, no one contacted me. When I complained about it to the client experience team, one of the representative told me there is nothing more they can do to help. I am so disappointed in Mr. Morgan and his company. All the claim about for the people is all a lie. They care so little about their clients. Now I am left in the cold. After repeatedly bullied with deceitful manipulative lies, after promised to have this case transferred to someone who cares about the client, I am completely being ignored left in the cold still suffering from my injuries.
  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hi *****,
  
  Thank you for reaching out. I am sorry to hear that you feel that way about our firm.
  
  I did look into this for you. I can see you were a client of ours as a result of a car crash that occurred on November 2, 2015. The case was filed but due to some unforeseen circumstances, the case was dismissed. Since the dismissal, I can see you've retained an attorney to represent you on a legal malpractice claim.
  
  Recently that relationship was terminated, and you've since been engaging in conversations with our law firm directly to resolve this dispute.
  
  I do feel terrible that you feel we are leaving you out in the cold. Please note that, the multiple parties you contact throughout our firm will not be able to provide any more assistance than getting you to the correct attorneys who are working to resolve this for you. Our client experience department is for current clients who need matters resolved regarding their active cases, and the information that they have is limited to that only.
  
  We have always ensured that your best interests are taken into account and have always maintained healthy dialogue about your claim. We look forward to continuing this effort to resolve this matter fairly and equitably.
  
  
  Consumer Response /* (3000, 7, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for trying to resolve this case. I appreciate that very much. However, I still have not heard anything from Mr. Morgan's office in Orlando as promised. I very much look forward to healthy communications to resolve my settlement. A healthy communication never happened with the attorney I was forced to work with.
  
  The core issue is that the attorney, who is handling my case that has been bullying me relentlessly, has a position of power within Morgan and Morgan. The only person who has any power over this particular attorney is Mr. Morgan. That is why I asked Mr. Morgan to help. It is absolutely necessary that he gets involve so that I do not need to experience any additional harassment from this attorney. Mr. Morgan is the only person who has an authority to release me from the attorney who has caused me so much emotional distress to the point of developing serious PTSD. There have been people who wanted to help me at the company, including people from the client experience team, but this attorney immediately silences them. He tells them to hang up the phone or not answer my calls or emails with lies such as I got an attorney or I started a lawsuit. His behaviors have been consistently unethical. I am in a process of filing a complaint with the state bar. With all the evidence and witnesses I have, I am confident he will be disbarred after a thorough investigation.
  
  I am shocked Mr. Morgan is not interested in finding out exactly what is happening to one of his clients at his firm after repeated complaint being placed regarding this attorney. If I was in charge of a company and if I heard any hint of a problem such as the one I was reporting, I would investigate immediately to appropriately remedy the situation. I am starting to think that perhaps the reason why I am not hearing anything from Mr. Morgan is because he endorses these types of behaviors by his attorneys. Perhaps it is convenient for Mr. Morgan to have one of his attorneys do the 'dirty work' of getting rid of clients that are no longer useful in bringing profit for the company. Perhaps it is a lot easier to force them to get an attorney and fight them in court so that they can play the role of the insurance company. I really hope this is not the case. If Mr. Morgan knows what is happening, yet decides to ignore and do nothing, he is colluding with this attorney.
  
  I naively believed in Mr. Morgan and his company's mission that he and his company stand up for the people and care about his clients and that if I were to report a problem, they would immediately remedy the situation. One of the mission statements on his company website states that he treats his clients as his own family. Perhaps the clients become 'family' as long as there are potential profits attached to them. I was never treated with any of what is promised on his company website about what his company would do for his clients. They did hardly anything to fight for my case and I was repeatedly bullied with deceitful manipulative lies to the point of making me very ill. Before the case got dismissed in court, I was told witnesses do matter but when the case got dismissed because the attorney failed to serve the defendant by the deadline (even though I repeatedly asked them to make sure to not miss the deadline repeatedly), they completely flipped their position from 'believing my case' to saying things such as "truth doesn't matter" and "witnesses do not matter" They suddenly sided 100% with the insurance company they were supposed to be fighting against. They didn't care about the fact I am still injured and still need treatments. This attorney, who I was forced to work with, basically wanted to throw me out with very small settlement amount ignoring wage loss, pain and suffering, and future treatment costs. But he did something even worse; he decided to toss me out with absolutely nothing. It is abundantly clear he didn't care about me at all. He didn't care he caused additional injuries to me. PTSD I developed from my injuries was near recovery when the negotiation started about a year ago with Morgan and Morgan but now it is worse than it has ever been. PTSD from the accident is nothing compared to PTSD I got from dealing with Morgan and Morgan. Morgan and Morgan completely shattered me by utterly betraying my trust in the firm through this attorney's brutal treatments toward me.
  
  I have repeatedly pleaded with the client experience team to release me from this abusive attorney. I sent the proof of his lies and misconducts yet they kept forcing me to work with this attorney who caused me so much harm to my emotional health and physical health.
  
  The only thing I was asking was to work with someone who will be fair without being under the influence of this hostile attorney who seems to go out of his way to make everything miserable for me. But because this attorney holds the high position of power within the company, the only person who can do this is Mr. Morgan.
  
  What I am waiting for is a call from Mr. Morgan's office so that I can make an appointment to talk to Mr. Morgan. I need help with the settlement process. I want an explanation why he did not intervene to help me out of the horrific situation. I also want an apology directly from Mr. Morgan for leaving me in a situation that caused me so much emotional distress for so long.
  
  I will close this case when I have a chance to talk to Mr. Morgan and I have an absolute assurance I no longer need to deal with this particular attorney who caused so much emotional distress and that he no longer plays any part in the settlement process. IT IS SO ABSURD THAT THE COMPANY FORCES ME TO CONTINUE WORKING WITH SOMEONE THAT I REPEATEDLY COMPLAINED ABOUT PRESENTING THEM WITH MORE THAN ENOUGH PROOF OF THE HARASSMENT.
  
  You said that the client experience team is only for active clients. Why? I don't think that make sense at all. Are you saying once the attorney messes up the case and the company needs to settle, you take away the client's privilege to complain? I think it is going to create a huge negative brand for the company. The unhappy discriminated clients are going to go to places such as BBB, State Bar, Attorney General's Office, Media, *********************** and other means to get support and help like what I had to do to be heard.
  
  Please see the attached document for the details of my complaints. Please hand this directly to Mr. Morgan. I had already sent a copy to Mr. Morgan but it will be best if you hand him the printed copy for him to review. Mr. Morgan should be taking the complaints described very seriously.
  
  ***** Summary ******
  
  Again, the only thing I am asking here is to completely release me from any dealings with the attorney who has been harassing me relentlessly from the start of the settlement negotiation and that he has no part whatsoever in my settlement process. I want an official reassignment of my case to a new attorney who is ethical. Only then, a fair negotiation can begin with healthy communications. And to do so, I believe I need to talk directly with Mr. Morgan.
  
  Please know also, that each time they forced me to work with this attorney, I gave the benefit of the doubt but I was treated with the same brutality every single time. I just cannot do this anymore for the sake of my own wellbeing. It has caused me so much damage in terms of my mental and physical health. He has repeatedly proven himself to be extremely untrustworthy.
  
  **PLEASE RELEASE ME COMPLETELY FROM THIS ABUSIVE ATTORNEY.**
  
  Your help is highly appreciated and I thank you for trying to remedy this horrific situation I am in. I am sure once the truth is revealed, the company will immediately release me from this abusive attorney who gave me so much emotional distress making me completely debilitated.
  
  I very much look forward to receiving a phone call from his office in Orlando as promised by the client experience representative so that I can schedule an appointment to talk to Mr. Morgan. I want to receive an assurance that I no longer need to work with this particular attorney in any shape or form directly from Mr. Morgan. After all that I had to go through, I believe I deserve that.
  
  Thank you for caring.
  
  
  Business Response /* (4000, 9, 2022/08/15) */
  Hi *****,
  
  I am sorry to hear that you are having issues, coming to a resolution with the attorney that has been appointed to work on resolving this for you.
  
  I have been informed that situation has been delegated to Hector R**** who will take over all conversations going forward.
  
  I hope that now we can continue to work on resolving this matter for you.
  
  Thanks,
  
  Tariq
  
  
  Consumer Response /* (4200, 11, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am sorry but Mr. R**** works under this particular attorney who has been harassing me. It was agreed that Mr. Zander C*** from Orlando office was going to contact me. Healthy communication can only occur with someone who is not going to be under the influence of Mr. B*******. Please have Mr. Zander C*** contact me as already promised to resolve this matter.
  
  Please read my previous message carefully and why I asked Mr. Morgan to directly help me with this case. But I am willing to work with Mr. Zander C***.
  
  I have been promised already someone from the orlando office is going to call me more than once at this point. Please follow through with your promise so that this matter may be resolved in a way that is fair to me.
  
  Thank you.
  
  
  Business Response /* (4000, 13, 2022/08/19) */
  Hi *****,
  
  I have been informed that Alexander C*** has also been looped in, to assist you with resolving this.
  
  Hopefully you are able to come to a resolution soon.
  
  Thank you,
  
  
  Consumer Response /* (4200, 15, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi Tariq,
  
  Thank you so much for your help. I appreciate that very much. Yes, I got a call from Zander last Tuesday evening and we talked briefly on the phone. Though it was brief, we had a very healthy communication and I am very hopeful the settlement will get resolved in the near future in a fair manner. He also promised to not side with the insurance company.
  
  However, I am concerned I have not heard any response for the email I sent to Zander last Wednesday. I sent some documents for him to review and asked his legal assistant to print them out so that it will be easy for him to review them. He had told me he is very busy but I believe he would prioritize my case after reviewing the documents I sent him.
  
  Can you make sure he had a chance to review the documents I sent him last week that I had his assistant print them out for him to review?
  
  This was supposed to have been resolved in May of 2021. That is more than one year and 3 months ago. Morgan and Morgan has been withholding the settlement money I need for over 15 months. Part of the settlement money is for me to continue my treatments I so desperately need and to seek new specialists for my injuries.
  
  I made myself very flexible in making the arrangement to meet with Zander to discuss all the details.
  
  I am very thankful for the progress but given the absolute horror and terror I had to go through with Morgan and Morgan in the recent past, I would appreciate it very much if you could see it through to the end.
  
  Thank you for caring.