Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 93 locations, listed below.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  230 N Woodland Blvd Suite 308 Deland, FL 32720-4289

• 

  Morgan & Morgan

  14229 US 441 Tavares, FL 32778

• 

  Morgan & Morgan Law Firm, PLLC

  47 Maple St Ste 104D Burlington, VT 05401-4791

• 

  Morgan & Morgan

  15 Constitution Dr Suite 106 Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sunday, 9/11/22, I sent an inquiry to this firm about the Boy Scout Class Action lawsuit using their websites' message form. On monday and today I have received 3 recorded calls and one live call. I responded on monday and was put on hold. After a few minutes their recorded message stopped in the middle of a word then I was disconnected. The live call I received was just minutes ago (after 2 more automated calls earlier) and once again I was put on hold and hung up on. I called back to complain about their unprofessional behavior and guess what? The exact same thing happened for the 3rd time in a row. These people are scammers and I want nothing to do with them. I already gave them information in my initial contact that I haven't told a single soul for almost 60 years. I want that information scrubbed from their system along with my contact info.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Hello********, we are truly sorry to hear about your unfavorable experience with our firm.
  
  I did look into this a little further and can see we made several attempts to reach you and discuss your claim, however those attempts were unsuccessful. I want to apologize for any inconvenience our phone system has caused as this is not how we typically operate.
  
  I can follow through with your desired request and close out your file and remove any of your personal information. Or if you are still interesting in discussing this matter I can have someone reach out to you directly at a time of your preference to discuss this.
  
  Thank you,
  
  
  Consumer Response /* (2000, 7, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes, you have called numerous times however that was after the incidents I described which is when I stopped answering your calls. On the condition that I get called by the person that will be handling the matter then I will accept a call from you on Friday, 9/23/22, at 9AM Mountain Time. IF I am even asked to hold I will hang up and never again respond to your calls.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2021, I called Morgan and Morgan for assistance regarding a case with an accident that happen in a store. The firm decided to take my case and assigned me an attorney in St. Louis. The attorney called me and was very unpleasant. She said she would call back, yet I never heard back from her.
  About a month later, I called the firm and complained. I was told by the head attorney that the attorney whom I had spoken with had been terminated. "Really"? "No one informed me".
  He stated that she was terminated for complaints from current and potential clients. He assured me that he would be managing my case and that things would be better going forth. Fast forward three months, I had heard nothing from the second attorney also. Also, none of my calls were being answered. I had to go the customer's resolution team to even have the office talk to me.
  So at the end of 2021 and after no movement whatsoever on my case, I sent an email to the lawyer and terminated service.
  
  The same day, I phoned customer care and informed them of what was happening. They stated my case would be reassigned to another attorney. (And it was). HOWEVER, (exactly one year after being accepted as a client), there is still no news on the status of my case. Even more unbelievable is the fact that the new attorney, (attorney #3), has never phoned, emailed, or sent a letter. (Not even once). I CALLED 3 WEEKS AGO. NO RESPONSE! I am beyond livid! I don't even know lawyer #3's name.
  Prior to becoming a client, I had such respect for Morgan and Morgan, both as a company and brand. However, their slogan is all a bunch of propaganda & hype! They should become more concerned with having honorable committed firms than the amount of firms on their roster. After all, what's the point of having all the firms if they're going to cause blemish to your brand and run your clients off? Word of mouth is powerful; people tell people. (When service is good or bad, but especially when it's bad).
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Hello ******, we are sorry to hear this as our client's experience is held to the highest standard.
  
  I do see that you terminated our representation back in January of this year.
  
  I did notify the attorney that was representing you of your concerns.
  
  He did reach out today to see how he can be of assistance, however was not able to reach you and left a message.
  
  I did inform per your request you wanted your case file.

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for an initial consultation regarding a car accident. When I told them I was in the process of driving to a delivery pickup, they told me that they would only be dealing with the accident itself and anything work related would be referred to another law firm. They sent me initial papers to sign which would give them the right to access all of my data from hospitals, doctors, etc. I decided at that time I wanted more information and wrote a letter with questions. This e-mail wasn't returned for many days and once they did reach out by phone I let them know I was no longer interested in using their firm. The person on the telephone was quite aggressive about sending me on to another person to talk to but I told them I did not want to waste anymore time, as it has already been a stressful time having my car totalled, going to the hospital, being on medication, talking to insurance companies, etc. Since telling them that, I have received more than ten phone calls despite asking them to cease and desist. They have called from New Albany, IN, Orlando, FL, and even twice disguised as "Public Service" in the hopes that I would answer. I have been very clear that I do not want to sign papers or have them represent me, yet they harass me one to three times a day, refusing to take "no" for an answer.
  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Good afternoon********,
  
  Thank you for taking your time to let us know about this. We strive to provide the best service to our customers.
  We did look in the issue with you not receiving a response back from the email that you submitted to us with your questions, and it looks like the consultant you spoke with was out of the office when originally sent.
  
  Once she returned to office, she did reach out via phone to answer your questions.
  She is required to follow up several times if no contact is made which may have been a reason for the multiple calls you received.
  
  We have since closed your file and removed you from any automated communications.
  I hope you've found other counsel by now, but if not, we would be more than happy to see how we can help.
  
  Although we cannot discuss the specifics of your case on this platform, If you would like to discuss your case any further, or if you have any questions - please feel free to email or call us. -Tariq [email protected] / 888-670-2630.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into a car accident in September of last year. I called Morgan And Morgan to represent me on my behalf. I went to the chiropractor for 18 treatments. I was through with that at the end of November. I had a MRI on my back as well. So I completed everything before December. I call and call and still didn't here nothing from them intill I give them a poor review on there page. So she said that they reached a agreement of 25,000. I agreed and USAA sent them a check for 25,000. I know because they sent me the receipt. This was 7/27/2022. But they won't pick the phone or nothing. I been trying to reach them for a months now.
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Good afternoon *********,
  
  We are sorry to hear about your unfavorable experience with our firm as we strive to provide the best service to our customers.
  
  I did look into this matter for you.
  It appears that your proceeds check was mailed Priority Overnight today. The ETA for delivery currently shows tomorrow, Friday 8/26.
  
  I appreciate you patience and sorry if this process caused you any inconveniences.
  
  If you require any further information, please let me know.
  
  Thank you,

• Initial Complaint

  Date:08/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this "law firm" regarding a data breach, they called me, and we spoke about the incident. A few days later, they called me again, and had no idea about the fact I had already spoken with them. This occured numerous times. On sunday aug 21, 2022 at 12:07 pm cst, they called yet again, transfered me to a so called attorney, who yet again, had no idea what was going on "his own words", at that time, I stated to them, to remove my information and NOT call me again. However sunday aug 21, 2022 at 4:12 pm, they called me yet again, after being told to cease calling me. this is phone harassment.
  
  I DO NOT wish to deal with this "law firm" any longer, and since I have NOT signed any contracts, or anything else with them, they are to REMOVE COMPLETELY ALL MY INFORMATION FROM THEIR RECORDS, AND ANYONE THEY MAY HAVE SOLD/GIVEN MY INFORMATION TO. THEY ARE NOT TO CONTACT ME IN ANY WAY OTHER THAN ON THE BBB.
  
  I am stating for the record, if they continue to harass me, by any form of contact other than directly through the BBB, they agree to pay me $10,000 per offense.
  
  This "law firm" and I use this term very loosely, is very confused, and dis-organized, if they cant even get their records correct about what we spoke about and the fact we spoke, I certainly do NOT want them representing me.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Good morning Mr.*******,
  
  I am sorry to hear about your unsatisfactory interaction with our firm, and any automated calls that have been made to you.
  
  It appears you had an open online submission, which prompted us to call you. I can confirm that your information has since been removed. You should no longer receive any correspondence from our firm.
  
  I hope that this resolves this for you.
  
  Thank you,
  
  
  Consumer Response /* (3000, 7, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I clearly told the people who called me, no less than 3 times, to stop calling me, each time they said they removed my information. And in fact while I was on the phone this morning with one, another person called at the same time. I stated clearly in my complaint, that for the public record, any and all calls received after the complaint was made, you would make payment to me of $10,000 per call, as of today, you owe me $40,000.
  
  Your firm is guilty of phone harassment, since you were told to cease calling me, and you refused.
  
  Your bill for $40,000 for my time is due now, I accept USPS money orders only, please remit payment IMMEDIATELY to avoid collection activities against your firm.

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case with Morgan & Morgan with Justin S****** as attorney settled on 4/14/22. I was sent subrogation report from Mr S****** asking me to review my claims for discrepancies...said this would make process faster. At 40% fee this should have been handled by him, he had provider payout backup and could have easily done this. I reviewed doc and sent my insurance sign on for him to research/compare. After a partial payout on 5/5/22 and attorney fee of 40% all communication stopped.
  I started attempts for update on 6/3/22 with Erica A***** and by end of June had not received any response. Finally spoke with Mr S****** on 6/24 for update, over two months had gone by and nothing settled. He reviewed smaller medical expenses with settlement amounts. I agreed to those and emailed back same day to hold payment on one because my insurance should have covered. He ignored my email and paid that provider. I've spent the last two months researching and providing information on my remaining medial expenses - I've spent numerous hours on this with no updates from him...just responding vaguely to information I provided.
  I've filed three complaints with Morgan & Morgan and was told senior managing partner Jason M***** would contact me regarding lack of resolution and communication issues - never received call. After each complaint I received email from Mr S******, only one issued resolved. No mention of incorrect provider payout and still no resolution of last provider payout.
  During 6/24/2 call with Mr S****** he informed me that I could request court date to have medical expenses reviewed for payout of contractual amounts. On 7/29/22 I made the first of several request for court date and was completely ignored by Mr S******, not response at all.
  His behavior has been unprofessional in regards to communication and resolving this issue. Morgan & Morgan has been unprofessional in ignoring this problem. I've filed complaint with Florida Bar, hopefully this will get settled.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Hello Ms. *******,
  
  We are sorry to hear this as we strive to ensure that our clients have a great experience.
  I did have a chance to review this file, to see how your case has been handled.
  
  I can see that your case resolved at mediation.
  
  Among your bills were a combination of treatment billed under your health insurance plan as well as treatment billed as cash and records provided to our office.
  
  Once the check had been received from opposing counsel, I can see you were given the option to receive a portion of the settlement funds while your legal team waited to resolve the disputes with the outstanding bills, or, they would hold the entirety of the settlement in trust until your billing disputes were resolved.
  
  I see you elected to receive a portion of the funds while the remainder was held to address the outstanding billing. Those funds were received by you on 5/5/2022.
  
  Customary reduction requests were sent to various medical providers, some who are more responsive than others. Once several the providers had agreed to reductions, those reductions were discussed with you on 6/24/2022.
  
  I do see you decided that you wanted to try and get the medical providers to bill your insurance company for the services previously received, at least as it relates to ********* and ******** Surgery Center.
  
  You did agree we should pay the balances of several of the other providers and the checks were then released.
  
  I understand that you sent an email about the imaging center, however your attorney did not see if before paying.
  
  Your legal team followed up with ******** Surgery Center and ********* and then each respectively attempted to bill your insurance in the back half of July 2022. Your insurance company denied payment as the requests were not submitted timely.
  
  Once this occurred, they were able to verbally negotiate a settlement of ********'s outstanding balance in an amount equal to the contractual rate had the service been appropriate billed at the time service.
  Notes indicate this was communicated to you on 8/8.
  
  Currently, the only outstanding balance is with ********* to be negotiated.
  
  ********* received a denial of the insurance claim a couple weeks ago, they've emailed their billing ledger and your legal team has provided an itemized request for what bills should be reduced to the contractual rate.
  
  This was done on 8/18/2022 and they are awaiting their response.
  
  I am sorry that you are not happy with how this case is being handled. I have verified that your legal team is doing everything in their ability to get this resolved for you.
  
  We are truly sorry if this has become an inconvenience to you and hope that you would allow your legal team time to finish out this case for you.
  
  
  Consumer Response /* (3000, 7, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The first half of your response to my complaint is just confirming what I stated...my case settled and I received partial payment. You've basically ignored my complaints.
  
  Since May provide amounts have not been worked by Mr S****** until the "back end of July". He stated this also in recent email. The only way I knew any providers had accepted in May was when I finally reached Mr S****** on 6/24 - he never communicated this to me, nor did Mrs. A*****.
  
  It is not settled with the imaging center. I sent an detailed email a few hours after speaking with him and he chose to ignore that email, the payment had not been made within those hours. That was a costly mistake on his part and really is unethical to ignore the email. I expect reimbursement for that payout.
  
  The only reason ******** or Ortho one refiled claims in July is because I kept working my case for two months! I've only gotten updates from Mr S****** now because I get them after every complaint I file.
  
  Mr S****** is now telling me that *********'s ledger does not look correct. I've asked to see backup for those charges from the beginning because the amount did not sound right. I had the doctor visits, I should have been able to see what I was being asked to pay out.
  
  I want my fee reduced, his unprofessional and unethical behavior is ridiculous. Morgan & Morgan's lack of response to me personally is unacceptable. Why did it take a complaint like this to get any kind of response.
  
  My case settled over four months ago, that didn't mean that I stopped being a client. It just seems that at that point I started working for myself.
  Do the right thing Morgan & Morgan
  
  
  Business Response /* (4000, 9, 2022/08/29) */
  Good morning*****,
  
  Thank you for your reply.
  
  We want to work with you and your legal team to resolve any issues you are still facing.
  
  Most of the issues presented appear to be with providers.
  Unfortunately, we are not in control of providers' timely responses or protocols to provide fasters results.
  
  And yes, although this case is "settled", a settlement is often not the end of a case, as a significant amount of time fighting health insurance liens and seeking reductions may still be worked on.
  
  That being said, any inconveniences you've mentioned in regards to your legal team have been relayed and discussed with them, as we are committed to improving.
  
  I will be sure to pass on your request of a billing adjustment to see what can be done.
  
  Thank you for your patience with us while we work to resolve this for you.
  
  
  Consumer Response /* (4200, 11, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As I stated before, you're confirming what I already know, this case is not settled because agreement was reached with defendant.
  What you claiming as the problem in my case is the providers is incorrect. You keep refusing to ignore the fact of Mr S****** not working my case for months after the settlement, not keeping in communication with me, my having to work with the providers to obtain information, paying ou provider incorrectly.
  
  This is going into the 5th month and I've requested a court date several times from Mr S****** to have provider payout handled before a judge..which I am entitled to do.
  
  I've filed three complaints with Morgan & Morgan directly, no response from Management.
  I've requested reduction in my legal fee. And still I get general reaponses.
  
  I've opened a case with Florida Bar and will be requesting disciplinary action to be taken against Mr. S******.
  This has gone on long enough.
  
  
  Business Response /* (4000, 13, 2022/09/08) */
  Good morning*****,
  
  We've investigated your case file and cannot find anything that supports that Mr. S****** has not been working on your case for months after settlement.
  
  Your initial response speaks on communication occurring after your case settled in April. If the communication was not as frequent as hoped, we apologize and will continue to work on improving this in the future.
  
  Regarding a court date, your legal team states there may be a misunderstanding. The sole provider remaining has not refused a reduction, thus a hearing is not to your benefit.
  
  I can see your legal team abided by your wishes and disbursed the available funds while they continued to work on reductions with other providers.
  Reductions have been agreed with a number of those providers leaving only one remaining, that they are still actively working on.
  Typically, medical reductions are not handled in this manner but because your providers billed improperly, they are working to try and correct those ills.
  
  Looking over the past complaints filed for your case internally, each one was addressed.
  
  The request to have your fees lowered has not been approved, as what was explained at the time of settlement, which you agreed to, is exactly what is happening.
  
  Again, reading over your grievances, and the details of how this case was handled, it appears your complaints are misdirected as more fault is on the providers for any delays.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident and hired Morgan and Morgan. My insurance company settled and gave them the check on July 14. I signed all the required documents. I had to wait a 10 business day period from July 21 which was the day we received the closing statement. Which mean the payout should have been August 5.
  My lawyer, Matthew Z****** and caseworker Michelle C*** were very unprofessional. Ms C*** never called us back or updated us when we had questions. Mr Z****** always promised a check that never came. Their information as to why I have not received the check has been different which has confusing to me.
  I've written messages to Morgan and Morgan complaint department via their website, phone and email. That department has only spoken to me once back on Aug 5 when I was told by the lawyer that I could pick up the check. However that day I was called by Ms C*** that the check was not there. She stated it was because it was a two week process and it would take that long. When I spoke to Mr Z****** he stated the accounts department has not released the check and that he is at the mercy of the accounts department. He stated that every Tuesday and Friday batches of checks come out. It has been 11 days past the 10 day waiting period that is in the contract and yet I don't have my check. The whole situation with this company has been worse than my accident. Not being able to get a straight answer, being in limbo, and not having someone on my side to assist has been a stressful. The complaint departments doesn't handle anything. I just want my check so I can close the door on this terrible chapter! It's unbelievable that they take 33.33% plus fees for everything. I find it unfair that I had to pay this despite their terrible service.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Hello ******, We are sorry to hear about your unfavorable experience with our firm as we strive to provide the best service to our customers.
  
  I did check with your legal team, and confirmed that your check was delivered to you on 8/18/22.
  
  Thank you for your patience, as we worked to resolve this for you.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Morgan and Morgan law firm about an automobile accident my wife and daughter were involved in that occurred 5/2019. Yes. 2019. We her case has been handed to multiple attorneys with no results. The attorney says a date will be set then we get a different attorney assigned to her case. We are not getting any closure to this just extensions. Please help.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Good afternoon Mr. ******,
  
  We are sorry to hear about your unfavorable experience with our firm. We strive to provide the best service to our clients. Please allow our client experience department to work on rectifying this for you.
  
  I do see work being done on these files, and hope to have an update for you shortly.
  
  Thank you,

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them to represent me with an existing disability claim. They said the first thing I had to do was terminate services with my existing representative. So I did. When I called them back to let them know I underwent a 2 hour phone questionnaire. After all that they said they could not represent me. Now I have no representation. Why wouldn't they ask me those questions before I terminated services with former representative?
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/15) */
  Hi ****,
  
  Thank you for your feedback on your experience with our firm. We take negative ratings very seriously and are constantly striving to improve.
  
  Unfortunately, within our consultation process I see that they do require those who are currently represented to have no counsel before we work to assist them.
  
  I will be sure to explain what issues arose for you due to this, to see how we can better improve this process for future consultations.
  
  Regarding your claim please know there are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so.
  
  If you feel you didn't receive sufficient attention to your claim, please reach out to us and we will do our best to further assist you. Tariq - [email protected] / 888-670-2630.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident October 2021. The lawyer that was handling my case is no longer there. The lawyer that took over the case was in the process of waiving/lowering all of the bills. There is one bill left and every time I reach out to the lawyer I get the same excuse of waiting from a response from the hospital for 30 days. Well it has now been 4 months and why is my medical bill in a collection agency!?? I have never had any bills go to any collection agency and I have reached out the lawyer in regards to this matter! How can I have a lawyer handling the case and my medical bill still goes to collection agency??? Makes no sense!! I just want my case to be resolved as it should not take 1 year for measly $10,000! I kept getting final notices from the hospital and informed the hospital and my lawyer! My lawyer said she would handle it but obviously it was not handled!! Every time I call the client experience team no one is available and/or it goes straight to voicemail!! Awful just awful! If you were injured and involved in an accident, look else where!!
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Good afternoon ********,
  
  Thank you for taking your time to write about your experience. It's unfortunate to hear that you were not satisfied with how your case is being handled.
  
  I did look into this a bit further to see what happened and how we can resolve this.
  
  I see that your case was resolved for policy limits within four months of your crash.
  
  Unfortunately, there was only $10,000 in insurance coverage and $26,340 in medical bills.
  
  From January until now we have been working on ensuring any third party payors that could provide payment for any of the outstanding medical bills would pay, and negotiating any outstanding balance.
  
  Ultimately the bills were either paid, or reduced to the effect that only $3,146 in medical bills remain.
  
  During that time, I can see that your legal team did maintain constant communication which has been documented.
  
  As you state, you were informed on several occasions that the final remaining issue holding up the closing statement was the hospital bill.
  
  Numerous attempts were made over that time to get the hospital to respond to our request for a reduction in the bill, as well as phone calls made to the hospital; reduction departments, with no response from the hospital.
  
  Rather than respond to our request, the hospital sent the bill to collections.
  The same day that we received notice that the bill was sent to collections, we reached out to the collections company that received the bills, negotiated the bill, and the case is now ready to close.
  
  I can confirm that we are actively finishing the job and will have this resolved and closed for you as soon as possible.
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hello,
  
  Yes. I after I filed my complaint with the BBB, the attorney reached out to me and we spoke on the phone in regards to one of my medical bills being sent to a debt collector. She informed me that she reached out to the debt collector and that my credit should not be affected since she reached out to them. My point is that how can I have an attorney that is handling the medical bills and case and still one of my medical bills goes to a debt collector? I always pay my bills on time and have NEVER had to deal with a debt collector in my entire life! She did inform me that she was waiting for a response from the hospital, but the hospital did not do their part and listen to us when we kept calling them to let them know that my attorney is handling the medical bills.
  
  Thank you for your response. I just want the case to be resolved and over with as I have stated previously October will make one year that this has been going on.