Reviews

Review Details

• Review fromLanden B

  Date: 05/26/2023

  1 star
  Due to the horrible customer service, we decided to end our subscription. At that time he threatened us. By having the police tap our phones, so we saying nothing negative about the company. THEYRE THE WORST
  
  Contact or threaten me Eposnow

• Review fromAmy A

  Date: 04/22/2023

  5 stars
  Mikel has taken ownership of an issue that I've had ongoing with epos now for almost 2 years. He is truly accommodating me as the customer and I'm grateful to get his help and expertise on technical issues and questions related to my till and software. He is kind and honest and if he doesn't have the answer when we are on the phone he follows-up when he says he will. He demonstrates tenacity to get to the bottom of an ongoing issue with some of my hardware AND his flexibility of always being available to help when it's convenient for me is a true representation of what customer service should be.

• Review fromKarina R

  Date: 02/28/2023

  5 stars

  Joel ***** me dío una excelente asesoria en los temas de creacion de listas de opcion multiple, en modificacion de productos ya creados y una muy buena asesoria para iniciar mis tomas de inventarios.
  Agradezco enormemente su paciencia y conocimiento, asi como el haberme compartido que existe una herramienta llamada **** ******, la cual en un par de meses seguro estaremos adquiriendo para agilizar la operacion.

  
  

  Translated by BBB Representative:

  
  

  Joel ***** gave me excellent advice on the issues of creating multiple choice lists, modifying already created products and very good advice to start my inventory taking. I greatly appreciate your patience and knowledge, as well as having shared with me that there is a tool called **** ******, which in a couple of months we will surely be acquiring to expedite the operation.
  
  
  
  

• Review fromJatinder Pal S

  Date: 02/23/2023

  5 stars
  Joel Excellent Service and Support. Keep up the Good Work.

• Review fromNina B

  Date: 02/21/2023

  5 stars
  Joel was a great help to me today. He fixed everything and assisted until everything was updated.
  
  GREAT CUSTOMER SERVICE!!

• Review fromJACQUELINE R

  Date: 02/16/2023

  5 stars

  el rep Joel ***** Muy buena atención y se resolvieron mis dudas al momento, todo perfecto

  
  

  Translated by BBB representative:

  
  

  the rep Joel ***** Very good attention and my doubts were resolved at the moment, everything perfect

• Review fromkarla H

  Date: 01/31/2023

  5 stars

  Joel , buen servicio y buena atención, buena explicacion,paciente y amable

  
  

   

  
  

  Joel, good service and great attention, good explanation, patient and friendly

• Review fromSteven E.

  Date: 01/30/2023

  1 star
  Back Oct 2021 I was looing into getting Epos now. I informed the company that I was a seasonal business. They said it was no problem and since I was seasonal that their would not be any minium transaction charge for using their in house credit card processing. I also asked if my business went belly up would there be any penalties for canceling my contract. They told me no and it was the same way with credit card processing. I ordered the equipment and during set up it was impossible to get ahold of anyone from epos Now technical support. I would have to call and act like I was looking to buy a new system so that I could get intouch with someone. I began noticing a $20 charge coming out of my account ontop of my normal charges. I called and finely got intouch with someone and they informed me that it was because I had not been making minimum transaction on the credit card processing. They finely acknowledge that's what I was told by the sales rep " Nick" and that they would honor it. Every month after that I continued to notice the same $20 fee. So after a afew month of this happening I filed a complaint with epos Now. After several months and countless hours on the phone attempting to resolve this issue. It took me wanting to cancel my contract before they took care of the issue. That's when I learned there was actually infact a cancelation charge for the credit card processing after I had been told different before I signed up by Nick. Today after my contract was in a freeze status for being seasonal im still getting charged for my subscription. After an hour of consented calling epos. I informed the person I was talking to that I wanted to cancel my account with them. She told me she couldn't do that unless I paid to Unfreeze my account so that she could process my cancelation request.
  Untrust worth, Unreliable customer support, unreliable software. STAY AWAY FROM EPOS NOW.

• Review fromEmmanuel G

  Date: 01/27/2023

  5 stars
  Joel ***** was amazing, went above and beyond to help me!!!!

• Review fromOvidio A

  Date: 01/26/2023

  5 stars

  Joel ***** fme ayudo con mis productos y se resolvio el problema., ue una ayuda completa y extraordinaria. !

  
  

   

  
  

  Translated by BBB Representative:

  
  

   

  
  

  Joel ***** helped me with my products and the problem was solved, what a complete and extraordinary help. !