Reviews

Review Details

• Review fromBryan W.

  Date: 10/03/2023

  1 star
  We bought 2 pos systems and was promised next day payment on credit card sales. Been 3 months and they still dont have this issue resolved. Sent email to cancel both systems and yet to recieve any correspondence back on doing so. Have been more than patience with them to work thru this issue with no reassurance that it will be corrected. Please help with getting this issue corrected.

• Review fromArvind P

  Date: 08/19/2023

  1 star
  Epos sales person sold me their service
  I April 2023. He was supposed to deliver me their complete set of hardware and software which I have not received even today
  I was charged $ 69 instead of $ 59 as told by sales rep Dayne. Then I was charges $ 108 every month since may 2023 that includes $ 39 towards premium level of customer service which I never demanded or agreed for
  Meanwhile I send email request to cancel my acccount and refund money paid since I did not receive any product or service from epos
  I am also calling Epos every month to cancel account, refund my money and stop charging my account
  But epos had not resolve my grievance
  The customer service rep has no authority, and non cooperative and seems to avoid my problem
  He did not let me talk to the higher level officer with full authority to look into my problem
  They have published their email address to sent complain
  Only email is to connect to their sale dept to buy their product
  Epos send me email every month attaching receipt of payment $ 108 which is not monitored and no reply categori
  So far I am robber for almost $ 608 without getting any service or product
  Please help me to resolve th above, refund money , close the account and stop charring me any more
  
  
  
  Thanks
  Arvind
  I am totally dissatisfied by their approach and poor service and attitude to avoid customer problem
  I cannot recommend anybody to use eops
  In fact I tell everyone to not buy Epos and do not trust Epos
  Epos sales reps only sale the business , do not honour what he says at the time of selling and robs money from customers
  That is unfair to the customers and wil loose business with type of policy
  Thanks
  Arvind

• Review fromErisha S

  Date: 08/03/2023

  1 star
  I regret going with the Epos Now system and realize exactly why I hesitated to use them in the first place. They do not inform you the credit card swiper will be sent separately after additional paperwork is completed. If you are not ready to start your business immediately, I suggest not getting started with this company because they will begin billing you monthly fees BEFORE you receive the credit card machine. When it is time to get assistance it is difficult to get help and you have to wait on hold for a very long time. In order to talk to anyone, you have to submit a support ticket and then wait for no one to actually call you back. They do not tell you about KYC information is needed in order to receive all your equipment and charge you additional fees for not using the equipment. Nor do they inform you that ALL of the equipment will not belong to you. When I asked to cancel, the ticket was closed twice without sending me any info about how to close and cancel the service. They still request you pay out the remainder of the contract even when I never received the credit card swiper. It wasn't until I posted that I will be filing a report with the BBB did I get a call asap. I'm still filing a report. This was a very expensive lesson to learn. Unless you have a bunch of extra time to spend waiting on hold, and waiting for someone to call you back to address concerns, then I would suggest you use another company. I emailed two people and set appointments and emails were not replied to and never received a call during the scheduled appointment time. I clearly told the company I found out there were additional requirements I needed to fulfill and would have to unexpectantly postpone opening. They delayed 1 month and then proceeded to charge my fees. It wasn't until I was ready to cancel I was given the option to put my account on hold.

• Review fromRyan T

  Date: 07/28/2023

  5 stars
  Joel was extremely helpful today, we appreciate the service!
  
  Have a great weekend :)
  

• Review fromFIRAS A Y

  Date: 07/10/2023

  1 star
  Don’t ever go to eposnow. Bad customer service hard software to use they will let you wait more then 30 minutes for customers service it’s very hard for inventory and reporting.

• Review fromJoshua S

  Date: 07/06/2023

  1 star

  Joshua S

  Date: 07/06/2023

  I Tried to cancel the service and they wouldn't let me. I made a 'ticket' with the request and they called me to inform me that I should do the cancellation via help chat. now the person in the chat inform me that I need to do the cancellation via phone and now is not even responding to my messages.
  
  I don't want the pos and I am not even using it.
  
  Please I need to cancel ASAP

  Epos Now

  Date: 07/12/2023

  Hi Joshua,
  
  We apologize for the delay in cancelling your account. This has now been actioned and no further payments shall be deducted.
  
  Kind regards

• Review fromVanessa a

  Date: 06/12/2023

  5 stars

  joel ***** fue muy buen servicio diez de diez. contesto todas mis preguntas.

  
  

  Translated by BBB Representative:

  
  

  Joel ***** had great service 10 out of 10. answered all my questions.

• Review fromBrandon y

  Date: 06/07/2023

  5 stars
  Joel ***** provided a good service helping integrating my card machine.

• Review fromBerh M

  Date: 05/31/2023

  1 star
  They will not let you cancel the monthly fees once you purchase. I have called several times because the system is not compatible with my food truck. I keep being told someone will call me back and they do not!

• Review fromLandon W

  Date: 05/30/2023

  1 star
  They make it impossible to cancel service. Even contacting support throws you in a loop that ends in the robot hanging up on you. The only way to cancel billing is to cancel your card, or transfer billing from direct debit to a card and then cancel it. I've submitted two seperate tickets to their support, that no longer takes calls, about canceling service and both have been deleted.