Restaurants
Darden Restaurants, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 207 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered lunch online at ******** and used a darden gift card to pay part of the bill and a **** gift card to pay the other part of the bill, both of which worked perfectly. But when I got there to pick up my meal the lady said that the **** gift card didn't go through, so I had to leave without getting my lunch that I ordered. And when I checked with the **** card online it showed that the amount HAD been deducted from my balance, so ******** was mistaken. I would like all of the money to be refunded and for them to apologize for making me leave without my meal that HAD BEEN PAID FOR. The balances are missing on my cards, so the error is total the fault of *********Business Response
Date: 12/07/2023
We're concerned to hear of the difficulty picking up the order and want to connect further. We've emailed you directly so we can connect more personally on this and make things right. We look forward to resolving your concerns.Initial Complaint
Date:11/20/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Strawberry Pecan Salad on 11/17/2023 check#***** Transaction# ********** at 9:47 PM.
The salad was missing the feta cheese & the Pecans. The dressing was spicy as though it was old or fermented. The lettuce was romaine instead of field greens and 20% of the salad was the hard white part of the lettuce head.
Also, the parking lot needs to be repaved, the landscaping needs to be refreshed, the lighting needs to be improved and the building needs to be pressure washed. The parking lot smelled of weed smoke. I suggest hiring security to patrol the parking lot.
Longhorn
3480 Camp Creek Parkway
East Point, GA. 30344
404-346-4110Business Response
Date: 11/20/2023
Our guest relations team will respond to the guest within 24 hours.Initial Complaint
Date:11/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently went to cheddars in northwest El Paso and had terrible Service. Started with our server informing us that the kitchen was out of baked potatoes. Server didn’t offer refills on our drinks. We had to stop her and wave her down. When she came to our table- she just offered one of us a refill. All 5 guests were out of drinks. When our food arrived- the table next to us were served baked potatoes. One of our sides were very cold- the other side was very salty and a toast was stale and hard. Half way through our meal- our drink refills were still not back. I had to stand up and go look for assistance- the male in charge that night assured me we would receive a discount for their bad service- we didn’t receive one and had to ask why it wasn’t applied. Absolutely terrible experience. We were there to celebrate my fathers birthday.Business Response
Date: 11/20/2023
Thanks for letting us know about your experience. First of all, I'm sorry. Nobody wants a poor experience when they go out to eat. Your service should have been more attentive. The food should always be hot and delicious too.
I just let the El Paso - West Towne team know of your comments. We take our customer service seriously and I know the team there will begin addressing things immediately to ensure your next visit is better.
We know we don't get a redo, but to make up for it I've just sent you an eGift card to the address you provided. It should arrive in the next few minutes - please let us know if you don't receive it today.
We're always listening and trying to improve, so your feedback, positive or negative, is appreciated. I'm confident your next visit to Cheddar's will go much smoother and appreciate you giving us the opportunity to address things.
Enjoy the card!Initial Complaint
Date:11/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Olive Garden Customers please read. If you ever felt wronged, please document your experience with your Attorney Generals office. By filing a complaint they may spot trends in business practices.
We went to Olive Garden Moorseville NC on Tuesday a school night. My wife ordered Never Ending Pasta & Margarita. My 12 year old son ordered mozzarella sticks & I ordered Never Ending Pasta w/ extra meat sauce, order of meatballs & coke.
When our food arrived our server immediately said her manager told her to charge $5 extra for the extra sauce on my entree.
I asked to speak to him & I asked - “You told the young lady to charge $5 extra for sauce?” During our conversation he snickered (laughed) eventually going into a scripted feeling reply - “yes a boat, that’s like 3 times the amount” (referring to the amount of sauce “someone” placed on my entree).
As a regular restaurant goer I found his very polished reply odd since - I don’t recall stating I wanted a “boat” I just wanted extra sauce on my pasta.
Our conversation was uncomfortably distant as he looped again into that same reply - Yes,Boat,3xAmount.
I still don’t understand a normal vs heavy scoop of sauce on an ALL YOU CAN EAT. I like sauce & run out while eating. What I don’t like is wasting food on my plate since I can’t eat pasta dry.
We’re new to N. Carolina looking for something familiar. We chose Olive Garden 4 times during our month living here because of familiarity. I think each time was a different location but thats because we wanted to see different areas.
I’ve been thru this sauce thing before & they’ve always apologized & we moved on. This times different being snickered at in front of my family.
I want to thank our server & podium staff for being so concerned & apologetic. I especially want to thank the kind young couple seated to my left who overheard what happened & felt the need to apologize for how our family was treated.
And thank you **** *** * for great service at your drive thru.Business Response
Date: 11/14/2023
This consumer was not charged for their meal when they dined with us. We've been back in touch to further address their feedback.Business Response
Date: 11/20/2023
We appreciate the opportunity to address his concerns. The visit was refunded in full and we've also provided a generous gift card.Customer Answer
Date: 11/27/2023
Complaint: ********
I am rejecting this response because:
Why are you so focused on if I paid or not? The fact is that we did pay and after we paid I begged for my copy of the receipt. It was only after paying and requesting a receipt that management went against my wishes and snuck through a refund without my knowledge.It may just be my opinion but it kinda feels like you’re avoiding addressing my main concern of why Olive Garden management tried to charge me $5 extra for something that was already included within the Never Ending Pasta.
if you’d like to know what actually happened I have it documented.
Sincerely,
*** *Initial Complaint
Date:11/07/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep dissatisfaction and frustration with a recent incident that occurred at your establishment, specifically regarding double billing on my bill. I have made attempts to address this issue with both the store manager and your guest relations department. On October 28, 2023, I made a direct online order with Cheddar's Restaurant located in San Antonio 7403 NW Loop 410
San Antonio, TX 78245. To my dismay, I noticed that I was billed twice for the same meal. One with the tip added and once without the tip. I immediately brought this to the attention of the restaurant and company and the manager acknowledged the error. They assured me that the issue would be promptly resolved. Despite their assurance, the duplicate charge remains on my statement, and my attempts to reach out to the store manager and guest relations have not yielded any satisfactory response or resolution. This situation not only leaves me feeling disappointed but also impacts my trust in Cheddar's Restaurant as a reliable dining establishment. I kindly request that you investigate this matter and rectify the double billing issue as soon as possible. It is essential to me that this error is corrected, and the duplicate charge is refunded to my account promptly.I value the dining experience at Cheddar's and would like to continue being a loyal customer. However, the lack of resolution in this matter is causing significant frustration and concern.I appreciate your attention to this issue and hope for a swift and satisfactory resolution.Business Response
Date: 11/20/2023
Hello,
Thank you for bringing this to our attention. We're sorry to hear about the frustrations you mentioned in your previous email. we'd be happy to take a further look into this for you and sort out any payment issues you have experienced. Would you mind replying back to the email we sent you and sharing your date of visit and last 4 digits of the card used? This will allow us to isolate your check receipt and sort out any issues with the payment.
We look forward to hearing back from you soon.
Initial Complaint
Date:10/02/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Cheddars while driving across town. I couldn't get their website to load to place the order online for pickup. My arrival time should have coincided with my order being ready perfectly. When someone finally answered the phone they immediately placed me back on hold. That took about 10 minutes. I hung up and called back and someone different answered. He tried to immediately place me on hold and I asked him not to because the last time I'd called in I'd been left on hold. So instead he put me on hold by just sitting the phone down and again left me there for about another 3 minutes. I hung up and called back and this time a manager answered. I advised her of the difficulty that I was having with trying to place an order and she told me that she was gonna put me on hold. I told her that I would not go on hold again and she told me that she had to get to a computer to take my order and it would only take about 30 seconds. She did get right back on the phone and I told her what I wanted to order and asked what the time on that would be because at this point I was close to the restaurant and I didn't want to have to sit and wait in the parking lot for them to make my order after I'd tried for approximately 15 minutes to get someone to take my order. I told her I was about 9 minutes from the restaurant. She said that my order would take 20 minutes. I asked if she was gonna comp me the 10 minutes after I'd had so much trouble getting someone to take my order and she said no that she had no proof that it had taken that long to get my order placed basically insinuating that I was lying. I told her then to cancel my order and that I would fie with the BBB to get a resolution and hung up. This is the second time I've had this exact trouble trying to place an order with Cheddars. I'm not sure what takes them so long to have their "to go specialist" get on the phone or why their website wouldn't let me place an order but it's ridiculous and the corporate office needs to know how this location is handling business. I really only like the Monte Christo at Cheddars but after having this issue for the second time and once when I went into cheddars to eat they supposedly ran out of Monte Christos, I have searched and found other restaurants that make this sandwhich. Cheddars has lost my business for good. I don't appreciate the bad service and especially the manager insulting me with the suttle accusation that I was lying about how long it took me to try and get my order placed. She needs training as a manager and to be talked to as a person about how she treats people.Business Response
Date: 10/02/2023
Hello -
Thanks for sharing your feedback. It's concerning to hear of the trouble you had trying to place a To Go order, both online and especially when trying to call the order in by phone. We apologize for the frustration. We've emailed you directly at the email address provided in this complaint so we can connect personally with you and resolve your concerns.
We look forward to resolving this issue.
Business Response
Date: 10/05/2023
Hello - we responded back to the Guest yesterday with a sincere apology and we also extended a gift card to use during a future visit. The gift card may be redeemed at any Cheddar's restaurant in the country and does not have an expiration date. We appreciate the candid feedback and opportunity to improve our restaurant operations. We hope to have the chance to serve her during a future visit and provide a better experience.
Customer Answer
Date: 10/05/2023
Complaint* ********
I am rejecting this response because: I did receive an email and some kind of gift card(I haven't looked at it). What I wanted was to speak with the corporate office and some kind of assurance that there would be change. Giving me something free and an apology over the BBB site is not change. The manager at this store lacks training to manage her staff and customer service skills. You should NEVER insinuate that a customer is lying and needs to prove what they are saying. I never asked the manager for anything free. I simply asked her to make my order in an appropriate time since it had taken me approx 15 minutes just to get my order taken. It is clear that Cheddars does not want my business. It is the manager at the specific location that should have apologized to me. Anyway, there is really nothing else to say since it is clear that sending a fake apology via email and buying me off with a gift card is all this company was willing to do.
Sincerely,
******* *****Initial Complaint
Date:08/28/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/26 around 9 pm we went to eat dinner at Bahama Breeze located at The Loop Kissimmee. We attempted to celebrate our son's birthday. We were a party of three. I have to ask for a glass of water as we were not serve with it. The waitress only bring one cup of water. We asked her for another two glas of water but never were served with our request. As we finished with our food we ask for a cake with Ice cream to celebrate my son's day. She served the cake without spoon. We requested the spoon. After 8 minutes we request the spoons again to another waitress that was cleaning a table. She answer OK after look around like looking for our waitress. after she finished clean the table she went back and bring only one spoon and we were three on the table. I was disappointed as we was waiting for spoons for almost 13 minutos and the ice cream was melted already. I requested two more spoon. The lady was upset claiming we asked only for one spoon. She went back and bring 5 spoons and with terrible, unacceptable, disrespectful and as rude as she can be , she throw the spoons across the table, I have to think twice to like if was one of my child request her an apology. Instead I request for a manager. The young male approach me and listen the complaint. He said.. "Thank you for let me know", nothing else. After a while he back to the table and offered to pay for the desert.
We explained, we paid already. Our intentions for complaint was NOT looking to reduce our bill. We have money to paid. The intentions was to report an unacceptable attitude. However, if the solution is monetary I don't think that what just had happened is for them to pay a $5.00 desert.
The actitudes of the manager, may be it was not his intention but it was wrong as well.
We are so upset, they ruin our night.
This lady should not be working with people. Her manner, her attitude is totally impropiate. She should be happy that this happen to us, may be somebody else did not react like us.Business Response
Date: 08/28/2023
Thank you for reaching our and sharing your family's experience, ******. We sincerely appreciate you and your family choosing to celebrate your son's birthday with us over the weekend and regret hearing about the way the evening concluded. Definitely unacceptable to deliver utensils in that fashion. We sincerely apologize about the team's behavior and the missed opportunity to make some more generous amends. It was an important moment, and we would have wanted everything to be perfect.
We have an electronic gift card on its way to the provided email in the hopes of making things better. Thank you for this opportunity.
Initial Complaint
Date:08/21/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was eating at Olive Garden and the waiter was doing good until his ethnicity started showing up and after that he started neglecting my table. I was there well over 45 mins before they came and they still were waited on and taken care completely after me. The manager asked me what was wrong and then walked away.Business Response
Date: 09/05/2023
Good afternoon, the guest was sent an email reply on 8-21-2023 at 2:54 ET, requesting the location and additional details to ensure a proper resolution is extended.
We have not received a reply. We will reach out again today.
Michelle ********
Olive Garden Guest Relations
************
Initial Complaint
Date:08/02/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I treated someone to dinner on their birthday July 25, 2023. Table 76, Transaction # ********** for $86.34. We arrived @ 4:30pm & waited on by Kriis B. He was accommodating bringing items timely but the meal went south at the main course. When ordering, we made it CLEAR we both desired our steaks to be WELL DONE. At first glance I could see that my guests steak was NOT well done as they cut into it & blood filled the plate. A light skinned black female w/ blonde hair came to ask if we were okay & said, “I’m sorry, even I can see that’s not well done”. The steak was sent back & we requested a new well done steak. Kriis returned & apologized & stated a manager wanted to speak w/ us. Upon arriving, “manager” Sabrina interrogated us why did we want a new steak vs a re-fire. My guest stated it was not cooked as requested & it didn’t look right. Sabrina never apologized & asked MORE questions. By this time, my guest is not only NOT eating as the replacement wasn’t ordered yet but now MY food is cold. The barrage of questions only ceased when I stated, “Ma’am please, I’m treating them for their birthday & you’re ruining It”. Sabrina LAUGHED & replied, “it’s for my own curiosity”. We waited almost an HOUR & while waiting Kriis REPEATEDLY came to apologize why it was taking so long & I asked for Sabrina again. I told her to please bring the check as the meal was ruined & told her how long we were waiting when she boldly said, “You shoulda took the re-fire instead of asking for a new steak”. I told her she knew NOTHING about customer service as a HUGE element in management & she responded she’d take care of the steak. Which was a LIE. I gave her my card & upon bringing it card back, Sabrina delivered ANOTHER RARE STEAK & we showed her as they put it in their to go container…her “taking care of it” was bringing my guest a piece of chocolate cake W/ A THUMB PRINT ON IT which was not asked for & she STILL didn’t resolve the fact we were delivered a SECOND undercooked steak!Business Response
Date: 08/02/2023
Our Guest Relations will communicate with the operations leadership and follow up with the guest.Initial Complaint
Date:08/01/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a waited a whole hour at the Cheddars Cordova TN location. I walked in and they say they were in the middle of a shift change which is ridiculous. I drove a hour away and had to wait a hour to seated . They have 4 hostess just standing there but no waiters or waitress . Please cross train your hostess ! Train them to work as a team . I’m highly disappointed in the service & nonchalant attitude I got from the hostess .Business Response
Date: 08/01/2023
Our Guest Relations team has reached out to the Guest to assist directly. We are looking forward to connecting further with her and resolving her concerns.
Darden Restaurants, Inc. is NOT a BBB Accredited Business.
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