Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Darden Restaurants, Inc. has 1372 locations, listed below.

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  Darden Restaurants, Inc.

  1000 Darden Center Dr Orlando, FL 32837-4032

• 

  Darden Restaurants, Inc.

  5900 Lake Ellenor Dr Orlando, FL 32809-4618

• 

  Darden Restaurants, Inc.

  12361 Apopka/Vineland Rd Orlando, FL 32819

• 

  Darden Restaurants, Inc.

  825 Lee Rd Orlando, FL 32810

• 

  Darden Restaurants, Inc.

  4010 W Vine St Kissimmee, FL 34741-4631

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two meals on 6/30/23 and after me eating 4 bites I got stomach pains so bad I broke out in a hot sweat that lasted 30 minutes I couldn’t get out the bathroom it was painful my stomach I no it was the food the cream sauce had to have been old had to I work in medical field the next morning my son was sick and that the only thing the both of us ate they have good food but that sauce had to have been setting out I talked to manager and he stated he did some investigation what cook going say they left sauce out for food poisoning, or some type of bacteria it what it was

  Business Response

  Date: 07/06/2023

  The guest's concerns were resolved by the restaurant management team. The guest replied that she was pleased with the resolution and received compensation. 

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred on June 19, 2023 at 15:51:47 (dated on my receipt) at the Yardhouse located in Orlando. This restaurant offered half off appetizers during 3pm-6pm. When I placed my order for the appetizer I specifically asked for the happy hour appetizer and the server (Anna C, as listed on my receipt) approved of the item I purchased. Later I looked at my receipt and realized I was charged full price. This item was not only verbally approved by the server as being a half off item, but also listed specifically under happy hour half off items in their app on their machine at each table. The server placed the order using this machine. I was charged full price $15.49. When I called to speak to someone to refund the overage at 6pm the same day, the manager refused that the item was half off and insisted the server did not approve it. No refund was given, no information regarding the incorrect information or why it was falsely advertised.

  Business Response

  Date: 06/20/2023

  Thank you for reaching out, ******. We saw your concern with the way the Buffalo Wings you ordered were charged yesterday. We apologize your visit raised a concern. We do have a couple wings options that are offered as part of happy hour including our boneless and Gardein® wings, but traditional wings are not offered as part of that discount structure. We are happy to refund you for the misunderstanding, but wanted to provide you with a link to our current happy hour selections so you have it for reference:  **************************************************************** We are refunding your credit card ending in 9239 for $10 like you were hoping so you should see that reflected in your account over the next couple business days.

  Customer Answer

  Date: 06/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *

• Initial Complaint

  Date:06/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Cheddar's Scratch Kitchen on 6/18/2023 to order some food. I arrived a little after 8;00 pm. I talked to Jason the server I ordered part Cornmeal White Fish and a small portion of ribs. Jason never informed me, during my order that I could not buy a small portion of ribs. I am sitting at the table drinking my drink and still no food. Then I had to go over my order with Jason 4 times. Now, while I am waiting on my food I am hungry then Jason say's to me, I did not know you wanted to order your food. I looked at him and I was upset because he was not listening all that time to my food order. Also, the cook came out I was talking to her about ordering a large amount of the breadth broccoli and she came out of the kitchen messing my order up by bringing me regular broccoli I did not order, so neither individual was listening to my order. I finally received my food after an hour and the order was incorrect. I was upset because both individuals was not listening to what I wanted to purchase. I gave Jason W my card to pay for my food he charged me $45.63 which was 20.00 over what I was supposed to be paying for my order. The kitchen manager asking me, what can she do to fix what was messed up. I informed the kitchen manager to fix me the rest of the fish instead of the ribs because I was told my bill would be $25.00 that's all I was going to spend. Next, the kitchen manager say's the kitchen is closed. Then the kitchen manager started arguing with me instead of straighten out my order. The kitchen manager knew she wasn't trying to make me a happy customer.

  Business Response

  Date: 07/11/2023

  We have emailed the guest at the email address provided.  We are eager to connect regarding her experience so we can better assist her to resolve her concerns.

• Initial Complaint

  Date:06/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON June 14th 2023 mad a online order for two salads which are 23.00 each and come with 12 breadsticks. Made a additional purchase of Alfredo dipping sauce. I was having a small party with 15 quests I arrived home and noticed one of the salads had a large amount of brown lettuce and the other salad had hardly any toppings. I was only able to use one salad for 15 guests and I also had to use condiments from my refrigerator to complete the salad. I also did not receive my alfredo sauce. And some of the breadsticks were hard. I am very displeased with the quality of food I received that I could not serve. I phoned the store and spoke to two different employees and I have yet receive a call from a manager. I would like a full refund of my purchase. Amount paid was 55.33. olive garden restaurant address 332 w army trail road Bloomingdale il. Was a online order.
  
  Thank you

  Business Response

  Date: 06/20/2023

  Our General Manager has been in touch with the guest by phone and has addressed and resolved her concerns. We appreciate the opportunity to address her feedback.

  Customer Answer

  Date: 06/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  

  
  ******** *******

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20/2023
  I placed an order over the phone with a team member. I ordered a half gallon of Soup of Toscana, I placed the order at 7:58 pm I was told 8:30pm. When I arrived which was around 8:40pm The manager that has been telling lies indicated no the pick up time was 8:55pm despite the lies I said ok and waited. I reached home I noticed there was only the lattle spoon in the bag with the soup. No bowls , no spoons and no Parmesan cheese packets which comes with the soup. Nonetheless the soup was awful. The kale tasted raw the Italian sausage was undercooked inedible the soup looked liked chicken broth not the cream based. I contacted the restaurant on 5/21/23 to inform the manager of the issue. I asked for the general manager’s information I was told by the manager that the general manager was out on maternity leave for 3 months. I stated that is probably was the food was of poor quality. The manager indicated that she would send a e-mail certificate for an another soup. I did not nor I have not received such email. I contacted the restaurant at ********** on 5/23/23 at 3:10pm to inform the dis honest manager about the situation she stated she sent it on 5/21/23 however canted back to verify was not mine based on the spelling that she gave. I informed her that I do not need to lie about receiving a certificate if o did not . So where ever to whom ever she sent it to was not me. She need to show where and when she sent that email to since she likes to tell lies. I want my $17.29 refunded back to my card I DON’T WANT NO CERTIFICATE FROM THEM NOR WILL I PATRONIZE THIS PLACE OF BUSINESS AGAIN.

  Business Response

  Date: 05/23/2023

  We've confirmed the promised gift card was sent when promised.  The attached file shows the balance and the date of 5/21/2022.  Another copy of the gift card was sent out to day.  We appreciate the opportunity to address these concerns.

  Customer Answer

  Date: 06/02/2023

  Complaint resolved company sent the certificate at 4:00 pm 5/23/23. After the complaint submitted.
  

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pickup order on 4/12/2023 for a small catering event I hosted at the Pueblo, Colorado location. We were extremely disappointed in the quality, as well as order accuracy. We did NOT receive the large salad or Breadsticks that had been ordered. The pasta itself had a grainy texture, and the chicken tasted like it had been sitting out. I expected at least crispy chicken for the amount I paid, the chicken was soggy. I was embarrassed to serve the food to my guests, and the quantity was not enough because of the items that were missing. I called into the store so they could correct the issue, the lady took my number down and said to expect a phone call. They did NOT return my call and it has now been 2 days. I would like to be contacted about this as soon as possible. Thank you. Order number *************

  Business Response

  Date: 04/18/2023

  This consumer reached out to us directly. This has already been addressed.

  Customer Answer

  Date: 04/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  My order still has not been refunded. I have sent another response to the customer support who emailed me and have not heard back. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 04/26/2023

  This complaint was resolved with a $100 gift card as compensation for their $84 order that was unsatisfactory.  The e-gift card was sent April 17th and then used in full the same day on a new catering order (Confirmation #*************. We're appreciate the opportunity to address their concerns and hope they enjoyed the replacement To Go order.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited this establishment on 4/11/23 at about 1:30 pm. We encountered rude, impolite, coarse, demeaning, and condescending treatment with complete disregard to our being guests. Our party of 4 all are approaching 80 years old. After waiting over 10 minutes to be seated we were spoken to in a loud, demeaning, and dismissing manner by the greeter telling us that they were understaffed and there would be at least a 10-minute wait in the waiting area. Being unable to staff correctly gives concern about the competency of the establishment We asked to be seated and wait there and as she turned her back on us and declined this request in a loud voice. This was followed by another 10-minute wait to speak to the owner who was "on the phone" (certainly more important than guests) only to be spoken to in a patronizing, degrading, and nonsensical lecture from the owner about the time being different in the waiting area than at a table. While she was rambling 2 other senior couples came and left immediately after being talked to by the greeter. Although this took place less than 5 feet from us it went completely unnoticed by the owner Jessica who was busy talking down to us. The couple that was with us said that they had encountered the same treatment from the greeter on a visit 2 weeks prior. Maybe senior citizens are not welcome there anymore. We have eaten there before when the business was owned by others. The food here is adequate at times. It does not come close to the level of The Texas Road House, or The Outback. We want to be reimbursed for the $25 gift card my wife bought for me because we left without eating. We will never go there again and can not in good conscience give it to anyone to go there and be mistreated as we were.

  Business Response

  Date: 04/17/2023

  Our Guest Relations will communicate with the guest within the next 24hrs to listen and address the guest concerns. 

  Business Response

  Date: 04/19/2023

  To properly address the guest concern,  we'll have our leadership to contact the guest by phone. We've also email the guest with our contact information.

  Customer Answer

  Date: 04/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the business did not address my concern or complaint. :
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now made 2 complaints about my visit to the Sandusky, OH Longhorn Steakhouse to try and receive a resolution with each complaint telling me they will contact me within 4 days and I hear nothing from them. My first complaint was made on 4/2/23 and was told I would hear back from customer relations in 4 days and almost 2 weeks later, no response. This was my original complaint and my second complaint that has gone unanswered:
  
  Hello, I was in your Sandusky, Ohio restaurant with my companion on 4/2/23 in the afternoon and the food was horrible. Both of our steaks were tough and was almost all fat that we had to practically leave the whole steak behind. He got the rice and had to leave it all behind and when the waitress asked if he liked the rice and he told her what was wrong with it she did nothing and took the plate away. No offer of a discount or speaking with a manager. My baked potato had lots of black rotted spots won it that I had to leave most of it behind after cutting around all of the bad spots. I paid a $40 bill for essentially no meals. I would like a refund of $40 or a $40 credit for a next visit.
  
  I am requesting a $40 Darden gift card back to me to use at all Darden restaurants or some form of the $40 back to me for the terrible food and experience.

  Business Response

  Date: 04/13/2023

  We'll have LongHorn Steakhouse leadership to contact the guest with in 24hrs

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Restaurant at lake buena vista
  Wrote and email to ************************* 6 days ago...never head back
  Happened on March 21
  
  Today we ate dinner at the restaurant.
  Wanted to tell you we gave always had a great expierence and HOT delicious food and fast service however it was not the case tonight.
  Upon getting seated it took about 10 minutes for our server to get there. By that time my husband already ordered kids meal and it usually comes out in 5 minutes...that was not the case.
  When server came out we ordered our drinks I asked for water with lemon and it took 10 minutes to show up...no lemon of course and I never asked because I realized she is taking forever.
  Our apps came out without double Alfredo. And was not hot as usual
  What I realized is she would deliver drinks leave our apps on the big tray serve the table next to us there drinks and they would have questions and our food would be sitting on tray getting cold which is what probably not kitchens fault but could be as well but with how slow the service/server was every thing was sub par.
  Our breadaticks also took very long and was stale and cold. We didn't bother to say anything to her bc at this point I was very annoyed.
  When my daughters kids meal came out it had both sauces on top which they never do and my daughter does not like it touching so she took it back then we had to wait another 10 minute then it comes out extremely warm.
  But this time I was so annoyed that we have been sitting there the entire time not order food and eating cold stuff and waiting long...so we just didn't order. Worst yet we saw a male person walking around who.looked likening Manger but never came around to our section.
  It was by far one of the worst expierence at this olive garden. And we have had some great expierences with great people...like the way older gentlemen at the front that sung birthday greetings for people and there is a tall mid 40s gentle lmen who is is server that has been exceptionall and well..but this time if I could rate it a zero I would. The food, the experience and the service was not on point.
  Also she had moved our panel we were ordering from to another table and while we were waiting on our check we had to go look for our panel to pay..which I left that I was highly disappointed on the surgery.
  I really hope that you are hiring and training your workers to be the best that they can.

  Business Response

  Date: 03/29/2023

  Our restaurant managers reached out and sent a complimentary gift card. We appreciate the opportunity to address their feedback.

  Customer Answer

  Date: 04/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of credit card fraud and I disputed the charge on my discover card ending in 7418 for $32.90 at a Grand Prairie location the date was 2/19/2023 I didn’t do this charge my credit card was stolen and used and I want a investigation open or my money back .. the dispute was denied and I was rebilled for this .

  Business Response

  Date: 03/28/2023

  We have processed a refund for the full amount of the charge for the Guest.  Additionally, we have emailed the Guest so they can ensure the refund is received on their end.