Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Darden Restaurants, Inc. has 1372 locations, listed below.

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• 

  Darden Restaurants, Inc.

  1000 Darden Center Dr Orlando, FL 32837-4032

• 

  Darden Restaurants, Inc.

  P O Box 593330 Orlando, FL 32859-3330

• 

  Darden Restaurants, Inc.

  7300 W Colonial Dr Orlando, FL 32818

• 

  Darden Restaurants, Inc.

  7502 S Orange Blossom Tr Orlando, FL 32809

• 

  Darden Restaurants, Inc.

  20 Towne Center Cir Sanford, FL 32771-7411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I was at the Mooresville Olive Garden yesterday February 16, 2003. We had $15.98 left on a $50.00 gift card. The check number is *****. The card number was ******. The table number was 104. We had two orders of the soup, salad and breadsticks. We also had a coke and a sweet tea. I am still trying to figure out why this would have cost $15.98, plus an additional $26.00 and some cents. This was the lunch hour. The waitress printed out the gift card receipt, but I stupidly left the other one. So we paid $42.00 and change, plus I left her almost a $6.00 tip.

  Business Response

  Date: 02/22/2023

  We've shared a copy of the itemized receipt, so our guest can review and let us know if anything looks incorrect.

  Customer Answer

  Date: 02/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I would be contacted by someone in regards to a canceled order which still has not been refunded back to my card but I have not heard back. confirmation number is ************ Pickup Time:
  9:10 PM
  February 12, 2023
  Pickup Location:
  ***** **** ** ******** ** ***** ***** ** ***** ***** *******

  Business Response

  Date: 02/17/2023

  This individual contacted us directly earlier this week. We've resolved her concerns.

  Customer Answer

  Date: 02/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible service and waited 30 minutes to receive food that was cold to the touch, breadsticks were hard.

  Business Response

  Date: 02/16/2023

  We're sorry for the wait our guests encountered on this busy Valentine's Day. We did not charge the guest for their To Go, because of the wait they encountered. The file shared is the order confirmation, but they were not charged for any food. We appreciate the opportunity to address this feedback.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever year for my Birthday I am given a Olive Garden gift card from a family member, as it's always been my favorite and very convenient because I have it delivered because I do not drive and unable to get out . I now have a $50 gift card that is worthless because you no longer offer third party delivery and Olive garden's delivery is $100 minimum delivery order. I no longer have use for my gift card because I will not pay the other $50 to make the minimum delivery!!! So now I am out $50 because my gift card is worthless to me!!!

  Business Response

  Date: 01/30/2023

  Our restaurant managers reached out to this guest. We've made an exception to our minimum purchase required and will arrange for a delivery that fits within her gift card. 

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the olive garden a few weeks ago.
  Dates are on the receipt. The only good thing was the waitess, she was very attentive. The food was awful. My sauce was just water.
  Cheese was left out on the counter ( see picture)
  It was there already when we arrived and still there after we left. Serious health issue, not to mention how filthy the booths were ( see picture)
  We normally go to longhorn and I don't understand how these restaurants are under the same umbrella with completely different standards.
  
  I'd like to see a financial resolution and commitment to offer your customers better food quality and not exposing them to food poisoning with cheese left out for who knows how long

  Business Response

  Date: 01/24/2023

  We're sorry to learn about this guest's experience.  We've followed up by email with a letter of apology and full refund for her meal.

  Customer Answer

  Date: 01/25/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18875229, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to eat at Longhorn Steakhouse in Seekonk, MA on 1.15.23 as was friends bday dinner. Our waitress was very nice and professional but overworked as she had 5 tables all at once. I ordered a 6oz steak, my partner ordered 6oz n shrimp and friend had steak tips. The waitress put how we would like them cooked in computer and waited. They brought food out but they were all undercooked. We got her attention and she said would ask to remake. They came back and still mine was not done so due to eating lots of bread etc I told her this isn't even correct as it's not 6oz. She apologized and gave me a to go box. The manager came over and I even told him this as had cut into my staek but now half is gone. I ordered 6oz and get this. He took off for my partners mess up and we left. Deciding to see if I was right we weighed it and my steak was 3.6oz and my partners was 4.1. So out of ordering 12oz steak we ended up with 7.7 and not 1 bite eaten off steak. What a scam. They don't give you what you pay for as in menu

  Business Response

  Date: 01/20/2023

  Our Guest
  Relations will communicate with the operations leadership and  follow up with the guest within the next
  24hrs.

  Customer Answer

  Date: 01/24/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8th 2023 I took my fiancee for dinner and our server ******** was the most unproffessional server i have ever interacted with to make thing even worst he thought it was ok to not return my fiancee's phone after she he had forgotten it on the table, when we return ********************************************************************************************************************* the tipical thief on th defensive he is just a thief wearing a server apron, the manager dinteven bother to check the cameras basically protecting that disgusting person with no manners whatsoever.

  Business Response

  Date: 01/17/2023

  We've emailed this guest to find out where they dined. We've not heard back, but hope they'll respond so we can address their concerns.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So after dining at cheddars in ********************. For my husbands birthday. We were not pleased at all. This place has really gone down hill. We were put in a booth next to the bar with horrible lighting. It took about 15 for anyone to bring us drinks. And when we did get it particles were floating in the water. We asked for new waters. The crossaints came out cold Even though the waiter said fresh out the oven. The shrimp that was ordered was called the spinach dip was cold they took it all back and just seemed like they heated in the microwave and returned it to the table. The pasta that we ordered came out with barely any flavor they forgot to bring my salad and overall this restaurant was disgusting...... waiters didn't come by to see how the food tasted. Matter of fact one of the waiters walked around with a durag on the whole time very unprofessional. We had to keep waving down 3 different waiters. Never had I specific person. We definitely will not be back. Oh and also the Fries over fried.

  Business Response

  Date: 01/18/2023

  A copy of the complaint and guest contact information has been shared with our Director of Operations.  He will be reaching out to the guest shortly to discuss his concerns and resolve the complaint.

  Case 5557326

• Initial Complaint

  Date:01/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The evening of Jan 6th 2023 my wife and I enjoyed dinner at the Olive Garden restaurant 2575 NE 8th St, Homestead, FL 33033. We were out of town travlers and after returning to Homestead ******** where we were staying, I noticed that I had forgotten my I phone at the restaurant. My wife tracked my phone and confirmed its location INSIDE the restaurant. I immediatley called the restaurant and the Man that answered the phone told me that he had the phone in his possession , described the MODEL and COLOR of the phone, then told me they would place it in safe keeping and that I could return and obtain the phone by demonstrating I could Unlock the device. I told them I would return at 11:00 am and pick up the Phone. Upon our return at 11am the next morning I spoke with the store manager. My phone was no where to be found and no one knew anything about it. They could not reach my Server and they explained that protcalfor handling lost items clearly had not been followed. Had the restaurant not confirmed that they had the phone and DESCRIBED the phone to me , I would not be as upset as I am right now. I have written Darden Corporate and I am requesting that Darden compensate mefor the Uninsure portion of my replacement phone (deductible). It is unacceptable that a company like Darden employ thieves in this day and age and that such a critcal and important item was not cared for in a proper manner.

  Business Response

  Date: 01/12/2023

  This guest contacted us directly. Our Director of Operations has been in touch to resolve this matter.

  Customer Answer

  Date: 01/17/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ***** *****

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had dinner after ***** gardens at this location . The food took over 20 min to arrive . I had soup , my sister a meal with chicken , my mom a meal with chicken also, and my nephew macaroon and cheese .My soup was **** warm and the chicken meals were cold. The waiter heated them up for.us and he kept constantly apologizing. The food was rubbery and dry and the day after my sister and mom.both had diaheria. I know this can't be the first time as the waiter seemed aware of.some.issues . This means your kitchen is making people sick. We would like this location to be cleaned up and the kitchen staff retrained. I'm sure there's someone that left the food out and recooked it a few too.mamy times. My sister only ate at your restaurant so we know this is related to the chicken or sauce. The quality of the food does not justify the price, but at the least a person should not.get sick from your product .

  Business Response

  Date: 01/03/2023

  Our management team in ***** have attempted to reach this guest to discuss his experience. We hope he'll respond as we look forward to getting this matter resolved.