We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Darden Restaurants, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Darden Restaurants, Inc. has 1372 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 80 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/26/2024 I slipped on the wet floor in the restaurant. There was not a wet floor sign. There were several witnesses including a waiter who was right behind me. This was reported to the Manager. I went to the ** due to injuring my hand/wrist. The manager is aware and encouraged me to seek medical care. I was told that they would be responsible for the medical bills. When I contacted the company I was told that a claim had been filed. The manager stated that they had witnesses statements. I have attempted to contact their insurance carrier as I was told that they would contact me but they have not responded to me. I had provided my insurance information to the **. I now need to make an appointment with NM Orthopedics as recommended by the ** doctor as I continue to have pain.

      Business Response

      Date: 11/11/2024

      Our Guest Relations will contact our claim adjuster,********* Basset, to follow up with the guest within 72 hours.

    • Initial Complaint

      Date:11/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So here is was driving in ********, when the garden company sends me a text. For an order from olive garden, which i never placed and two never truly eat there. I asked everyone I know curious if this random order, till I realized it's an order taken in *****. I do have screen shots of it. So beware

      Business Response

      Date: 11/04/2024

      We're sorry you received an email for a takeout order that you did not place. From time to time this happens, if someone placing an order makes a typo and enters their contact information incorrectly. If you have the confirmation number from the email, we can research this further.

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday October the 28th I had a Togo order I picked the food up and when I got home I seen I was given the wrong order I did not return to the store as I live a good distance from the restaurant and was very disappointed. I was looking forward to the the food after spending nearly $50 bucks

      Business Response

      Date: 11/18/2024

      We sent a respond to the guest on November 13, 2024, by sending a new gift card to cover the amount spent on a previous gift card.

    • Initial Complaint

      Date:11/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I witnessed the Bartender Brea and ** ******* ***** taking shots of alcohol together, celebrating something. I think that is very unprofessional especially the ** of the restaurant, her name is on the door. Brea, the current bartender doesnt even look 21 so ******* is allowing underage drinking in her restaurant to employees! Is she allowing underage drinking to minors at the bar too?

      Business Response

      Date: 11/04/2024

      We are very concerned to hear this and would like the opportunity to connect further with you.  Our Director of Operations has attempted to reach you by phone and left his call back number in the voicemail.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 28, 2024 i and my girlfriend went on a date to Olive Garden late night before they closed. Ordered the food and got it barely was able to eat it there because it was bothering my stomach. Then I went home and had started vomiting real bad. My friend she had called the next morning to let them know And the store manager said she was going to give us a refund do to the inconvenience which was sept 29. Ten plus days went pass and I still havent received the refund I called back and she said they accidentally sent to the wrong debit card and she was correcting it and it should take only 7-10 business well its been 30 days in counting and nothing. I called again October 30 ***************************************************************************************************************** the other manager names therefore I can note it but I am here to get this issue resolved.

      Business Response

      Date: 10/31/2024

      Dear Damatae,

      Thank you for sharing your feedback with the Better Business Bureau.

      The information we received from the BBB did not include the restaurant you visited. Please also let us know the specific location (city and state) so we can further address your concerns.

      Please also provide your receipt number from your check. If that's not available, what are the last four digits of the card used for payment.

      Thank you again for your time. I hope to hear back from you soon!

    • Initial Complaint

      Date:10/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Longhorn in ******************* has refused to refund/replace then worst meal ever received from an establishment. Ordered 4 meals and 2 appetizers, Steaks were to be medium well but came with blood throughout. I am autoimmune andnhave special.dietary conditions. Request made for appetizer to be low on salt butvit was even saltier than prior orders. Asked for extra dressing for 4 salads but none came. The side of seasoned rice pilaf for one meal.never came even though order tajee was told repeat order. Steaks were 2 porterhouse. Each meal comes with 2 sides and l made sure to inquire about additional charges. Never told l would be charged for any of the sides Bread is provided when one entree is purchased. This was an order with 4 Entrees and one stale bread arrived. Everything packed on top of each other in one bag and containers busted and leaked. This is beyond egregious. My bill was $154!!!!!!

      Business Response

      Date: 10/21/2024

      Given the substantial check amount and numerous interactions associated with this visit, our Guest Relations team has coordinated with the operations leadership to follow up with the guest within the next 72 hours.

      Customer Answer

      Date: 10/21/2024

       
      Complaint: 22447007

      I am rejecting this response because:  I am not playing games with this establishment.  I filed this complaint AS MY CTEDIT CARD AND PAYMENT WAS USED.  MY HUSBAND CONTACTED THEM BRCSUSE HE PLACED THE ORDER.  DOCUMENTS PROVIDED INCLUDING CHECK NUMBER.

      Sincerely,

      ******* ******

      Business Response

      Date: 10/23/2024

      The restaurant's Managing Partner addressed the guest's concerns and found a solution.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a horrific experience at the ******************************* location 08/30. Called about order was was promised gift card via ****. Never received. Tried following up to no avail. Total $70.47 not including tip. Card ending in 2424.

      Business Response

      Date: 10/22/2024

      We're concerned to hear this and would like to connect further regarding your disappointment.  We've emailed you directly via the email address provided with this complaint.  We hope to connect personally with you soon so this can be cleared up.

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I visited Longhorn October 16, 2024 and were highly dissatisfied with the customer service that we received. I ordered salmon with double rice and a side ****** salad. When I received my order there was hair on my plate. I immediately alerted the waitress of this issue and she removed tlmy dish from the table. I placed a drink order while I wait on my fresh order of salmon and rice. 30 minutes passed and still no fresh order of salmon nor had I received the drink that I ordered. I requested to speak with the manager about the issues that occurred at the restaurant during my visit. I informed him about the hair in my food and the drink that I still hadn't received. The manager on duty that evening asked who was my waitress and proceeded to leave the table. Not once did he apologize about the inconvenience or ask if there was anything he could do to make the visit more pleasant. He didn't do anything at all except tell the waitress that I'm missing my drink which she brought immediately. I did not get an opportunity to eat dinner with my family because I had to wait for a new dish that didn't contain hair and by the time I received my meal, my family was finished eating. I am a frequent customer of ********************** and have never received this level of lack in customer service. The expectaitions should not be for one to dine-out with family and endure hair in my food. This is how I was left to feel by a lack of an applogy from the waitress or "manager".

      Business Response

      Date: 11/01/2024

      Our Guest Relations will follow up with the guest within the next 72hrs.

      Customer Answer

      Date: 12/16/2024

      Good morning,

      This issue was never resolved.  The company reached out to me and I did respond to them on November 18, 2024 and still have not received a follow up  response.  I provided the company with a copy of my receipt from the restaurant but still have not received any information.  Please let me know the next steps regarding this complaint.  

      Thanks

      Customer Answer

      Date: 12/16/2024

      Good morning,

      This issue was never resolved.  The company reached out to me and I did respond to them on November 18, 2024 and still have not received a follow up  response.  I provided the company with a copy of my receipt from the restaurant but still have not received any information.  Please let me know the next steps regarding this complaint.  

      Thanks

      Customer Answer

      Date: 12/16/2024

      Good morning,

      This issue was never resolved.  The company reached out to me and I did respond to them on November 18, 2024 and still have not received a follow up  response.  I provided the company with a copy of my receipt from the restaurant but still have not received any information.  Please let me know the next steps regarding this complaint.  

      Thanks

      Business Response

      Date: 01/02/2025

      We responded to the guest on 12.16.2024. Additionally, we tried to call the phone number provided but were unable to leave a message.

    • Initial Complaint

      Date:10/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a porterhouse steak to go with Brussels sprouts and Mac and cheese and Added grilled shrimp to my meal for 8$ .. when I checked food when I got home they put 3 shrimp with my order which is supposed to be 6 my steak was actually the renegade sirloin which is way smaller then what I ordered and paid for. Called and person who picked up phone put me on hold and never came back to phone last four of the card I used ends in 7878

      Business Response

      Date: 11/04/2024

      Our Guest Relations will follow up with the guest within the next 48hrs.

    • Initial Complaint

      Date:09/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Olive Garden ******************************************* on 9/21/2024z was sat down around 7:35pm. My waitress took awhile to do things. She had what I call a ****** ****** haircut. She was nice but she to bring me my food. I was left with just salad. So its time for me to go, she apologies and said she would give me my soup to go, she places everything in a bag for me, I get home and its the wrong soup. She forgot what I ordered, I told her again and she still brought the wrong item out. So not only did you forget to bring my food you brought me the wrong food. It was horrible and I should have told the manager but didnt realize it was wrong until I got home because I was ******* to leave so to an event I had to bring my kids to.

      Business Response

      Date: 09/23/2024

      We are sorry to learn of this guest's experience. She contacted the restaurant managers in **********. They extended their apologies and provided a gift card.

    Darden Restaurants, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.