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Business Profile

Timeshare Cancellation

Resort Cancellation Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************up dealing on our timeshare due to our own hard work. Called them up to say I wanted a refund since they couldn't do their promised job and was told sorry, refunds are only within the first 10 days! You can't even get marketing done within the first 10days! Not what they said they'd do or what we discussed. I asked if they had the recordings from our initial agreement exposing all the "promises" and that if we weren't 100% satisfied we could request a refund! LIARS!! THIS COMPANY IS A SCAM!! 100% SCAM!! Representative just kept saying it was in the "agreement". Well what the agreement says and what the representative sell you are 2 completely different! ************** I want my money back since they did nothing but steal from us!

    Business Response

    Date: 03/07/2024

    We were able to speak with client about matter and this complaint has been resolved.

  • Initial Complaint

    Date:02/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26, 2023, my husband and I entered into a contract with Resort Cancellation Services (RCS), paying them $2,395.00. Following is a direct quote taken from our contract: "The purpose of the contract is to provide the marketing and advertising of the Owner's interest/ownership at Club Wyndham Access (property). which the owner wishes to sell/rent". Marketing and Advertisement services were NOT delivered - there was ZERO communication from RCS throughout 10 months duration of the contract. We were never shown ANY marketing material for our property - which we specifically requested on our phone call with RCS yesterday - or at any time. ZERO offers were made on our property and when I spoke with RCS yesterday, I was told some nonsense like: "Oh, I see we have a note right here to lower your asking price." Yeah, right, NO one ever COMMUNICATED ANY INFORMATION to me about my property - for ANY reason. Once my credit card payment was made, RCS did NOTHING to sell/rent our property. Ironically, I returned a phone call to RCS yesterday after they left me a vm - AND on this call RCS proceeds to pitch me on selling/renting my property, REALLY? I'm already contracted with RCS to sell/rent my property!! I tell the sales woman this, she puts me on hold for some time and another woman, named *********, comes on the phone saying she is the supervisor & starts apologizing for the communication mix up -blah blah blah. Clearly, this company is not reputable at best and a scam at worst. When I requested a full refund, again, obfuscation answers like: "we are still under contract with them" - once the contract ends, which is on Feb. 26, **** - we dont need to renew, but we are not *********** any refund. RCS consistently refused to provide us with the services we contracted for and consistently refused to offer us a refund. All we got from RCS was blah, blah, blah. OH- their attorney is supposedly calling us within 48hours - whatever.

    Business Response

    Date: 02/12/2024

    This complaint has been resolved to customer's satisfaction.

  • Initial Complaint

    Date:02/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21244916

    I am rejecting this response because: we have been on the phone with the organization prior to and subsequent to 1/24/24 and have not been provided with any quantifiable or verifiable marketing efforts. We've been advised that it would be shared at events - we've verified that the organization did not attend the event they indicated. We've been advised that our property is featured in digital and social media marketing - we've not been provided with ************, deliverables or analytics surrounding these efforts which should be readily available.  We've been advised that our property is featured on their website - they have acknowledged that the only way to see the listing is if they send us a custom url link that is NOT published on their website.

    We want this to work but are feeling very much like everything that we were promised in the contract cannot be verified.  


    Sincerely,

    ***********************

    Business Response

    Date: 02/05/2024

    Thank you for taking sharing your concerns. Your satisfaction is our priority. We do see that your ownership has been presented and advertised at multiple events. We are not vendors at every event, but we do attend most of the major events in different cities to generate you offers.  We are continually working to get your desired result. There have been some updates issued to you including the most recent on 1/24/24. Please contact customer service for additional updates at ************ so we can further assist you.

    Business Response

    Date: 02/08/2024

    This complaint have been resolved to customer satisfaction.

    Customer Answer

    Date: 02/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I was contacted by RCS only after repeated attempts on my behalf to contact them by phone and responding to an email from RCS  in Nov.2023. All of this was in addition to my filing with the BBB. I have been told that a Refund has been sent ( mailed to my address ) and could take **** days, and I will be accessed additional interest on the money I sent to RCS. I also believe that my complaint to the BBB prompted their response. Had RCS responded in a timely manner I could have avoided these interest payments. I would also like to state that I was told that by one  of the Reps. for RCS that they didnt know why my Refund hadnt already been sent.

    Once the refund has been received and accepted by the bank, I will again make a response to the BBB ending this matter, but not total Satisfaction on my behalf because of the $115.00 of interest I have incurred an a 2nd interest payment shortly to be incurred in this matter.

    Thankyou.  ***************************

    Business Response

    Date: 01/04/2024

    This case have been resolved. Spoke with client and the owner did cancel within cancellation period and a full refund have been provided.

    Customer Answer

    Date: 01/11/2024

    Today is the 11th of January and I have not received the stated refund from RCS that they indicated on Jan.2, **** was being paid by their company in a phone conversation with me and that they responded to in my complaint with the BBB. It appears to me that the BBB would like to resolve this issue and take RCS at their word that the refund has been sent but no proof of that Refund is evident to date. This matter is not closed !1

    Customer Answer

    Date: 01/16/2024

    The Refund I was waiting for has been received and processed with the bank. The BBB and RCS may consider the case closed, but my wife and I have encountered interest payments on the money we sent to RCS of over $300.00 all of which could have been avoided. We will not be recommending RCS as a company to be doing business with in the future. This matter is now closed, but I am not totally happy with the end results. A ****** has been learned.

    Customer Answer

    Date: 01/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has run its course. A ****** has been learned in doing business with RCS, and I will not be giving a glowing review of RCS. The refund has been received and processed and I will consider this matter closed.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke will Resort Cancellation services and the issue has been resolved. 
    thank you  *************************

    Business Response

    Date: 01/04/2024

    We have attempted to contact owner by phone/email to resolve this matter. Please have owner contact to resolve their concerns.

    Business Response

    Date: 01/04/2024

    Spoke with customer 01/04/2024 this complaint has been resolved.

    Customer Answer

    Date: 01/24/2024

    I spoke will Resort Cancellation services and the issue has been resolved. 
    thank you  *************************

    Customer Answer

    Date: 06/11/2024

    This is my second complaint about Rcs which I received a half refund after waiting a year and now its going into the second year and theres been a lack of communication with them . I have had to call several times for updates which are none. They continue to lie and Im convinced this a scam to get your money to keep the scam going. They stated when I joined up that the time share would be sold 3-8 months. They lied and Im sure they record their conversation. If anyone is looking to sale there timeshare this is not the place . I called and asked for the rest of my refund but they refused and added that marketing had to be payed for. Its a lie and a scam so be careful folks out there.. A friend of mine went through the same thing and got a full refund after waiting for a resale for 2years. . The problem with me is Im a senior citizen and live on a fixed income and with medical bills and conditions and want to sell before I meet my maker. So if youre a senior citizen dont waste the time and energy with RCS the scam company. I want the rest of my payment because maintenance fees are coming up again and no sale for the second year

     

    Billing Adjustment

     

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company only reached out to us because we filed a complaint with BBB. Prior to this we would never have heard anything from them. When the guy called he didn't really give us any options of getting a refund. He just basically stated that he wanted to continue what they were doing which thus far has been nothing. Both my wife and I spoke with him and it seemed pointless because he had already determined he wasn't going to offer us a refund. If I accept his response and he doesn't follow through can I reopen this complaint ? Because I don't have much hope where that company is concerned.

    Business Response

    Date: 01/04/2024

    This complaint has been resolved. After speaking with customer on 01/04/2024 owner have agreed to continue marketing through the 10-month agreement. 

    Customer Answer

    Date: 01/23/2024

    The company only reached out to us because we filed a complaint with BBB. Prior to this we would never have heard anything from them. When the guy called he didn't really give us any options of getting a refund. He just basically stated that he wanted to continue what they were doing which thus far has been nothing. Both my wife and I spoke with him and it seemed pointless because he had already determined he wasn't going to offer us a refund. If I accept his response and he doesn't follow through can I reopen this complaint ? Because I don't have much hope where that company is concerned.

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20978590

    I am rejecting this response because:  Resortcs has a 100 percent money back guarantee I would like my money back I'm not satisfied with the service I haven't heard from them or any emails from them I cancel this 3 days after I took it and they hung the phone up on me I am dissatisfied with this service they lied to me bout the weeks and my money back and the cancellation process didn't send me the contract on a timely matter so I could read it and response in time I need my money credited to my card immediately

    Refund



    Sincerely,

    **************

    Business Response

    Date: 12/12/2023

    Thank you for submitting your experience and concerns. We do understand the information provided by the representative was incorrect after verifying with resort  and did issue a full refund to your credit card. We will be able to market the 1 rental week until the end of year with zero cost to you. We do hope to get your week rented out soon. You can also contact our customer service department at ************ for any additional details and help.

    Customer Answer

    Date: 12/23/2023

    I want a total refund I don't want them renting nothing out so they say I just want a refund I checked my credit card and no refund

    Business Response

    Date: 01/04/2024

    We have tried to contact owner multiple times to resolve this matter by phone, and email. ***** did contact his credit card company on November 13th, 2023 and a chargeback was provided as refund from credit card provider. Please have owner contact us by phone/email to resolve this matter. Thank You

  • Initial Complaint

    Date:12/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Dear BBB,

     I did NOT receive the original response you sent to me regarding my complaint. Please reopen this complaint and resend the response you received from RCS. I have been watching for the response in my e-mails since I sent it to you. I did speak to the sale manager after BBB contacted him. I want to me sure that his response was the same as his verbal service promises to us.  

    Thanks you, ***************************

    s. We have no way of knowing of any other marketing vehicles they use bc our "representative" is not reachable. They also state in their materials a BBB rating which is false, I see now.We are requesting a refund in full for our $2,198, due to misrepresentation by RCS for customer support and marketing. We want to be released from their contract. We will be submitting this request in writing to RCS as well, by e-mail and by regular mail. Thank- you very much. ******** and *******************

    Business Response

    Date: 12/06/2023

    This complaint has been resolved to the customers satisfaction. Customer have agreed to current/future specific marketing plan, and have decided to continue with services.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completely satisfied 

    Business Response

    Date: 09/18/2023

    This case has been Resolved with the customer's satisfaction. Thank you for choosing Resort Cancellation Services

    Customer Answer

    Date: 10/05/2023

    Completely satisfied 

    Customer Answer

    Date: 02/06/2024


    They gave me a partial refund and said we will keep you informed about selling or renting your time share. I have not heard anything from them. I want to have the rest of my money refunded they have not done anything since the last zbBB complaint. 

    Refund

     

    Business Response

    Date: 02/12/2024

    This case has been resolved to customer's complete satisfaction as of October 5, 2023. Thank you for allowing us to provide satisfaction.

Resort Cancellation Services, LLC is NOT a BBB Accredited Business.

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