Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Safety Council, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  3428-1 Beach Blvd Jacksonville, FL 32207-3880

• 

  American Safety Council, Inc.

  815 B Camarillo Springs Road Camarillo, CA 93012

• 

  New York Safety Council

  218 W Main St Malone, NY 12953-9500

• 

  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to enroll in defensive driving program. When I went to log into the program it kept asking me to pay again. I emailed them (see attachment) back in Dec 2024, where they provided me with a code so I did not have to pay again. That code never worked. I called several times in the past few months without resolution. Yesterday after emailing them again, they said I had to pay again. I asked for a full refund and they denied the request.

  

  Business Response

  Date: 05/22/2025

  Hello ******** ******, 

  Thank you again for reaching out and for your continued patience. We truly regret the inconvenience you've experienced while trying to access the defensive driving course.
  
  Upon review, we found that the access code you were originally provided in December 2024 was for our previous learning platform. Since then, weve transitioned to a new system, which is why that code no longer works and why login attempts were unsuccessful.
  
  We sincerely apologize for the confusion and the lack of timely resolution. To make things right, wed like to offer you a new voucher link that will allow you to register for the course free of charge on our updated platform. This will grant you full access without any additional payment.
  
  If youd prefer not to proceed with the new course voucher, we can alternatively issue you a full courtesy refund in recognition of the inconvenience this situation has caused.
  
  Please let us know which option youd like to proceed with, and well take care of it right away.
  
  Thank you again for giving us the opportunity to make this right.

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 05/22/2025

  I agree to the promotional code to register for the course. Will they email it to me at ********************** Thank you!

  Customer Answer

  Date: 05/24/2025

  I have not received a refund or received an email with promotional code to re-register for the course. Please advise. Thank you, Dr. ******

  Customer Answer

  Date: 06/03/2025

  I still have not received either a refund or an email from the business with a code that I can use to register for the course I paid for. Please advise. Thank you!

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23358428
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 6/30/2025 9:51:18 AM
  I have still not heard back from the business. I contacted them again myself as well. They did not provide a refund or a link to take the course I paid for. Please help! Thank you, *** ******

  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 07/01/2025

  Hello, ******** ****** and good morning!

  Thank you for reaching out and sharing your experience with us. We deeply apologize for the inconvenience and frustrations this situation has caused you.
  
  We understand how frustrating it can be when a technical issue prevents access to a service you've already paid for, especially after you were provided a code that didnt work as expected. That should not have happened, and we sincerely regret the lack of resolution despite your efforts to contact us over the past few months.
  
  To make things right, we will be providing you with a free voucher to access the NY Defensive Driving course through our new platform. The voucher will be sent to the email address you provided, and you will be able to use it to take the course without any additional charge.
  
  Again, we apologize for the inconvenience you've experienced. A voucher should have been provided initially, and we are committed to ensuring you have a smooth and positive experience moving forward. If you have any further concerns or issues, please dont hesitate to reach out.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an exam for the Florida learners permit. There is a "pause" button present on the screen while you're taking the exam (on every window). When you hit the pause button, even accidentally, it fails you immediately. Then it brings you to screen that says that the test needs to be taken uninterrupted or it results in failure. So why is there a pause button in the first place if it only fails you? Why doesn't it tell you that hitting that button would make you fail the course? You'd get a popup asking if you're sure with any other course. Why didn't it make sure that the button was hit intentionally? Now it forces you to buy the course again for another $25. This seems predatory and should be fixed ASAP. I will never use this service again, and will warn others to avoid this at all costs.

  

  Business Response

  Date: 05/19/2025

  Hello Emberlee *********, 

  Thank you for your feedback. Were very sorry to hear about your experience with the Florida Learners Permit exam and understand how frustrating this situation must have been.
  
  To clarify, the exam itself is hosted and administered through the State of Florida's official testing portal, not by our internal systems. Because of this, we do not have the ability to modify or remove any features, including the presence of the "Pause" button, or change how it functions. We agree that it can be misleading, especially since pressing iteven accidentallyresults in an automatic failure due to the states strict requirement that the exam be completed uninterrupted.
  
  We completely understand your concern about how this feature is presented and have shared this feedback with the appropriate contacts at the state level in hopes of seeing a more user-friendly experience in the future.
  
  In the meantime, while we cannot alter the states policies or platform, we dont want you to feel penalized. Were happy to offer you a free registration to retake the exam so that you do not need to pay again.
  
  If youd like to proceed with the free retake, please reply to this message and well get it set up right away.
  
  We appreciate you bringing this to our attention and hope we can make this right for you.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to take a course of defensive driving. I was almost done with it when a system error came up and it forced me to restart and pay for the course again. This is a set up so that you are not able to complete and you have to pay again.

  

  Business Response

  Date: 05/16/2025

  Hello, ********* *********!

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you experienced during your course and for the way the situation was handled.
  
  After reviewing your account, it appears that a system error may have occurred during your Security Questions (SQ) submission, which caused the course to lock out. While the course was re-issued by one of our agents, we recognize that your concerns were not fully addressed and the matter should have been escalated further to ensure a better resolution and experience for you.
  
  We understand how upsetting it must have been to feel like you had to start over and pay again, and we assure you that this was not intentional or reflective of how we aim to treat our students. Your feedback has been shared with our management team so we can improve how we handle similar situations moving forward.
  
  We're happy to confirm that your course has since been completed, and your certificate was mailed out yesterday, May 15, 2025. The tracking number is ************, and it's scheduled to arrive by Monday, May 19, 2025, between 9:30 AM and 1:30 PM.
  
  To help make this right, were issuing a full refund for the rush shipping upgrade as a gesture of goodwill. Youll receive a separate confirmation once the refund has been processed.
  
  We truly appreciate your patience and hope this resolution helps restore your confidence in our service. If theres anything else we can do, please dont hesitate to let us know.

• Initial Complaint

  Date:05/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the failure of [Company Name] to provide the required Drivers ** certificate of completion for my minor son. He successfully completed the course, yet despite reaching out to the company through their website, they have not addressed the issue or provided the proper documentation.While the *** accepted a screenshot of the completion as proof, our insurance provider requires the official certificate for a premium discount. Without it, we are unfairly being denied an insurance benefit due to the companys negligence.I am requesting immediate intervention to ensure [Company Name] fulfills its obligation and provides the certificate without further delay. Their failure to do so has caused unnecessary complications, and I expect swift action to resolve this matter

  

  Business Response

  Date: 05/13/2025

  Hello, ****** *******.

  
  Thank you for bringing this to our attention. Were sorry to hear about the difficulty youve experienced and appreciate the opportunity to address your concerns.

  
  After carefully reviewing our records, we were unable to locate any prior email or support ticket submitted regarding the missing certificate. We are only made aware of issues like this when a student or parent contacts us directly, and in this case, we had not been notified.
  
  That said, we want to make this right. Weve gone ahead and attached the completion certificate to your sons account, and a copy has been emailed to the address we have on file. For your convenience, weve also attached it here.
  
  We apologize for the inconvenience this caused and appreciate your patience. Please dont hesitate to reach out if theres anything else we can do to assist you.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for your help in resolving this matter!

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 5 hour course from them and after we completed it they let us know that he had to have a class D license for it to be valid. He cannot get a license until has the certificate number which he cannot get until he has a license. Spoke with a representative of the company and they were of no help.

  

  Business Response

  Date: 05/13/2025

  Hello *******, 

  Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify.
  
  In order to process the completion of the 5-hour Pre-Licensing Course, students are required to have a valid Class D permitnot a full license. This is a requirement set by the New York State DMV, as the course completion is electronically submitted to their system and is a necessary step before obtaining a driver's license.
  
  This requirement was clearly outlined multiple times throughout the registration and course process. We also provided photo examples and guidance on what documentation is needed both before and during the user information setup to help ensure a smooth experience.
  
  Were sorry to hear that your interaction with our support team wasnt helpful and wed be happy to review your case further if you believe something was missed. Please feel free to reach out with the students full name and email used to register so we can assist you directly.
  
  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to seek your assistance regarding an ongoing issue with my OSHA ************************************************ conjunction with Certus on February 14, ******* of today, May 2, 2025, I have yet to receive my OSHA 30 card. I have contacted Certus multiple times regarding this issue, and they have provided me with three different dates indicating when the card was supposedly mailed:- March 19, 2025 - March 24, 2025 - April 23, 2025 To my dismay, I still have not received it. During my most recent conversation with customer **********************, I was told that I would need to pay an additional $60 for the card, which I find unacceptable given that I have already completed the course and paid the required fees.This complaint has been sent to management on four occasions. The managers are not returning calls to find a solution to this problem.

  

  Business Response

  Date: 05/05/2025

  Hello Terrell *********, 

  Thank you for your message. I want to assure you that we have received your previous email requests and have provided updates, including the estimated delivery timeframe for your OSHA 30 card.
  
  Per our records, the card was mailed out on April 23, 2025, as confirmed directly by our fulfillment department. Standard **** shipping typically takes 7-10 business days (Monday through Friday, excluding weekends). Based on this, we expect delivery to occur by Tuesday or Wednesday of next week (May 7, 2025, marking the 10th business day).
  
  If you do not receive the card by then, we can check if it is being returned to us by ****, which usually happens after their 7-10 business day return window starting from May 8, 2025. If the card is returned, we will gladly resend it to you with expedited shipping at no cost and provide a tracking number for your convenience.
  
  If the shipment is not returned and is considered lost or misplaced, we can request a replacement card. Please note that **** allows only one replacement per course, and there is typically a $60.00 processing fee through the *******************. However, due to the inconvenience youve experienced and your multiple contacts and escalations, we are prepared to make an exception and waive this fee as a courtesy to resolve this matter for you.
  
  Please continue to monitor your mail through next week, and if the card is still not received by May 7, 2025, feel free to reach out, and we will assist you with the next steps.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23280679
  
  I am rejecting this response because:

  As of today  5/7/25 I still have not received the **** 30 card. I spoke to my local post office before  responding  and no mail is let at the post office. Per my earlier  email the follows a pattern  of false/misleading statements form this company.

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/12/2025

  Hello *******, 

  Thank you for your follow-up response. I understand your frustration, and I want to assure you that we are committed to resolving this matter.
  
  As you have not received the original card, we are submitting a replacement card request today on your behalf. Please note that the processing time for a replacement OSHA card is approximately 2 weeks. Once processed, the card will be shipped with expedited service and a tracking number, which typically takes an additional 2 business days for delivery.
  
  We will send you the tracking information as soon as it is available.
  
  We appreciate your patience as we work to get your card to you as quickly as possible. Please let us know if you have any further questions in the meantime.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23280679
  
  I am rejecting this response because:

  According to the ******************* website OSHA trainers are required to provide students  thier OSHA **************** 90 days of course  completeion.

  I completed  my course  on 2/14/25 the 90th day for that day would be 5/15/25.

  According  to your last message i would not be receiving my OSHA 30 card until 5/27/25.

  These unnecessary delays are jeopardize  current  and future employment  opportunities.

  Attached is the department  of labor URL for your reference ******************************************

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/13/2025

  Hello Terrell *********,

  **** you for your follow-up. We understand how important the **** 30 card is for your employment opportunities and were committed to helping you get it as soon as possible.
  
  While the ******************* states that **** trainers are expected to provide cards within 90 days of course completion, this timeframe is an estimated window, not a guaranteed delivery deadline. The 90-day period refers to the expected time for initial deliveryhowever, this can vary depending on **** and the time required to process replacement cards when issues arise.
  
  According to our records, your original **** 30 card was processed and sent out well within that timeframe. Unfortunately, once cards leave our office, delivery is in the hands of the ****, and we have no control over their handling or any delays that may occur after pickup. As this card was the only one issued, we now need to request a replacement.
  
  Replacement cards require reprocessing through ****s system, which typically takes up to 2 weeks. Once processed, well ship the card via 2-day expedited delivery and provide tracking details. We want to note that requesting a replacement invalidates the original card, which is why most students wait a little longer to see if it is returned before requesting a new one.
  
  Weve already included your replacement in our next Friday report submission to ****, and we are waiving any applicable replacement fees as a courtesy. At this point, the process is moving as quickly as allowed under ****s guidelines.
  
  We appreciate your patience and want to reassure you that we are doing everything in our power to get your card to you as soon as possible. Please dont hesitate to reach out if you have any further questions.

  Thanks !

   

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23280679
  
  I am rejecting this response because:

  According to the last email it will be additional two weeks before  I can expect the osha 30 card so I would like to keep this file open until then. 

  Also the 90 day timeline is a requirement for the department  of labor. I have confirmed  this with the department of labor. 

  attached are screenshots fro tje department  of labor  website stating such.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I made a purchase on 3.11.25 for the insurance reduction course. I have attempted to use the platform deigned for the course (Fusion) and it is not allowing me to move forward pass the screens that I have attached evidence for. I reached out to customer ********************** and was given troubleshooting tips that did not work. I have continuous email thread expressing the difficulties and requesting help, but to no success. Finally, I decided to request a refund, in which customer ********************** has not responded to my inquiry. I no longer want to try troubleshooting and would like my funds to explore another company that offer parallel services.

  

  Business Response

  Date: 04/29/2025

  Good morning, Jelilat *****-*****!

  Thank you for reaching out, and I sincerely apologize for the ongoing inconvenience you've experienced while trying to access your course on the Fusion platform.

  Weve reviewed your case, including your prior communications and the technical difficulties youve encountered. I understand how frustrating this situation must have been, especially after multiple troubleshooting attempts and a delayed response regarding your refund request.

  Please be assured that your refund has now been submitted and is currently being processed. You will receive a confirmation email shortly, and the funds should be returned to your original payment method within 57 business days, depending on your financial institution.
  We appreciate your patience and the time you've spent trying to resolve this. While we're sorry to see you go, we respect your decision and hope you find a solution that best fits your needs.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.

  Customer Answer

  Date: 05/10/2025

  Thank you very much BBB.  The matter has been resolved and I am grateful to you for all that you do.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They state they can do the NY Boater course. There is an added section in there course that is not in ** and surprisingly you cant get the questions correct. I requested a refund calling them fraudulent and the lady on the chat agreed with a $5 service fee, i said no to the service fee and have not gotten anything. I contacted a reputable boater license company from NY State park website and passed the course that same day so nothing wrong with my answers, just there bogus extra section and false info

  

  Business Response

  Date: 04/29/2025

  Hello, Christopher *******!

  Thank you for reaching out, and I sincerely apologize for the ongoing inconvenience you've experienced while trying to access your course on the Fusion platform.
  
  Weve reviewed your case, including your prior communications and the technical difficulties youve encountered. I understand how frustrating this situation must have been, especially after multiple troubleshooting attempts and a delayed response regarding your refund request.
  
  Please be assured that your refund has now been submitted and is currently being processed. You will receive a confirmation email shortly, and the funds should be returned to your original payment method within 57 business days, depending on your financial institution.
  
  We appreciate your patience and the time you've spent trying to resolve this. While we're sorry to see you go, we respect your decision and hope you find a solution that best fits your needs.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.

  Warm regards,

  The Certus Team.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to resolve a problem that I have with *********************** I purchased 159 dollars for a training online on February 18 2025 . I started the course and after I have completed 3 models the fourth I failed. My account was blocked at my second attempt even if per contract I had 3 attempts. My request is to either they unblock my account so I can finish my training or give me the refund.

  

  Business Response

  Date: 04/01/2025

  Good morning, ********* *********!
  

  Thank you for reaching out to us. I understand your concern regarding your access to the course, and I sincerely apologize for any frustration this has caused.
  After reviewing your account and verifying the quiz submissions, I can confirm that all three attempts for the exam have been used. Here's a summary of your attempts:

  First attempt: 50% (all questions answered)
  Second attempt: 40% (all questions answered)
  Third and final attempt: 60% (all questions answered)

  Since all three attempts were made and completed, the course was automatically locked as per the policy. We have thoroughly checked for any errors or duplicate submissions, and everything appears to be in order, so this exam failure has been validated.

  At this point, the course can no longer be accessed with the previous registration. However, to assist you, I can offer to re-issue the course to you as a courtesy, so you do not need to repurchase it. Please note that, as per our policy, you will need to start the course from the beginning.

  If you'd like to proceed with the re-issue, please let us know, and we will be happy to assist you further.

  We appreciate your understanding and cooperation in this matter!

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let me know how I can access the training again. 
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $29 on 2 different occasions to the American Safety Council for the Joshuas law 30 hour requirement (state of **) online. Both times she is unable to access or login to the course after its already been paid for. She needs to complete this to get her drivers license. I want my money back. ***************** said the American Safety Council is having issues with their on-line platform. They need to start refunding peoples money!

  

  Business Response

  Date: 03/31/2025

  Dear ********* *******,

  
  Thank you for reaching out. We understand your frustration and are happy to assist in resolving this issue.
  After reviewing our records, we found one account under your daughters name in our new platform. Additionally, we located a second account in our old platform, which does not show as completed. Please note that logging into the older account will deny access since that platform has been shut down. However, logging into the new account using the registered email address, [email], will allow access to the current platform.

  It appears that a voucher for a free course should have been issued due to our platform migration. To resolve this, we can issue a refund for the amount charged through the new account and, as a courtesy, still provide access to the original account so your daughter can complete the course.

  Please confirm the best email address to use for access, and we will ensure this is taken care of promptly.

  We appreciate your patience and look forward to assisting you further.

  Thanks! 

   

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23134277
  
  I am rejecting this response because:

  Despite numerous attempts my daughter is not able to access the course. I paid twice.

  The FUSION portal will not allow her to proceed it says "Contact Administrator for Access."

  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/08/2025

  Good morning, ********* *******!

  While we understand your frustration, it seems that you are trying to log into your old account, which is no longer active. The new log in would be under the email address **************************. In addition, in my previous response, I did offer a refund for this account, since you should have been vouchered a new course, since the old course was not yet finished. I was awaiting your response to confirm if you wanted to continue the course or would have just liked the refund. 

  The new website to log in would be ************************************* and you would use the registered email address provided above and the password you chose when you purchased the course. 

  If you are still having trouble, you can reach us at ************************** for further assistance!