Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 10 locations, listed below.

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• 

  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  3428-1 Beach Blvd Jacksonville, FL 32207-3880

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

• 

  American Safety Council, Inc.

  815 B Camarillo Springs Road Camarillo, CA 93012

• 

  New York Safety Council

  218 West Main Street Malone, NY 12953

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with *** Florida /American Safety Council to do the online stuff to get daughters learners permit. Paid for the drug alcohol portion took the test and passed . Went forward paid for the *** portion went to take exam and it keeps telling us user not found. Have tried to contact them by email , by online chat and calling and get no response. This is prob a scam and i have been had but looking for any help to resolve this issue

  

  Business Response

  Date: 12/13/2022

  Hello *****************,
  
  We apologize for the delay in response, at this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and we thank you for your patience and understanding.
  
  In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we could not provide that to you at that time. I would like to give you my full attention and resolve the concerns you are having if you would like. Please contact our escalations team directly at ************************** and we would be happy to look into your issue!
  
  I believe I found the accounts for your daughter, but as the email address from this complaint is not associated with any of our records, we aren't 100% sure.
  
  Please reach out to us as soon as possible so we can assist you with this issue and get that resolved, thank you!

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I completed the NYS Safe Driver course for an insurance purposes and have not received our certificates. I have tried to email and chat with a representative from the company but to no avail. We were charged for and paid the cost of the course over a month ago, and am unable to login as the time has elapsed.

  

  Business Response

  Date: 02/09/2023

  Hello ****** ********

  We apologize for the inconvenience and the delay in response on this platform. 

  It does appear that your issue was resolved on Order IDs ******** and ********* shortly after this was filed. We emailed your certificate copies to the emails on file and sent your official certificates vis USPS.

  That said, please of course let us know if you have any further concerns so we may assist as soon as possible!

   

  
  

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my certificate of completion which I need to submit to the courthouse.
  
  Order number: ********
  Username: *************

  

  Business Response

  Date: 02/09/2023

  Hello ****** ********

  We apologize for the inconvenience and the delay in response to this complaint. 

  Based on the account associated, your certificate was downloadable within your account. It appears you may have had an issue downloading the document, and we emailed you with a copy as courtesy on 12/1/2022. 

  Please let us know if you are still in need of assistance with this and we would be more than happy to assist!

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi
  
  I paid for the service on 11/8. Order ID # ********* My son completed the course days later. We have been awaiting a Joshua's Law certificate that should have been emailed weeks ago. I have called 3 times only to be on hold for over an hour each time. I have also tried sending a message on your website 3 times. My sons test is this week 12/1/22 and he needs the certificate to take his road test. This this a scam service? Sons name is Kameron B***. Please call or email me..**********************************
  Thanks!
  

  

  Business Response

  Date: 12/22/2022

  Consumer Response /* (2000, 5, 2022/12/05) */
  On Sat, Dec 3, 2022 at 5:15 PM wrote:
  Hi Jyst want to report I received the certificate..case # case number is************************************** Tye company sent it on 12/1z thanks for your help.
  
  Sent from ********************************

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered (Order #********; charged to New York ***** ) the 6 hr. Defensive Driver course on line on on November 6th. I've had trouble with the web-based course since November 11th- I was able to complete 2 modules, but now I cannot access. I need to complete this course by 11.30.22. I experienced multiple glitches, getting kicked out, unable to access account, etc.; the live chat not working; no response to emails sent via the website and my personal email ) Nov. 12th, 20th and 21st; and calling the toll free #s and being held on hold (1.5 hrs. today before I decided to file this complaint). This is message I get when I try to log into my account: "IMPORTANT: You have exceeded the maximum number of voice biometric checkpoint failures and have been locked out of this course. Please contact Customer Care for further evaluation."
  I am very disappointed- I have invested more than 6 hrs. at this point trying to access a service I paid for with no response from the company.
  
  I would like my money refunded to the charge card to which I made the purchase.
  
  I am happy to provide copies of receipt emails, and phone records as necessary.
  
  Thank you.

  

  Business Response

  Date: 11/28/2022

  Hello ******* *******
  
  
  
  We apologize for the delay in response, at this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and we thank you for your patience and understanding.
  
  
  
  In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we could not provide that to you at that time. I would be happy to resolve this lock on your account now, as I was able to verify your samples and account based off the information provided here in the BBB.
  
  
  
  For future requests and concerns, please feel free to reach out to our escalations team directly to be assisted quicker then trying to get in contact through our customer support channels. Again, we are so sorry for the inconvenience this has caused. Please let us know if there is anything else I can help you with!

  Customer Answer

  Date: 12/03/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I did receive another email 11.28.22 as below. I have since been able to complete the course with no glitches, but would still like my money back. I have invested nearly 12 hrs. for a 6 hr. course- absolutely absurd. I will never use American Safety Council again.
  
  
  
  "Hello ******* *******
  
  
  
  My name is Heather from the escalations team here at American Safety Council. I am following up on your BBB review complaint left on 11/21/2022 regarding your NY defensive driving course. I am so sorry for any inconveniences and frustrations this has caused. I noticed that after reviewing my response, I did not include the actual email for the escalations team. Please use this email as a direct for of communication if any other issues or concerns arise.
  
  
  
  Thanks!
  
  
  
  Kind Regards,
  
  Heather A.
  
  Escalations Team Member
  
  **************************
  
  1-800-393-1063"

  

  Business Response

  Date: 02/09/2023

  Hello ******* ******,

  We apologize for the inconvenience and we would be more than happy to assist. We apologize for the delay in response, at this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and we thank you for your patience and understanding.

  Unfortunately this
  system has check points in the course that are regulatory requirements from the
  states DMV, but we are sorry to hear that they were frustrating for you. The
  Biometric system is looking for similarities in your audio sample from your original
  training sample, so if there is variance (like excessive background noise),
  that can trigger a review from the system. We are taking steps to ensure this
  voice biometrics system is functioning as best as possible which do include
  routine maintenance of this system.

  Based on that account, we resolved this issue directly by email and you were able to complete the course. 

  However, if you are still experiencing any issues, please let us know and we would be happy to resolve as soon as possible.

  
  

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This in regards to a 4 hour class I was court ordered to take. The first time I was locked out due to a glitch but it was saying I failed 3 times, THATS NOT TRUE!. I then tried calling them, emailing them and attempted a live chat with NO ONE to ever assist me. It's as if customer care does not exist! I then attempted to take the course with another company because I had no choice before my license was suspended only to realize once I paid it was the SAME COMPANY. I had no choice but to attempt again. Mind you I have called and stayed on the phone for hours several times with no one picking up. I pass the test and pay an additional $10.00 to be able to print it right away. I take it to the courthouse and they tell me the wrong citation number is on there. She tells me this happens all the time. I again have been calling SEVERAL times with no response. I write a review on BBB and what do you know, someone responds and states it they can not give me a refund for the first time because I failed but I didn't. I need the citation to match for the courthouse!. I now just got a letter of suspension which means they never forwarded a copy to them as well. As I sit here and write this complaint I have been on hold for 30 minutes but this is nothing new. This is absolutely ridiculous and they should not be in business. There are multiple complaints with he same issue. Something needs to be done. I have called and left two messages with the BBB as well
  

  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/11/28) */
  This issue has been resolved on 11/25/2022 through a different BBB complaint ticket and through several emails back and forth. As requested, your citation has been updated nd a copy of the certificate has been emailed, as well as available in your account by logging in. We are waiting to hear back from you regarding the card number used to purchase the course, as the one you sent does not match what we have on file.
  
  I have sent a follow up just encase you did not receive the email that was sent yesterday.

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid my money and set up an account for my son to take the online driving course. When he attempted to sign in he was prompted to go through the process to change his password due to "updates on the site". We have been unable to complete this process. No one will answer the phone, respond in the chat, answer email, or respond to ******** in box messages so we can't access his account. Many messages on their ******** page of complaints and accusations of this organization being a scam.
  

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/11/23) */
  Hello ************,
  
  We apologize for the delay in response, at this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and we thank you for your patience and understanding.
  
  In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we could not provide that to you at that time. I would like to give you my full attention and resolve the concerns you are having if you would like. Please contact our escalations team directly at [email protected] and we would be happy to look into your issue!
  
  It does appear that you were able to get into contact with us via Facebook and we assisted you with logging into the Ohio Driver's Ed Course.
  
  Please feel free to reach out to us by the email address above if needed.
  
  Thank you!

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REGISTERED MY SON FOR THE CALIFORNIA DRIVERS ED ONLINE COURSE WHICH HE COMPLETED PRIOR TO THE EXPIRATION OF THE PURCHASE. IT HAS BEEN OVER A WEEK SINCE COMPLETION AND HIS CERTIFICATE STILL HAS NOT BEEN MAILED TO HIM. I EVEN PAID FOR THE RUSH SHIPPING WHICH NEVER HAPPENED. NOW WHEN HE LOGS IN IT IS MAKING HIM TAKE THE COURSE OVER AGAIN AND HIS PERMIT TEST IS TOMORROW...WITHOUT THE CERTIFICATE HE CANNOT TAKE THE TEST. I AM REQUESTING THEM TO SEND HIS CERTIFICTAE ASAP AS NOW WE HAVE TO MAKE ANOTHER DMV APPOINTMENT AND I HAVE TO REQUEST AN ADDITIONAL DAY OFF WORK THAT ONCE APPROVED I CANNOT GET BACK IF I DONT TAKE IT. I HAVE REACHED OUT TO THEIR ONLINE CHAT AND NEVER GET ANYONE TO RESPOND, I SENT AN EMAIL AND GET NO RESPONSE, AND I HAVE WAITED ON THE PHONE FOR OVER AN HOUR WITH NO ONE PICKING UP THE LINE
  

  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/11/22) */
  Emailed the customer's mother directly at*********************** to get issue resolved. Unable to locate the students account with the provided information in BBB Complaint.
  
  Email transcript- sent on 11/22/2022 at 11:54AM
  
  Hello ************,
  
  My name is ******* from the escalations team here at American Safety Council. I am following up on your BBB review complaint left on 11/15/2022 regarding your son's CA drivers ed course. I am so sorry for any inconveniences and frustrations this has caused. I would be more than happy to assist you.
  
  
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner. At this time, we have been experiencing longer than normal wait times with an increased contact volume. I assure you we are working hard to assist each and every customer who contacts us in a timely manner.
  
  
  Unfortunately, I was unbale to locate your son's account. Can you please provide his username, order ID number, registered email address and date of birth so I may further assist with this issue!
  
  Thanks!

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locked out because of voice recognition?
  Cannot reach anyone email. Phone or text.
  Scam
  

  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/11/22) */
  The customer made contact with our support team on 11/17/2022 12:29:10 PM and we were able to resolve their concerns. The customer also completed the course successfully on 11/18/2022. A completion certificate was mailed out on 11/21/2022.

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the defensive course on 11/12/2022. During I am doing the quiz, the website log me out for a couple of times after I login back and there said I have exceeded the maximum number of attempts for the quiz. After I see that message I try to contact the representative via live chat, contact us email but never got connected or reply. This is unacceptable when the website was crashing. I did using New York safety council for a couple of times before also I am happy with it. But this time I was so disappointed no customer service at all. Please refund me. I am tried to wait on the live chat but never get connect. Thank you very much and hope you understand it.
  

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/11/23) */
  Hello *********,
  
  We're sorry to hear about your experience with completing your quizzes. We did go ahead and unlock your account as courtesy for your technical issue which was explained via email prior. The quiz attempts were submitted successfully, so there may have been an issue with your connection as well unfortunately.
  
  As you completed about half of the course and several quizzes, we are approving of a partial refund. Please allow 3-5 business days for that to reflect on your bank statement.
  
  Thank you!