Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 10 locations, listed below.

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• 

  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  3428-1 Beach Blvd Jacksonville, FL 32207-3880

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

• 

  Traffic School To Go

  1955 Cleveland Avenue - Suite 201 Santa Rosa, CA 95401

• 

  American Safety Council, Inc.

  815 B Camarillo Springs Road Camarillo, CA 93012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for online traffic school for my 17 year olds son. I paid a company named California Online Traffic School. The website name was*************. I paid $19.95 On October 2, 2022. Our order number was ********. My son experienced what the called a "security lockout". I attempted to call them multiple times by phone and after hours spent on hold nobody ever answered. I attempted to email the company through the "need help" on their website. Also never receiving a response. I finally had to go to another website to have my son complete his traffic school because there was a time constraint.
  
  On October 12 I purchase a teen driving class for my 15 year old daughter from a school named California Drivers Ed online. The amount I paid was $24.95 for a "30-Hour Driver Education". I unknowingly purchased from the same company. I say unknowingly because they had different names and were for different types of classes. The order number for her was*********. Once she tried to log in it gave her the same "security lockout". At that point I realized this was owned by the same company. I tried multiple times to call without a response and sent multiple emails. I researched the company and found out they had a parent company American Safety Council Inc. I emailed that company and actually received a response. I explained everything above to them and that was it. Nothing! No response again. Its been over a week. I have wasted $45 on this company and have nothing to show for it. It seems as this company is a scam. Its meant to take your money for nothing. I would warn anyone searching for online driving courses to BEWARE!
  

  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Hello **************,
  
  I do apologize for the experience you had with our company. We do provide many different courses for all 50 states, so the chances that you did register with our course for two different courses is likely. I have been responding back to you via email and provided a refund on your son's account, as requested. I have also been actively assisting you with the login issue on your daughters account. A password reset link has been sent as well as what the registered username is. I have not heard back from you since I sent my last reply on Tuesday 10/25/2022 at 9:54 am.
  
  It seems that your browser may have saved your son's login information so when you attempted to log into your daughters account, it may have auto logged you into his account. This is common issue since all browsers keep cookies and passwords. I checked your daughters account and did not see any lock pertaining to a security question, however there was a block on her account requesting her student information in order to start the course. I have also provided this information via email with a screenshot of the issue and how to resolve it.
  
  Please feel free to respond to my emails for any additional assistance as I am more than willing to assist!
  
  Thanks!

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My younger sister is ready to get her drivers license. I have spent over 2 hours just on hold each time I call. The paperwork that kept getting sent was incorrect. I have not been able to get assistance easily. Our mother recently passed, who was the one that set up my sisters account. Now, we have to wait even longer because the new paperwork has to be mailed. I feel I have not had proper assistance and the delays keep going. This is such a frustrating process.
  

  

  Business Response

  Date: 12/06/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Emailed customer directly at **********************
  to provide direct assistance from our escalations team.
  
  Email transcript 10/26/2022 @11:45AM
  
  Hello ******* ******,
  
  My name is Heather from the escalations team here at American Safety Council. I am following up on your BBB review complaint left on 10/20/2022 regarding your sister's course. I am so sorry for any inconveniences and frustrations this has caused. I would be more than happy to assist you.
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner.
  
  I understand there may be some confusion due to the lack of response conducted when trying to contact us! At this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and thank you for your patience and understanding.
  
  In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we fell short.
  
  I would like to give you my full attention and resolve the concerns you are having if you would like. Please provide your younger sisters full name, date of birth, username and/or order id number so we can locate her account!
  
  Thank you so much for your patience and understanding while we get this resolved.
  
  
  Consumer Response /* (3000, 7, 2022/10/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I feel that I did not receive full attention. Just an email and no response back again. This could have been figured out by a phone call. I received an apology for the delay, still another delay and day. And another rescheduled appointment that aren't easy to get.
  
  
  Business Response /* (4000, 9, 2022/10/30) */
  Hello *******,
  
  I apologize about the delay, Emails are typically not answered within the same day due to our high volume. I was out of the office the 27th-29th so I was not on to respond to your response via email. We are a very large call center. I'm so sorry for this inconvenience. I have since responded to your request. I will also be messaging you directly from my personal work email to get notified immediately once you have responded.

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business provide 6 hours defensive class online, for first couple of hours it was ok, after that it logged me out for verification, I tried to call, chat, send emails, nothing from them, I just want to warn people about them, and I want my money back!
  

  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Hello****************
  
  We apologize for the delay in response, at this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and we thank you for your patience and understanding.
  
  In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we could not provide that to you at that time.
  
  After reviewing your account further, it does appear you were assisted via Facebook messenger and was able to successfully complete your course. Your completion certificate was mailed out on 10/24/2022 and should arrive within 7-10 business days! Please feel free to contact us directly at [email protected] for assistance!
  
  
  Consumer Response /* (2000, 7, 2022/10/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Because they responed to me thru Facebook after I filled out the complaint!! but it took a week to reply to Facebook text

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's system locked me out due to an issue with their security question system. I called into the "priority" support that I paid extra for and it took hours to reach someone. The person on the phone said they couldn't do anything but reset the account so I'd have to start over again. She then hung up on me and never reset the account so I am still locked out. I am pursuing a claim with my credit card company as well. COMPLETE SCAM.
  
  Order ID: ********
  Product:
  New York 5-Hour Prelicensing Course
  Premier Pass
  

  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Hello **************,
  
  Thank you so much for reaching out and expressing your concerns. We are very sorry for the experience you encountered when contacting our support team. While we understand the frustrations of longer wait times and issues not being resolved in a first resolution manor, we do stand by our intentions of our representatives and can assure that the call being dropped was not intentional. I was able to review your account and I see here you were provided a promotional code to retake the course for free since you registered as a premier pass customer.
  
  For the specific program you took, at the beginning of the course a set of "personal validation questions" are asked in order to create an answer key for the student. The student's responses are saved in a database, and the questions are later asked at random as the course progresses. The intention of this practice is that the proper student participating in the course will know their own answers (as they created their own self-assessment answer key), and should be able to correctly validate. It is possible that if a student did not carefully read the initial questions or carefully select their answer, the original responses saved may not be in line with the student's actual self-assessment causing them to get future questions "wrong", though this depends on the student's engagement and it is not a bug with the course. It is true that students whom are unable to successfully validate after several attempts will be excluded from the course and need to re-register.
  
  One of our objectives, as an approved course provider, is to remain compliant with State regulations for course providers. In part, one of the requirements is validating student participation, and upon failure, students must be excluded.
  
  At this time, I was able to confirm that your new course has been completed and reported to the DMV. Please feel free to reach out at anytime to our escalations team at [email protected] with any questions or concerns regarding your course or certificate.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained my OSHA 30 Hr. online training through this organization. OSHA 30 is an extended safety construction course required by all construction companies, specifically requested to have for supervisors, team leads, superintendents and project managers. Upon completion of the course a certificate card is issued. I obtained my card and lost it a few weeks ago. They ONLY way to get this card back is through the issuer, not the actual Government organization.
  
  The company upgraded their platform and login information has changed, so I am unable to log in and obtain a copy of this employment crucial card that they provided. I have called multiple times and held for hours without an answer. One time someone did pick up and hung up in the middle of the conversation. I have sent multiple contact forms expressing my direct and immediate need for my replacement card without any avail. I even tried their sales number, but no one answers as well. I have tried for days to get a response from them and nothing... This is no way for a "SAFETY" business to handle their work, their OSHA accredited training should be promptly rejected to a business that disregards the very foundation of what they preach and sell.
  
  However, should you want to pay for any any online safety course the website works flawlessly and even sends you multiple abandoned cart emails should you not go ahead with the purchase. All I want is my previously obtained OSHA 30 card to present to my employer and avoid having to pay a full fee for taking this 30 hour class and tests again.
  
  Filing a complaint with OSHA will be my next step if nothing is resolved.
  

  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/10/30) */
  Emailed the customer directly to obtain more information to locate an account as we are not the only OSHA approved online provider. I attempted to locate the customers account using their email address, however I was unable to locate one. The students name brings up multiple different OSHA courses in our system.
  
  Emailed them directly at [email protected] on 10/30/2022 at 12:44PM
  
  Hello**************,
  
  My name is Heather from the escalations team here at American Safety Council. I am following up on your BBB review complaint left on 10/19/2022 regarding your OSHA course. I am so sorry for any inconveniences and frustrations this has caused. I would be more than happy to assist you.
  
  
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner. At this time, we have been experiencing longer than normal wait times with an increased contact volume. I assure you we are working hard to assist each and every customer who contacts us in a timely manner.
  
  
  
  Unfortunately, based off the information provided in your BBB I was unable to locate your account. Can you please provide me with your registered email address on file, your full name on file, and date of purchase or completion. Also, If you have a copy of the certificate which is downloadable when you complete the course, that would be very helpful to see what company you used to take this online course as we are not the only online provider.
  
  
  Thanks!
  
  
  Consumer Response /* (3000, 7, 2022/11/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Heather - stop lying through your teeth. I was already contacted by your company, at which point they apologized for the "CONFUSION" and FINALLY provided me with a copy of my OSHA 30 certificate.
  
  So please DO NOT SAY I did NOT provide you with correct information. Instead do your JOB and look for records, which apparently someone else did for you.
  
  Prior to this record being released I had to pay for a new OSHA course. You guys also had the audacity to tell me to take the course with you again and pay for it. Your company is NOT registered as an authorized OSHA instruction provider in the osha.gov website.
  
  Attached is my certificate sent by YOUR company, as well as the email that circulated once you guys found my certificate. So who is at fault here for not digging records up on a timely manner???
  
  **

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an online driver's safety course for the State of Missouri. I never received my certificate. I then ordered an expedited certificate for another $4.95 and never received this either (This was on top of the $20 or $25 original course fee). This was on September the 11th of this year. I signed up for the course back in May or early June. I would like to receive this cert so that I can submit to the court and the Missouri DMV. I have tried the chat online and no one ever gets on there to help. I have also tried calling two different numbers. Nobody answers. I believe I may have been scammed. This is unacceptable.
  

  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/30) */
  Emailed customer directly at **************************** to resolve directly.
  
  Email transcript sent on 10/30/2022 at 11:49 AM
  
  Hello ****************,
  
  My name is Heather from the escalations team here at American Safety Council. I am following up on your BBB review complaint left on 10/15/2022 regarding your Missouri Online Driver Improvement course. I am so sorry for any inconveniences and frustrations this has caused. I would be more than happy to assist you.
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner. At this time, we have been experiencing longer than normal wait times with an increased contact volume. I assure you we are working hard to assist each and every customer who contacts us in a timely manner.
  
  After reviewing your account, I do see that that the initial certificate was mailed out on 5/26/2022 to the address listed as "*****************************************". I see we did contact you back on 10/8/2022 via email and requested your full mailing address so we can have another one sent out. The rush processing option that you purchased was sent out on 9/12/2022 which was a Monday since you purchased the rush on a Sunday. Unfortunately, both of these options were sent out with USPS standard mail so we cannot control the status or delivery once it leaves our building and is in the hands of USPS.
  
  I can however send another copy via email as a courtesy as you wait for the 3rd request, which i will send with ground shipping and will come with a tracking number. I would like to verify that we have the correct address on the file first.
  
  
  
  The address we have is " *****************************************" .
  
  
  
  I have attached the certificate here as well, for immediate download until the 3rd cert is mailed.
  
  
  Consumer Response /* (2000, 7, 2022/10/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes this is my address, and as long as I receive the certificate we can consider this matter as closed. Thank you for the response, and I look forward to receiving my documents.
  
  Respectfully,
  
  *******

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a 10% discount on our car insurance, both me and my husband, took their defensive driving course online. We usually go to an in person class but since Covid everything is online. We completed our courses successfully but never received our certificates to submit to our insurance for the discount.
  

  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/10/30) */
  Emailed the customer directly at ****************
  to resolve.
  
  Email transcript sent on 10/30/2022 at 10/30 at 1:51PM
  
  Hello**************,
  
  My name is Heather from the escalations team here at American Safety Council. I am following up on your BBB review complaint left on 10/18/2022 regarding your new York defensive driving course for insurance reduction. I am so sorry for any inconveniences and frustrations this has caused. I would be more than happy to assist you.
  
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner. At this time, we have been experiencing longer than normal wait times with an increased contact volume. I assure you we are working hard to assist each and every customer who contacts us in a timely manner.
  
  After reviewing your account, It appears that the course did not finalize properly. Unfortunately, we are not notified when this happens and so we resolve it when the customer calls in to ask where their certificate is. This issue is not common by all means but does happen occasionally.
  
  I have resolved the issue at this time. I extended the course and completed it for the date of survey completion "9/16/2022". I have also attached an unofficial completion certificate to this email as a courtesy since the official certificates do have to be mailed, as they are printed on watermarked paper. I will also request the certificate to go out with ground shipping expedite for free due to the inconvenience this has caused. This will arrive in 3-5 business days instead of the standard shipping of 7-10 and will include a tracking number.
  
  
  If you could please provide the full mailing address to confirm what we have on file is the correct one to send the official certificate to. Once confirmed, I will request it to be sent out expedite and email you a tracking number.
  
  
  As for your insurance reduction, upon showing them this completion certificate (dated before the date you needed to turn it in by) they should back date it and provide you the insurance discount.
  
  Please let me know if you have any additional questions!
  
  Thanks!

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have constantly been locked out of my account due to a voice activation code needed to get into my course in order to finish it. I only have a certain amount of days left to complete my 5-Hour Course yet it goes on for weeks/days/hours a day waiting for answers. I never can get ahold of a person and no one will email me back I regards to my issues. There is no possible way to get in touch with this business based in Florida. I asked for an extension when I finally spoke to a human and it got denied. They said they would unblock my account after giving them the correct information they had asked for and to no avail, it wasn't unlocked. I'm beyond frustrated and when I do talk to a person and ask for an extension they will only grant me a promo code to pay for a new subscription and start over. I'm over half way through and can not complete this course. The days are ticking and it is completely ridiculous.... This situation, etc.
  
  Thank you,
  
  ********************

  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 8, 2022/11/02) */
  Hello *****************,
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner.
  
  I understand there may be some confusion due to the lack of response conducted when trying to contact us! At this time we are experiencing unusually high contact volume so our response time has been affected. We are taking actions to respond as quickly as possible, and thank you for your patience and understanding.
  
  In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we fell short.
  
  At this time I do see that you were provided a promotional code to re-register for the course since you were locked out for security questions. I also see that you re-registered and purchased the defensive driving course by mistake. I wanted to make sure you were aware that a refund was placed on 11/1/2022 so you will be getting back a total of $27.90.
  
  As for the promotional account, I do see you were able to register for that course on 10/30/2022. I see you were able to log in on 10/30/2022 but did not start the course. Were you still having issues within this new account? I do not show the account being locked at. Please feel free to contact us directly at [email protected] for additional assistance if needed.
  
  Thanks!

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for driving defense course ($24.90), that requires completion in one month's time. I was locked out after they said I didn't "pass" the voice test. Have been trying for past 5 days to get in touch with company to unlock, so I can continue course. Unable to reach company. Have tried by phone---put on hold for greater than an hour. Have tried by writing note---no response. Have tried by computer chat--- waited greater than 40 minutes when told wait time was 22 minutes. I give up! My month completion requirement is running out. They do not correspond by any means! I would like a refund!!
  

  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Hello **************,
  
  First, I would like to sincerely apologize for the delay in response. I understand this can be very frustrating when you cannot contact a representative via live chat, phone or email in a timely manner. In any case, one of our biggest priorities is customer satisfaction, and I'm so sorry we fell short. I was able to locate your account and I see here you were provided a refund minus the admin fee of $5 due to the course starting per our refund policy. This refund was processed on 10/19/2022. At this time, was there anything else we can assist you with?

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My granddaughter paid to take a driver's test so she could obtain her learner's permit on 10/11/2022 for $28.95. This company is listed on the Florida DMV website. She paid for the test, created an account and when she started to take exam, an alert came up to contact customer service. We called and waited for over 4 hours, we attempted to do a chat with an agent, no luck, I sent an email no luck. Apparently, this company collects funds with no services rendered. I would like for my granddaughter to be refunded for her payment.
  

  

  Business Response

  Date: 11/16/2022

  Consumer Response /* (2000, 8, 2022/11/04) */
  --------- Forwarded message ---------
  From: **************************
  Date: Thu, Nov 3, 2022 at 8:11 AM
  Subject: Case *********
  To: *******************
  
  
  Hi ******
  
  The company finally got back to my granddaughter and refunded her.
  
  Thank you for all your help,
  
  ***********