Reviews

This profile includes reviews for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Safety Council, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  New York Safety Council

  218 W Main St Malone, NY 12953-9500

• 

  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

• 

  New York Safety Council

  218 West Main Street Malone, NY 12953

• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

Review Details

• Review fromCandice B

  Date: 08/30/2024

  1 star

  Candice B

  Date: 08/30/2024

  I can not access the course. I am not satisfied with the false advertising that I will be given access to the course 24/7. I am stuck at this message. "You are in the middle of training your Security Phrase. Submit your Security Phrase again in the box below to continue. When the progress bar is full, you're done training and ready to resume the course!" When I enter the security phrase and select the enter key the progress bar never fills in. The only change I notice is when I add a few spaces after my phrase. Then I get a message that I need to try again. I am requesting a full refund.
  

  American Safety Council, Inc.

  Date: 09/01/2024

  Good morning, *************************!

  Thank you for sharing your feedback, and I'm sorry to hear about the trouble you've experienced accessing the course. The issue you're describing sounds incredibly frustrating, especially when you were expecting 24/7 access.
  

  We want to make this right for you. We understand your request for a refund, and we will initiate the process immediately. You can expect the refund to be credited to your account within 3-5 business days.

  We apologize for any inconvenience this has caused and appreciate your understanding. If there's anything else we can do to assist you, please don't hesitate to reach out.

• Review fromMiraidys G

  Date: 08/28/2024

  1 star

  Miraidys G

  Date: 08/28/2024

  Pienso muy mal, si te consulto para un problema tecnico para trabajar en tu plataforma, porque me envia un link de una encusta, y me obliga a contestarla , ante de resolver mi situacion.
  

  American Safety Council, Inc.

  Date: 09/01/2024

  Hola *****************************,

  Gracias por compartir tus comentarios, y lamento mucho la frustracin que has experimentado. Entiendo lo frustrante que es enfrentar un problema tcnico y luego recibir una encuesta antes de que se resuelva tu situacin.

  Quiero disculparme por cualquier inconveniente que esto haya causado. Nuestro objetivo es brindarte el soporte necesario para resolver cualquier problema tcnico lo ms ***** posible. Si an necesitas ayuda, por favor proporciona ms ******** sobre el problema que ests enfrentando, y nos aseguraremos de darte la asistencia que necesitas sin demora.

  Agradecemos tu paciencia y estamos aqu para ayudarte en lo que necesites.

• Review fromVanessa D

  Date: 08/26/2024

  1 star

  Vanessa D

  Date: 08/26/2024

  TERRIBLE... we were very pleased a few years ago. My daughter cannot get her license in *****, b/c Texas told ********************** of their new requirements, which required this company to update paperwork including the valuable "control number". This was put in place November 2023, and it is now the end of August 2024. ********* does not honor their old number, but they will not budge.... results... my kid can't get her license. I'm on my 4th live chat person, 2 have already closed chats, one just left.... This is ridiculous... They just need to be in compliance from best I understand, and will NOT.
  

  American Safety Council, Inc.

  Date: 09/01/2024

  Good morning, ***************************.

  Thank you for your feedback, and Im truly sorry for the frustration and inconvenience this situation has caused your daughter. We understand how important it is for her to obtain her license, and the delays you've encountered are completely unacceptable.

  Our team is aware of the recent changes to Texas DPS requirements, and were actively working to ensure that all necessary updates, including the control number, are in compliance. I apologize that this issue has not been resolved sooner and that your experience with our support team has been unsatisfactory.

  To help us locate your daughters account and address this matter as quickly as possible, could you please provide her account details, or the email address associated with the course? Were committed to resolving this promptly so she can get her license without further delay.

  Thank you for bringing this to our attention, and again, I apologize for the trouble this has caused. Were here to assist you and ensure this issue is resolved.

• Review fromMonica G

  Date: 08/26/2024

  1 star

  Monica G

  Date: 08/26/2024

  I purchased the test and immediately after completing the first module American Safety council asked for a voice verification, once verified I proceeded to take the quiz and got the answer incorrect. I took the quiz only ONE TIME and it indicated that I was blocked for three failed attempts which is not true, their system is flawed. If they record the sessions as I did they would clearly see I submitted my answer only once before I was blocked!!!!! I did a chat with their support and they indicated the same so I told them I will not continue if its like this after the first module I can only imagine how it will be after I continue to put my time in. They offered me a free continuation which I refused. I will dispute the charge with my credit card as I have proof their system is flawed and I believe it is done deliberately to get people to purchase the higher package which allows more then three times. I will be posting my proof as well to try and keep people from being scammed. Its not the cost but the principle and they hide behind it *** regulations. Their system incorrectly indicating a person has made three attempts when in fact only one was done has nothing to do with the *** regulation. Their system flaw has nothing to do with *** regulation. I wished I had read the complaints here before purchasing from them
  

  American Safety Council, Inc.

  Date: 08/28/2024

  Hello  *******************************, 

  Thank you for sharing your experience, and I'm sorry to hear about the issues you encountered with our system. We take your concerns very seriously and want to ensure that you have a smooth and successful experience with our courses.

  We sincerely apologize for any inconvenience caused by the system indicating that you had three failed attempts when you only made one. While our system is designed to adhere to strict DMV regulations, we understand that technical issues can occur, and we certainly don't want this to impact your progress unfairly.

  As a gesture of goodwill, we have issued a one-time courtesy unlock to allow you to continue your course without any additional charges. This should enable you to proceed with your studies and complete the modules without further interruptions.

  If you encounter any more issues or have additional concerns, please dont hesitate to reach out to us directly. We're here to support you every step of the way and ensure that you can complete your course successfully.
  Thank you for your understanding, and we appreciate your patience as we work to improve our system based on feedback like yours.

• Review fromTonya W

  Date: 08/22/2024

  5 stars

  Tonya W

  Date: 08/22/2024

  The course was excellent. I was fully prepared to take the quick once I completed the modules. **** provided excellent customer ********************** support when my course completion displayed an error message. She researched the issue, promptly emailed me my completion certificate and followed up with a confirmation phone call. Well done ****.
  

  American Safety Council, Inc.

  Date: 08/25/2024

  Hello *************************, 

  Thank you for your wonderful review! We're delighted to hear that you found the course excellent and that it fully prepared you for the exam. Were also thrilled that **** was able to provide you with the support you needed. Shes a valued member of our team, and its great to know she went above and beyond to ensure you received your completion certificate promptly. Ill be sure to pass along your kind words to her. We appreciate your feedback and look forward to supporting you in the future!

• Review fromNoah O

  Date: 08/21/2024

  1 star

  Noah O

  Date: 08/21/2024

  The parent-taught driver's ** has been an extremely frustrating and disappointing experience. My son is about to miss his driving test appointment tomorrow which took months to book. It has been HORRIBLE trying to get through their system for him to complete his hours. It locks him out constantly and he had to stay up until 3 and 4 a.m. just to try to complete the modules. He finally got them all done and then they said he had to send in a complet** drivers log of his hours FIRST to take the final exam. The Texas Department of Licensing and Regulation says this is not allow**! What is going on???? I keep trying to call them and message them because I sent the log in and then they said it had to have my DL number list** next to every line item. I did that and re-sent it in!! They still won't approve it. This is a scam! They have lock** him out of his final exam and we are going to miss the appointment tomorrow. I am LIVID! This is absolutely the worst company and the amount of stress this has caus** our family is UNACCEPTABLE! Wish I would have known. I plan to contact an attorney. This should have been 0 stars!!!
  

  American Safety Council, Inc.

  Date: 08/25/2024

  Hello *********************, 

  We sincerely apologize for the frustrating experience you and your son have had with our parent-taught driver's ed ******** We understand how important it is to complete the course in a timely manner, especially when it impacts a scheduled driving test. This situation is absolutely not what we want for any of our students and their families.

  The driving log verification are required by the state of ***** and is something that we had to implement within our training to stay compliant with the state. Unfortunately, whoever at the *** that you spoke to provided you misinformation. I was able to confirm on your account, that these logs were indeed accepted, and the account was unlocked. At this time, It shows that the account has been completed. Please feel free to contact our escalations team directly if you have any additional questions or concerns! 

• Review fromAntonio A

  Date: 08/19/2024

  1 star

  Antonio A

  Date: 08/19/2024

  I give american safety council, Inc one start because there is not a 0 start this company use to be good. but since last year thay are doing a stuped form to ensure no one pass the quizzes they add to the couse and in addition sending studdents to re start the whole course from the beginning many many times. do'nt waiste your time and money with the idea of people that only want your money.pay to some one more responsible, never use American Safety Council, Inc Named in the Internet as www,NEWYORKSAFETYCOUNCIL.com.Consider this web site as a Scam.
  

  American Safety Council, Inc.

  Date: 08/25/2024

  Hello ***************************, 

  Were sorry to hear about your recent experience and understand your frustration. We strive to provide a seamless and supportive learning environment, and its disappointing to hear that you felt otherwise.

  To clarify, the course requirements, including the quizzes, are mandated by the state to ensure that students fully grasp the material. These requirements cannot be altered, and they must be passed to complete the course successfully. As a courtesy, we have reissued your course three times to avoid any additional payment on your part.

  If youre still encountering difficulties, wed like to help you work through them. Please reach out to our support team at *************************** and well do our best to assist you. Your feedback is important to us, and were committed to helping you succeed. Thank you for bringing this to our attention

• Review fromlisandra l

  Date: 08/18/2024

  1 star

  lisandra l

  Date: 08/18/2024

  I will NOT be using your site again. My son completed the permit test and he passed ( we have pictures of it ) and the system still showing as in progress then when we press to complete or continue it shows a west test station page and nothing happen, so are we supposed to pay again because the program doesn't work?, i have sent messages and emails and there is no body available to help in any way. you are stealing people's money because you do not provide the services we pay for.
  

  American Safety Council, Inc.

  Date: 08/25/2024

  Hello **************, 

  I am sorry to hear about the difficulties your son has encountered. Unfortunately, I was unable to locate his account using the email address provided. Could you please provide an order ID number for the account?
  
  Regarding the reporting of the permit exam, as this exam is conducted directly through the ***'s website, there are no reports or emailed completion certificates. Once the course is successfully completed and passed, the results are automatically uploaded to the *** database. Our role is to provide the platform for hosting the permit exam.
  
  These changes are relatively new, and we are still working through unforeseen issues with this new system. As the process is managed through the *** portal, we have limited ability to make changes or updates and cannot see the status of the results,whether completed or failed. We are actively working with the *** to improve this process, although it is progressing more slowly than anticipated.
  
  Once we locate the account, I will be able to investigate further and provide you with options to address this issue. We appreciate your patience and understanding in this matter.
  
  Thank you for your cooperation.

• Review fromDebbie B

  Date: 08/13/2024

  5 stars

  Debbie B

  Date: 08/13/2024

  I had a chat with **** and got all the information I needed to give my employees the opportunity to get trained for their jobs. Thanks!
  

  American Safety Council, Inc.

  Date: 08/25/2024

  Hello *********************************, 

  Thank you for sharing your experience! We're glad to hear that **** was able to provide you with all the information you needed. It's great to know that your employees will have the opportunity to get the training they need. If you have any more questions or need further assistance, don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support you and your team!

• Review fromBanner Omar N

  Date: 08/13/2024

  1 star

  Banner Omar N

  Date: 08/13/2024

  This is a scam. there system is horrible. I spent days trying to get the voice biometrics and it kept crashing. I ask for a refund and they took a $5 admin fee with out notifing me about the admin fee.
  

  American Safety Council, Inc.

  Date: 08/25/2024

  Good morning Banner *********************** *********, 

  We sincerely apologize for the difficulties you experienced with the voice biometrics system. We understand how frustrating this must have been, and we regret that it did not work as smoothly as expected.

  Regarding your refund, the $5 admin fee is part of our refund policy, which is clearly stated in our terms and conditions. These terms, including the admin fee, are provided on our website before registering for the course, and acceptance of these terms is required to proceed with registration.

  The voice biometrics are a mandatory requirement set by the state of ********, and they are necessary to complete the course. We understand that technical issues can be frustrating, and we strive to assist our students as best as we can.

  We truly value your feedback and are constantly working to improve our systems and services. If theres anything else we can do to address your concerns, please feel free to contact us directly. Thank you for bringing this to our attention!