Reviews

This profile includes reviews for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 10 locations, listed below.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
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  New York Safety Council

  218 W Main St Malone, NY 12953-9500

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  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

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  New York Safety Council

  218 West Main Street Malone, NY 12953

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  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

Review Details

• Review fromAlma H

  Date: 08/12/2024

  1 star

  Alma H

  Date: 08/12/2024

  You need to back to the old way of registering for classes. I will NOT be using your site again. Too time consuming, especially for bulk registration. Very disappointed.
  

  American Safety Council, Inc.

  Date: 08/18/2024

  Good morning, Alma Herrera.

  Thank you for your feedback. I'm sorry to hear that the new registration system didn't meet your expectations and caused you frustration. We’re constantly working to improve our services, and your experience is important to us. This new platform is here to help allow students to register multiple courses and accounts under one contact. With all new processes, it may take some time to adjust, however we are confident that this will lead to a more stress-free and convenient way to register! Please keep in mind, since this is a new process, we are too still learning the "way of the land" so to speak and are open for any ideas or suggestions you may have, to better our services! 

  Thanks so much! 

   

• Review fromJoseph R

  Date: 07/30/2024

  4 stars

  Joseph R

  Date: 07/30/2024

  I took the **** 10 course. It was a good refresher for sure. It did feel like I was in the course for more than 10 hrs. Other than that I had no issues. **** was especially helpful when I had a question after completing the course. Thank you!
  

  American Safety Council, Inc.

  Date: 08/13/2024

  Hello *********************, 

  Thank you for sharing your feedback on the **** 10 course! Were glad to hear that you found the course to be a valuable refresher.
  
  We understand that the duration of the course can sometimes feel longer, and we appreciate your feedback on this aspect. Its great to know that **** was particularly helpful when you had questions after completing the course. Were proud of our team members and their commitment to providing excellent support.
  
  If you have any additional questions or need further assistance in the future, please dont hesitate to reach out. Thank you once again for your positive review!

• Review fromJM B

  Date: 07/30/2024

  1 star

  JM B

  Date: 07/30/2024

  The complaints as outlined in the BBB summary from February ******************* July 2024. My son would be logged out of the program every two minutes while in the middle of trying to complete the ******'s Law course online. Upon reaching out to the company for assistance, I continued to hear there is an unexpected long wait time, your call will be answered in 3 minutes. The next time it would say 5 minutes, then 10 minutes while on the same call three separate times. Chat finally answered after the fourth attempt, only to cut off the chat by saying they hadn't received any complaints of such an issue. This is the epitome of a scam site and should not be endorsed by the Georgia Driver's Services Department.
  

  American Safety Council, Inc.

  Date: 08/18/2024

  Good morning,JM Brown! 

  I’m truly sorry to hear about your experience and the ongoing issues you’ve encountered. It’s clear that you’ve faced significant frustration, both with the technical problems and with our customer service. This is not the experience we aim to provide.

  I want to assure you that your feedback is being taken seriously. We are investigating the technical issues you described with the Joshua's Law course and are working to address them as a priority. Additionally, we are reviewing our customer support processes to ensure they are more effective and responsive.

  After reviewing your account, I do show that your account has been fully refunded. Your experience matters, and we appreciate you bringing these concerns to our attention. We’re committed to improving and hope to regain your trust.

  Please let us know if there is anything else we can assist you with! 

• Review fromGreg D

  Date: 07/30/2024

  1 star

  Greg D

  Date: 07/30/2024

  Avoid this company at all costs. You can take the course, they'll take your money but good luck getting hold of anyone. They're always experiencing 'High Call Volume', then it was 'Technical Issues" No certificate sent even though I paid the $29.95 for the ***** Overnight Shipping.
  

  American Safety Council, Inc.

  Date: 08/18/2024

  Good morning, Greg Doherty, 

  Thank you for bringing this to our attention, and I’m truly sorry for the difficulties you’ve faced. Your experience with our service has clearly fallen short of expectations, and for that, I sincerely apologize.
  
  I understand how frustrating it must be to deal with communication issues and not receive the certificate you paid for. We’ve looked into your case and can confirm that the tracking number for your certificate is 741440218516. As of the latest update, the status is Delivered: Tue, Jul 30, 12:16 PM. Upon further research, it appears that this tracking number was provided to you by our customer service representative on 7/30/2024 at 1:47 PM.
  
  We’re actively working to resolve the issues you’ve described with our customer service and technical support. Your feedback is invaluable in helping us improve our processes. We want to ensure that your concerns are fully addressed and that you receive the service you paid for.
  
  Again, I apologize for the inconvenience and appreciate your patience as we work to make things right.

• Review fromJaime R

  Date: 07/26/2024

  1 star

  Jaime R

  Date: 07/26/2024

  The parent-taught driver's ** has been an extremely frustrating and disappointing experience. First of all, my son miss** his driving test appointment (which take weeks, if not months to get) because of the built-in driving practice timers within the later modules. As a parent, of course I want my child to complete his driving practice, and we've been working on it since July of 2023 when he got his permit. The more practice the better! We also understood that we would ne** to submit a 30 hour practice log. What we didn't understand was that the 44 advertis** practice hours would be built into the modules, and that the timers (some of them as long as 8 hours) wouldn't let him proce** in the program until they zero** out. This makes no sense! Who is logg** into their computer while practicing driving?? Not to mention the fact that the program automatically logs you out when you are inactive for a certain number of minutes. So, you come back to a logg**-out account and the time you spent doesn't even count! Once we finally got past the timers (logging over 100 hours in the program), we email** the additional 30 hour driving log to be verifi**. They respond** within 48 business hours, asking for a few (nitpicky) corrections. We made the corrections and resubmitt** right away. According to their website, it should take 48 hours for the account to be unlock** or for them to email you a response. Four days and two live-chats later, his account was still lock**, and we'd receiv** no fe**back. Upon a third live-chat conversation, we were told to submit his practice log yet again and wait another 48 hours. In the meantime, he is waiting to take his final exam so that he can make his resch**ul** driving test appointment. Bas** on how things have gone so far, and on the other complaints I've read, I'm legitimately concern** he won't receive his certificate in time.
  

  American Safety Council, Inc.

  Date: 08/18/2024

  Hello Jeime Ringlein, 

  I’m deeply sorry to hear about the challenges you’ve faced with the parent-taught driver’s education program. Your experience sounds incredibly frustrating, especially considering the importance of timely and effective driving practice.
  
  It’s clear that the built-in timers and automatic logouts have caused significant delays and complications. We understand that this system needs to be practical and user-friendly, and I apologize that it has not met these standards in your case. Additionally, the issues you’ve encountered with the practice log verification and account unlocking are concerning, and they do not reflect the level of service we aim to provide.
  
  Upon further review of your account, I see that the verification of the logs was cleared, and that the customer was able to submit his completion. A certificate should have been emailed already to the email address on file.
  
  We are also reviewing our systems and processes to prevent similar issues in the future and to enhance our support service. Your feedback is invaluable in helping us improve.
  
  Thank you for your patience and understanding as we work to resolve this matter. We are committed to making this right and supporting you through this process.

• Review fromEileen S

  Date: 07/26/2024

  4 stars

  Eileen S

  Date: 07/26/2024

  OSHA; AmerSC ??? This is confusing. The contact **** was very pleasant. I let her ask the questions and I answered them. She was unable to answer my questions since she passes on specific information to ??? someone.
  

  American Safety Council, Inc.

  Date: 08/13/2024

  Hello ***************, 

  Thank you for your feedback. Im glad to hear that **** was pleasant and helpful during your interaction.
  I understand that there may have been some confusion regarding the specifics of our process and the role of our contact points.

  To clarify, we do offer different programs for those who either need occupational services or driver safety courses. We are the same company, however depending on the customer's needs, they can find what they are looking for through different websites, to make it easier to separate our products offered.

  Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

• Review fromDaryl H

  Date: 07/25/2024

  5 stars

  Daryl H

  Date: 07/25/2024

  I recently encountered a minor issue with my account and had the pleasure of receiving support from ***. Contrary to a few reviews expressing concerns about support, my experience was nothing short of excellent. Aby was not only prompt in her responses but also incredibly helpful throughout the entire process.Utilizing the chat feature on the site, I quickly connected with *** and explained my predicamentI had managed to lock myself out of my account by forgetting the answers to my security questions (at my age, I'm lucky I remember my own name!). Aby efficiently guided me through the necessary steps to regain access, demonstrating patience and understanding.Her professionalism and dedication to resolving my issue promptly left a lasting positive impression. I greatly appreciate ***'s assistance and commend her for providing outstanding customer support. If all interactions with customer ********************** could be as smooth and effective as this one, it would undoubtedly set a high standard for others to follow.In conclusion, based on my personal experience, I can confidently recommend reaching out to Aby for any support needs. She is a valuable asset to the team and exemplifies what excellent customer ********************** should be.
  

  American Safety Council, Inc.

  Date: 08/13/2024

  Hello ***************************, 

  Thank you so much for sharing your wonderful experience with us! Were thrilled to hear that *** provided you with excellent support and made your experience a positive one.

  We strive to offer prompt and effective assistance, and its rewarding to know that Abys patience, professionalism, and dedication were evident during your interaction. Your feedback is invaluable and serves as a great motivator for our team.

  Thank you for your kind recommendation. If you ever need further assistance or have any questions in the future, please dont hesitate to reach out. Were here to help!

• Review fromJoe J

  Date: 07/24/2024

  5 stars

  Joe J

  Date: 07/24/2024

  The Problem was very quickly corrected! Thank you very much!
  

  American Safety Council, Inc.

  Date: 08/13/2024

  Hello *******************, 

  Thank you for your kind words and positive feedback! Were delighted to hear that the issue was resolved quickly and to your satisfaction.

  Your satisfaction is our top priority, and its great to know that our efforts made a difference. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

  Thank you once again for your support!

• Review fromNATHAN S

  Date: 07/20/2024

  1 star

  NATHAN S

  Date: 07/20/2024

  I would never use this again or recommend it. This site should inform you that it is not 30 hours. I spent over 47 hours on this program. It has a timer and if you finish reading the material the time will not allow you to go on until the set time for that topic is complete. It will time you out every ten minutes even if you are working in the ******* You have to click on the question and answer before it allows you to continue. The timer is at the top of the page and rolls for every minute you are on the computer. You cannot move forward and you cannot proceed until the timer allows you to. It is very frustrating. I called to chat with an agent and the agent was rude and told me how long I had been in the program. I knew how long I had been in the program. my question was why was I on the program longer than 30 hours, regardless of how low the cost for this program is. I will not recommend it to anyone and I would not have purchased it had I known up front that I would be on the program for almost 50 hours. I did complete the program and received the certificate.
  

  American Safety Council, Inc.

  Date: 07/22/2024

  Hello *************************,

  Thank you for sharing your detailed feedback regarding your experience with our program. We sincerely apologize for the frustration and inconvenience you encountered during your course.

  We understand your concerns about the time it took to complete the program and the functionality of the timer. Our goal is to ensure that all students have a thorough understanding of the material, which is why the timer is in place. However, we acknowledge that this may have caused unexpected delays and frustration, especially if you were ready to proceed more quickly.

  We are also sorry to hear about your negative experience with our customer support. Providing excellent customer ********************** is a top priority for us, and we regret that you did not receive the assistance and understanding you deserved. Your feedback will be used to improve our training and support processes to better serve our customers in the future.

  We appreciate your dedication in completing the course and apologize for any inconvenience the process caused. Your feedback is invaluable, and we are committed to making necessary adjustments to improve the overall user experience.

  If you have any further concerns or questions, please do not hesitate to reach out. We are here to help and would like the opportunity to address any additional issues.

  Thank you for bringing this to our attention and for your patience.

  
  

• Review fromKeith S

  Date: 07/18/2024

  5 stars

  Keith S

  Date: 07/18/2024

  This was a great interactive course and the support from **** made things very easy. I recommend this course to all employers who are looking for some accountability in their staff.If your team members take the initiative upon themselves to learn then you know you can count on them. If they cannot complete this course then you probably don't want them on the team!
  

  American Safety Council, Inc.

  Date: 07/22/2024

  Hello *************************, 

  Thank you so much for taking the time to share your positive experience with our course. We are thrilled to hear that you found the course interactive and that ****'s support made things easier for you.
  We greatly appreciate your recommendation to other employers. It's wonderful to know that our course helps in fostering accountability and initiative among team members. Your insights reflect exactly what we aim to achieve empowering individuals to take responsibility for their learning and growth.
  Your feedback motivates us to continue delivering high-quality training and exceptional support. If you have any further comments or suggestions, please feel free to reach out. We look forward to continuing to meet your training needs in the future.