Reviews
This profile includes reviews for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 421 Customer Reviews
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Review fromChristini B
Date: 06/25/2024
5 starsChristini B
Date: 06/25/2024
The agent was very helpful and answered my questions right away
American Safety Council, Inc.
Date: 06/30/2024
Hello *******************************,
We are delighted to hear that you had a positive experience with our customer care team. Thank you for your valuable feedback. We continuously strive to enhance our user experience and greatly appreciate your time and input.
Review fromPatricia P
Date: 06/25/2024
5 starsPatricia P
Date: 06/25/2024
I had ordered the *** course when in fact I needed a different type of course for insurance rate reduction. I was just told to take a driving course. I hit start and the software required a ticket number. I, nor any listed drivers, have any tickets etc. **** provided clarity and processed a refund.American Safety Council, Inc.
Date: 06/30/2024
Hello *****************************,
We are delighted to hear that you had a positive experience with our customer care team. Thank you for your valuable feedback. We continuously strive to enhance our user experience and greatly appreciate your time and input.
Review fromBonnie L
Date: 06/24/2024
5 starsBonnie L
Date: 06/24/2024
**** listened well and was very polite. He understood the problems I was experiencing and was patient and helpful.American Safety Council, Inc.
Date: 06/30/2024
Hello ***********************,
We are delighted to hear that you had a positive experience with our customer care team. Thank you for your valuable feedback. We continuously strive to enhance our user experience and greatly appreciate your time and input.
Review fromMichelle O
Date: 06/24/2024
5 starsMichelle O
Date: 06/24/2024
Convenient. I liked the reminder that it was due and I didn't lapse.American Safety Council, Inc.
Date: 06/30/2024
Hello ***************************,
We are delighted to hear that you had a positive experience with our customer care team. Thank you for your valuable feedback. We continuously strive to enhance our user experience and greatly appreciate your time and input.Review fromTimothy S
Date: 06/20/2024
5 starsTimothy S
Date: 06/20/2024
Great course straight forward easily accessible good support. I did both my OSHA 10 & OSHA 30 worth your time.American Safety Council, Inc.
Date: 06/23/2024
Hello *************************,
We are so happy to hear you had a good experience with our customer care team!Thank you so much for your feedback, we are always looking to improve the experience for our users, and really appreciate your time.
Review fromSalvador S
Date: 06/20/2024
5 starsSalvador S
Date: 06/20/2024
**** responded to my question and seemed really nice I had a good experience they helped a lot:)!American Safety Council, Inc.
Date: 06/23/2024
Hello *******************************,
We are so happy to hear you had a good experience with our customer care representative ****!Thank you so much for your feedback, we are always looking to improve the experience for our users, and really appreciate your time.
Review fromZachery B
Date: 06/19/2024
5 starsZachery B
Date: 06/19/2024
Great review, for great service. **** contacted me right away when I was having technical difficulties. I highly recommend!!American Safety Council, Inc.
Date: 06/23/2024
Hello *************************,
We are so happy to hear you had a good experience with our customer care representative ****!Thank you so much for your feedback, we are always looking to improve the experience for our users, and really appreciate your time.
Review fromWendy N
Date: 06/18/2024
5 starsWendy N
Date: 06/18/2024
*** emailed me with the study guide and that was unexpected when we lost connection on the chat. Previous reps just went no further when the chat dropped but *** did go the extra step. Thank you!American Safety Council, Inc.
Date: 06/23/2024
Hello *****************,
We are so happy to hear you had a good experience with our customer care representative ***!Thank you so much for your feedback, we are always looking to improve the experience for our users, and really appreciate your time.
Review fromVictor G
Date: 06/15/2024
1 starVictor G
Date: 06/15/2024
This company is making re-registered custimers when u fail 3 questions regarding the authentication of your identification, when this has NOTHING to do with the course that we are paying for. We pay for a course for safety driving and the important knowledge of being a driver, again they are failing customers for not respond to a identification questions. Other factor they can't proof if you really fail 3 questions, I failed 2 questions and the course blocked me,When I ask for proof of my " alleged three failed questions " they said they can't see that , I believe this company is deceiving customers when they try to apply the such policy. Again they blocked my course because I failed 2 questions not 3, questions regarding identification nothing to do with the purpose of this course.American Safety Council, Inc.
Date: 06/23/2024
Good evening, *******************************!
We are so sorry to hear that you were frustrated with your course experience. We would like to thank you for your feedback as we are always looking to improve the experience for our users, and really appreciate your time. For the specific program you took, at the beginning of the course a set of "personal validation questions" are asked in order to create an answer key for the student. The student's responses are saved in a database, and the questions are later asked at random as the course progresses.
The intention of this practice is that the proper student participating in the course will know their own answers (as they created their own self-assessment answer key) and should be able to correctly validate. It is possible that if a student did not carefully read the initial questions or carefully select their answer, the original responses saved may not be in line with the student's actual self-assessment causing them to get future questions "wrong",though this depends on the student's engagement, and it is not a bug with the course. It is true that students who are unable to successfully validate after several attempts will be excluded from the course and need to re-register.
One of our objectives, as an approved course provider, is to remain compliant with State regulations for course providers. In part, one of the requirements is validating student participation, and upon failure, students must be excluded.
I have reviewed your account, and I have provided a onetime courtesy unlock for your security questions, in the event that a technical issue may have happened. Please feel free to log back in and complete your account by the expiration date of 7/11/2024. If the course is not completed by that expiration date, we will not be able to unlock it further and you will need to re-register for the course. I hope I could provide some relief to this issue!
Please feel free to provide any additional feedback if you would like, if still unsatisfied.
Thanks!
Review fromJeremiah B
Date: 06/13/2024
1 starJeremiah B
Date: 06/13/2024
Completely bogus and outdated.Save your money and TIME.Completely WASTE OF TIME.All driver course material is OUTDATE going back to 2004.Unacceptable, shame on you America Safety CouncilAmerican Safety Council, Inc.
Date: 06/23/2024
Good evening, ***************************!
Thank you for taking the time to provide your feedback on our online course. We sincerely apologize for any inconvenience or disappointment you may have experienced.
We strive to offer high-quality educational content, and we regret that your experience did not meet your expectations. Your feedback is invaluable to us, and we are committed to using it to make necessary improvements.
Could you please provide us with more details on the specific issues you encountered? This will help us address them more effectively and ensure a better experience for all our students.
We appreciate your honesty and hope to have the opportunity to make things right. Please feel free to contact our support team directly at [contact information] so we can assist you further.
Thank you once again for your feedback. We hope to earn your trust and satisfaction in the future.
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