Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 732 Customer Reviews
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Review fromDave B
Date: 09/05/2024
1 starDave B
Date: 09/05/2024
We have, once again, experienced the scam that is Hilton Grand Vacations. On August 30, 2024, we spoke with **** and agreed to a marketing package for ****** Beach to visit the property and endure the presentation. **** was aware that we are a family of 5 and never mentioned that to book our stay we would have to monetarily "upgrade" our stay. This is a huge omission.I spoke with *** to book our stay and he said our original package is non refundable and that there was nothing he could do except reduce the upgrade fee. We feel scammed because this upgrade fee was not included in the original conversation. I specifically detailed to **** that 12 years ago we had a horrible experience at HGV and he assured us that this would not be the case this time. However, it seems like nothing has changed. Hilton Grand Vacation needs to make this right and either wave the "upgrade" for our stay at ******************* Condos in ***************************** or refund our package payment that was made in good faith.
Hilton Grand Vacations, Inc.
Date: 09/06/2024
Hello ****, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!Review fromLiliana I
Date: 09/04/2024
1 starLiliana I
Date: 09/04/2024
I am writing to express my immense dissatisfaction with the timeshare ownership I have with your company. Despite being promised access to a range of exotic locations and priority booking through our "elite" status, the reality has been far from this.My experience as a Diamond owner has been atrocious. Every time I have tried to use my membership, I have been met with disappointment and frustration. I have had to pay extra to exchange points because there is no availability at the locations I want to travel to, or because I don't own enough points. This has made it impossible for me to plan the vacations I had hoped to take with my family.Furthermore, the resorts we have stayed at have been shabby and cramped one-bedroom units that are not suitable for a family of four. The subpar accommodations have put a damper on what should have been relaxing and enjoyable vacations.To add insult to injury, we have been forced to attend presentations that have gone on for hours past the scheduled time. This has made me feel like my time is not valued and has added unnecessary stress to my already frustrating experience.Given these reasons (and many others), I have made the decision to cut off payments. I will not be making the February loan payment, and I have not paid the 2024 maintenance fees. I am requesting a full refund and to fully part ways with your company.I believe that the promises made by your salespeople were nothing more than a brazen lie to lure in unsuspecting customers. I feel misled and taken advantage of, and I do not wish to continue this relationship any longer.I hope that we can come to a resolution quickly and amicably. Thank you for your attention to this matter.Hilton Grand Vacations, Inc.
Date: 09/06/2024
Hi *******, thank you for your feedback. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further and look into your case.Review fromSamantha B
Date: 09/03/2024
1 starSamantha B
Date: 09/03/2024
My husband and I wish we could turn back the clock and never sign up for this timeshare program. We had already been members of Hilton's Members Points program for 2 years when we were scheduled to visit our family in ************** for Thanksgiving holiday, we wanted to plan a special trip for our children ages 12, 12 and 14. We booked our stay in ****** Beach at the ************* Resort. We were pressured to attend the timeshare HGV event to keep the low hotel stay price. This is when my whole family has been swindled and taken advantage of by the Hilton HGV points program. My husband and I used to be so proud to be a part of the Hilton Honors program. Now I have the $245.00 a month payment for the next 10 years, plus ANNUAL MAINTENANCE FEES GOING UP on average to about $1200.00 yearly on top of the package cost!! The ************ disapproved our loan application and wont help us refinance the timeshare. Now we must pay $17,983 in interest on top of the initial loan of $11,417.00, which is $29,000 total. We were defrauded into this Ponzi scheme and in the end our credit union denied refinancing our loan as timeshare are essentially worthless and big-time scams (THEIR WORDS, NOT MINE)! It is not our fault that Hilton employees chose to be dishonest and deceptive with us. We tried explaining this to Hilton customer support multiple times but instead we were greeted with callous responses insulting our intelligence and calling us liars. We are left with very few choices and instead we reached to the CEO personally in the hopes that this matter can be resolved quickly for us. We seek to terminate our relationship with Hilton moving forward, as we believe that this relationship and trust is broken beyond repair at this point.Hilton Grand Vacations, Inc.
Date: 09/05/2024
Hello ********, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you.Review fromChristy F
Date: 08/30/2024
1 starChristy F
Date: 08/30/2024
The decision to end our relationship with Diamond Resorts/Hilton Grand Vacations stems from a multitude of ongoing frustrations and disappointments that have spoiled what was supposed to be a seamless and enjoyable vacationing experience. Regardless of how long we have been connected to this company, it in truth, only gets worse year over year. Compounding the issues is the consistent difficulty in navigating the DRI/HGV website and the inability to reach a concierge for assistance, leading to a significant barrier in planning and booking vacations. Upgrades to higher membership levels, which promised easier access and support, have failed to deliver the "hassle-free" vacationing experience that was advertised, with availability often not aligning with our requested times and locations. Additionally, repeated attempts to resolve these issues through customer service have been met with unfulfilled callbacks and unresolved complaints, even after escalating to supervisors. The pressure to purchase additional points during owners' updates, coupled with a feeling of shame for not having enough points for desired vacations, has only added to the discontent. Financially, the situation has become unsustainable, requiring us to dip into retirement savings, all while navigating health issues. These accumulated grievances have led to the decision that continuing this relationship is not in our best interest, seeking instead a resolution that frees our broken household from these burdens.Hilton Grand Vacations, Inc.
Date: 09/05/2024
Hello *******, thank you for your feedback. Please know that we have shared this with our Team, and they will reach out directly to assist you and address your concerns.Review fromHolly G
Date: 08/29/2024
1 starHolly G
Date: 08/29/2024
Ive been a Hilton Honors member for years. I decided to try Hilton Grand Vacations in ******* a few months ago. Although I did not become an owner, I was made to open account to purchase package. For last week, I have been trying to have account disabled so my information is not floating out on the internet but am told I have to keep changing password. I dont expect my info to be deleted, but I do expect my information to be disabled so no others can retrieve. For the rest of my life, I don't feel like I have to keep revisiting this website to change my password. Seems asinine to complete such a task when it is not my website.Hilton Grand Vacations, Inc.
Date: 09/05/2024
Hello *****, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!Review fromAndrea H
Date: 08/28/2024
1 starAndrea H
Date: 08/28/2024
Our experience with *********************************************************** has been such a huge disappointment and we regret it so much. We were promised a luxurious and easy vacation experience but ended up with a costly and hard-to-use timeshare. Despite spending nearly $10,000 over two years, we struggled to book vacations and were misled about how to use our points.Customer service is poor, and the website is confusing. We were never told about our right to cancel the contract and important financial details were hidden from us. What started as a $11,900 purchase has turned into a $25,639 expense, with no value for inheritance as promised by the staff. This timeshare has been nothing but a financial drain and a headache. Avoid *********************** and Diamond Resorts if you do not want to be lied to. It is so sad to see how this company is being run and we hope they come to their senses.Hilton Grand Vacations, Inc.
Date: 09/05/2024
Hi ******, we appreciate you sharing your feedback and would like to address your concerns. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromMichele R
Date: 08/28/2024
5 starsMichele R
Date: 08/28/2024
We are staying at ********* in ******** and was treated to the most wonderful dinner at the **********, a place I have always enjoyed. Thank you Hilton GV . that was a very special treat ????******* *****Hilton Grand Vacations, Inc.
Date: 09/05/2024
We are so happy you enjoyed it, *******!Review fromFred S
Date: 08/26/2024
1 starFred S
Date: 08/26/2024
We have dealing with ********* Companies for decades and all the mergers going on seem to just be a way deflect from what is obvious at this pointthis product is a scam. To summarize our feelings and our experience with Hilton and the transition from Diamond has been nothing short of a scam, characterized by deceptive sales tactics, misleading information, and coercive practices. We were repeatedly promised benefits and reassurances that turned out to be false, leading us to make decisions based on incomplete and distorted information. Each encounter left us feeling pressured to upgrade or purchase additional points under the guise of security and improved access, only to discover that we were entangled in a web of rising fees and unresolved issues. This continuous cycle of manipulation has not only drained our finances but also shattered our trust, leaving us frustrated with a system that was supposed to enhance our family vacations. We have dutifully paid our mortgage payments as well as the inflated maintenance fees over the years with Diamond and Hilton to the tune of $100,000+. Weve put up with the harassment from Hilton Grand Vacations/Diamond Resorts employees urging us to attend more sales presentations under the disguise of owner updates, when all we want is to enjoy a stress-free vacation, but the greed that runs rampant throughout the organization has us thinking that this is not the right fit for our family. We are honest, we work hard, and we help others in our life. The only help these employees seem to care about is helping us increase their paychecks and we are finally done. Recently, we noticed the addition of a link called "Transitions" in the HGV Max US account, which provides information on relinquishing this part of our vacation ownership. The information implied that getting out of the HGV Max ownership was not automatic and required certain reviews and approvals, raising our suspicions of being scammed again.Hilton Grand Vacations, Inc.
Date: 08/28/2024
Hi, thank you for your feedback, ****. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.Review fromKitaek L
Date: 08/23/2024
1 starKitaek L
Date: 08/23/2024
All they care is selling. Never explained non refundable policy. Their charge is very expensive compared to Hilton honors. I can book same property with same price and fully refundable. With non refundable, price is even lower. These guys never care about their customers. Theyre making dirty money.Hilton Grand Vacations, Inc.
Date: 08/28/2024
We are disappointed to learn that we have not met your needs or expectations, Kitaek. Please know that we have shared this with our Team, and they will be reaching out directly to address your concerns. Thank you!Review fromGloria A
Date: 08/21/2024
1 starGloria A
Date: 08/21/2024
Sus empleados me presionaron y me obligaron a aceptar la compra de un tiempo compartido utilizando tcticas de venta engaosas. Me mintieron diciendo que esto era una propiedad de inversin inmobiliaria que podra alquilar a mis amigos, engaarme al decirme que esta propiedad era heredable para mis hijos pero en verdad es una carga para ellos, no revelarme los gastos de mantenimiento y otras tarifas de reservacin asociadas con el uso del tiempo compartido, y engaarme sobre la disponibilidad general del tiempo compartido. Intentamos irnos del cuarto de la presentacin varias veces, es *** nos negamos ** de tres veces a la venta pero los vendedores ********** fsicamente nos detuvieron. No nos queran soltar. Para empeorar la situacin, resulta que antes de entrar a esta pesadilla, la recepcionista nos pidi que le entregramos nuestras tarjetas de identificacin. Sintiendo que era una batalla que bamos a perder, se las entregamos, pero fue hasta muchsimo ** ******** que nos dimos cuenta que nos la pidieron para no que pudiramos escapar de la emboscada de 3 vendedores motivados por la avaricia. La firma del contracto fue apresurada y no nos daban informacin de que era lo que estbamos firmando y tampoco se nos inform sobre el derecho a rescindir el contrato. El contrato que nos otorgaron estaba en ingls, un idioma que no comprendemos completamente, a pesar de que toda la presentacin se realiz en espaol. Los empleados ********** Resorts nos hicieron sentir abusados y no respetaron nuestra decisin de no aceptar las ofertas que nos presentaban.Hilton Grand Vacations, Inc.
Date: 08/22/2024
Hello ******. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.
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