Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 680 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRichard R
Date: 09/23/2022
2 starsRichard R
Date: 09/23/2022
Well this is the second time I'm trying to book a timeshare in Orlando no one informed us there were no pets allowed thank God that we checked into it we spent two months in Florida a year we're hoping to go to Orlando. Don't forget pets are like your children😢
Hilton Grand Vacations, Inc.
Date: 09/27/2022
Hello Richard, we apologize for the frustration. Due to the nature of timeshare, changes to each property's rules and regulations would need to be approved by each association's board of directors. In addition, we polled Owners a few years ago about this topic, and the majority indicated they did not want pets at each of our properties to prevent disruptions to their overall vacation experience. We will be sure to pass your feedback on to our team. Thank you for reaching out.Review fromJanelle W
Date: 09/22/2022
1 starJanelle W
Date: 09/22/2022
I feel like the practices of this organization could be considered fraudulent and deceptive. I was told that HGV had bought out Diamond Resorts which may or may not be true but they also claimed what I owned was a huge problem being in Hawaii. I made the purchase in order to be removed from my previous membership but ended up paying much more that owning that would have cost me. Yes, this is sort of a "buyer's remorse" issue but I also feel I was deceived into making the purchase.Hilton Grand Vacations, Inc.
Date: 09/25/2022
Hello Janelle, we regret to hear about your experience and would like to look into this and assist you. We have directed this concern to our team to look into further and they will be contacting you directly.Review fromChris B
Date: 09/21/2022
1 starChris B
Date: 09/21/2022
I will be bringing my contract to a lawyer. Putting stop payments as this is a scam, or my salesperson scammed me. I have not been able to access my information for four months and the first time someone contacted me back, they told me someone would call. That was two weeks ago. I suggest stopping payments on any of their accounts because they will charge you and give you nothing. I have had enough, and I feel this is just another American company trying to take advantage of good people. I told them I made less than $80,000US and they still pressured me. If you earn less than $80,000, then we can not sell to you!!!!!!! I just called the 800=932-4482 and it told me about point adjustments and then hung up.Hilton Grand Vacations, Inc.
Date: 09/21/2022
Hello Chris, we are very disappointed to hear that you are not happy with your Membership. Please know that we have shared this information with our Team and Club Counselor will be in touch to get more information and assist. Thank you!Chris B
Date: 09/23/2022
I got a call yesterday from an employee, and on the voicemail, she blamed me for not being able to contact her. I will contact my provider, but I doubt after four months it was my phone not working. I tried to call back, and I couldn't get through. I have her extension, and still, I cannot get to a part that says enter an extension. The automated machine also hung up on me once. I do have an email. It should have been the one on file. But it seems not to be. Again, I am being blamed for poor customer service.Review fromBrooke D
Date: 09/17/2022
1 starBrooke D
Date: 09/17/2022
Hilton Grand Vacations is a HORRIBLE company that needs to cease its timeshare sales operations immediately! They are selling timeshares and advertising it as a real estate investment. This is outright fraud.
Their sales agents are lying to people to convince them to purchase their units. They told us that they were affiliated with Disney and that as a benefit to purchasing, we'd have free access to Disney owned parks. This was especially deceiving because our daughters became excited at the idea of Disney. Turns out they have no affiliation. Everything they tell you before you buy a timeshare with them turns out to be an exaggeration or a lie! Despite declining several times and explaining that we didn't have the money for the down payment, they swindled us into opening an **** card. They place a lot of urgency on getting you to buy and it's very aggressive and overwhelming! Don't let them play on your emotions, it's a scam. They held on to our ID cards for several hours. It like the only way to get out of that horrible sales meeting nightmare was to sign the paperwork! What's worse is that the contract was executed in a sloppy and rushed
manner had us sign on a small iPad that made it difficult to read. They said
we made a "great decision for our family", yet it turned out to be one of the biggest mistakes we've ever made.
THEY pitched this as a real estate investment for our future and our kids future!!!! Told us we would OWN!!!!! NOT TRUE!!!
BADLY DONE HILTON!!! You're tarnishing your name!!!
Hilton Grand Vacations, Inc.
Date: 09/19/2022
Hello Brooke, we are disappointed to hear that this was your experience. Please know that we have shared your feedback with our Team and a Club Counselor will be in touch to assist. Thank you!Review fromAL B
Date: 09/17/2022
1 starAL B
Date: 09/17/2022
Thieves and liars. Sweet talk you into a wonderful timeshare tell you everything you want to hear. They steal your money then you try to book and surprise no availability!!! But go to Priceline and you can book the same resort in the same room and pay for it. Hilton is such a scam. Time to get a lawyer and get my money back from these thieves.Hilton Grand Vacations, Inc.
Date: 09/19/2022
Hello Al, thank you for your feedback. We are disappointed to hear that this was your experience. Please know that we have shared this with our Team and Club Counselor will be in touch to assist. Thank you!AL B
Date: 10/03/2022
It is very obvious that Hilton does not care not care about their owners...all that matters is how much money they can steal from people. Promises of phone calls that never happened and finally when I did get a call I was going to get an email with what I was to do next..,what a surprise NOTHING!! I want to get rid of this scam. You should all be ashamed of yourselves stealing from people. Take your "timeshare" and shove it.Review from[email protected]
Date: 09/14/2022
1 star[email protected]
Date: 09/14/2022
I AM ENQUIRING AS AFTER REVIEWING MY TO CONTRACT PURCHASES THAT ARE WITHIN A YEAR APART I PAID $14000.00 FOR 4500 POINTS WHEN ELARA WAS IN CONSTRUCTION PHASE. A YEAR LATER $40,000 FOR SECOND PURCHASE,YET I WAS ONLY GIVEN 4000 POINTSNOW ACCORDING TO THERE OWN ADVERTISEMENT POINTS SHOULD BE $4.15 TO $5.80 PER POINT. WHICH MEANS SECOND INVESTMENT SHOULD HAVE BEEN 9,639 POINTS TO 6,897 POINTS OF WHICH I GOT 4000. RIP OFF (*************************************************************** *****************************
WHY DID I PAY SO MUCH MORE BUT GOT LESS POINTS A YEAR EARLY. IS THIS HOW YOU GOUGE PEOPLE FOR MONEY FOR A DEED NOT WORTHTHE PAPER IT WAS WRITTEN ON. I CHECKED AND MY 53K INVESTMENT IS BARELY WORTH $3,000.00. HGVC ISREALLYNOT A GOOD VALUE AND THIS NEEDS TO BE SHARED TO THE PUBLIC, WE ARE UN HAPPY WITH HGVC AND WANT A REFUND ON COMP PACKAGE WE PURCHASED FOR ORLANDO AS WE CANNOT FIND ANY DATES AVAILABLE AND FRANLKY MANY OF THE PROPERTIES ARE IN AREAS FULL OF CRIME OR JUST UNSAFE AREAS. I DO PLANON SHARING ALL OF THIS INFORMATION ON SOCIAL MEADIA AND OTHER PLATFORMS.Hilton Grand Vacations, Inc.
Date: 09/15/2022
Hello Ed, we regret to hear about your experience and have directed your concern to our team to look into this further. A Club counselor will be contacting you directly to assist as we want to ensure all Owners are having a great experience with us.Review fromAshton H
Date: 09/11/2022
1 starAshton H
Date: 09/11/2022
I am a Hilton Diamond member and have been for over a decade. I listended to one of their proposals when making a hotel reservation, via the DIamond line. I ended up purchasing a vacation package but due to Covid and work kept being unable to use it. After receiving an email stating that it would expire in 30 days I finally went to book the package (again having 30 days before it would expire) and was told that it couldn't be used on any of the dates I had available. I asked for my money back but was informed that the package was non refundable, non transferrable, and evidently it's also non useable. I would avoid ever using Hilton Grand Vacations for anything related to vacationing. In fact, my confirmation number is (actually BBB wouldn't let me post it), which evidently is a worthless number since it can't be used for anything resembling a vacation. If BBB would let me give 0 or negative stars I would. Worst experience ever with a company.Hilton Grand Vacations, Inc.
Date: 09/13/2022
Hello Ashton, we apologize for the frustration that this has caused. Please know that we have shared this with our Team and a Club Counselor will be in touch to assist you. Thank you!Review fromMary S
Date: 09/09/2022
1 starMary S
Date: 09/09/2022
To Whom It May Concern: My husband purchased a Hilton Grand Pre-Paid Vacation package for $351.03 for 4 days 3 nights +$100 "Spend A Night On Us" Certificate. We tentatively booked a Chicago vacation planning to spend time w/our grandson who lived in Chicago. Our grandson's work re-located him from Chicago in May, '22, eliminating any reason to travel there. I immediately telephoned HGV to reschedule at another location w/in a reasonable distance of our home. During that conversation w/HGV rep we were told the myriad of possible locations i.e TN, SC, VA, & dates, (Sept-Dec.) were already booked. We were then told, as Alabama residents, there were very limited locations, removing S. Carolina & others from the list included in the materials w/our vacation package. I again telephoned in July. Same story~booked! I have attempted to adjust dates/locations w/no success. We are Sr citizens, long time Hilton Honors members & long term owners of HGV affiliated timeshare. We trusted HGV to have sufficient inventory available for us to choose from. I telephoned again on 9/8, speaking w/4 different HGV reps, receiving different info from each rep. Only 1 was "polite"! Same story....everything booked. Ironically, there was a room in Daytona Bch., my hometown, a place we are not in need of accommodations. We feel strongly that this offer was misleading. At this juncture I/we gave spent far more time than we should need to w/no opportunity to utilize the marketing package! We respectfully request a refund of the amount we paid HGV. This experience has been unduly stressful & disappointing. Leaving a 1 star rating only because it is required!Hilton Grand Vacations, Inc.
Date: 09/13/2022
Hello Mary! We are disappointed to hear that this has been your experience. Please know that we have shared this information with our Team and they will be in touch to assist you with this package. Thank you for making us aware.Review fromRaymond N
Date: 09/08/2022
1 starRaymond N
Date: 09/08/2022
Please do yourself a favor and stay away from Hilton Grand Resorts & Diamond Resorts. We received an offer for a free stay, plus gifts, at a Diamond Resort in exchange for attending a presentation. What a mistake. The presentation was just an elaborate endless ploy to convince you to buy a timeshare immediately. They played videos depicting lavish resorts at exotic locations. They planted people in the audience to shout out things like "Oh WOW, or I can't believe they are offering that" What a joke! The sales staff will confuse you with all their "last minute deals". Don't fall for this high-pressure sales nonsense. We were trapped in this bogus sales meeting for several hours. We were tired and confused about everything they tried to push on us. We were ready to leave, and they just kept adding gifts and incentives to the package. They offered us a free android tablet and $100 gift card if we just stayed longer. Unfortunately, we decided to try the 7500-point cash option package out only because they assured us, we could cancel later if we decided. The cancel period expired before we ever had a chance to review the paperwork. When we returned home it took several months to receive our member login & password. Once we were able to access the login portal, we soon learned that none of the "cash option" offers were available for all the travel dates we entered. Finally, when Diamond merged with Hilton, we learned our points were basically worthless and, of course, we need to upgrade with Hilton. This was a total SHAM!Hilton Grand Vacations, Inc.
Date: 09/13/2022
Hello Raymond, thank you for reaching out to us and we regret to hear about your experience. We have directed your concern to our team to look into and they will be contacting you directly to assist further.Review fromDarlene D.
Date: 09/07/2022
1 starDarlene D.
Date: 09/07/2022
Diamond Scottsdale Links Resort It has taken us 2 years to try and make Diamond Resorts understand that we are in no shape to keep up with a timeshare or timeshare loan. They have repeatedly refused to close our account when we got a "loan" with them to pay for use of their own property in the vacation plan. None of it was our money, it's all their money and we're supposed to pay them more of ours. What we paid in has all gone to them, and their profits, and they have the nerve to add upped maintenance fees totaling $4000. The salesmen never tell you that the contract signs your life away even more so than a mortgage, when you don't even get equity with a timeshare, just a nightmare of a payment obligation. And let's not even get started on the sales guys: they sold me a line of hopes and dreams that was supposed to be an investment earning money. Well with all the money we actually ended up loaning to Diamond Resorts you would think we would get something back like being able to book a vacation. Any vacation. Truth is, we can book anywhere online for less than half the cost and zero sales pressure.Hilton Grand Vacations, Inc.
Date: 09/08/2022
Hello Darlene, we regret to hear about your experience and we appreciate you for reaching out to us. Please reach out to us with more information through [email protected] on your experience along with your contact information (name, phone number, email address, and membership ID if applicable) to assist further.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.