Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Marriott Vacations Worldwide has 44 locations, listed below.

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  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

• 

  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

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  Marriott Vacation Club International

  1127 Connecticut Avenue NW, 7th Floor Washington, DC 20036-4301

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  Marriott Vacations Worldwide

  21 S Fort Lauderdale Beach Blvd Fort Lauderdale, FL 33316-1503

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  Marriott Vacations Worldwide

  4101 NW 87 Ave. Miami, FL 33178

Review Details

• Review fromColeen C

  Date: 05/07/2025

  1 star

  Coleen C

  Date: 05/07/2025

  In May 2024, we accepted a deed-back offer from ******* ****** with the assurance that our maintenance fees would be refunded once the process was completed. Its now been a full year, and we are still waiting for the paperwork to finalize. This delay is completely unacceptable. Why is this taking so long, and when will it be resolved?

  Marriott Vacations Worldwide

  Date: 05/20/2025

  We are sorry to hear about your frustrations with the buy back process. I see from our records that you were mailed the correct documents back in July 2024 but we never received the documents back. We did try and reach out to the email address we have on file for you several times but never received a response so the process was cancelled. If this is still something you are interested in pursuing, please contact the Customer Advocacy team at ************ and we can revisit. Thank you

• Review fromBeth M

  Date: 04/17/2025

  1 star

  Beth M

  Date: 04/17/2025

  I purchased a timeshare and paid $14,000 in full plus annual maintenance fees only to find I still had to pay for rooms if I didnt have enough points. I used it once in about seven years. Now Im told I have to relinquish the timeshare with no refund in order to stop paying the maintenance fees. I went to Sell My Timeshare. com and now Im finding people can buy timeshares for $1 and mine will probably never sell. Marriott intends to keep the $14,000 I gave them for something I never used. Im ***** about renting it out. I want my money back.

  Marriott Vacations Worldwide

  Date: 04/22/2025

  We're sorry to hear that you're no longer satisfied with your ownership. Since the purchase is a real estate transaction, if you wish to exit your ownership, you can speak with our ************* team at ************ to explore your options. You also have the opportunity to sell your ownership on the external market or through a third-party company. We advise caution when choosing to enlist a third party to rent or resell your vacation ownership interest. If you decide to use a timeshare resale company, we recommend evaluating the company first by asking for references. Additionally, you can find information regarding the resale of vacation ownership from the *************************************** (****) online at ************

  Marriott Vacations Worldwide

  Date: 04/22/2025

  We're sorry to hear that you're no longer satisfied with your ownership. Since the purchase is a real estate transaction, if you wish to exit your ownership, you can speak with our ************* team at ************ to explore your options. You also have the opportunity to sell your ownership on the external market or through a third-party company. We advise caution when choosing to enlist a third party to rent or resell your vacation ownership interest. If you decide to use a timeshare resale company, we recommend evaluating the company first by asking for references. Additionally, you can find information regarding the resale of vacation ownership from the *************************************** (****) online at ************

• Review fromSue M

  Date: 04/17/2025

  1 star

  Sue M

  Date: 04/17/2025

  First, the "priority booking" promised never materialized when planning our Hawaii anniversary trip. We couldn't arrive on our preferred dates and had to stay at a different hotel initially. Every request for upgraded views was met with waitlists. Second, the accommodations varied dramatically in quality. While ******************* on **** was lovely, **************** was terrible - essentially two connected hotel rooms with a microwave instead of the promised "beautiful full kitchen units." At *******************, construction work made relaxation impossible with dirt and noise everywhere. Most disappointing was discovering we weren't even staying in actual Marriott resorts but in separate buildings. In *****, we had to valet with Sonesta and walk through their hotel to reach the Marriott property. None of the "amazing opportunities and privileges" materialized, and the perpetual fees were never mentioned during the sales pitch. Youre better off booking vacations independently than dealing with these misrepresented timeshares.

  Marriott Vacations Worldwide

  Date: 04/22/2025

  When booking your ownership reservation, while we cannot guarantee availability, we highly recommend reserving your stay 12 to 13 months in advance, depending on your ownership level. We apologize that you were not satisfied with your stay at the **************** and hope you had the opportunity to discuss your concerns with the resort leadership team. Additionally, your original purchase documents include your acknowledgment and understanding of the ownership dues.

• Review fromAlan K

  Date: 04/08/2025

  1 star

  Alan K

  Date: 04/08/2025

  This is your warning to avoid attending or entertaining Marriott Vacation Clubs invitations to a free presentation. You will endure high-pressure, and multiple representatives stepping in until you agree to purchase. Dont think for a moment you will listen, get your freebies and go back to your vacation in an hour. It doesnt work that way. They will sell you on a lot of sweet sounding offerings but the reality is just the opposite. The sales team highlighted that I could buy weeks and resell them profitably, assuring me that my investment would appreciate in value. Nope! It is worthless. I was concerned about the possible increase in maintenance fees. The representatives minimized these concerns, claiming that fees would remain reasonable. Nope, theyve already risen significantly and Ive only owned a year. There are far more flexible and affordable vacation options available. Timeshares are expensive and the best part is you are in it for life! I have reached out to their exit services and ***** responded that I could not exit until it was paid in full with no attempt to even address my concerns. I asked why would I pay for something that I cannot use. No real answer. I have stopped my payments as thats the only option I have it seems. I wish I had been warned and could go back and run in the opposite direction of this timeshare. Just dont do it.

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for sharing your experience. We understand your concerns and would like to address them. Firstly, there is no obligation to purchase during a sales presentation. It's important to note that you signed and agreed that this purchase was for personal use only and not an investment. Additionally, maintenance fees are subject to change, and this information is provided in the purchase documents. Regarding exit options, we do offer them, but they are not guaranteed and depend on several factors, such as the loan being paid off and maintenance fees being current. We regret that your experience hasn't met your expectations and appreciate your feedback.

• Review fromPaul I

  Date: 04/06/2025

  1 star

  Paul I

  Date: 04/06/2025

  ? 1/5 Stars - Avoid at All Costs! I am writing this review to warn potential buyers about the absolute disaster of purchasing a timeshare from Marriott ************. What began as a seemingly innocent sales presentation quickly turned into a manipulative, exhausting ordeal that has cost me thousands of dollars and endless frustration. The initial red flag was the misleading sales pitch. What was promised as a quick 90-minute presentation morphed into a grueling 4-5 hour marathon of high-pressure tactics. Our sales representative, ********* Courtney ******** was nothing short of predatory, spinning elaborate lies about the supposed "benefits" of their point system. The reality is far from the dream they sold. Booking options are extremely limited, with false promises of free travel quickly evaporating. The maintenance fees are astronomical - over $3,300 annually and rising - with no real value in return. When we tried to book accommodations, we were told there was no availability, and they attempted to relocate us to an entirely different state! To make matters worse, when we sought to exit the contract, Marriott's customer service was a labyrinth of confusion and dead ends. They demand we pay off the entire loan before even considering contract termination.

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for sharing your experience. I'm disappointed to hear about your concerns as a longtime owner of over 20 years. As you know, maintenance fees are not collected or agreed upon by Marriott ************* but are determined and collected by the owners associations. These fees are essential for the upkeep and enhancement of the properties to ensure a high-quality experience for all owners. I apologize for any challenges you've faced with our ************************* If you would like to speak with ************** they can be reached at ************.

• Review fromIsabelle G

  Date: 04/04/2025

  1 star

  Isabelle G

  Date: 04/04/2025

  My husband and I have been caught in a frustrating back-and-forth with Marriott, trying first to schedule a call and then actually connect with someone to express our disappointment with our recent upgrade to the Marriott Abound program, which was mis***resented to us from the start and which we are still paying off. I've called many times trying to cancel this program and have been told that anyone from the ************* Team could assist with our request. However, the phone recording informed me of long hold times and directed me to submit my request online - something I have already tried unsuccessfully. Frustrated and disappointed, I voiced my concerns and even threatened to take to social media to share my dissatisfaction. We have been in touch with several people: *****, T'Shai, ********** ******** and ******** B, to name a few. After finally capturing Marriott's attention, the ************* Team reiterated that all payments must be up to date, and any further arrangements must be made through our original sales *** or his manager. Essentially, they're just shuffling us from one department to another. Our original sales ***, ***************, was based at Marriott's *************************************************, *******. However, we believe ** ***** no longer works there, and we don't know the name of the sales manager. No one has offered direct assistance. We're simply being passed in circles, with no resolution in sight.

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for sharing your experience. We understand your frustration and would like to clarify a few points. In order for our ************* Team to provide any exit options, the ownership loan must be paid off and all maintenance fees must be current. This requirement has been communicated multiple times by various associates. If you would like more information from our ************* team, please contact us at ************.

• Review fromLinda D

  Date: 03/28/2025

  1 star

  Linda D

  Date: 03/28/2025

  After decades as a Marriott ************* owner, I deeply regret my purchase. The initial high-pressure sales presentation deliberately misrepresented key aspects of ownership. What began as a reasonable investment has ballooned to nearly $70,000 of debt with maintenance fees continually increasing from what was promised as a "small annual fee" to thousands of dollars annually.Despite planning vacations 6-8 months in advance, I've barely been able to use my timeshare a dozen times in nearly three decades. Wheres the "easy access they proclaimed?Then came the ultimate insult during my 71st birthday stay: another high-pressure sales session convincing me to invest $20,000 on "Trust Points" to rescue my investment. Surprise! These points can't even be combined with my deeded week as promised, its now practically worthless.Marriott also concealed that my children would automatically inherit these financial obligations. It was presented as a benefit, not the lifelong burden it truly is. Between the exhausting sales marathons, microscopic contract print, hidden fees, and impossible booking system, Marriott has perfected the art of overpromising and underdelivering.This isn't a vacation club - it's a masterclass in travel deception. Save your money, its not worth it!

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for sharing your experience. We understand your concerns and would like to address them. Firstly, the purchase of ownership is not required during a sales tour. Marriott ************* provides a 10-day rescission period for all new purchases, allowing you to review the purchase documents thoroughly and decide whether to proceed or cancel for a complete refund of all funds paid. This period is designed to ensure you are fully informed and comfortable with your decision. Regarding maintenance fees, there are no hidden fees as all owner dues information is provided in the purchase documents. The Quality Assurance Checklist, which you sign and initial, outlines each point about fees to ensure transparency. We regret that your experience hasn't met your expectations and appreciate your feedback

• Review fromWayne R

  Date: 03/28/2025

  1 star

  Wayne R

  Date: 03/28/2025

  Over three decades, our family invested over $250,000 in Marriott ************* points, only to be repeatedly misled by aggressive sales **** and face increasingly unmanageable financial burdens. The company's approach has been characterized by consistent high-pressure to buy presentations at multiple resorts, with salespeople making exaggerated promises about rental income potential, resort availability, and point system flexibility. Our experience revealed a troubling pattern of deceptive practices. Each sales interaction involved being persuaded to purchase additional points, with representatives making unrealistic claims about potential rental income, future resort access, and club membership benefits. The maintenance fees have become super expensive, and the financing of purchases through high-interest loans has added significant financial stress. We found ourselves unable to use purchased weeks due to scheduling conflicts and facing misleading information about future benefits like ************** status. The company's tactics have been particularly predatory, targeting customers with complex and financially burdensome propositions. Our attempts to manage our investment were consistently met with minimal resort availability, growing financial challenges, and false promises from sales representatives. The mounting pressure and financial uncertainty have left us feeling trapped and deceived. We strongly caution potential buyers to thoroughly investigate Marriott *************'s practices before committing to their timeshare program. Our experience serves as a warning to those considering similar investments, highlighting the potential pitfalls of their aggressive sales approach and questionable business practices. Beware!

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for sharing your experience. We understand your concerns and would like to address them. Firstly, it's important to note that there is no obligation to purchase when you go on a tour. As a longtime owner, you are aware that maintenance fees are determined and collected by the resort owners associations, not Marriott ************** These fees are essential for the upkeep and enhancement of the properties to ensure a high-quality experience for all owners. We also provide all relevant information, including details about maintenance fees and booking practices, at the point of sale to ensure transparency. We regret that your experience hasn't met your expectations and appreciate your feedback.

• Review fromWan Lin H

  Date: 03/19/2025

  1 star

  Wan Lin H

  Date: 03/19/2025

  Marriott had always represented "family" and "value" to me, especially when my mother worked at the Marriott Hotel in **************. Thanks to the family rate, I had the opportunity to stay at several Marriott-branded properties over the years. After my mother passed away, I was offered a package deal from Marriott ************* to stay at the Marriott ******* in *********. This was just before the pandemic, around January 2020 or earlier. I attended the required sales presentation at the ************ near the Pulse property, where I was presented with a deal for a "deed" to the *************** and was told my payments would be treated as mortgage loans. Nothing could be further from the truth; this product is worthless. As a traveling surgeon working six days a week, I have found it impossible to utilize my ******** points as promised. I was never informed that the maintenance fees would continue in perpetuity, becoming a lifelong burden for my beneficiaries. The salespeople assured me I could rent out my timeshare to recoup costs another blatant misrepresentation, as I can barely secure reservations for my own use. I have recently discovered that these supposedly "exclusive to owner" units are readily available to anyone with a credit card through online travel sites at a fraction of what I pay as an owner. Due to these numerous misrepresentations and the complete lack of value in this membership, I refuse to make any further payments to this predatory company. The entire experience has left me with such a bad taste in my mouth that I cannot imagine giving any more of my hard-earned money to Marriott. The trust I once had in the Marriott brand has completely disappeared.

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for sharing your experience. We understand your concerns and would like to address them. Firstly, Marriott ************* provides a 10-day rescission period for all new purchases, allowing you to review the purchase documents thoroughly and decide whether to proceed or cancel for a complete refund of all funds paid. This period is designed to ensure you are fully informed and comfortable with your decision. Regarding maintenance fees, it's important to note that these are determined and collected by the resort owner's associations, not Marriott *************. These fees are essential for the upkeep and enhancement of the properties. We regret that your experience hasn't met your expectations and appreciate your feedback.

• Review fromHelen V

  Date: 03/13/2025

  3 stars

  Helen V

  Date: 03/13/2025

  The Marriott timeshare sites are wonderful and you get a great value when you are able to go to a site. However, you do not get your value if you have to bank your points to use later. You only get ******* points. You pay 1800 a year for the timeshare but the points are only worth about 860. Not even half the value. AND you have to pay to bank them. So. Yes. Great locations and sites. Wonderful when you can use them. Not a fair exchange at all if you cant make it and have to bank the week.

  Marriott Vacations Worldwide

  Date: 04/16/2025

  Thank you for your feedback. You're correct that the best value for your club points is to use them at one of our Marriott ************* resorts. However, if you're unable to use your Annual Trust points, we offer several alternatives such as trading for Marriott Bonvoy points, ********************** external exchange, car rentals, or airline miles. We strive to provide flexible options to ensure you can make the most of your membership.