Reviews
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromPeter E
Date: 07/19/2023
1 starPeter E
Date: 07/19/2023
Requested bid to ship between XPO terminals. I provided dimensions (one was 8' or 96"). Estimate was written as 95". Turns out that the charges for 96" item are TWO-fold what I was quoted. I wasn't offered the opportunity to cancel my shipping with this exorbitant upcharge. I requested consideration or adjustment of charges in light of deceptive estimate and dramatic change in cost. Was told impossible and process doesn't permit. I was taken advantage of and would recommend you work with other entities. Customer service agent was not honest. I requested reduction in exorbitant and unexpected charges (I was willing to pay some extra) and was essential told it was all my fault and I would be given no refund. Looked at other comments and wish I had reviewed before using - also wish I could give negative stars.
FreightCenter
Date: 07/28/2023
Hello,
First and foremost, we apologize for your experience and thank you for providing us your feedback.We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reporting during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued by the carrier.
After reviewing the call in November 2022 between our agent and yourself, it was discovered that you did in fact give the dimensions of 8 or 96 high. When you spoke again in May, 2023, the agent verified the weight and dimensions with you and stated that it was 95 high and you stated there abouts. If we were notified at this time that the shipment was 96, we could have re-rated at those dimensions.
As FreightCenter was charged by the carrier for the additional length, we would like to refund you for one half of that additional charge of $231.66, to your credit card if that is acceptable. Please reply to this review or send an email to ***************************** and reference your shipment # ********.
Thank you,
The FreightCenter TeamReview fromChristopher R
Date: 07/11/2023
1 starChristopher R
Date: 07/11/2023
Absolutely terrible customer service and business practices. Will charge your card repeatedly without prior authorization from you as a customer. Customers beware!FreightCenter
Date: 07/12/2023
Hello,
Thank you for your feedback and we apologize for the inconvenience.Your shipment was showing a balance due,and our ********************* charged your credit card (as per our Terms and Conditions). As soon as that was done,it was realized that it was an error. Your card was immediately refunded.
Again, we are sorry for the inconvenience, and we are happy we were able to get it resolved.
The FreightCenter Team
Review fromEduard L
Date: 06/27/2023
5 starsEduard L
Date: 06/27/2023
********** was extremely helpful and very fast with responding to my questions and concerns It's a pleasure to have a representative woth knowledge and experience Not to mention very friendly as well Thank youFreightCenter
Date: 06/28/2023
Thank you for taking the time to leave us a review. Its so encouraging to hear back from happy clients!
The FreightCenter TeamReview fromJD J
Date: 06/26/2023
5 starsJD J
Date: 06/26/2023
Amazing customer service. Delivery was safe and super fast. Price was also reasonable. Fantastic customer service from *********************************. I will definitely will be doing business again.FreightCenter
Date: 06/27/2023
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
We look forward to working with you in the future.
Thank you,
The FreightCenter TeamReview fromChristopher S
Date: 06/10/2023
5 stars********** went far above and beyond he provided an amazing service and was extremely helpful with all the questions I hadReview fromElmer W
Date: 05/19/2023
5 starsElmer W
Date: 05/19/2023
Special Thanks to ********************************* ...No way we would/could have made this purchase of a piece of history, and its relocation without him! He made the relocation from ****** ***** to ********* ****** happen at a price I could afford. Well done ****!!FreightCenter
Date: 05/23/2023
We appreciate you taking the time to let us know about your experience! We can't wait to share the great feedback with ****. We're so happy **** was able to give you the best shipping experience possible.
Thank you,
The FreightCenter TeamReview fromMJ L
Date: 04/24/2023
5 starsMJ L
Date: 04/24/2023
Had the chance to work with ***********************, he was excellent! He was to the point, knew what the options were and very patient with me throughout. I came into this not having any idea how to ship some equipment and *** took the time to talk me through all my options.FreightCenter
Date: 04/28/2023
We built FreightCenter to provide the best possible service to every customer who uses our service. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
We’ll make sure that Abe receives your kind feedback.
Thanks again,
The FreightCenter TeamReview fromPATRICK S
Date: 04/11/2023
1 starPATRICK S
Date: 04/11/2023
All they want is your money. I would give negative stars if possible. They will tell you whatever you want to hear just to get your shipment booked, then they will do nothing to help. It took two phone calls and a week to get XPO to pick it up. I was told it is a two-day transit from Fontana, California to Olympia, Washington. Twelve days later it is still in California. They have your money and don't care. DO NOT USE THIS BROKER. Call a shipper directly. NO HELP, NO DISCOUNT, NO REFUND.FreightCenter
Date: 04/18/2023
Thank you for taking the time to share your feedback with us. Were sorry to hear your experience has been frustrating.
As a Third-************************ FreightCenter requests a pickup from the freight carrier on the requested day. Unfortunately,they dont always make it to pick up on that requested day. When this happens,they will roll it over to the next business day.
Its important to keep in mind that all transit times are estimates provided by the carrier and not guaranteed. The carriers oversee scheduling. We do work with all of our carriers to ensure a smooth process, but there are always factors such as weather, holidays etc. that are beyond anyones control.
We hope this information helps clear up any confusion. Again, thank you for your feedback as it provides valuable information on how we can improve the customer experience.
Thank you,
The FreightCenter TeamReview fromLuciano s
Date: 04/06/2023
5 starsLuciano s
Date: 04/06/2023
I found this company on ****** I was very well attended and they solved my problem good price and a lot of attention I liked it Thanks good jobFreightCenter
Date: 04/11/2023
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
The FreightCenter TeamReview fromYazmin R
Date: 03/29/2023
5 starsYazmin R
Date: 03/29/2023
Our company has been using Freight center for more than 2 years in a monthly basis and their quotes and customer service are the best , ******************************* is our freight account manager and he finds us the best freight at a great price , he takes care of everything within minutes . Just dial the number and hes extension and h*** be more than happy to help you . P. (800) 716?-?7608 Ext. ****FreightCenter
Date: 03/29/2023
Thank you for taking the time to leave us a review. Its so nice to hear back from happy clients! ******* works hard and is packed full of knowledge. You are in good hands!! Thank you for being a loyal FreightCenter customer.
We look forward to continuing working with you and assisting with your shipping needs
Thank you,
The FreightCenter Team
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