Reviews
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromLance B
Date: 10/11/2023
5 starsLance B
Date: 10/11/2023
Shipping to Hawaii can be a daunting task. Cost alone will deter many. Trying to find the right company, for the right price, and best appropriate delivery services is difficult. Working with Kris, the freight manager for Freight Center, made the job seamless. If I had any questions, doubts, or just the lack of confidence in the job, Kris was there to settle the tide. Great job. Well done. Highly recommend. Don’t do it alone. Mahalo brother Kris. A Hui Hou, L****
FreightCenter
Date: 10/23/2023
Were so grateful that you took the time out of your day to share your review with us. Well make sure that **** receives your kind feedback. It will make his day!
The FreightCenter TeamReview fromSymon L
Date: 10/11/2023
1 starSymon L
Date: 10/11/2023
do NOT give this company any money! their policy is to keep it even if they cancel your shipment or don't ever pick-up. initially the FreightCenter experience was excellent. we chatted with Kristopher and everything was going smooth until they day of pick-up (no show). our shipment got cancelled by FreightCenter while we were waiting for pick-up, then they offered us much higher services that could pick-up the next day. then we discovered that FreightCenter changed our pick-up address and we now had get our large freight to THEIR terminal in another city (and still pay the higher prices). we can't move the freight, that's why we hired FreightCenter, so we cancelled the order. they say they keep 20%! no matter what - even if they cancel or don't pick-up. you have been warned - if you're experience with FreightCenter goes bad, you still pay them.FreightCenter
Date: 10/17/2023
Thank you for your feedback and we apologize for the inconvenience and the experience youve had with FreightCenter.
After reviewing your shipment, we feel that this was an error. We will refund your credit card the 20% cancellation fee in the amount of $143.60. This will be done by end of business today.
Again, we are sorry for the inconvenience, and we are happy we were able to get it resolved.
The FreightCenter TeamSymon L
Date: 10/18/2023
excellent!thank you for looking deeper into our situation. we will consider this matter closed with full satisfaction.Review fromB. H
Date: 10/09/2023
5 starsB. H
Date: 10/09/2023
**** did a great job helping us with our latest shipment. Thanks ****!FreightCenter
Date: 10/10/2023
Thank you for the kind review! We are so proud that we earned your business here at FreightCenter. We will be sure to let **** know that you appreciate him.
The FreightCenter Team
Review fromChianna S
Date: 10/08/2023
1 starChianna S
Date: 10/08/2023
Vet bad company. My crated item was picked up and sent. Then the charged my credit card an addition *****. Saying they measured my crate. I have the receipt from the crating place with the dimensions. Scammers! Do not ship with them.FreightCenter
Date: 10/10/2023
We appreciate you taking the time to tell us about your concerns with your shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight;we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reporting during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued by the carrier. In your case, the dimensions were larger than what was provided to the agent during the quoting process. Your shipment took up more space than was quoted for (**** cu ft vs ***** cu ft).
We hope this information helps clear up any confusion. Again, thank you for your feedback.
The FreightCenter TeamReview fromT. B
Date: 09/28/2023
5 starsT. B
Date: 09/28/2023
This was my first experience with shipping freight. Kristopher ****** made the process easy. He went above and beyond to help make sure we had everything we needed and in place for our shipment. Thank You Kristopher!FreightCenter
Date: 09/29/2023
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
We look forward to continuing working with you and assisting with your shipping needs.
Thank you,
The FreightCenter TeamReview fromDustin S
Date: 09/26/2023
1 starDustin S
Date: 09/26/2023
Company is a fraud! They quote you one price then charge your credit card another. Do not give them your credit card number! Beware!FreightCenter
Date: 09/27/2023
We appreciate you taking the time to tell us about your concerns.
As you have done over 100 shipments with FreightCenter, you are aware that FreightCenter is a 3rd party logistics company; therefore,we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reporting during the quote phase and the actual weight, class or dimensions or additional services used, as noted by the carrier, a billing adjustment is issued by the carrier.
Please refer to our Terms & Conditions sections below. This should clarify any questions that you may have regarding charging your card, Payments, Open Account ,etc.
XI. Open Account
XII. Initial Billing
XIII. Billing Adjustments
XIV. Payment
We hope this clarifies the additional charges and if you have any further questions, we would be happy to answer and assist.
Thank you,
The FreightCenter TeamReview fromChris R
Date: 09/07/2023
5 starsChris R
Date: 09/07/2023
Our small nonprofit needed to ship three pallets from ******* to ********** but had a limited budget and no knowledge of shipping. After submitting the quote request form, I spoke with National Account Manager *********************************. **** patiently walked me through the entire process, asked all the right questions, and offered us an exceptional price.The entire process was painless; on shipping day, everything went off without a hiccup. **** ensured that I had an excellent customer experience. If we need to ship anything in the future, I would absolutely go to FreightCenter. Thank you!FreightCenter
Date: 09/08/2023
We appreciate you taking the time to let us know about your experience! We can't wait to work with you again on future shipments. We're so happy that **** he was able to give you the best shipping experience possible.We're proud to serve as your personal shipping department.
Thank you,
The FreightCenter TeamReview fromLaurie B
Date: 09/06/2023
5 starsLaurie B
Date: 09/06/2023
An excellent experience. With a spouse overseas, I was left to arrange for the delivery of a heavy over-sized load and did not know where to start. ********************* answered all my questions (and there were many). He arranged for a seamless delivery that was far superior to what the vendor was recommending. He followed up on all the details at the time of pickup, which ended up being essential. The delivery crew were professional and delightful. I would use them for again, especially ****. Thank you for all the help!FreightCenter
Date: 09/08/2023
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
The FreightCenter TeamReview fromMaria H
Date: 08/09/2023
5 starsMaria H
Date: 08/09/2023
I was looking for a secure and not too expensive solution to ship 4 large boxes of artwork. ********************************* from the FrightCenter helped me a lot and was able to implement all my wishes. Thank you!FreightCenter
Date: 08/15/2023
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
The FreightCenter Team
Review fromRobert V
Date: 07/24/2023
4 starsRobert V
Date: 07/24/2023
My transactions with FreightCenter were smooth and the delivery arrived as scheduled. I worked with ***********************, who was helpful and always able to answer my queries re: the shipment. I'd do business with FreightCenter again should the need arise.FreightCenter
Date: 07/28/2023
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
We look forward to continuing working with you and assisting with your shipping needs
Thank you,
The FreightCenter Team
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