Business Profile
Home Based Business Marketing
IT Works! Global, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.92/5 stars
Average of 128 Customer Reviews
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Review fromTina P
Date: 10/23/2022
1 starTina P
Date: 10/23/2022
This product does not do what it claims. When asking to cancel a 3 month membership, they refuse and will not cancel without charging a fee. The product does not do what they say it will. Customers should not be penalized for cancelling.IT Works! Global, Inc.
Date: 10/24/2022
Hello ****, We are sorry to hear your claim about the product. And since our products produce different results for different people and different sensitivity levels to the ingredients, we do not guarantee specific results or offer a money-back guarantee. Thus, the reason we have listed all the ingredients on our Product Info Sheet which can be found on our main website. This way a customer can preview the ingredient list or any Warning labels before they buy the product. As a loyal customer, you do have the option of switching to an alternative product. However, due to the circumstances we find that customer service did cancel all future autoships on October 20, 2022, and no more charges will incur. Also, you are not liable for any future autoships or membership fee. Sincerely, It Works!Review fromAmanda M
Date: 10/06/2022
1 starAmanda M
Date: 10/06/2022
Awful business practices been with this company for years. They make pretty good products but cannot keep up and most importantly go back on their word. If I was you I wouldnt get started with them with anything. theyll just get you hooked on something that they wont keep up and then just leave you hanging like they did me. So they wanted to change their loyalty program so they acted as if my card decline because they were using the wrong card information. And when they realize this, could do nothing to rectify the situation. I was just taken out of the loyalty program made a regular customer after years of doing business and providing them with additional customers. Some loyalty I received in return. I will be taking my own advice and finding another product that works just as well and when I do I will be dropping them. Its nothing like patronizing a company that doesnt have their stuff together, just awful!!!!IT Works! Global, Inc.
Date: 10/19/2022
Dear ******, We are sorry to hear about this matter. Please email our Loss Prevention Team at ******************************************** Sincerely, It Works!IT Works! Global, Inc.
Date: 10/19/2022
Dear ******, We are sorry to hear about this matter. Please email our Loss Prevention Team at ******************************************** Sincerely, It Works!Review fromCharity L
Date: 09/26/2022
1 starCharity L
Date: 09/26/2022
This place is horrible. I bought a product from them. It made me sick they refuse to give me my money back. Now I have to pay $50 to cancel. This come is a scam I won't doing business with these ******** againIT Works! Global, Inc.
Date: 10/20/2022
Dear ******** We had responded to your concern back on September 26, 2022. We responded to your support ticket as follows: Hello ******** we are sorry to hear your claim about the product. And since our products produce different results for different people and different sensitivity levels to the ingredients, we do not guarantee specific results or offer a money-back guarantee. Thus, the reason we have listed all the ingredients on our Product Info Sheet which can be found on our main website. This way a customer can preview the ingredient list or any Warning labels before they buy the product. As a loyal customer, you do have the option of switching to an alternative product. However, due to the circumstances we can certainly waive the $50 USD Membership fee and we have cancelled your account. Please be rest assured your account has been cancelled and no more charges will incur. We wish you well. Sincerely, It Works!Review fromJan P.
Date: 09/23/2022
5 starsJan P.
Date: 09/23/2022
Ive been using this companys products for years now. I truly love the wraps and how they tighten my skin after kids. The greens give me energy and keep me regular. I use the cleanse every other month to keep my gut healthy and the fat fighters save me after sweets/carbs!IT Works! Global, Inc.
Date: 10/20/2022
Hi ***, We are so happy to hear you love our amazing products and services as much as we do! Thank you for sharing your personal results. And thank you for being a big part of the It Works! Family! We look forward to having you for more years to come! We really appreciate your feedback! Sincerely, It Works!Review fromCourtney B
Date: 09/13/2022
5 starsI absolutely LOVE the products, I lost 20 lbs with them plus I love the discount! They are always coming out with new products & I always get the best care from my distributor!Review fromArron J
Date: 09/08/2022
1 starArron J
Date: 09/08/2022
I was recently introduced to ********************* of IT WORKS and encouraged to try the 90 Day Challenge (Skinny Gummies + Thermo Fight X), by a friend of a family member. The claim was losing 30 lbs in 3 month - 10lbs each month.Based of that recommendation and after speaking with *********************, I decided to try it out! Right from the start I was over charged by $10 for the first month's order and when I raised this issue with *********************, she told me "that's the way I have always combined the packaged items and I will inform my team of the combo change - cuz they will do as I say!" However, there was no gesture for a credit / refund / discount at this time.. FIRST RED FLAG!I let it go.. Then, as part of ************************* ongoing social media marketing, she was looking for 'testers' for various products and I thought I would reach back out to inquire if I could become a tester for the current products I had purchased (or other products).. her response back to me was, "to be a tester, you can 'purchase whatever products' you like to try via the loyal customer discount program" (it's the same price for all, lol) ...SECOND RED FLAG!!Upon completion of the 90 Day Challenge there was NO Significant weight loss.. when I reached back out to ********************* to express my concerns, her response was, "I wish we would have chatted sooner ???? we could have switched something, or changed the time of day etc. They won't refund you unless the products are unopened. If they are, it's no problem!" How can I complete the 90 Day challenge WITHOUT consuming the products?!?! ... THIRD RED FLAG!!!When I expressed my dissatisfaction of the 90 Day Challenge products ($185x3 = $555), ********************* attempted to deflect and place blame back on to me and said, "Same. If you were a woman I would say menopause!" WOW - WTF.. I was speechless at this point! FOURTH RED FLAG!!!!Finally, when I attempted to appeal to ********************* and ask if there was anything that she could do in good faith to fix this maIT Works! Global, Inc.
Date: 10/20/2022
Hi *****,We are sorry to hear you did not achieve the intended results. However, we do not hide the fact that It Works! specifically lists the Return/Refund Policy on our website as to advise you that we do not guarantee specific results nor offer a money back guarantee. It is listed as #1 as you can see https://static.myitworks.com/legal/pdf/returnspolicy.pdf Also, it is not mandated that all businesses have a money back guarantee. Our business welcomes thousands of loyal customers and each person is an individual and effects *** vary. Everyone is different. Also, please refer to #4 - To receive a refund, all items must be post-marked with in (30) days of the ship date and must be in an unopened and/or new condition. A traceable shipping method must be used. It Works! is not liable for the shipping costs of returned items or any returned shipments that *** be lost in the return shipping process.We are happy to issue a refund for any unopened or unused product that you *** have. If this is the case, please advise and we will send you a return label.Sincerely,It Works!Review fromStacy E
Date: 08/19/2022
1 starStacy E
Date: 08/19/2022
These do not work ..gained weight! Charged me a membership fee that was never disclosed when I ordered and charged me 11$ per bottle to return again failed to mention when I ordered that I would be paying for return shipping. Continued to charge my card and send product after cancellation and still refuse to give me a refund for full amount and then told me as a one time courtesy they would give me 6.95 back towards shipping. This company is a scam. There product is a joke and so is there customer service. Due a refund of 207.40 out of 331.31 that is owed to me.IT Works! Global, Inc.
Date: 08/23/2022
Dear *****, We are sorry to hear your claim about the product. And since our products produce different results for different people and different sensitivity levels to the ingredients, we do not guarantee specific results or offer a money-back guarantee. Also, we have reviewed your call to customer service about your refund. Please note that the customer is responsible for all shipping & handling costs associated with the return. As a courtesy, customer service did issue you a return for shipping & handling for $6.95 for returned order XXXXXXXXX. Furthermore, you received a full refund for May order #XXXXXXXXX for $47.90. It may take up to 5 business days for your financial institution to credit you the funds. Finally, you mentioned other refunds. However, we find that belongs to another account and the account holder must contact us. Please check your personal email for a full response. Sincerely, It Works!Review fromJackie G
Date: 08/11/2022
1 starJackie G
Date: 08/11/2022
Terrible company..horrible experience and customer service. Do NOT do business with themIT Works! Global, Inc.
Date: 08/16/2022
Hello ******, We are sorry to hear about your experience. However, according to USPS Tracking it shows that your package was Delivered. We will send you the tracking information and email you as well. Please check your email. Sincerely, It Works!
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