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Business Profile

Cremation

Neptune Society

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Reviews

This profile includes reviews for Neptune Society's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neptune Society has 75 locations, listed below.

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    Customer Review Ratings

    4.22/5 stars

    Average of 184 Customer Reviews

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    Review Details

    • Review fromKatherine K

      Date: 06/27/2024

      5 stars
      I would like to extend my heartfelt gratitude to Opie James P., Services Manager (SD), for his incredible support during a very difficult time in my life. When my brother passed away, Opie's assistance was invaluable. His empathy and understanding were deeply comforting, and he went above and beyond to help me navigate the necessary arrangements. Without his help, I would have struggled to manage everything on my own. Thank you, Opie, for your kindness and support during such a challenging time. Thank you so much Mr. P. for everything ********* ******
    • Review fromWilliam W

      Date: 06/26/2024

      1 star
      I've been scammed!! Because I lost an additional income, I was no longer able to afford billing. Long story short, I was scammed out of $1,849.00 A Senior. & A Stroke Survivor
    • Review fromDale L

      Date: 06/22/2024

      4 stars
      The Team from Neptune were most helpful. They were quick to return calls and always asked if there was anymore questions or concerns.The whole team was professional, caring and quick to respond.************************
    • Review fromSandra C

      Date: 06/20/2024

      5 stars
      The Neptune Society in ************, ******** were very helpful and answered any questions I had concerning my husbands death. ****************** was always available and the ** office took care of everything. It was so nice that things were taken care of in a time of grief.
    • Review fromHolly H

      Date: 06/17/2024

      1 star
      The Neptune Society sales person was nice, but very misleading. I'm ending up paying $1,260 more than what I thought I was going to pay. Apparently there are TWO separate contracts, instead of just one. One is only for the cremation services that they provide and a second one is for the cardboard urn ($1,505 - rather expensive for cardboard) and travel insurance ($569 which I was told was included in the total price - but not true). I do not need $569 worth of travel insurance because I don't travel, so this is money I have thrown away for nothing. Their computer program did not clearly present in one place what I was signing up for, so the total price was virtually impossible to catch at the time since there was a lot of information and the salesperson was not forthcoming. I only found out my situation a few days ago after receiving something in the mail showing my balance, which was significantly higher than what I expected. By the time I found this out, the 30 days cancelation had expired so I am left paying 57% more than what I had understood I would pay.
    • Review fromAna E

      Date: 06/16/2024

      1 star
      One would expect that empathy and efficiency would be paramount in the cremation business. However, after my husbands body was picked up, my son and I were subjected to another sales meeting. The only thing we were awaiting were the death certificates. After multiple calls to your office went unanswered, I discovered that they had been sent to the wrong address and only later delivered to my home. Additionally, I am now facing delays with the fingerprint in silver that my husband ordered while he was still alive. During our first video call, I was told it might be ready by Mothers Day. We are now in mid-June. Every time I call, I am put on hold for 20 to 30 minutes, only to be told that someone will call me back. Despite making five attempts, I have never received a callback.
    • Review fromFrank G

      Date: 06/12/2024

      5 stars
      Bill W. and Rhonda, Thank you so much for all your help! Prompt, courteous and compassionate service.
    • Review fromTheresa K

      Date: 06/12/2024

      4 stars
      Ms. Stephanie S., Funeral Director for Neptune Society of Brentwood, TN, and her staff provided exceptional guidance and support during the unexpected passing of my younger brother in February, 2024. Ms. Sylvester was able to secure a copy of his original contract using his legal name and birth date. I had many questions about what was covered, the cremation process, timeline and other pertinent matters. Each call and email were answered promptly. While Neptune offices in some other states may have been the subject of customer complaints, this is certainly not the case for their Brentwood, TN, location, and was never a part of my experience. The services I received starting with our initial contact at my brother's death through the retrieval of his ashes, and beyond have been most professional and compassionate.
    • Review fromBeverly P

      Date: 06/11/2024

      1 star
      Very regretful that I signed up for this service. I now have found I can save $4,000 by not using them but they say I cannot get out of my contract. I am spreading the word for everyone to NOT SIGN UP WITH THIS COMPANY! You can get this service done MUCH less expensive!
    • Review fromHaiyan W

      Date: 06/10/2024

      5 stars
      Excellent service, Julia is professional and helpful. Thank you so much!

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