Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 646 Customer Reviews
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Review fromAJ S
Date: 08/25/2024
5 starsAJ S
Date: 08/25/2024
Once again so impressed with Chewy!! I ordered my cats prescription food at the last minute because we ran out before my next autoship. They had no idea we were completely out, but it arrived the next day. I was so happy and relieved we didnt have to go out to find food to hold us over. Chewy I wish I could be one of your customer service **** because you are a wonderful company!! My cats tummy thanks you!!
Chewy, Inc.
Date: 08/27/2024
Hi **,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warm regards,
Rio S.
Customer Service Manager
**************************
**************Review fromAl W
Date: 08/21/2024
5 starsAl W
Date: 08/21/2024
I order Hills Science Diet I/D for my 9y/o Maltese named Princess ******* and recently I had locked myself out of the account and I called **************** for assistance and the lady who helped me was Super awesome and friendly and she helped me with my order. I told her about my babies and how Princess had Pancreatic Cancer , and has been strong fighting for her health ! The order came within two (2) days and then today they (Chewy) sent me a Wellness card with a couple toys for them I was moved to tears , I wanted to reach out and thank Chewy and their Staff for bringing a smile to Us and our Babies !!! Thank you so much and Bless you for all you doChewy, Inc.
Date: 08/23/2024
Hey there Al,
Thank you for reaching out and sharing your heartfelt experience with us.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your furry family. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing **********************, and please don't hesitate to reach out if there is anything else we can do for you.
Warm regards,**********************
Customer Service Manager
**********************Review fromDebra O
Date: 08/20/2024
5 starsDebra O
Date: 08/20/2024
Our 13.5 year old *********************** passed away one week ago. My daughter called on Saturday to cancel some auto shipments of supplements and also to inquire about some specific suggestions as to where we can donate the many partial bottles of opened medicine that we have. As in, is there a certain rescue/shelter that Chewy finds reputable. The representative was very sympathetic and helpful. Even adjusting some costs for us, which is not what we were seeking. On Monday we received a beautiful flower bouquet in honor of our cherished girl ??I was going to say that you have no idea what this touching gesture meant to us, but I feel that someone at Chewy absolutely does. Thank you all.Chewy, Inc.
Date: 08/21/2024
Hi there *****,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved, *****. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided ***** a loving home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warm regards,
************
Customer Service Manager
**********************Review fromShannon M
Date: 08/19/2024
5 starsShannon M
Date: 08/19/2024
Real pet people! I received a shipment of perscription dog food days before my dog passed. I called Chewy and a woman named Karen refunded my money, cancelled the auto ship and told me to donate the food. The best part, she had lowers sent. That was an amazing experience!Chewy, Inc.
Date: 08/22/2024
Hi *******,
Thank you for reaching out and sharing your heartfelt experience with us. We are deeply saddened to hear about the loss of your beloved Karma, and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing Chewy,and please don't hesitate to reach out if there is anything else we can do for you.
Warm regards,
******************
Customer Service Manager
**********************Review fromKaitlyn D
Date: 08/19/2024
1 starKaitlyn D
Date: 08/19/2024
Chewy delivered expired and molded chicken feed to my home. While they refunded the cost of the bags, they would not provide any compensation or solution for me to dispose of the 100lbs of molded food that I was now responsible for. This product was delivered to my home three times in the last two months - all three bags were expired, two were visibly moldly and could be smelled before opening the bag. I do not recommend using Chewy for any food, feed, or supplements as a result.Chewy, Inc.
Date: 08/28/2024
Hi there *******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
As I mentioned in my email and voicemail, I did a thorough review of your account and can confirm warehouse complaints were processed when you contacted us, and I have escalated the previous complaints with our warehouse team to ensure any affected products have been removed from our inventory. I also spoke with the manufacturer, and they confirmed that the products were not expired and the dates on the packaging were the date of manufacture.
Lastly, due to your experience and as an added courtesy, wed be happy to offer a $50 eGift Card towards your next Chewy order. This has been applied to your account and is available to use on your next order.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm ****************************************************************** Manager
**********************Review fromAndi W
Date: 08/19/2024
3 starsAndi W
Date: 08/19/2024
I like Chewy but cant trust their delivery service! If it rains or is cloudy ***** has weather issues you can bet it wont make it in 1-3 daysmore line 5-7 dayaChewy, Inc.
Date: 08/20/2024
Hi *******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in excellent condition, ready for your pets to enjoy. While most customers can expect to receive their food and supplies within 1 to 3 days, if our shipper experiences high volume or inclement weather, it can lead to delays. We apologize for any inconvenience the late delivery caused and how a delay may have inconvenienced your family and your personal schedule.
As a courtesy, and due to the shipping delays, wed be happy to offer a $30 eGift Card towards your next Chewy order. This has been applied to your account and is available to use on your next order.
We genuinely appreciate your feedback and thank you for giving us the opportunity to assist you. If you have any questions or need further assistance, please dont hesitate to reach out. Were here 24/7, always ready to lend a helping paw.
Warm regards,
************
Customer Service Manager
**********************Review fromTiina P
Date: 08/18/2024
5 starsChewy is an amazing company! I have always had good customer service from friendly reps. **** are reasonably priced and they have so many products and services to choose from. Sadly, this past Tuesday, my dog ***** had to be put to sleep. I asked Chewy not to send me his medicine anymore. **** were very sympathetic when I told them why and I was floored by their concern. And then, to top it off, Chewy sent me flowers! This is the business model which all companies should strive for. **** actually have a heart. Thank you Chewy for helping me through one of the worst experiences of my life.Review fromMegan L
Date: 08/16/2024
5 starsAbsolutely outstanding. When my dear Copper passed, I asked if they knew of a way for me to donate his unused flea medication. They told me that while I should discard it, they wanted to refund my money and asked if I wanted to share pictures of my sweet boy. Care and compassion- the best way to run a business.Review fromHeather D
Date: 08/15/2024
1 starNormally I love Chewy and am a loyal member, but their packing team needs SERIOUS work! I have two cats and frequently place large orders and more than twice now, they have placed a 35 lb container of litter in the same box as something easily breakable/crushable with little to no padding Today was the last straw when ONCE AGAIN I arrived home to see my pharmacy item VISIBLY POURING OUT OF THE *** ON MY FRONT DOORSTEP. Sure enough, the lysine powder my cats are out of and desperately need was completely destroyed by the litter (and now the pail of litter is covered in lysine powder - extra thanks Chewy). No padding or packing paper in sight to brace the impact. I chat with **************** first for a refund and replacement and they tell me to call, so I call They give me the refund, but are now out of the pharmacy item until further notice, so cant give me a replacement So now, again, my cats are suffering and without supplies because Chewys carelessness Since I have to buy my lysine powder elsewhere now, Im considering taking my business elsewhere entirely too since I cant reasonably trust my items (especially pharmacy items) to arrive at my door safely and in one piece (again, not an isolated incident). The **************** Reps solution? I would have to call EVERY ORDER to ensure the litter is packed separately So now Im being asked to take even more time to fix a mistake thats not mine and to reiterate what should already be common knowledge?Review fromSean T
Date: 08/14/2024
5 starsChewy recently found out my dog has passed, they went out there way, and spent money on giving me a note and a flower arrangement, they didn't have to do that, that is class, I appreciate that love for my fur baby, thank you chewy!!!
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