Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chewy, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

Review Details

• Review fromKim J

  Date: 05/29/2025

  5 stars

  Kim J

  Date: 05/29/2025

  Chewy is the most caring company I have ever seen. I just lost two pets and when o removed their profiles I received flowers from them the next day. They have provided excellent customer service consistently for years I love them so much I tell everyone about them I would do a free commercial for them
  

  Chewy, Inc.

  Date: 06/04/2025

  Hey ***,

  
  Thank you for reaching out and sharing your heartfelt experience with us.

  
  I'm so incredibly sorry to hear about the loss of your beloved Monkey and ******* ********. We send our sincerest condolences to you during this difficult time.

  
  Your kind words about our teams support truly mean a great deal to us. At Chewy, we strive to provide compassionate, personalized care with every interaction, and were grateful for the opportunity to have been there for you when you needed us most. Knowing our efforts brought some comfort to you and your friends is something we hold close to our hearts.

  
  Please know were here for you anytime you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.

  
  Thank you again for choosing Chewy. If theres anything else we can do to help, please dont hesitate to reach outwere here 24/7 to lend a helping paw.

  Warm regards,
  ******** M
  Customer Care Manager
  **********************

• Review fromMayleigh W

  Date: 05/27/2025

  5 stars

  Mayleigh W

  Date: 05/27/2025

  I am so grateful for the Chewy Family. We recently lost our ***** ***** and had to cancel all her medications we had on auto ship. It has been extremely difficult losing our girl, but today I received the most beautiful flowers from the Chewy family. It was such a wonderful surprise.
  

  Chewy, Inc.

  Date: 06/03/2025

  Hi Mayleigh,
  
  Thank you so much for your kind message. Were truly sorry for the loss of your sweet Sandyshell always hold a special place in the Chewy family.
  
  We hope the flowers brought a small moment of comfort during this difficult time. Please know that were thinking of you and sending love your way.
  
  Warmly,
  
  ****** *.
  Customer Service Manager
  **********************

• Review fromSkye S

  Date: 05/26/2025

  1 star

  Skye S

  Date: 05/26/2025

  I used chewy regularly. maybe half the products I buy the descriptions were a lie. also my dog needs medication every day for the rest of his life I have been on the auto renewal/ship program for years. every time they are wayyy late. it is never on time. the chewy pharmacists either just dont work or they are over worked. and to speak to one... forget it. I was in there chat for over 48 hours waiting for one. my dog will DIE if he does not get this medication regularly as it is preventative medication to keep his very minor heart murmur from getting worse. it works wonders. but chewy will let your dogs die has they will be months late delivering your medications. each time I have to go to the local vet and get a 30 day supply. and something multiple times because even after the first 30 days are up chewy is still not gotten me my dogs medication so I have to go back to the vet and get another 30 day supply. I do not live close to the vet which is why I use chewy. they are absolutely horrendous when it comes to their medication processes and the auto fill/ship feature
  

  Chewy, Inc.

  Date: 06/03/2025

  Hi there Skye,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  I did some digging and was able to locate your order ending in *****. According to ***** tracking, the order was delivered on May 28, 2025, at 6:40 p.m. As a courtesy, and due to your experience, we issued a full refund for this order. Generally speaking, you should see the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, though the timing may vary depending on your banking institution.
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  Kind regards,

  ***** *.

  Chewy **************************** Manager

• Review fromMichael M

  Date: 05/24/2025

  1 star

  Michael M

  Date: 05/24/2025

  I started using Chewy a few months ago to get prescription medication for my dog. I set up everything for autoship and waited. After a few weeks with no updates, I checked my account and saw the order was canceled. When I called, they said they couldnt get authorization from my vet and claimed they sent an email, which went to my spam folder. That was their only attempt to notify me. No call, no text, no other communication.I switched to a vet that works directly with Chewy and updated my account. The next day, Chewy called to confirm the new vet info and said the medication would ship within 48 hours. Two weeks passed and still nothing. I checked again, and the order had been canceled again. They had contacted the old vet, despite all my info being updated.I called repeatedly over several days. Every time, I was told it would be corrected, and every time nothing changed. No notes were saved, no account updates were made, and they kept trying the wrong vet. Turns out they had a valid authorization the entire time but still failed to process the order. My dog is now way behind on his medication, and Chewy didnt seem to care at all.After countless calls, I canceled the order and wont use Chewy again.Also, their hold system is a nightmare. You get a short jingle every 10 seconds followed by One of our specialists will be with you shortly. That loop for 30 minutes straight is infuriating.
  

  Chewy, Inc.

  Date: 06/03/2025

  Hello *******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  I did some digging and was able to locate your account. Weve updated Odins prescription on file and placed an order (ending *****) with next-day shipping. According to ***** tracking, the package was delivered on Wednesday, May 28, 2025, at 10:05 a.m. Additionally, **** issued a refund for the remaining balance of $58.02. Generally speaking, you should see the refunded amount credited to the account associated with the payment method on file within 3 to 5 business days, though that timing may vary depending on your banking institution.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  **** *.
  Pharmacist Lead
  Chewy Pharmacy

• Review fromTimothy S

  Date: 05/15/2025

  5 stars

  Timothy S

  Date: 05/15/2025

  What an amazing company. I continue to be impressed with their customer service and the way they do business. We recently lost one of our dogs and they were wonderful about ensuring autoship was stopped and even refunded some money for items recently purchased without me asking at all as I had zero expectation of any refund. They proactively moved my deceased dog from an active state to a memorial state. LOVE LOVE LOVE this company!!!
  

  Chewy, Inc.

  Date: 05/16/2025

  Hey ***,

  Thank you for reaching out and sharing your heartfelt experience with us.

  
  We are deeply saddened to hear about the loss of your beloved **** and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.

  
  At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.

  
  Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
  
  Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.

  
  
  Warm regards,
  ****** *.
  ************* Manager
  **********************
  

  
  

• Review fromShaun C

  Date: 05/15/2025

  1 star

  Shaun C

  Date: 05/15/2025

  
  
  used to love chewy, thought they were an amazing company!!! Unfortunately I feel the exact opposite now!!! Where do I begin??? So I’ll just Randomly start with the first issue that comes to mind, and remember all these issues have been back to back to back!!!! So the “Pet MD” omega 3 fish oil soft gels for dogs, is not technically for dogs!!! Dogs have to have vitamin e to deliver the omega and there is not a drop of vitamin e in it. So for a lot of dog owners you’re just wasting money. But for some you’re poisoning your dog, some dogs just store it up since it’s not going to use. Grant it. It’s not like giving them anthrax but it’s not helping them either. Now let me go to the next subject 200 dollars worth of heart worm medicine the last 3 doses had some manufacturing defects and were literally hard as a rock. I could not cut them with a serrated knife, I soaked them in water nothing. Well after dozens of emails chewy just passed it on to heartgard. And heargard passed it on to chewy so I got nothing. Then I had refills on my dogs medicine well their system would not let me order the refills then the refills expired. So I ordered more well after 2 weeks the order still said waiting for vet approval usually takes 1-2 days. Well 2 weeks I message chewy they say oh we will call the vet first thing in morning. I said okay. 3 more days go by still no word from chewy in any of this. I message again this time they tell me my vet switched to no more verbal prescriptions I have to go in to see them. I was just there 3 weeks ago. And now have to bring 2 healthy dogs back to the vet and pay more unnecessary money cuz chewy didn’t inform me. I’m also mad at vet and will be switching for not informing as well and also refusing to let chewy accept a verbal authorization and wanting us to come spend more money. So bye bye mounds animal clinic in mounds Minnesota!!! I’m tired of typing but have several dozen more instances to go along with this monologue!!!!!
  
  

  Chewy, Inc.

  Date: 06/04/2025

  Hi *****,
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing
  your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  I did some digging and located your account. I can confirm that the refund for the Omega-3 ******** has been successfully processed. We also verified that the Heartgard Plus order for ****** and ****** was canceled, and no charge was applied to your account. Additionally, **** initiated a refund for the three unused Heartgard Plus tablets. A check in the amount of $30.56 will be mailed to the shipping address on file. Please allow 3 to 5 weeks for the check to arrive, as delivery times may vary based on **** processing.
  
  Lastly, we submitted a report to the manufacturer regarding your concerns with the consistency of the Heartgard Plus product. We appreciate you bringing this to our attention and helping us maintain the highest quality standards.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.

  Warm Regards,

  ***** *.

  Chewy **************************** Manager

• Review fromMarty g

  Date: 05/02/2025

  5 stars

  Marty g

  Date: 05/02/2025

  My kittens and I love the company Chewy. They loved to play in the boxes and I love the convenience of ordering their favorite food. The people that I order from are so friendly and nice. They always ask about my fur babies and send them birthday greetings. We love Chewy very much and will always order from them.
  

  Chewy, Inc.

  Date: 05/05/2025

  Hi *****,

  
  

  Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
  
  
  
  Please give your feline friends extra love from all of us here at Chewy.
  
  Warm regards,
  
  
  
  ******* *.

  
  

  Customer ***************

  
  

  **********************

• Review fromSteven C

  Date: 04/30/2025

  5 stars

  Steven C

  Date: 04/30/2025

  Chewy has been a huge part of our twenty three year old Tabby and she is still going strong. I always call and get the sweetest agent and always professional. They also donate to animal organizations. We ?? love Chewy.
  

  Chewy, Inc.

  Date: 05/01/2025

  Hi ******,

  
  Thank you for your kind words, they really make our tails swish! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
  
  
  Please give your little one extra love from all of us here at Chewy.
  
  
  Warm regards,
  
  
  
  ******** G
  Customer Care Management
  **********************

• Review fromMichael Y

  Date: 04/29/2025

  1 star

  Michael Y

  Date: 04/29/2025

  Extremely frustrating website experience. As a guest, you're only allowed to add one gift cardand once it's added, it gets locked to that guest session. If you back out or dont complete the purchase, the gift card remains tied to that temporary guest account. After creating a full account, that same gift card cant be transferred or used, essentially making it unusable. I've spent over a month trying to resolve this issue with Chewy customer service, with no success so far.
  

  Chewy, Inc.

  Date: 05/01/2025

  Hi *******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  We're so sorry for the experience you've had, and we truly appreciate you bringing this to our attention. We'd love the opportunity to make things right.
  
  To better assist you, could you please provide the order number for the gift card in question, or the email address or phone number associated with the guest account? Once we have that information, well be happy to take a closer look and help resolve this for you as quickly as possible.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help however we can.
  
  Warm regards,
  
  Charlotte .W
  Customer Care Manager
  **************************
  **************

• Review fromLilith C

  Date: 04/27/2025

  1 star

  Lilith C

  Date: 04/27/2025

  This '.com' company does not use quality control by testing incoming products. My cat almost died because of food contamination. I did receive a refund but also an attitude. This company only distributes the food you can buy from the original food processor plant. You may save a couple of bucks on the price but without any testing or quality control inside Chewy warehouses who knows what's brewing in storage especially these days with less regulation. My cat hasn't died yet but she really is suffering. I did experiments to check the food so it wasn't my other food. I don't want to do this review but feel compelled to.
  

  Chewy, Inc.

  Date: 04/30/2025

  Hi ******,

  
  

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.

  
  

  We sincerely apologize that your pet became ill. Please know that we take this matter very seriously, and appropriate steps have been taken to address and investigate the issue.

  
  

  Upon reviewing your account, we see that you previously spoke with one of our supervisors, who issued a refund of $59.01 for the order ending in *****. Refunds are typically processed within 3 to 5 business days, though processing times may vary depending on your financial institution. The refunded amount should appear on the account linked to your original payment method.

  
  

  Were truly sorry for any distress this has caused you and your beloved pet. We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.

  
  

  Warm regards,

  
  

  ****** *.

  
  

  Customer Care Manager

  
  

  **********************