Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 644 Customer Reviews
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Review fromKatelynn M
Date: 08/16/2023
5 starsKatelynn M
Date: 08/16/2023
Every single time I have worked with them has been an absolute pleasure. I have been using them for about 5-6 years. If you call, someone will answer within two rings. Every representative has been kind, compassionate, eager to please and great to work with. All products have come exactly as advertised. 16/10 recommend them for your pet needs.
Chewy, Inc.
Date: 08/17/2023
Hi ********,
Thank you very much for your glowing feedback and continued support over the past 5-6 years. We are delighted to hear about your consistently positive experiences with our products and customer service.
Your satisfaction is our top priority, and we are committed to providing you with the best service possible.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us.
We truly value your recommendation and look forward to serving you and your pet's needs in the future.
Warm **************************************************** Manager
**************************
**************Review fromMegan F
Date: 08/14/2023
5 starsMegan F
Date: 08/14/2023
I had canceled an auto ship for prescription food for my dog that passed away a couple months ago. I received an email saying her prescription was renewed so I called to make sure it wouldnt be sent anyway. A couple days later ****** and the Chewy team sent me a bouquet and a very heart felt card for the loss of my best friend. I couldnt believe how thoughtful and loving a big company would be during this difficult time. Thank you so much, ********************************Chewy, Inc.
Date: 08/17/2023
Hi there *****,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved little one. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.
Warm ***************************************************** Manager
**********************Review fromTandi M
Date: 08/10/2023
1 starTandi M
Date: 08/10/2023
My sweet poodle will be screaming in pain tonight because Chewy failed to deliver on time. Never again will I order from Chewy!Chewy, Inc.
Date: 08/23/2023
Hi *****,
Were sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner. Thank you for taking the time to speak with us, As discussed during our call on August 18th,we processed a full refund for your order ending in 1432.
Generally speaking, you should see this refunded amount credited to the account associated with the payment method used to place this order within 3 to 5 business days, however that timing can vary based on your banking institution.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please dont hesitate to reach out to us, were here 24/7.
Regards,
***************************, Pharm D
PharmacistReview fromBrie S
Date: 08/09/2023
5 starsBrie S
Date: 08/09/2023
Ive used Chewy for all my pets, highly recommend the quick shipping and quality service as well as easy access to all things your pets need ??Chewy, Inc.
Date: 08/11/2023
Hi ****,
Thank you so much for your kind words and for being a loyal Chewy customer! We truly appreciate your recommendation and are delighted to have been able to provide you with quick shipping, quality service, and easy access to all your pets' needs.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you and your furry friends!
Warm **************************************************** Manager
**************************
**************Review fromColleen G
Date: 08/07/2023
5 starsColleen G
Date: 08/07/2023
Chewy might be my all time favorite company that I can truly rave about. For starters, their auto-ship feature for literally everything from food to pharmacy makes being a pet mom so easy. Their app is the most user-friendly. And they not only send Christmas and bday cards to your pet, but I randomly received a hand-drawn portrait of my dog for National Dog Month out of nowhere that made me cry happy tears. I will forever be a Chewy customer and refer them to any pet parents!!Chewy, Inc.
Date: 08/10/2023
Hi there *******,
Thank you so much for your kind words! We are so glad that you enjoyed the portrait of your fur baby. It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
Warm ***************************************************** Manager
**********************Review fromChris F
Date: 08/04/2023
1 starChris F
Date: 08/04/2023
Zero stars if it would let me! Customer service is awful and Ive been having the same problem for over a year. They keep telling me my account will be fixed and still nothing!Chewy, Inc.
Date: 08/14/2023
Hi *******,
Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction. We will certainly review your most recent interactions and follow up with a coaching session for any missed opportunities.
When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from fraud or unauthorized use. We tried to reach out to you to get further details on your complaint, but we were not able to get in touch with you to see what we can do to resolve your concerns.Warm regards,
********
Customer Service ManagerChewy, Inc.
Date: 08/16/2023
Hi *******,
Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction. We will certainly review your most recent interactions and follow up with a coaching session for any missed opportunities.
When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from fraud or unauthorized use. We tried to reach out to you to get further details on your complaint, but we were not able to get in touch with you to see what we can do to resolve your concerns.
Warm regards,
********
Customer Service ManagerReview fromHeather H
Date: 07/28/2023
5 starsEasiest experience requesting a replacement for a defective item. My call was immediately answered at 6:47 PM by a human, and she was so extremely pleasant to speak with! The call only too 2.5 minutes and she has my replacement en route. They've earned my loyalty.Review fromCarol B
Date: 07/26/2023
1 starCarol B
Date: 07/26/2023
Could not cancel auto ship on app. So irritating ?? You can sign up for auto ship, change the date even add on the app but no cancellation button Gave me a big headache Much cheaper on Amazon anyway.July 26, 2023Chewy, Inc.
Date: 08/04/2023
Dear *****,
Thank you for contacting us regarding your recent experience with our Chewy app. We sincerely apologize for any confusion. To manage your Autoship subscription in the Chewy App, please select Autoship at the bottom of your screen, which will show your active Autoships. After you select a specific Autoship subscription from that page, as you scroll down the page for the specific Autoship, youll see various options to manage the Autoship (ex., to change the shipment date or frequency, skip the next shipment, or cancel the Autoship).
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
Warm regards,
************Review fromAlyssa W
Date: 07/25/2023
5 starsAlyssa W
Date: 07/25/2023
I typically dont order things for my dogs online (except Amazon) because mail and packages normally get delivered to the wrong address. I ordered a vest for my dog. It was everything it was described as, but it was too small because my dog is a half size. I emailed about returning it, they gave me the refund then said if its still useable I can donate it to a shelter or any other place that dogs go. That is what made me write this review; instead of getting the product back, they said to donate it to another dog who needs more love and that is what I look for in a company. I recommend using chewy when its needed.Chewy, Inc.
Date: 09/20/2023
Hi there ******,
Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.
If there's ever anything we can help with, we're just a woof away! :)
Warm regards,
******************
Customer Service Manager
**********************Review fromDoris M
Date: 07/24/2023
5 starsChewy has always gone above and beyond what was expected from them. The best customer service I have ever experienced. ************
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