Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

Review Details

• Review fromAmber F

  Date: 07/23/2023

  1 star

  Amber F

  Date: 07/23/2023

  I placed an order with Chewy **** on June 30th July 11th I contacted Chewy **** My order was reported as delivered on July 1st however it had not been delivered. I followed up with Chewy **** on July 1st and I was advised to wait 14 days. After 14 days I followed up and did not have a resolution. Instead I was told to file a police report and was told to wait 24 to 48 hours ********** report was filed. I waited 48 hours, I reached back out and have not heard back since from Chewy ****
  

  Chewy, Inc.

  Date: 08/08/2023

  Hi *****,

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We will certainly review your most recent interactions with our customer service representatives and follow up with the agents for any missed opportunities. 

  I did some digging and was able to locate your order ending in -2663the tracking information with photo of delivery, indicates this order was delivered on July 1, 2023. However, I understand that as a courtesy, we processed a replacement order (order ending in *****) for youthe tracking information with photo of delivery for the replacement order, indicates that it was delivered on July, 25,2023.

  We really appreciate your understanding and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.

  Warm regards,

  Aramis B.
  Customer Service Manager
  **********************

• Review fromValerie L

  Date: 07/22/2023

  5 stars

  Valerie L

  Date: 07/22/2023

  I love Chewy. In all my years ( I'm 60) I've never experienced such great customer service! Way to go **********************. Everyone has been pleasant, helpful, knowledgeable and my needs have always been met. Great company. Thank you Chewy!
  

  Chewy, Inc.

  Date: 07/27/2023

  Hi there *******,

  
  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a meow away! :)
  
  Warm regards,
  
  ****************
  Customer Service Manager
  | ************ 
  ****************************************************************

• Review fromTori H

  Date: 07/20/2023

  5 stars

  Tori H

  Date: 07/20/2023

  Great service, products and price!I've used Chewy for years now. Their shipping was a little spotty during the height of the pandemic, but still pretty good considering! And better than many other companies at the time.Recently though I needed to refund and cancel my most recent shipment of cat food, as my cat is on a hypoallergenic diet for a period of time.Chewy made the process so easy! They refunded the $80 charge for two bags of food, and said I could donate it, give it away or whatever else I wanted to do with it.So refreshing for an online refund, as I can focus my energy on my cat and donate food to help support our local shelter!I've also found their prices to be competitive with other retailers, as well as very convenient with auto ship services.
  

  Chewy, Inc.

  Date: 07/24/2023

  Hi there ****,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away! :)
  
  Warm **************************************************** Manager
  **************************
  
  **************

• Review fromNancy H

  Date: 07/18/2023

  5 stars

  Nancy H

  Date: 07/18/2023

  You guys at Chewy are the best! Phury crossed the rainbow bridge and you all stepped up by not only refunding the unopened bag of food but also sending me a vase of flowers and a sincere condolence note.You don't know how much you are appreciated! Thank you.
  

  Chewy, Inc.

  Date: 07/26/2023

  Hi there *****,

  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved *****. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.

  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be.I realize that *** sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. If there is anything else we can do to help, please dont hesitate to ask.
  

  Warm regards and deepest condolences,
  
  ****************

  Customer Service Manager

   

• Review fromRob C

  Date: 07/16/2023

  1 star

  Rob C

  Date: 07/16/2023

  Ordered treats that were mislabeled and had to go through attorney generals office to get that fixed. It didnt take them long after I did that to fix the problem, however, to come off as caring, they offered me a $75 off next order, BUT.. I had to call a supervisor, then had to send them the letter from attorney generals office only to be pushed into garbage food for my little girl. The complaint is that they originally sent treats whose ingredients were not correct with disregard to animals safety for those who have allergies, but then respond to state as a compassionate company with a bogus offer only to AGAIN, send me junk food for my dog and ignore the complaint of such. Chewy needs to actually hire people that really do care about the pets they provide for and work to correct the items they sell for by other companies before more animals suffer.
  

  Chewy, Inc.

  Date: 08/09/2023

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and it seems that we dropped the ball here.

  We did some digging and understand that your order ending in ***** included a dog food product for your furry one to try. We are sorry to hear the product did not meet your expectations.

  Because you are a valued customer, and due to your experience, we added a $75.00 eGift card to your account towards your next purchase from us.

  We really appreciate your feedback. If you have any questions,please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  
  Warm regards,

  Aramis B.
  **************** Manager
  **********************

• Review fromRoxanne P

  Date: 07/15/2023

  1 star

  Roxanne P

  Date: 07/15/2023

  I have happily ordered from Chewy for some time. My most recent order was for over $200. The packaging was poorly done. Soft chicken meatballs were put in with the 47 lb dry dog food, as were two boxes of expensive cat food pouches. The dog food burst open, the meatballs were flattened and the boxes of cat food were smashed. What bothers me was that part of the order was placed in another box for shipping. The two bags of hard dental chews should have been put in with the big bag of dog food and the softer items shipped in the second box. What angered me was that I didn’t even get the courtesy of a reply when I politely emailed Chewy about this. FedEx definitely mishandled the package, but Chewy poorly packed it. As for their customer service, not receiving a reply strongly suggests that it is poor. Date of experience: July 06, 2023
  

  Chewy, Inc.

  Date: 08/16/2023

  Hi *******,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities. 
  
  We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in great condition, ready for your pets to enjoy.. I'm so sorry about your recent experience. I was able to can confirm that we processed a replacement order ending on July 20,2023.  As a courtesy, per our conversation, we processed a partial refund August 9, 2023. Generally speaking, you should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.
  
  Also,as an added courtesy, wed be happy to offer $50 towards your next purchase from us. Please give us a call at ************** before placing your order, and a supervisor will be happy to assist you with redeeming this offer.  
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw. 
  
  Warm regards, 
  
  ************
  Customer Service Manager 
  **********************

• Review fromSusan B

  Date: 07/14/2023

  5 stars

  Susan B

  Date: 07/14/2023

  I recently lost my fur baby and everyone was so compassionate. The day I picked up his ashes and brought him home, I received flowers from ****** and Chewy. Best customer service anywhere! Easy to order and fast shipping. If you need help they are a click away. Highly recommend.
  

  Chewy, Inc.

  Date: 08/17/2023

  Hi there *****,
   
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved little ones. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home. 
  
  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be. I realize that *** sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. If there is anything else we can do to help, please dont hesitate to ask. 
  
  Warm regards and deepest condolences, 
  
  ****************
  Customer Service Manager
  **************************
  **************

• Review fromMarilyn G

  Date: 07/10/2023

  1 star

  Marilyn G

  Date: 07/10/2023

  on line chat is ridiculous, continue to ask same question over and over "Is there anything else" without answering the initial question.I will NEVER utilize chewy.com..recently received 3 emails from them stating they were processing my order, that they had received a change in my address and added a credit card. When I finally got to speak with a representative and then supervisor, they can't share any of the information with me because I dont have the information to verify??? How can I verify the thief' address and I am not going to give my credit cards to them. So I have to wait a month to receive a statement to see where the order went and what it was charged to.. Do they know how much damage someone can do in one month???? The only other option is to cancel all credit cards, at my time and expense, because Chewy doesnt want to tell me what card the thief is using or where they are located.
  

  Chewy, Inc.

  Date: 08/16/2023

  Hi ****,

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.

  I am so sorry this has occurred. Here at Chewy, we are committed to protecting the privacy and security of your Chewy account. We have a security team that works around the clock to detect and prevent any potential security issues. We use industry-leading security technology and proactively monitor our systems to ensure your Chewy account remains protected.?  
  
  When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from unauthorized use. By resetting your password to something new and unique to Chewy, you can ensure your Chewy account remains protected. 

  Based on our internal investigation, we believe that an individual used your account to place orders on Chewy.com; however, we do not know how this person obtained your account information. We recommend you work with your local police on an investigation into this situation. We are more than happy to work with you and your local police on trying to resolve this matter. If you do open an investigation as noted above, your local police or the government official can serve us with a valid formal request (such as a warrant or subpoena) for certain information, and we will be able to work with the official to provide the requested informationto the extent that we are in possession of it.

  At this time, your account is deactivated, and all addresses have been removed from your address book and all payment methods have been removed. To reactivate your account, please give us a call at **************.

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw. 
  
  Warm **************************************************** Manager
  **************************
  **************

• Review fromMichelle C

  Date: 07/07/2023

  5 stars

  Michelle C

  Date: 07/07/2023

  We've used Chewy for years with absolutely no issues. However, I've recently gained even more respect for them. I had ordered an rx item for our fur baby. Unfortunately, he passed away a few days later. Chewy not only refunded us for the item without question but was kind enough to send flowers the next day to give their condolences. This small gesture speaks volumes about their care and has strengthened my trust in using them for our pets needs. Thank you Chewy!
  

  Chewy, Inc.

  Date: 07/10/2023

  Hi there ********,

  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved little ones. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.
  
  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be. I realize that *** sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. If there is anything else we can do to help, please dont hesitate to ask.
  
  Warm regards and deepest condolences,
  
  ****************
  Customer Service Manager **************************
  **************

• Review fromKendall E

  Date: 07/07/2023

  1 star

  Kendall E

  Date: 07/07/2023

  The current "promotion" of 40% off Select Toys, Treats & More with Purchase of Select Dry Dog Food, Cat Food, & Litter is incredibly misleading and may result in manipulation of many users through false marketing. When adding the required food item to become eligible for the discount, many items that are not food or litter will not qualify for the discount despite the fact that they have the deal logo at the bottom of the items. One may think that items that are advertised with this deal that are not food or litter would fall into the "& more" category of the advertised deal - however items such as a litter mat and a litter scoop do not quality since they are related to litter. No where in the deal description or additional information is clarification given. Chewy customer support is kind and very responsive as always, but they too are confused by this deal and can only offer the generic explanation of "I'm sorry for the confusion. For the promotion to apply successfully, you must add 1 eligible Food or Litter item and 1 eligible dog and cat faves items (including supplements, toys, treats, and canned food) to cart and enter code GETMORE for discount to apply on the select dog and cat faves items."
  

  Chewy, Inc.

  Date: 08/03/2023

  Hi there *******,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here. 

  
  Due to the confusion,as a courtesy, and because you are a valued Chewy customer, wed be happy to offer $20 off your next purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.

  
  Kind regards,

  
  ******************
  **************** Management
  **********************