Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

• 

  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  

Review Details

• Review fromDarlene D

  Date: 01/15/2025

  5 stars

  Darlene D

  Date: 01/15/2025

  ****************************** family,***** thank you so much for the beautiful flowers you and the Chewy Family sent me following the unexpected death from cancer of my beautiful German Shepherd, Tag. I cant tell you how much your kindness and thoughtfulness meant to me.With deepest regards,****************************, **
  

  Chewy, Inc.

  Date: 01/16/2025

  Hey *******, 

  Thank you for reaching out and sharing your heartfelt experience with us.

  We are deeply saddened to hear about the loss of your beloved Tag and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.

  At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.

  Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.

  Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.

   

  Warm Regards,
  
  ****** *.
  Customer Care Manager
  **************************

• Review fromBetty H

  Date: 01/14/2025

  3 stars

  Betty H

  Date: 01/14/2025

  I have several pets and feed 2 feral cat colonies. I have placed several orders to chewys and have been happy until my last order. I placed the order on Jan 5 and still do not have the delivery. Supposedly they sent a replacement on Saturday and delivery may be tomorrow. The first order was returned to chewys by fed ex. They did credit my account $15.00 but I am a senior citizen and it means I have to go to store to get enough food for the cats.The first order was sent from ****** to ********** even tho there is a distaste in **. I live in *****. Please do better Chewys. I realize things are impacted by storms but please post on your web site to expect long delays!
  

  Chewy, Inc.

  Date: 01/16/2025

  Hi *****,

  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  I understand the importance of having an order delivered on time, and how this delay may have inconvenienced your pet family and your personal schedule. The products from your orders are shipped from the closest warehouse with the inventory in stock to fulfill the order. Please note that both Chewy and ***** are currently experiencing delays due to increased volume and inclement weather in some areas. These factors may occasionally cause some orders to arrive outside of our usual 13 business day delivery timeframe. We appreciate your understanding and patience during this time. Our teams are working diligently around the clock to ensure orders are processed and delivered as quickly as possible.

  I did some digging and reviewed your most recent order (ending *****) placed on January 11, 2025, and per ***** tracking shows that order was delivered on January 14, 2025.

  If you have any further questions or concerns, please dont hesitate to reach out. Were always here to help!
  

  Warm Regards,
  

  ******* *.
  Customer Care Manager 
  **********************

• Review fromBonnie A

  Date: 01/14/2025

  1 star

  Bonnie A

  Date: 01/14/2025

  Ive been a loyal customer of ********************** for years, consistently ordering my dogs food and medication without issue. Unfortunately, my recent experience has been extremely disappointing. I called to get my dogs prescription filled and was told conflicting stories multiple times about why it wasnt processed. Despite this, they still charged my account. I requested a refund since I never received the prescription, but Im still waiting for it.Its frustrating to see such a decline in customer service from a company Ive trusted for so long. I hope they improve their processes and communication because this experience has really shaken my confidence in them.
  

  Chewy, Inc.

  Date: 01/20/2025

  Hi there ******,

  I apologize for your recent order experience.  At Chewy, we strive to provide a positive experience with every customer interaction.

  Thank you for taking the time to speak to me about the issue and giving Chewy an opportunity to make it right.  As we discussed, we processed a refund for the order ending *****. Generally speaking, you will see the refund amount credited to the account associated with the payment method on file used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.

  As an added courtesy, and because you are a valued customer, we are offering a 20% discount on your next pharmacy order.Please remember to contact Chewy via phone when you are ready to place your next pharmacy order so the 20% discount can be applied.
  

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions,please don't hesitate to reach out to us. We have pharmacists available 24/7 to assist you, if needed.

• Review fromJulie P

  Date: 01/13/2025

  1 star

  Julie P

  Date: 01/13/2025

  ******** customer service! I placed an order on January 4, it was to be delivered January 8, this is January 13 and I still dont have the order I called and they said my order was lost so they had already refunded my money. They didnt reach out to me to tell me of that And so I said good. **************** wouldve sent out a new shipment right away when they found out mine had been lost, but they wouldve let the customer know. They were very happy to cancel my order. ****** my auto ship. They didnt care at all that they were me as a customer, and I had a girl by the name of ******** on live chat and she was so hateful and rude so I reported her to her supervisor and her supervisor said, they will take care that internally that they dont allow people to be rude. Chewy is a joke.
  

  Chewy, Inc.

  Date: 01/16/2025

  Hi there *****,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.

  
  We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in excellent condition, ready for your pets to enjoy and how lost packages may inconvenience you and your pet family. To that end, we processed a replacement order for you, order ending ***** and are working to get it to you as quickly as possible. As a courtesy, and because you are a valued customer, wed be happy to offer a ************************** eGift Card towards your next Chewy order. This eGift Card has been added to your Chewy account and does not expire.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help however we can.

  
  Warm regards,

  ******** M

  Customer Service Manager

  **************************

  **************

  

  Chewy, Inc.

  Date: 01/25/2025

  Hi there *****,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.

  
  We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in excellent condition, ready for your pets to enjoy and how lost packages may inconvenience you and your pet family. To that end, we processed a replacement order for you, order ending ***** and are working to get it to you as quickly as possible. As a courtesy, and because you are a valued customer, wed be happy to offer a ************************** eGift Card towards your next Chewy order. This eGift Card has been added to your Chewy account and does not expire.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help however we can.

  
  Warm regards,
  ******** M

  Customer Service Manager

  **************************

  **************

• Review fromDiana E

  Date: 01/12/2025

  1 star

  Diana E

  Date: 01/12/2025

  I purchased pet food through Chewy, but they repeatedly informed me that my order was delayed due to weather, even though it hadn't shipped yet. Every time I called for assistance, I was given the runaround, including an encounter with an agent who was extremely rude and dismissive. I was assured that I could order food locally and that I would receive a refund, but the refund was never processed. I specifically asked one agent if my request would be declined, and she told me not to worry.When I called back to inquire about the situation, a different agent mockingly repeated my words and informed me that my request had been declined, but he would refresh his page to ensure it went through. After numerous calls and online chats, I finally received the refund in three separate adjustments.Following that, I placed another order using a $20 credit I had earned. However, Chewy blocked my order and instructed me to call in. After answering numerous questions about my account, I was told they didn't know what the issue was or how to resolve it. I ended up canceling my order and forfeiting my credit.Additionally, I still had an auto-ship scheduled for six months out, which was also blocked. I called again for clarification, only to be told they had no idea what was wrong. Frustrated, I deleted my account. The entire experience felt like they were intentionally making it difficult for me. This company shows a complete lack of regard for their customers and their pets' well-being.
  

  Chewy, Inc.

  Date: 01/21/2025

  Hello *****,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  The products from your order were shipped from the closest warehouse with the inventory in stock to fulfill the order. We're currently experiencing delays at our Chewy warehouses, with most orders taking 13 days to ship. Our shipping partner is also experiencing weather delays, which is causing further order delays. I understand the importance of having an order delivered on time and sincerely apologize for any inconvenience this delay may have caused to your pet family and your personal schedule.

  I was able to locate your most recent order ending in *****. I can confirm that the order was canceled on January 8, 2025. Since the order was canceled prior to shipping, a final charge was not processed. When the order was canceled, the pending hold/payment authorization for that order should have been released. However, the timing of this release depends on your banking institution.

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.

  Warm regards,
  

  **** *.
  Customer Care Manager
  **********************

• Review fromJen G

  Date: 01/12/2025

  5 stars

  Jen G

  Date: 01/12/2025

  Big fan of Chewy.com since the beginning of their company.They send cards every holiday, honor their auto-subscriptions (especially when something doesn't go as planned), and when my dog passed recently, they sent a beautiful card. (They must have been notified when I changed my dog's status on the site.)I would highly recommend.
  

  Chewy, Inc.

  Date: 01/16/2025

  Hi there ***,

  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved friend. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart.Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort in all the wonderful memories, knowing that you provided a loving home. 

  It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.

  Warm regards,

  **** *.
  Customer Care Manager
  **********************

• Review fromPatti A

  Date: 01/10/2025

  5 stars

  Patti A

  Date: 01/10/2025

  If I could give more stars I would! We had to say good bye to our baby (cat named Frosty) this past Saturday. Upon arriving home, there was a Chewy box on the door step with medication refills for Frosty. I called them and let them know the situation and was helped by the kindest woman. She said of course we could and that they would refund us. She scrolled through our past few orders for Frosty and saw where we had ordered him IV fluids and prescription food and said they were refunding us for all of that as well! I was in no way asking or expecting this. She told us we did not need to send it back and asked us to please donate it to a local shelter or rescue. This was so generous and kind. The sweet woman expressed heartfelt condolences and said she would keep us in her prayers. The following day there was a beautiful flower arrangement sent to us from Chewy. How incredibly kind and generous of this company. I have found a rescue to donate all my supplies/medications to so thank you so much Chewy! ***** ********
  

  Chewy, Inc.

  Date: 01/13/2025

  Hi there *****,
  
  
  Thank you for reaching out and sharing your heartfelt experience with us.
  
  We are deeply saddened to hear about the loss of your beloved Frosty and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
  
  At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
  
  Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
  
  Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.
  
  
  
  Warm regards,
  
  
  ******** G
  
  Kind ************************ Manager
  **********************

• Review fromScott M

  Date: 01/09/2025

  1 star

  Scott M

  Date: 01/09/2025

  Tried to use a '*********' promo code that was emailed to me on Jan 1st that was supposed to last for 30 days, but when I tried to use that code on Jan 9th, I get an error that states the promo code is not valid for your account. Very frustrating and misleading.
  

  Chewy, Inc.

  Date: 01/16/2025

  Hi there *****,

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  I did some digging and located the promotion code, "*********."  Thank you for reaching out to us, and I sincerely apologize for the frustration and confusion caused by the issue with the promo code. We would be happy to assist you with applying the discount to an order. Please give us a call at ************** at your convenience, and a supervisor will be happy to assist you.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw. 
  
  Warm regards,
  ****** *.
  Chewy ************* Manager

• Review fromPam B

  Date: 01/08/2025

  5 stars

  Pam B

  Date: 01/08/2025

  With the world going to ****, especially customer service. I had to share this. I reordered Sanchos medicine from ******* on the 25th. It got delayed and I talked to several people with no explanation. I tried canceling the order. I decided to order from Chewy at exactly the same price. I ordered it Saturday and they still got my vet approval and I received his meds today. I will be using Chewy from now on. I am very impressed with their customer service ! Sancho only had one pill left.
  

  Chewy, Inc.

  Date: 01/13/2025

  Hi ******,
  
  Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you.We're only able to do what we do because of loyal Chewy family members like you.
  
  Please give your little ones extra love from all of us here at Chewy.
  
  Warm regards;

  
  ******* R
  Customer Care Manager
  **********************

• Review fromAmy N

  Date: 01/07/2025

  1 star

  Amy N

  Date: 01/07/2025

  The most irresponsible company. Driver threw a box of 76 lbs of litter without stepping into my vestibule and broke 3 picture frames that fell of my walls . Driver never even stepped into my vestibule. He just threw the box in. Chewy will not compensatecme more than $171. A lot more money to reframe and one frame is a custom made one of a kind..I haven't ordered from Chewy in a long time and I will NEVER order from this crappy, garbage company ever again.They have a h*** of a nerve. With all their horrible reviews why are they even still in business. SHUT THEM DOWN!
  

  Chewy, Inc.

  Date: 01/08/2025

  Hello ***,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  I'm so sorry about your recent experience and for the condition of your packageswhat you have described is not up to Chewys standards. As we previously discussed, we submitted a formal complaint with ***** regarding your experience and to ensure your Chewy orders will be delivered with care and consideration in the future. The complaint ID number has been emailed to the email address on file for your records.
  
  I also encourage you to contact ***** directly regarding your concerns with delivery and any property damage. You may also file a claim with ***** here: ******************************************************** or by calling ************.
  
  Lastly, due to your experience, we processed a full refund of $254.08 for your recent order ending in ***** on January 7, 2025. Generally speaking, you should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  
  Warm regards,
  
  ******** *.
  Customer Care Manager
  **********************
  **************