Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 642 Customer Reviews
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Review fromSteve F
Date: 01/21/2025
1 starSteve F
Date: 01/21/2025
You sent my order to my old address. Your customer service people called me up to tell me that you will send it to my house and then you cancel the order ,let's be honest ,I will not be dealing with a ******** company
Chewy, Inc.
Date: 01/29/2025
Hi there *****,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here.
We want to make things right for you and are ready to assist you by sending out a new order. However, we havent been able to reach you. Please give us a call at your convenience at **************, and a supervisor will be happy to help. Your satisfaction is our priority, and we look forward to resolving this for you.
Thank you for your feedback and for giving us the opportunity to support you.
******* R
Customer Care Manager
**********************Review fromMarlene D
Date: 01/21/2025
5 starsMarlene D
Date: 01/21/2025
I have never experienced a more thoughtful and accomodating company in all of my years as a consumer! They have great service and I recommend them wholeheardedly to anyone who may want to make purchases through them!Chewy, Inc.
Date: 01/23/2025
Hi There *******!
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warmest Regards,
******** M
Customer Care Manager
**********************Review fromElinor K
Date: 01/21/2025
5 starsElinor K
Date: 01/21/2025
Chewy has the best customer service of any company I have delt with. I get automatic orders every 2 weeks and I have had to call a few times. Not because of the products, but because of Fed Ex, either dropping my order at the end of a long drive or not receiving my order. Whenever I have had to call I get a live person immediately, I don't have to hit any prompts. That is unheard of with any other company. They have always made things right.Chewy, Inc.
Date: 01/24/2025
Hi There ******!
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warmest Regards,
******** M
Customer Care Manager
**********************Review fromChristine T
Date: 01/21/2025
5 starsChristine T
Date: 01/21/2025
I am a big fan of Chewy! I have 2 cats both that are on prescription meds. I order their food, cat litter, accessories and prescriptions through them. I have had two incidents happen with them. Once I got the dog vs cat version of their canned food and also got wrong size insulin needles (my fault and my vets for approving it). Their customer service is phenomenal! Every time I chat with them, it is quick, efficient and they fix the problem right away! I am always refunded and they have even credited the shipping fees when the issue was not on their end but on mine or my vets end. They have exceptional customer service in a world where that is very rare today! Also love how quickly things come when I order them! Very Happy customer!Chewy, Inc.
Date: 01/27/2025
Hi There *********!
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warmest Regards,
******** M
Customer Care Manager
**********************Review fromCrystal R
Date: 01/20/2025
5 starsCrystal R
Date: 01/20/2025
I called today regarding a medication refill. Both Douglas, the frontline rep, and Christine, the pharmacy rep, went above and beyond to make sure my pet could maintain her dosage of medication for her Cushing's disease. Generally speaking, the Chewy app is user friendly and easy to check on autoship medications. I am very pleased with my overall experience with Chewy.Chewy, Inc.
Date: 01/21/2025
Hi there Crytal,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warm regards,
******* *.
Customer ***************
**********************Review fromNancy D
Date: 01/17/2025
5 starsNancy D
Date: 01/17/2025
Outstanding I cannot say thank you enough to Chewy for their very over and above service provided when I called in regards to 2 packages that were delivered after I put my dog down.The **************** was unbelievable.First - they of course expressed their condolences Second - they credited my account for the 2 shipments before I was even off the phone with them Third - they did not want me to ship back the items, they said if I chose to, I could donate them to a shelter Fourth - I received a nice little bouquet of flowers with a little sympathy card signed by many employees.I have to say, I did get teary eyed. I cannot believe how over and above they went for me and can't thank them enough for making it the easiest call I ever made - there was nothing they expected me to do, they wanted to make it as easy as possible as they could and I have to say they did.Thank you so much to everyone at Chewy for your outstanding Customer Service.Sincerely,***** *********Chewy, Inc.
Date: 01/20/2025
Dear *****,
Thank you for reaching out and sharing your heartfelt experience with us.
We are deeply saddened to hear about the loss of your beloved ********* and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing **********************, and please don't hesitate to reach out if there is anything else we can do for you.
Warm regards,
***** *.
Customer Care Management
**********************Review fromLorna M
Date: 01/16/2025
5 starsLorna M
Date: 01/16/2025
???????????I have to say Chewy.com reminds me of the way companies used to serve the US public.Lovely service! A most pleasant experience every single time. Answers my calls within 4 rings. Friendly, kind, professional HUMAN BEING greets you with a helpful attitude appearing most intent on resolving any concern, working to give you a favorable outcome to maintain your business. Many regular deals offered with occasional $20 off options offering good savings! I really miss how we used to conduct business. Chewy.com reminds me of whats still possible. Im grateful! ?????????????????Chewy, Inc.
Date: 01/20/2025
Hi ********,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.Warm regards,
******* *.
Customer ***************
**********************Review fromKristina V
Date: 01/16/2025
1 starKristina V
Date: 01/16/2025
1-3 days is a scam. Just told my order AFTER they already shipped would be another week. Order even says 1-3 days as a confirmation. Seems like shady advertising. Would have been so easy to send an email before shipping asking if I still wanted it. Now I will have to store the other large bag since I have to go to the store and spend 69 more I wasnt planning on.Chewy, Inc.
Date: 01/20/2025
Hello ********,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in great condition, ready for your pets to enjoy. To that end, I did some digging and was able to locate your order ending in *****. Your order was placed with Chewy on January 16, 2025, and shipped later than same day. I can also confirm, via ***** tracking, that your order was delivered January 18, 2025.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm Regards,
******** GCustomer Care Manager
**********************
Review fromDarlene D
Date: 01/15/2025
5 starsDarlene D
Date: 01/15/2025
****************************** family,***** thank you so much for the beautiful flowers you and the Chewy Family sent me following the unexpected death from cancer of my beautiful German Shepherd, Tag. I cant tell you how much your kindness and thoughtfulness meant to me.With deepest regards,****************************, **Chewy, Inc.
Date: 01/16/2025
Hey *******,
Thank you for reaching out and sharing your heartfelt experience with us.
We are deeply saddened to hear about the loss of your beloved Tag and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.
Warm Regards,
****** *.
Customer Care Manager
**************************Review fromBetty H
Date: 01/14/2025
3 starsBetty H
Date: 01/14/2025
I have several pets and feed 2 feral cat colonies. I have placed several orders to chewys and have been happy until my last order. I placed the order on Jan 5 and still do not have the delivery. Supposedly they sent a replacement on Saturday and delivery may be tomorrow. The first order was returned to chewys by fed ex. They did credit my account $15.00 but I am a senior citizen and it means I have to go to store to get enough food for the cats.The first order was sent from ****** to ********** even tho there is a distaste in **. I live in *****. Please do better Chewys. I realize things are impacted by storms but please post on your web site to expect long delays!Chewy, Inc.
Date: 01/16/2025
Hi *****,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
I understand the importance of having an order delivered on time, and how this delay may have inconvenienced your pet family and your personal schedule. The products from your orders are shipped from the closest warehouse with the inventory in stock to fulfill the order. Please note that both Chewy and ***** are currently experiencing delays due to increased volume and inclement weather in some areas. These factors may occasionally cause some orders to arrive outside of our usual 13 business day delivery timeframe. We appreciate your understanding and patience during this time. Our teams are working diligently around the clock to ensure orders are processed and delivered as quickly as possible.
I did some digging and reviewed your most recent order (ending *****) placed on January 11, 2025, and per ***** tracking shows that order was delivered on January 14, 2025.
If you have any further questions or concerns, please dont hesitate to reach out. Were always here to help!
Warm Regards,
******* *.
Customer Care Manager
**********************
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