Air Conditioning Contractors
Pride Air Conditioning & Appliance, Inc.
Reviews
Customer Review Ratings
Average of 85 Customer Reviews
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Review fromGeorgia S
Date: 10/31/2024
5 stars****** ***** and the staff at Pride are a first class operation! From quotes, to installation, service and response time they exceed expectations. I have purchased two different AC units within the last year - Daiken and **** for separate locations and every aspect from start to finish was seamless. Their prices are competitive, their technicians top notch and their service outstanding. Thank you for helping me KEEP MY COOL ??Review fromJoseph B
Date: 10/25/2024
5 starsI had a problem with my downstairs airhandler located in the garage. Where the airhandler. met the phlegm on the outside surface was this black something. I was told by some of the workers that it was dirt. I thought otherwise but waited to see what happened. This black dirt kept getting ********* I hired a mold expert to determine what I was dealing with.He produced a report that stated that this was mold and what the corrective actions should be. I sent a copy of this to ***** a Pride supervisor. To my surprise he took immediate action and sent out a crew to correct the problems as stated in the report. The first day the Pride crew cut out and replaced the leaking phlegm. A few days later another team cleaned the downstairs ducts and blew a fog of a substance that would kill any mold that could have entered the duct system. We had to evacuate the home for 30 minutes, a minor inconvenience.I was somewhat surprised at the quick action that ***** took and appreciative of the quality work that the crews preformed. So a job well done!Review fromRonald B
Date: 10/13/2024
5 stars***** in A/C sales and parts was awesome. thank you. You guys got rite on the problem and fixed it...... that was fantastic, ***** is a major asset to Pride. Again thank you for getting my a/c fixed in a fast timely manner. Most important my MOM is very happy. thanks again, *** BReview fromGilles B
Date: 10/10/2024
5 stars******** G provided a very courteous an efficient service , thank youReview fromGiovanna T
Date: 10/07/2024
5 starsWonderful customer service. Michele very pleasant and helpful renewing my contract.Review fromAnd R
Date: 10/01/2024
5 stars******* G is wonderful. She is both kind and efficient! What a pleasure!Review fromMartha K
Date: 09/23/2024
5 stars******* is the best customer service person by far!! It is a pleasure when she answers a call for service.Review fromrobert b
Date: 09/06/2024
5 starsI HAD MY A/C SERVICE TODAY BY TECHNITIAN ***** FROM PRIDE A/C/. I LIVE IN ************************ WAS VERY COURTEOUS AND KNOWLEDGEABLE ON WHAT HE DOES.IAM VERY HAPPY WITH THE SERVICE AND WILL USE PRIDE A/C AGAIN.Review fromVictoria M
Date: 09/06/2024
5 starsService provided was excellent . The technician was knowledgeable and courteous and explained all my questions so I could fully understand.The Technicians name is ***** and I highly recommend him.Pride should be happy and proud to have him as an employeeReview fromMarie P
Date: 08/08/2024
1 starMarie P
Date: 08/08/2024
I purchased a new York system with this company in December 2021. I have had nothing but issues with this system that I did not have with the 14 year old system I previosly had. I am told it is a drain problem but I do not understand why this problem cannot be resolved even after 3 years & after every maintenance cleaning I get it does not last & they need to come back over & over. I was told with a brand new system all I needed was one or two maintenance cleanings a year but this is not so since I've had this brand new system installed. It does not get resolved & I am just so frustrated with this not working right & nothing can be done to fix the issue. I am now left to just keep a deep plastic bin under the system to capture the water & then empty out myself everyday. This should not be going on with a new system and no one seems to be able to resolve it without someone constantly having to come out every 2 months. I believe now there was nothing wrong with my old system & should have never been sold a new one. What for? If they are saying it's a drain problem now then why did they sell me a new one & I'm having way more problems with the new one. My 14 old a/c never caused me all these issues. This has been one h*** of an experience!! I feel like I've been ripped off & now left with a lemon of an A/C.
Pride Air Conditioning & Appliance, Inc.
Date: 08/09/2024
This review is unrelated to the installation of the air conditioning unit from more than 3 years ago. The last date we serviced ****************** was October 18, 2022. We can't speak to any service or issues ****************** has had after October of 2022. As per our installation contract for the air conditioner, the air conditioning system is installed to the existing drain lines. After the installation, the city of **************** inspected the installation and confirmed that it was installed to code. Subsequently, ********************** has had the unit inspected by a both York representative as well as a neutral third party of ********************** choosing. The inspections showed that the unit was installed correctly, met the city code, and that the unit was operating as per the manufacture's specs. That the issues she was experiencing were related to the preexisting drain line, and that drain lines are maintenance issue.
Due to the changes in manufacturing of air conditioning systems to make them run more efficiently, as well as changes to the freon used to meet increased environmental standards, current systems create more condensate than systems manufactured in the early 2000's, which in turn *** exceed the capacity of the existing drain lines. ****************** has been repeatedly advised drain line issues are not covered by her installation or manufactures warranty. As ****************** has stated she has had multiple services since we stopped providing her service and per her own admission, the only problems found are related to the preexisting drain line and not the installation of the air conditioner.
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