Complaints

This profile includes complaints for Allegiance Van Lines, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allegiance Van Lines, LLC

  101 N Riverside Dr STE 204 Pompano Beach, FL 33062-5011

• 

  Allegiance Van Lines, LLC

  1940 NW 18th St Pompano Beach, FL 33069-1677

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson with whom I made arrangements for our son's move out of an apartment promised a morning pickup time, that morning pickup times are usually around 8:00 a.m. and that someone from the company would contact me a day or two ahead with the specific time. Our son and I made arrangements based on that promise - inspection of the apartment and airline reservations. I had to call Allegiance after 4:00 the afternoon before the pickup date to confirm the pickup time, as no one had yet contacted me. They told me the pickup window was 1:00-5:00. When I mentioned that time would not work for us and we had a promise of a morning pickup and requested that they reschedule the pickup time in light of the arrangements we had made, they became obstinate and condescending, called me ridiculous, theatrical, comical and acting like a child, said my move was just a "little move" and "not a big deal ******* refused to work with me and, in fact, said they "don't have time to deal with guys like [me]." They later changed my pickup window to 3:00-7:00, making matters even worse. I suspect that was on purpose. We now have to rent a hotel room, change our airline reservations and miss an extra day of work. I cannot believe how poorly I was treated by this company. The salesperson I originally spoke with who made the promises was *********************, and the two people in dispatch are **** and ******. I do not know their last names. Will was by far the worst of all. If this is the prevailing attitude at Allegiance Van Lines, it must be a really sad place to work. Only one other time in my life have I filed a complaint against a company, and that was more than 20 years ago. I am not a complainer, but this circumstance certainly warrants it.

  Business Response

  Date: 07/30/2024

  ***** either misunderstood or did not read, but just as we have reiterated and shown *****, all estimates and contracts have a two day window. It would be impossible to know days or weeks out what time a truck i logistics will arrive and the only way to ensure something of that nature would be to utilize the entire truck to himself, which would have been much more expensive and was not paid for. Unfortunatley, he has continued to berate our team via text and calls since he learned of his misunderstanding, but we attempted to accomodate as much as possible in this situation while still servicing the hundreds of other moves this week that signed the same 2 day window.

  We regret that ***** did not understand the documents and wish the questions could have been asked prior, but nonetheless, we are making every attempt to satisfy his moving needs. 

   

  thank you 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22062283
  
  I am rejecting this response because: The person submitting the response is not well informed about the situation. He listened only to Will and did not look at the text communications from Will to me, including the texts from Will after he learned that I had filed a BBB complaint. I thought we were done communicating, but he opened the lines of communications again this morning, starting off with "It is amazing people like you exist. Think its cute to just throw complaints on the BBB, you really need to go somewhere with your childish *****************, Grow up. I hope you show better discernment in your other live [sic] choices." I am not the one doing the berating. Will has taken it to the level of harassment.

  The business owners should demand to see ****'s texts. I would also be more than happy to discuss them with the owners. 

  In typing this response, I just received a message from the movers that they cannot schedule a pickup today. The window, reiterated twice by ****** at Allegiance dispatch, was 1:00-5:00 p.m. today. That was the end of the two-day window. Obviously Allegiance cannot even adhere to their own contracts, yet they want me to do so, even though other promises were made by their sales rep. All calls with Allegiance are recorded. The owners should listen to the calls between me and ********************* (the sales rep). They would disclose the promises of Allegiance to arrive for pickup around 8:00 a.m. on Tuesday, July 30th.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/02/2024

  Please see attached documents where he acknowledges the cancellation policy. What is not seen is the verbal abuse after the fact ; he was not promised morning pick up (please also see acknowleged signature estimate with IP)

  07/29/2024 04:56:43 PM
  ***********;  said he was PROMISED MORNING PICKUP by **** via email etc 
  07/29/2024 04:55:41 PM
  ***********;  SAID F*** YOU TO ME WHEN I TOLD HIM HIS PICKUP WAS BETWEEN 1-5pm 
  07/25/2024 01:39:42 PM
  MARK   cust says has to be tuesday 

• Initial Complaint

  Date:07/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hired Allegiance VanLines on June 7, 2024, to move my belongings from ********** to ************* for a total cost of $3,377.69 but ended up paying $6,062.27. The bill of lading from Allegiance VL promised delivery within 4 to 10 business days. However, Allegiance VL subcontracted the move to Best Moving VanLines without my knowledge, and the bill of lading from Best Moving VanLines stated a delivery window of 21 business days. My items did not arrive until July 8, 2024, well beyond the promised timeframe.The service was a disaster. My coffee table was cracked, a matching end table was scratched, screws for my guest bed were mostly lost, one slatted bed base was missing, the bed frame was banged up, metal legs for my desk were missing, and my Japanese-style bed frame and nightstand were scratched and dented. The blankets meant to protect my furniture were shredded, many boxes were smashed, an iron planter and four artificial plants were missing, and mold was found inside several boxes due to improper storage, causing laminated furniture pieces to bubble and crack.Despite numerous calls and emails, neither Allegiance nor Best Moving provided meaningful updates or took responsibility. They promised follow-*** that never happened. When I was referred to the "claims department," I discovered it was a third-party company, indicating a lack of internal accountability.Due to the delay, I had to purchase new clothes for my job in ************* because my suits were in the shipment, adding unnecessary financial strain. Additionally, Allegiance falsely claimed to have processed a refund, which **************** confirmed never happened.The combined negligence, unprofessionalism, and deceptive practices of Allegiance VanLines, Best Moving VanLines, and ***************************** have caused significant stress, inconvenience, and financial loss. I have filed complaints with the ****** FTC, FDACS, and the CA ********** of ******** Affairs to address these issues.

  Business Response

  Date: 07/29/2024

  ************** has failed to include all documents per his email this week with our office. He stated he had another contract with the company that moved him in their truck. I fear answering a complaint that does not contain the full picture will lead to more confusion. We have made many attempts with emails and calls to assist **************, but he has been more interested in calling us names and slandering our company online, to which we have given him official notice to stop. 

  With those things aside, we want to assist with whatever the issue is and if he has a problem with the carrier who moved him, we are happy to try and assist, as we have been, but we do need the paper that he said he signed with them so there is no confusion, if he could kindly respond that so we can have productive conversations. 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22056154
  I am rejecting this response because:
  

  Firstly, I have already provided two different bills of lading that I was asked to sign: one from Allegiance VanLines and one from Best Moving VanLines.  The second bill of lading from Best Moving VanLines includes different terms, including a delivery window of 21 business days, which was not disclosed to me at the time of the initial agreement with Allegiance VanLines. These documents were attached to my original complaint.
  Contrary to Allegiance VanLines' claim, I have not failed to include any necessary documents. Any insinuation that I have withheld information is unfounded and misleading.
  Regarding communication, I have made numerous attempts to contact Allegiance VanLines and Best Moving VanLines via email and phone to resolve these issues.Unfortunately, these attempts have not been met with meaningful assistance or accountability. Instead, I have encountered unhelpful and unprofessional responses and unfulfilled promises of follow-up. I have all that documented as well as recorded conversations if the BBB needs them for the record.
  I am seeking resolution for the significant damages, delays, and financial burdens caused by this move. The stress and inconvenience I have experienced and continue to experience are well-documented. Allegiance VanLines MUST acknowledge their role in subcontracting to Best Moving VanLines without my knowledge and to take responsibility for the damages and delays caused by their combined negligence.
  
  ****************************************

  Business Response

  Date: 08/02/2024

  After looking at both documents, the One page of the bill of lading, taken at an angle that can not possibly be read, i can answer based on facts we have also provided on numerous occassions for *******. 

  Any damage needs to be reported to the *** number of the company that physically moved him- If you look behind his picture, there is a :damage" report that is clearly outlining already mentioned damage, so he is will likely need that. Furthermore, Please see the *** from Allegiance where no where is there a promise - a delivery is an estimate- Typically it is within 4 to 10 business days for delivery. If his carrier took longer, it is regretful, but not against any of the contracts he signed. 

   

  If there is anything we can assist with, please let us know right away 

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 22056154
  
  I am rejecting this response because:

  Transparency in business operations, especially in service-oriented sectors like moving and logistics, is not just a best practice but a fundamental expectation from customers. When a company like ********************************************** fails to disclose that they are acting as a broker rather than the actual service provider, it misleads the customer and undermines the trust essential to any service agreement.
  
  Customers like me base their decisions on the information provided by a company, including who will be handling their valuable possessions. When Allegiance VanLines presents themselves as the direct mover but then subcontracts to another entity like Best Moving VanLines that also subcontracts to another company, Moving Express & ************* without clear disclosure, it disrupts the customer's ability to make informed decisions about the handling and safety of their belongings.
  
  Non-disclosure complicates accountability. When multiple parties are involved, and not all are known to the customer, it becomes challenging to determine who is responsible for service failures. This ambiguity benefits the broker, who can deflect responsibility onto the subcontractor, as Allegiance VanLines has attempted here by directing complaints about damage and service delays to Best Moving VanLines.
  
  Customers are entitled to know exactly what they are agreeing to when they sign a contract. A bill of lading that does not clearly specify the nature of the brokerage relationship can lead to misunderstandings and misaligned expectations about delivery timelines and service quality. Allegiance VanLines' claim that the delivery timeline was an "estimate" and not a "promise" underscores this lack of transparency and is misleading if not contextualized within their role as a broker.
  
  Ethically, it is incumbent upon companies to be honest about their business model. Not disclosing that they are a broker impacts the customer's rights and the integrity of the service being contracted. It is a practice that can be seen as deliberately deceptive, designed to obscure the true nature of the agreement and limit the company's liability in the service chain.
  
  The failure of Allegiance VanLines to disclose their status as a broker fundamentally undermines the trust that is crucial to the customer-company relationship. Such non-disclosure is not just a minor oversight; it's a deceptive practice that positions the company to avoid accountability while potentially compromising the quality of service the customer receives. This is not just regretful; it is ethically and professionally unacceptable. I urge the BBB to consider the serious nature of this non-disclosure as it directly impacts consumer rights and business integrity.

  ****************************************

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 1120 on 5/28/24 to this company for payment upon pickup of my goods to move them from ********* ** to ********* SC. They were not the company that picked up my items, but instead a third party was. The 1120 was supposed to be refunded, but as the statements have shown, I have not received a refund from the company at all. It was requested that I dispute it with *****, which I did, so a refund could be processed immediately again. Nothing was ever reprocessed, and I do not have the money. As of filling, 07/27/24, this has been on going for a full 2 months.

  Business Response

  Date: 07/29/2024

  ************ was fully refunded through her own dispute and was refunded through the merchant ; She was refunded (see below) and then said she did not receive it and her bank allowed a dispute (see below) . If there is ANYTHING else we can assist with, we are happy to, but it is our understanding, since she was double refunded, she should be satisifed. 
  
  Authorization Amount: USD 805.50
  Submit Date/Time: 10-Jun-2024 12:58:31 PDT
  Authorization Code:
  Reference Transaction ID: ***********
  Transaction Type: Refund
  Market Type: eCommerce
  Product: Card Not Present
  Address Verification Status: AVS Not Applicable (P)
  Card Code Status: Not Applicable
  CAVV Result Code: Not Applicable
  Fraud Score Applied: Not Applicable
  Recurring Billing Transaction: N
  Partial Capture Status: Not Applicable
  Customer IP:
  Payment Information
  Card Type: Visa
  Card Number: XXXX8270
  Expiration Date: XXXX
  Total Amount: USD 805.50
  Order Information
  Invoice #: refund
  Description: Payment from ***** How | Job number: 2887476

   

   

  Jun 15, 2024 @ 02:30 AM Dispute Resolved - Payer Won -$895.50
  minus $895.50
  Payer
  ***** How
  Payment Method
  VISA ...8270
  Dispute Amount
  -$895.50
  minus $895.50
  Dispute Fee
  $0.00
  $0.00
  Dispute On
  Jun 15, 2024
  Dispute Reason
  13.1 - Merchandise/Services Not Received
  Respond By
  Jun 30, 2024
  Deposit Date
  Jun 15, 2024
  Dispute ID
  **********
  Original Transaction ID
  ***********
  Original Transaction Amount
  $895.50
  $895.50
  Original Transaction Net
  $869.29
  $869.29
  Status
  Resolved - Payer Won

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22053344
  
  I am rejecting this response because:

  The $895 that was originally refunded back to me has nothing to do with the refund of the 1120. The 895 was a deposit made back in March, that was removed to pay the 3rd party company so I could receive my items. As my bank statements show, there was another payment made in May, for a total of 1120 dollars for pick up payment, (completely unrelated to deposit) via 3 zelle transactions. I was told to dispute the 3 zelle transactions, so I did so. The dispute of the 1120 was found to be in favor of Allegiance, of which I have also provided proof of. My bank statements also show that no refund of the 1120 has been given to me by the company as promised. 
  
  Sincerely,
  
  ***** How

  Business Response

  Date: 07/30/2024

  Ms. How is mistaken, as she believes she should have a second refund. 

  her deposit amount is 1100, which she believes she should be getting back as a refund, when she received the 850 back. this has been explained on numerous times. To give her back 1100 from our company, we would be in the negative. Perhaps she is looking for a refund from the actual carrier? We were not paid anything above and beyond the deposit, once the 850 refund 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22053344
  
  I am rejecting this response because: you claim that I only paid the original deposit to your company, which is false. I have provided the receipt for the original deposit, as well as the email thread with your company of the payments of 1120, not 1100 as is claimed. The receipts from the Zelle payments as well, going to ******************************* totaling 1120.
  
  Sincerely,
  
  ***** How

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE Allegiance Van Lines I contracted full pack 1500cf (to pay only actual cf) move from *** to **. AVL movers arrived w 16ft/800cf capacity truck & NO packing materials; NEVER came as scheduled/w enough materials; forced donation of $5K of items that didnt fit in truck; delayed my departure from ***; & caused 4 days of chaos & extreme stress AVL charged for 1900cf (discount of claimed 2000cf). When questioned in *** AVL insisted truck had 2000cf & threatened to impound my goods if I didnt pay extra This is a $10471 OVERCHARGE based on truck size.AVL charged FULL BALANCE of FRAUDULENT amount upon NYC departure IN VIOLATION OF THE CONTRACT Only 70% of balance was due.Before arrival in **, AVL demanded I convert entire move cost to ACH transfer; tried to cancel contract; denied approval of full payment for move by my elderly mothers credit card that they had approved & charged 4 TIMES; & demanded $4133 not due to get the truck opened or they would impound my goods.Truck size confirmed upon delivery as ****************** provided to AVL: photos of truck w time/date stamps in ***/** and Penske rental agreement in name of subcontractor confirming 16ft truck all w matching license ************* tracking numbers.In response, AVL continued to threaten I pay additional $4133 or they would impound my goods & then stopped communicating. I notified AVL that if they did not engage that I would pay the driver $1350 ($.45 x 3000 miles) to open/unload ************ would have to reimburse.AVL refuses to resolve the issue. Formal claim for $12,388 filed w AVL had 20+ exhibits of proof w text from subcontractor admitting 16ft truck size:$10,471 overcharge for truck size, + $1350 to open truck; + $671 in credit card fees; + $392 delayed flight expense. AVL tried to tell me I didnt know the size of *********** capacity & that the truck made 2 trips from *** to **! AVL is NOT HONEST. Against all indisputable proof provided, AVL continues to perpetuate this fraud.

  Customer Answer

  Date: 07/25/2024

  Attached is the agreement signed on 7.23.23 for 1500 cf that clearly says I will pay only for the cubic feet used. Due to file size I am not able to attach the agreement from 7.31.23 that AVL bullied me into signing that says they are moving 2000cf even though I questioned the size of the truck before signing. AVL LIED and insisted that the load was 2000 cf. I have provided proof that only a 16ft truck was used which only has an 800 cf capacity.

  When will my review be posted on the BBB website. Allegiance Van Lines is NOT A TRUSTWORTHY business and people need to know that they are committing FRAUD against their customers.

  ***********************

  Business Response

  Date: 07/29/2024

  We have made numerous attempts to try and assist ***** with her issues that she continues to mention, but each time we try and provide feedback and inisght, she threatens (usually non violent) action and we hit a wall where communication is not productive. On May 10, 2024, on a recorded line, she took it too far and threatened to physically harm our rep, repeated our address and where to find him and then told him she would bury him. Communication ceased there verbally and all informaiton was exchanged via email from there forward. Since **************** has left out those emails, allow me to reitterate. **************** had a job that was slotted for ONE DAY and for a certain amount of space. The crew remained on site for FOUR DAYS and filled well over the alloted space. She acknolwedged and signed for this, but after, disputed charges and attempted to steal services. I understand that **************** is upset that the services she utilized were  more than she originally budgeted, but she was well within her right to refuse service or only utilize what was needed. As for her claims, those have been sent and received, as she was notified on June 3. If there is any other assistance we can offer, we are happy to assist. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22033598
  
  I am rejecting this response because:

  Allegiance Van Lines response to the complaint is **** with misrepresentations that range from the absurd to the libelous.  I notified AVL of the multitude of issues both as they happened and immediately afterwards throughout the move in an effort to resolve them. Except for the initial booking, every interaction I have had with AVL has been incredibly frustrating. AVL has engaged in deceptive business practices with me (and likely others), and now it disingenuously acts like it's the aggrieved party.  They respond with deflection and baseless accusations, all the while refusing to engage on the multiple merits of the complaint.  The proof is in the pudding. While I have provided ample documentary and photographic evidence to illustrate AVL's malevolent business practices, AVL has provided nothing of substance in response to the complaint.  

  **** I challenge AVL to provide any proof that they provided a truck with 2000 cf capacity for my move to ********** from ***. They won't because they cant. I provided documentary and photographic evidence that they only sent a 16 ft/800 cf truck and overcharged me $10,471.

   

  **** I challenge AVL to provide any contract to support their claim that the move was to take only 1 day. They cant because it doesnt exist. My move was scheduled for a prepack move of 2 days in *** per the 7.23.23 contract (attached). As detailed in the original complaint, the reason it took 4 days was only because of the lack of preparedness, ineptitude and misbehavior of AVL's movers.

   

  **** I challenge AVL to provide any contract where their justification for additional fees is based on additional days of packing and supplies over and above the total $11,974.01 of the 7.23.23 contract which was for 1500 cf (not the 800 cf they actually moved). They cant. It doesnt exist.

   

  **** I challenge AVL to provide proof that they did not violate the law by demanding:

  o   payment for the full amount of their 7.31.23 contract (attached) prior to the truck leaving ***;

  o   the change of payment terms to guaranteed funds (cash) for the entire move prior to the trucks arrival in **********;

  o   an additional $4,133 on arrival in ********** for a total of $19,267 on the 7.31.23 contract amount of $15,134 (which was already for a fraudulent amount of volume) or they would put my belongings in storage.

  They cant because they did. I have provided paperwork, emails and texts.

   

  **** I challenge AVL to provide all their communication to and from me and Ikechukwu (Ike) ***************** subcontractor, from August 10^th & 11^th, 2023. It will prove that AVL instructed Ike/the ****** to refuse to unload my goods in ********** until I paid an additional $4,133 - an amount that was not owed and was in addition to the $15,034 that had already been (over) paid. The only way I was able to get my belongings was to pay an additional $1,350 directly to the ****** of the truck (who had been told he would not be paid until I paid the additional $4,133). It will also show that AVL refused to communicate with me to resolve the situation while the truck was parked in front of the California destination. They know the above is true and indefensible. I have the proof which has been shared.

   

   **** I challenge AVL to provide any recording where they falsely claim I threatened to physically harm our rep, repeated our address and where to find him. They can't because it doesnt exist.  The notion that I threatened a representative of AVL with physical harm is not only preposterous, but it is libelous, and I would caution AVL that any further misrepresentations of this kind may result in legal action.  

  **** I challenge AVL to provide communications between us that shows they have engaged in good faith on the material issues of my complaint throughout the move overcharging for a truck size that wasnt used, illegally charging the full amount of the move before it left ********, attempting to change the terms of payment prior to delivery, demanding payment of $19,267 on a contract of $15,134 (however based on fraud that it was), and refusing to approve the opening of the truck for unloading resulting in my having to pay the ****** an additional $1,350. They cant because they have not.

   

  AVL attempts to create the incorrect impression that the omission of any emails caused by the cumulative size limits of the BBB site for attachments is somehow exculpatory. They are not. I attach additional files that support my case.

  The picture that AVL attempts to paint in its response to the complaint is, like its conduct toward me, deceptive and unethical. Its response is repleat with inaccuracies and out and out falsehoods. All one has to do is look at the proof provided, and by whom, to figure out what happened in this case.  AVL refuses to provide a scintilla of evidence in support of their untenable claims.  They refuse because it simply doesn't exist. I have provided a mountain of proof of AVLs illegal and fraudulent and spurious business practices with regard to what should have been a routine cross country move that they turned into an absolute nightmare of chaos and frustration that continues to this day due to the money they have falsely taken from me.  Whats more, it is clear from voluminous reviews of AVL on multiple sites that Im not the only one with whom AVL has acted dishonestly. Future consumers must be warned that Allegiance Van Lines is not a reputable business.

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/05/2024

  As many of our calls have ended with ****************, she needs to file a claim properly so that she can start the process. Everytime we have attempted to get with her to do these steps, which can only be done by her and follow a certain procedure (not just an email as she has done) - We wish that we could assist, but her demand for a 12k refund is unreasonable. I must point out that **************** received a move, cross country , with full packing and an exclusive truck. requesting to get these services for free is not reasonable, which is why when we discussed with her on numerous occasions we suggested she listen to the protocol. 

   

   

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A refund was supposed to be sent to my account in the amount of $400 following a complaint made directly to allegiance van lines and the money still has not hit my account 14 days later. I have included a screen grab of the refund information sent to me by the merchant.

  Business Response

  Date: 07/12/2024

  ***** included the receipt of her refund, which is the same thing we have and provided her from the merchant. As we explained, we issued the refund through the merchant, the merchant has removed all funds for the refund amount and we advised her to ask her bank if there was any information or advice they could provide on what they would suggest for next steps. Our merchant does not allow us to do a 2nd refund above and beyond money collected and the money was removed from our account on the same day of refund 

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21978984
  
  I am rejecting this response because:
  I still do not have my refund. 
  Sincerely,
  
  *************************

  Business Response

  Date: 07/15/2024

  We understand that ***** is not accepting the response, but as she showed in her own screen shot, which was a receipt from the merchant directly, the refund has been issued and removed from our account. There is no way for us to be able to refund a second time. If her bank has another idea of the next available steps, we are happy to assist, but we have done everything on our side that could be done, as we have explained to her on her numerous calls and emails. 

• Initial Complaint

  Date:07/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under Budah movers I inquired about movers. Allegiance Van Lines contacted me. I was not ready with inventory list but **** said no problem, we could do it over the phone. I contracted with them and put a deposit of $908.40. with a pick up date of5/29. Then it was 5/31 and they finally arrived 6/2. I had to keep calling them and was given many excuses.i also did not estimate very well and the pick up price went from$5681.20 to ******* total including belongings that did not fit on first truck. So I have paid that amount and ***** from Aegis Moving and Storage that was contracted by AVL told me over the phone that my final payment would be about *******. This morning they sent me a text that they wanted ******** more and would deliver on Sunday even through the last messa he I received was that they should have delivered today 7/5/25. I have not responded to their last message wanting more money.

  Business Response

  Date: 07/05/2024

  Our team has reached out to **************** regarding this issue and is working with her regarding it. 

  While **************** is correct, the space she wished to utilize was over her estimate, there was some misunderstanding on the amount after the fact. Her paperwork with her total from her move was indicated and her receipts did not match the amount she believed she paid. she has sent all receipts so that we can be sure everything is allocated properly prior to delivery. 

  Our team is working with her closely to make sure that her total- paid amount is all she is responsible for.

   

  Customer Answer

  Date: 07/05/2024

  I added wrong .  ********* sent to Allegiance was$8979.55.  I have since heard from Allegiance and they are checking into my claim.  Very prompt response which I do appreciate.  Thank you.

  Customer Answer

  Date: 07/19/2024

  I have received a message from *********; today, 7/19/2024 after I called them again and he said that my items " would be delivered soon and are enroute".  He will check on Sunday to see where they are and get me a solid ETA for Delivery.  Continue to wait on my delivery.  ***********************

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21946057
  
  I am rejecting this response because:I have received a message from *********; today, 7/19/2024 after I called them again and he said that my items " would be delivered soon and are enroute".  He will check on Sunday to see where they are and get me a solid ETA for Delivery.  Continue to wait on my delivery.  ***********************
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/29/2024

  While we understand that **************** does not accept the answer, we are attempting to assist to the best of our ability. As we have spoken with her regarding, her move size was vastly different and all payments have been located and posted properly. As she has stated, she is working with our office

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21946057
  
  I am rejecting this response because:  We finally received our belongings last Tuesday 7/23 but without checking every thing we know that we are missing one of the legs of our antique round oak table that my father had refinished,  my husbands collections of Popular Science in  binders, and there is a folding table that looks like it was melted and my husbands message table has a  holes in it.  The boxes and tubs were mostly marked and what wasn't we told them where it was to go.  But there were kitchen boxes on second floor, craft/fabric boxes in the basement and living room boxes in craft room upstairs.  Now we, as senior citizens, 70+ years old, are left to move these boxes up and down the stairs and are only about a third thru them.  So until i can go thru these boxes and tubs I do not know for sure what is missing.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Contracted with Allegiance Van Lines to move furnishings from ******** to ***** 2. When we hired Allegiance, they told us they were not a broker. We paid them $1,207.07.3. Move was scheduled for 5/15 and when the movers showed up, we discovered Allegiance had subcontracted the move to Rapid Relocation Moving in ******** 4. Delivery was supposed to be 5/21, as of 6/24 5. Delivery still has not occurred 6. We have contacted Allegiance multiple times with no resolution. We hear the following: "We can't reach the local agent", "We don't know the delivery date", "We don't know where your things are", "When we know, you'll know". They say they will get back to us and they do not.7. My last conversation with them was on 6/20 and when I asked for the name of the owner of the company so I could reach out to him/her, they said no and hung up on me.8. I posted a negative review of the Company 9. Within 15 minutes of posting the review, I received a text message threatening me that posting the review was not going to help my situation. We exchanged several text messages where I asked him several times for information regarding the move and he continued with bullying and threatening text messages, telling me when I decide to do the right thing, maybe they'll help me. They would not tell me what the "right" thing was. They then demanded money, even though all the amounts under the contract have been paid. Final payment is due on delivery. I asked for documentation, which he could not provide.10. The binding estimate for the move was$2,799.25 for 565cf. The subcontractor said the move was 875 cf even though we moved exactly what we had specified with no additional items. We paid the mover $1,600 with an additional $1,211.68 due to them on delivery. 11. I called the subcontracted mover, Rapid Relocation, and they cannot be reached. Their phone number has been disconnected and there is no information on the company on the internet. 12. I fear we have been scammed.

  Business Response

  Date: 06/25/2024

  *****' account of the situation is quite different and I apologize that he believed that our texts trying to assist with his review issues were threatening. It is true that we told him calling us names and cursing at us would not help any of the situation. We then went on to ask him not to use the language he was and did disconnect the call after numerous warnings. 

  With all that being said, We did let them know that our latest notes from the local agent showed that there was pending delivery payment and that if his information was different, he was welcome to forward receipts so we could try and intervene and assist. He stated that he was not going to do that and that we "should have a copy" - while he is not wrong in theory, we were never sent these copies by him, as it seems he paid the local agent that he is unable to reach. I am happy to assist however possible and we have reached out to the local agent , but as stated, the most recent information we have is that there is still a pending delivery balance. We appreciate your assistance and information

   

  Thank You 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21896689
  
  I am rejecting this response because:

  There was no swearing or cursing in the text messages or on the phone. Plain and simple, I was hung up on when I asked for the name of the owner of the company. BBB has the full text of the text messages so this is easily disputable. The business is lying. 
  

  We have made all required payments. Allegiances binding estimate was for $2,799.  We have already paid $1207.07 to Allegiance via Zelle under the name of *************************** who is listed ans the President of the Company on the registration with the Secretary of State.  $1,600 was paid to Rapid Relocation at origin via *****. This is shown on the bill of lading attached to our original complaint. I also sent this to Allegiance. Upon delivery, according to the bill of lading, we owe $1,211.68. Note the total is well over the amount Allegiance quoted.  Thus, we owe no money at this time since nothing has been delivered. Allegiance has all of this information and it is another lie to say I refused to send. Neither party would accept credit cardonly cash, Venmo or Zelle. 
  

  The bottom line is that Allegiance has no idea where the truck is as they have told me that numerous times and they cannot reach Rapid Relocation. I also cannot reach Rapid Relocation as the line has been disconnected, which indicates to me that the company may have gone out of business. I fear our furnishings are gone. Allegiance is suddenly making up this excuse that we owe moneythis has never been mentioned on any of our previous calls during the last month. It is extortion. As the documentation clearly shows, no money is owed. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/26/2024

  T

  Receipt attached showing payment to Allegiance. 
  Bill of lading showing $1,600.00 payment at origin and $1,212.68 due on delivery attached in original complaint. 
  Alkegiance has all of this information. 

  Customer Answer

  Date: 06/26/2024

  T

  Receipt attached showing payment to Allegiance. 
  Bill of lading showing $1,600.00 payment at origin and $1,212.68 due on delivery attached in original complaint. 
  Alkegiance has all of this information. 

  Customer Answer

  Date: 06/26/2024

  T

  Receipt attached showing payment to Allegiance. 
  Bill of lading showing $1,600.00 payment at origin and $1,212.68 due on delivery attached in original complaint. 
  Alkegiance has all of this information. 

  Business Response

  Date: 06/26/2024

  I understand that ***** is not happy with the response. I do not see any attachements with the payments, so I believe we are still in the same place. My hold in the system shows that it is due to non payment, he argues that it was made. I do not wish to waste any one's time including his. Our email address ********************************** or our primary CS number ********** is where he can send any of those documents so  we can invesgiate it further. 

   

  Thank you 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21896689
  
  I am rejecting this response because:

  Documentation of amounts paid have been submitted to the business but the documentation is again attached pursuant to this response. 

  1. Allegiance Van Lines was booked on April 3, 2024 and a payment of $1,082.00 was made as specified in the Allegiance estimate and as indicated on the attached credit card statement.

  2. On May 6, 2024, *********************, mother of ***************************, reimbursed ***** for the $1,082.00 payment that was made to Allegiance.

  2.  On May 12, 2024, a Zelle payment of $1,207.07 was made to *************************** at Allegiance Van Lines, confirmation # **********. Payment was required before the actual move date. This was attached in the last BBB response and is also indicated as a payment on the Rapid Relocation Bill of Lading, as the Prepaid Deposit, which was provided to the BBB and the business. This payment was from the account of *********************, mother of ***************************.

  3. On May 16, 2024, Rapid Relocation showed up to move the items and they were paid $1,600.00. This is on the Bill of Lading, on the line item "Origin Payments" and was already provided to the BBB and the business. We are also attaching to this response the Venmo payment receipt, made from the account of *************************** in the amount of $1,600.00.

  4. Because we paid Rapid Relocation $1,600.00, since they were moving the items, Allegiance credited the credit card payment of $1,082.00. This is shown on the credit card statement and is dated May 16, 2024.

  5. According to the Bill of Lading from Rapid Relocation, the total applicable charges based on 875 cf was $4,018.75. After deducting the prepaid deposit of $1207.07 made to Allegiance and the $1,600.00 payment made to Rapid Relocation, the balance due ON DELIVERY is specified as $1,211.68.

  6. Note that the binding estimate from Allegiance showed a total charge for moving of $2,799.25 for a move of 565 cf. and Rapid Relocation charged $4,018.75 for 875 cf, although no additional items were moved. This is a 44% increase.

  7. To date, we have paid $1,207.07 to Allegiance and $1,600.00 to Rapid Relocation, for a total of $2,800.07 (which is more than the binding Allegiance estimate of $2,799.25).

  8. Since the furniture has not been delivered, there is no further payment due until delivery.The payment that is requested to be paid UPON DELIVERY is $1,211.68. 

  9. There are no "nonpayments" as indicated by the business, there are no payments due at this time, and there is no reason for Allegiance to be reflecting a "hold for nonpayment." We are demanding delivery of the furniture. 

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/02/2024

  I dont understand why this case is closed. I did not confirm that I was satisfied with the business response. I have provided all information to the business including all receipts and documents, most recently yesterday 7/3. We still do not have our furniture and the business has not stated when we will receive it. How could the BBB be satisfied with the business response when they have not resolved the complaint and delivered the furniture? Can you help me understand?

  Thank you!

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired AVL for my interstate move from **********, SC to ************. I had signed BOL in advance and I paid a deposit of $646.80 and had pickup scheduled for 3/28-3/29. They came on 3/29 and took my belongings. Day of I get a call from the "Driver." They show up very late, but they came and took my things. At ******, they told me I had more than originally thought, and the price went up. I paid $1104.70 on pickup. Delivery was originally scheduled for 4/14. I moved it to 4/26. 4/26 and 4/27 came around and I didn't get a call or a delivery. I called AVL, they then informed me that the "driver" they had connected me with on delivery was actually a subcontracted company, called Top Quality. Top Quality is based in ** and doesn't answer the phone. They cannot give me an accurate delivery date and are telling me that they're looking for a new carrier. AVL has told me repeatedly that they will get me a delivery date within the week, by the end of the week, by Monday, but they never do. I find out AVL has a pending insurance cancellation and Top Quality is uninsured since January of 2024. AVL answers the phone, but they can't give me any answer as to when or how or where I can get my belongings. They suggested I file a police report against Top Quality. However, I hired Allegiance to move my belongings, was not informed about it being Top Quality until after the fact, and now have been without my belongings for an additional three weeks. I need an answer as to where I can go get my belongings, because I do not believe they will be delivered. AVL needs to locate my items and either deliver them or give them back to me at some other location.

  Customer Answer

  Date: 05/28/2024

  At this point, I would like a refund of the money I have paid to Allegiance van lines and their subcontracted company Top Quality Moving and Storage. They were not able to complete the contract and now I have to go get my items myself from *************** 

   

  Please see my email communication with Top Quality. This was my response to them texting me instead of continuing the conversation via email. I have attached the text from them as well.

  Business Response

  Date: 05/29/2024

  **** and our office have been in constant contact and we are fully committed to a resolution . Her items were delivered to her storage unit last week and she is out of town, but will pick up the keys from our office once she is in town. We understand she is still looking for a full refund of services and we are working with her and the driver who delivered her to have a resolution. 

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21726992
  
  I am rejecting this response because:

  They say my things have been delivered to my storage unit. I had to rent a storage unit because they failed to complete my move. I rented a unit in **************, costing me more money, and now I have to go get my belongings myself.
  

  They couldnt find someone to finish the move. The subcontractor they hired told me they went out of business and couldnt drive their truck to deliver. 
  

  I was lied to repeatedly by AVL including about a delivery date being scheduled more than three times and about where my belongings were being stored. They told me they were already in ************, but in reality they were still in **************, only three hours from the origin and still 12 hours away from the destination. 
  

  I want a full refund of what Ive paid to allegiance and to top quality, who was working as an agent of allegiance at the time of pickup. AVL sent Top Quality for pickup without telling me it was a different company, so when I provided payment to allegiance, via Zelle, which is listed as one of the available payment options on allegiances documentation, I was under the impression that I was paying an allegiance employee. 
  

  This has completely derailed my life over the past month. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/29/2024

  We understand ****'s stance and as we told.her, she is requesting a full refund, even after services are rendered and while that is unreasonable (her items were held for her and moved numerous states) we are working on a resolution with her driver to assist .

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21726992
  
  Again, my job was not completed. I only rented the storage unit in ************** because Allegiance and their subcontractor did not fulfill the contract. 
  

  They moved my things from ************** to **************. They were unable to deliver my things to ************ as contracted. I had to pay to rent a storage unit. Now I have to pay to rent a truck and pay to have my items loaded and unloaded into the truck. I have already given Allegiance and their subcontractor $1700 and I am having to spend even more to get my things. Thats not considering the time I have to take off work to do this.
  

  Allegiance says they have moved my items numerous states but it went from one ******** to the other. Which was not even the goal. 
  

  If Allegiance and their subcontractor do not refund me my full amount I will not be satisfied with this resolution.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved on Feb 17 2024 a moving company named Allegiance Van Lines to pock up my belongings from ************* on March 24th ********************************************* **************** on apr 6th of 2024.. ************ picked up my property and the day they picked up my property,they called me and stating I needed to pay an additional $1700 to assure my delivery for April 6th. I paid them on April 1st and now it's April 26th and they have NOT delivered my items.. I have been in constant communication with ******,****,and they keep giving me the runaround stating their trucks are down,or their crew is sick.. they have told me it's scheduled withing the next 48hrs and on that day I called for a time frame and again their truck in the shop waiting on parts til the weekend. At this point it's stolen property and I'm filing a complaint.. I have receipts off all payments completed and text messages saying I will not be charged for them passing the 30day **** of the free storage. The gentleman by the name of ***** who reserved my move told me they are an official moving company when they are a broker,he lied and took advantage of me,since this was the first time I have done a move from state to state.. Doing my research after going through all this,I see I'm not the only one this happened to!! They need to be held accountable for there actions!!

  Business Response

  Date: 05/29/2024

  Our team worked with ****** and all parties involved including the *** and rectified all issues, including an immediate delivery into her storage unit, once our schedule allowed it. Unfortunately,  there was a misunderstanding on the customer's part and when we were going to direct delivery her goods, she was unable to take possession and instead requested us to hold off. We explained what may happen would be her having to go back on our calendar which could be 21 business days . Nonetheless, everything was delivered and we are confident everything is resolved at this time. We apologize for the delay, as the requests were going to our spam this time. 

• Initial Complaint

  Date:04/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted this moving company to move household from *** to ***** with a promise of a 3-5 day delivery for a quoted price based on dimensions discussed with broker (we did not know they would be sub contracting the move out when we signed - we were not advised of this)We added 1 bed, tool box and washer and dryer and eliminated entertainment center and couch...measurements should have been pretty close. Quoted ******* - paid deposit of ****** to secure pick up ************ subcontracted another company - without our permission or knowledge - and when they came - the price went from 2500 to 8500 after our house was loaded in the truck - what choice did we have at that point NO WHERE was it discussed a 7-21 day DOT rule for delay of delivery - nor was it disclosed we could have purchased an expedited order for sooner delivery The subcontracted company - ********************** from ********** - took over 14 days to deliver - and we had no recourse even after calling Allegiance Van Lines - the company we actually contracted with. The 3-5 day delivery guarantee was not honored at all. They refused a partial refund and also the over charge for contents as it was calculated by them with the items disclosed - A variant of over $6000 - their estimate was grossly incorrect and I believe that was to secure the booking knowing they under bid this job. In addition - they used their Veteran affiliation as adversement for a false trust - which is another reason I used them - only to learn I was lied to that there were NO VETERANS involved in my pick-up or delivery process - a complete SCAM !!

  Business Response

  Date: 04/21/2024

  **************** has had quite a few statements in here that are not accurate, please see the attached paperworK. We reserve the right to utilize our local crews for any move that we may be unable to service, which was the case here. This was advised in all paperwork, as well. While we intended to do the move with our own truck, a scheduling error made that impossible. As for a guaranteed delivery date, it is clear in all paperwork signed that we never guarantee a window for pick up and / or delivery, but we do list available days at 3 to 5 business days as the average for this route. We only advise of business days, but when ******* called our office, we did point this out. Once again, we have spoken to *************** on numerous occasions and attempted to clear up any misunderstanding and are happy t conitnue to try and resolve the issues she feels she had. Please see paperwork for everything being outlined and nothing "changing" after the fact this was all presented to the Millers ahead of time and agreed to by them 

  Customer Answer

  Date: 04/22/2024

  While this company has a "legal right" to farm out this job - we were not notified of this option or given an opportunity to review which company was going do this - we would have never agreed.  *********** used - ********************** is not a registered BBB company - and their reviews are 1 star with multiple and multiple complaints of what we experienced as well as multiple complaints of damage.  Upon delivery yesterday (13 days after request) - they showed up at 7pm Texas time and spent 6 hrs unloading well after 1am !!!!  We were only given a 14.5 hr notification via text - not a call or email as promised - that they were delivering at that time.  And then there were 6.5 hrs late with the time the sent us via text (see attachment)

  In addition - we have multiple items damaged and broken.  We are currently getting estimates for licensed companies for repair/replacement as covered under agreement.  Some of the items broken / damaged will require an appliance company and depending on scheduling from that company.   Many of items damaged - we have pictures of as well as the truck that had the contents loaded and their condition when loaded in ***********  We provided all moving blankets which all items were wrapped in.  Arrived with n o blankets intact.  One of the packers in Temecula as  well as delivery in ***** - **** - can attest to the condition when loaded/wrapped as well as how it was received for delivery in ******  All items were stored someone (Carpenteria, **) and when either unloaded for storage or reloaded for delivery - is where this damaged took place - as well as left possibly outside - given the dust and debris found on all boxes and furniture.  

  We will e submitting the damage/breakage claim with the next several days to both this company (Allegiance Van Lines as well as the brokered company - *********************** Items submitted in response (bolmiller.pdf) - we not able to be opened - send documents for review that are able to open

  If there is a time frme for filing damage claim - I require a date from both Allegiance and Moving Logistics - so there is no missed or confusion erros because 2 different companies are involved and have 2 different policies !!!!!

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21604203
  
  I am rejecting this response because:

  While this company has a "legal right" to farm out this job - we were not notified of this option or given an opportunity to review which company was going do this - we would have never agreed.  *********** used - ********************** is not a registered BBB company - and their reviews are 1 star with multiple and multiple complaints of what we experienced as well as multiple complaints of damage.  Upon delivery yesterday (13 days after request) - they showed up at 7pm Texas time and spent 6 hrs unloading well after 1am !!!!  We were only given a 14.5 hr notification via text - not a call or email as promised - that they were delivering at that time.  And then there were 6.5 hrs late with the time the sent us via text (see attachment)

  In addition - we have multiple items damaged and broken.  We are currently getting estimates for licensed companies for repair/replacement as covered under agreement.  Some of the items broken / damaged will require an appliance company and depending on scheduling from that company.   Many of items damaged - we have pictures of as well as the truck that had the contents loaded and their condition when loaded in ***********  We provided all moving blankets which all items were wrapped in.  Arrived with n o blankets intact.  One of the packers in ******** as  well as delivery in ***** - **** - can attest to the condition when loaded/wrapped as well as how it was received for delivery in ******  All items were stored someone (Carpenteria, **) and when either unloaded for storage or reloaded for delivery - is where this damaged took place - as well as left possibly outside - given the dust and debris found on all boxes and furniture.  

  We will e submitting the damage/breakage claim with the next several days to both this company (Allegiance Van Lines as well as the brokered company - *********************** Items submitted in response (bolmiller.pdf) - we not able to be opened - send documents for review that are able to open

  If there is a time frme for filing damage claim - I require a date from both Allegiance and Moving Logistics - so there is no missed or confusion erros because 2 different companies are involved and have 2 different policies !!!!!

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/24/2024

  We do undertsand *************** is not accepting the response, however, both here and on all other complaints, she has not wanted to discuss solutions. We have been in constant contact via email with *************** and as we have asked on numerous occasions, how can we assist in this solution? I understand her complaints and all information she is asking for such as licensing is readily available online and is provided within every email we send. 

  Happy to try and assist when **************** would like to disuss solutions. 

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21604203
  
  I am rejecting this response because:

   

  I am pursuing the legal damage claim process as set forth in the contract and advised by ***************** ****** the sub-contracted company.  I am obtaining all invoicing - repairs / replacement details as advised and required for the claims process - there has been no rejection of trying to rectify this complaint.  AVL claimed they were a small business and wanted to rectify this - but I dont have all the information from the license contractors to supply the monetary value of the claim.  Pictures will be submitted at that time as required as part of the claim process.   I was advised I have 120 days to file the claim for interstate moving

  I have had the best contact with this company after filing with the BBB than I did when I was trying to find my furniture and get a delivery date - all of those questions went unanswered.  Both companies are legally responsible for the damages.  ********************** claims they are a licensed company with State of ********** (which I was unable to locate their business with the Sec of State website) - but found them registered with DOT.  In addition - ******************** claims they have an "A rating" with the BBB and are registered with them - which at time of my filing this complaint - they were not a registered BBB company - fraudulently representing themselves affiliated with BBB

  So AVL last response is incorrect - they were advised by email that I was obtaining all required documents for filing a legal claim

  
  Sincerely,
  
  ***************************