Complaints

This profile includes complaints for Allegiance Van Lines, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allegiance Van Lines, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allegiance Van Lines, LLC

  101 N Riverside Dr STE 204 Pompano Beach, FL 33062-5011

• 

  Allegiance Van Lines, LLC

  1940 NW 18th St Pompano Beach, FL 33069-1677

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted *** to arrange for movers to move items from ************ to **********. An amount for the cost of the service was agreed upon and a deposit of $550.00 was paid. I signed a document Interstate Bill of Lading Contract. This is the only document I was provided to sign. The document states that 70% of the total estimate is due before the movers arrive and the remaining 30% is due when the movers unload the items. Prior to the move date, AVL emailed me to pay the amount due before the date of the move $840.00 by wire or cash deposit. The money was wired to ***. Pursuant to the signed document this indicates that 70% of the service was paid for. On 09/12/24 the moving company arrived at the designated pick-up location. Prior to loading any items onto the truck or visually inspecting any of the items we were informed that they were abiding by a new contract and required an additional $1,000.00 to load and move the items. No new items were added to the load. The volume amount on each document is the same, 200 cubic feet. Since we did not add any additional items and the cubic feet stayed the same, the original estimate and agreed upon pricing should have also remained the same. There was no longer a service to be provided because the service we agreed upon was no longer being presented due to the discrepancy in pricing, the new terms presented and the new contract. The movers left because there were two different documents. I contacted *** and they stated that they would not issue a refund due to the refusal of the new contract presented by the movers and that the new contract was presented because additional items were added to the move and that changed the overall cubic footage amount. Both are inaccurate statements. The service for which I paid $1,390.00 was never completed, therefore, I should be refunded the cost of the service including the deposit. I have attached several documents and included a longer complaint that details what *** did.

  Business Response

  Date: 09/24/2024

  ***** as you can see was provided multiple emails and documents see attached. His wife also signed paperwork, and as you can tell in his remarks we were on site and provided the estimate revision. All pursuant to ***** rules and regulations. Unfortunately, ***** doesn't carry himself accordingly and was extremely unwilling to exercise rationale. When forgoing his previously signed and acknowledged to agreement. Its like these people are have selective amnesia when it comes to the terms and conditions of their signed paperwork. Unfortunately, this is the real world and that's not how this operates. Consider the unjustified and negligent complaint answered and resolved. 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22329280
  
  I am rejecting this response because: It does not address any of my concerns or issues with my original complaint. Rather, it just incorrectly identifies my sister as my wife and resorts to low level insults. I am looking for a solution to this issue and a resolutionideally a refund. To date there has been no explanation as to why there were two different contracts, two different amounts and why the estimated cubic footage remained the same on both contracts but I still was required to pay an additional $1,000.00 to the movers when 70% of the service was already paid for (pursuant to the document I signed). Further, I was not provided with an explanation as to why I was required to pay the movers an additional $1,000.00 when the estimated cubic footage remained the same on both documents and no additional items were added to the load.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/08/2024

  Rejecting ***** and ***** response. We already responded to this and are not in the business of redundancy. Comprehend what was already provided to you in our response. This matter on our end is resolved.  

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22329280
  
  I am rejecting this response because: It still does not address any of my concerns or issues with my original complaint. Rather, it just incorrectly identifies my sister as my wife and resorts to low level insults. I am looking for a solution to this issue and a resolutionideally a refund. To date there has been no explanation as to why there were two different contracts, two different amounts and why the estimated cubic footage remained the same on both contracts but I still was required to pay an additional $1,000.00 to the movers when 70% of the service was already paid for (pursuant to the document I signed). Further, I was not provided with an explanation as to why I was required to pay the movers an additional $1,000.00 when the estimated cubic footage remained the same on both documents and no additional items were added to the load.  Please provide requested explanations.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 10/10/2024

  Regarding complaint #********,

  You are telling me the business made a good faith effort to resolve the complaint.  The business has made NO effort to resolve the complaint.  They have not answered any of our questions, or provided any additional information that was requested.  All they did was say that the issue was resolved and closed in their view.  Of course that is what they would say, since they haven't wanted to help us out at all or provide any information.  Please reopen this complain to that I can contact them again.  I plan to continue to reach out to them until they at least answer some of our questions, which has not happened to date.  I need your help to deal with the company that has completely taken advantage of us, as well as every other person that lodged a complaint against them.  It is always the same story.  The truck shows up to make the pick up and asks for a payment money.   The problem is the original contract with Allegiance has us paying Allegiance, not the trucking company at that point, which we did.  They need to be stopped from ripping people off by providing two different contracts, one in advance and one at the time of pick up, that both show different payment requirements.  This issue has not been resolved or even attempted to have been resolved by Allegiance.  Please reopen this complaint for me.

   

  ***** ******

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are both Army veterans and we hired allegiance van lines to pack our belongings and move our things from ******** to *******. We hired Allegiance van lines due to my husband having an accident and becoming paralyzed from the waist down. We were driving to and from the hospital for months for his rehabilitation. We did not have the time to pack up our whole house. We hired Allegiance van lines to professionally and carefully move our things. They got our things moved, but we had to leave a lot of our things behind. As they packed our shed and garage up before they packed the rest of our house. The movers were back and fourth from room to room instead of packing each room at a time. It was hard to keep track of what they were packing and how they were packing things. They delivered our things to ******* after trying to hold our items hostage saying we didnt pay the whole amount. I had to look up receipts and send them several times via text message in order to get our items released. As the movers were leaving they ran into my power line and hitting the electrical box. The sheriff was called as well as the power company. The driver kept driving and only stopped to let the passenger out in order for him to climb on top of the truck to hold the power line up above his head so that the driver could drive underneath it. They did not stop. They ran over my trash can as well as hit the neighbors internet line leaving out street. It costs us $1,820 to fix the power line. We have lots of damages which include our fish tank, couch, bow press, dressers, and other items. We tried filing a claim but the website they sent us to wants money to file the claim. No one will contact us back or give us the next steps to filing a claim.

  Business Response

  Date: 09/24/2024

  These folks were a pleasure to deal with throughout. As you can see they were delivered right away and there was no cost increase. As you can see in the attachments not could they provide you receipts of anything additional. They had an issue when the truck left and a low hanging powerline that was not seen due to it being night time at. They made a report and the insurance was handling it. And we have provided several attachments as you can see they have been provided a claims process to adhere to. Ball is in their court. All the other stuff they mentioned to pull on the heart strings and build up their illegitimate claims has no place here in business. People can just lie and misrepresent experiences and us small businesses have no recourse. Something better change, but we wont allow for it to smear our name. Business will continue to thrive and we will be better off removed from customers who want something for nothing. Should label most of these "complaints" as "consumer fraud". This is closed and resolved.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22320454
  
  I am rejecting this response because: we have filed our complaint and have called the company several times. They just tell us they will check with the claims department. They sub contracted out our contract that we had with Allegiance Van lines. Allegiance van lines hired these movers and are responsible for their actions. Pulling on heart strings? Thats rich especially to how rude the sub contractor was in to regards of his movers just leaving the scene after hitting a power line with their vehicle. Not only did they hit our power lines due to their own negligence of being too close to our house, but they also took out our neighbors internet line. I will get with the neighbor to write up a statement as well as get a copy of the police report. The fact is they damaged our power lines and lot of our belongings.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/07/2024

  They can play the he said she said game all they want. We  have dash cam audio and recordings to avoid boldface lies like this. ****** can go tell her lies somewhere else. This is resolved on our end. 

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22320454
  
  I am rejecting this response because: If you had dash cam videos you would clearly see your driver hit our power lines and then the passenger got out of the truck and held up the power lines. Bold face lies is laughable when we have picture evidence. The issue is not resolved as we have not heard back from your claims department.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2024, I engaged in discussions with **** L from Allegiance Van Lines regarding a move from **********, ************* to *******, *****. I received an estimate for the services, and while the estimate itself is not a contract, the services and inventory outlined are deemed binding as per their Terms and Conditions. The initial quote provided was for 200 ft. of inventory and the transportation of a Harley ******** motorcycle amounting to $1600.50.Following this, Allegiance Van Lines subcontracted the move to **************, who contacted me on August 31 to arrange the pick-up of items. During this communication, I was informed that shipping the motorcycle along with the 200 ft. would incur an additional charge of $1100. Upon discovering this discrepancy, I promptly notified ****, the customer service representative, through text message. However, both **** and the operations manager displayed unprofessional behavior in response to my *********** became evident that Allegiance Van Lines had breached the initial estimate agreement by attempting to levy an extra $1100 charge beyond the original quote, contrary to the terms stipulated in the estimate. Additionally, the company had already collected a 35% deposit via credit card, which they subsequently refunded. They also received $700.50 through a wire transfer the day before the scheduled move.Moreover, the shipper demanded an extra $700 payment before departing with my belongings, making the total amount due on delivery $300 higher than the original estimate at $1700.50. When I addressed this discrepancy with them, they responded flippantly. Furthermore, the issue extended to a second contract involving the transportation of my auto. The refund has not been received.The signed estimate agreement clearly states that the services provided are binding as long as the inventory remains consistent, without any provision granting the company the right to cancel the contract due to an estimate error.

  Business Response

  Date: 09/19/2024

  This matter has already been addressed and resolved. Customer was refunded for the amount as agreed upon. This has been resolved.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22295332
  
  I am rejecting this response because

  The business has not refunded me. The auto deposit of $300.50. I have been not yet received the refund. It has been 14 business days. I have also not received the $100 Refund into my bank as well I have proof of no such deposits and email threads between myself and the business that shows they have not done what they said they were going to. Ive made multiple Request via text message and email to have business show proof of refund they have yet to show any type of proof.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/20/2024

  This matter has been resolved. Customer is unfortunately peddling misinformation and lacks comprehension to the issues at hand. Close this complaint. 

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was a 100% fully refundable deposit. I paid $700 as a refundable deposit for moving. This occurred on the 13th of September around 430pm. When I woke up in the morning I found out the home we were moving to fell through and we decided we are going to stay. I no longer needed the moving services. I reached out to the representative for a refund. His name is ******. I asked for a refund and he pretty much called me a liar and told me no. I am not eligible for a refund. However in the estimate I signed it states I am eligible for a refund up to the day of the move. I want my refund of $700 within 24 hours or this will turn into a huge problem and I will bring this to court.

  Business Response

  Date: 09/16/2024

  Thank you for the information. This client contacted the office over the weekend regarding the cancellation and our office has been dealing with them directly regarding this to resolve their issues. 

   

  thank you 

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22288042
  
  I am rejecting this response because:

  the last conversation had was posted in the email thread in complaint. I want a refund there is nothing else to speak about. Please issue my refund asap!
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/19/2024

  ****** was provided an option for her deposit to be credited for a future move. She provided no proof of her reason to cancel. She was swindled by a cheaper quote and coached on what to say to try and get this to cancel and refunded. We forfeited additional moves by holding her dates. This matter is resolved.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22288042
  
  I am rejecting this response because:
  They are still lying. I didnt get a better price. The home I was going to move to backed out. I do not have to prove anything at all. I do not need the money towards another move. I want my money back. They have 3 more days to refund my money to my debit card or this will turn civil. It is the principle and I read the contract which stated the refund is guaranteed until the day of move. I want my money back! This is a scam 100%! I will reach out to every news station and file a report for theft and will take it to civil court. I work hard for my money and I want it back asap!
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with the intention to resolve the refund from a transaction initially placed on 5/20/2024 with allegiance van lines for a move. Allegiance van lines on the day of the move, decided to outsource the move to an alternative company and claims that they refunded my account $786.20 which was paid for a deposit on 5/20/2024. The original receipt was not sent to me and was only sent upon request. I then requested an additional receipt which had different formatting and a different transaction ID entirely.Approximately 9 days after the move , I spoke with a woman at Alligence via phone that I would receive my refund faster if I filed a dispute with my bank. I filed the dispute with my bank which failed as the stated that they called allegiance van lines and were informed that the charges were valid and that I was not due a refund as I was outside of the cancellation Time frame. Although I called and refiled dispute with **** stating that I was not disputing the original charge but was concerned about not receiving the funds along with providing all of the receipts that I had available, **** stated that no refund request that come to the bank from allegiance van lines.I have called allegiance van lines no less than five times only receiving customer service, the same gentleman, who states that he will pass on the information to the accounting service who never seems to be available. I have also sent emails all to no avail. Somehow neither my bank nor allegiance van lines has the money despite us living in a digital age where there clearly would not be a check to be lost in the mail. Allegiance fan lines customer service **** who always answers the phone has been ending conversations with: what do you want me to do about it? I don't know what else to tell you. I've done all I can. I've sent the messages to accounting. I'm just the guy that answers the phone. No, I don't have a supervisor. No there's no one else that you can speak to about this.

  Business Response

  Date: 09/12/2024

  Thank you for your email. As we have discussed with the client, we have issued the refund and we have no idea why she has not recieved it. We offered the receipt attached 
  Settlement Amount: USD 786.20
  Settlement Date and Time: 20-Jun-2024 23:12:22 PDT
  Business Day: 20-Jun-2024
  Batch ID: *********
  Authorization Information
  Authorization Amount: USD 786.20
  Submit Date/Time: 20-Jun-2024 13:14:30 PDT
  Authorization Code:
  Reference Transaction ID: ***********
  Transaction Type: Refund
  Market Type: eCommerce
  Product: Card Not Present
  Address Verification Status: AVS Not Applicable (P)
  Card Code Status: Not Applicable
  CAVV Result Code: Not Applicable
  Fraud Score Applied: Not Applicable
  Recurring Billing Transaction: N
  Partial Capture Status: Not Applicable
  Customer IP:
  Payment Information
  Card Type: Visa
  Card Number: XXXX5314
  Expiration Date: XXXX
  Total Amount: USD 786.20
  Order Information
  Invoice #: refund
  Description: Payment from Niailah Ochai | Job number: 2889933
  

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22278351
  
  I am rejecting this response because:

  I already attached two receipts with two different transaction ID numbers which implies that Alligence has already been disingenuous about sending the refund particularly as they told my bank that I was not due a refund and sent them a copy of the cancellation policy. Again, 
  
  Sincerely,
  
  Niailah Ochai

  Business Response

  Date: 09/16/2024

  The complaint attached states we "said she was not entitled to the money" but we also showed a receipt to her for the refund and the money was removed from our account. Since the refund is issued, there is not anything we can do to refund a second time, as the merchant does not allow it. As for providing documents to anyone with the cancellation policy, those documents are only provided for compliance purposes when requested from the merchant or compliance reasons. The cancellation policy would not have been provided, it would not have been the only thing provided and I can not confirm that was done in this case, as that comes directly from the compliance side. 

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The quote I was given was grossly underestimated for the purpose of getting me to accept it and then when the company finally showed up (three days late) to pick up my items I was charged over 4 times as much. There was no communication until they wanted money. Never when they were supposed to review my order for accuracy or let me know where they were for delivery or pickup. It was literally the WORST experience I've EVER had with a business. My moving estimate went from under $3k to over $12k. They stopped answering the phones and would text to cam a different number or only communicate by text. I finally received my belongings, many things damaged, but I'm still trying to figure out the finances. I was told that my deposit was being refunded and I needed to pay it to the delivery driver with the final payment and they had initiated a refund at that time, but now it's no longer pending or refunded. Everything was lies. Everything. No one should ever do business with these people. They are horrible!

  Business Response

  Date: 08/31/2024

  I mean this is just so far off base from the beginning till the end. Mind you, we never even heard from ***** after move day, we have no phone calls, text or emails from her. This move did not increase like she claims. This was only a 2 bedroom move Items List: 28 Items, 81 Pieces on her estimate she provided. It would be impossible for this to be what she is claiming. And her saying nobody answers the phone, well were the only company on 7 days a week from 7am thru midnight and never not answer or address any issues. Maybe you called the wrong number? And we will send out a claims form for any alleged damage, just let us know. Please mark this case resolved and/or delete the egregious complaint. Thank you

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22222219
  
  I am rejecting this response because:
  Everything this company does is a scam.  All buyers should beware! No one deserves to go through what I went through.  I'd love to receive a claim form.  They do not answer the phone and I was passed around to a variety of people throughout the process.  They finally responded by text when they wanted me to pay more money.  DO NOT USE THIS COMPANY.  SEARCH FOR THE ******** PAGE AND READ THE COMPLAINTS! I am not alone. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/04/2024

  Unfortunatley, ********************************* has not contacted out office. My Assumption would be that she has contatced the carrier and while that is the correct place for the claim to be processed, our customer service is happy to try and assist asap. 

  Please call our office **********

   

  Thank You 

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22222219
  
  I am rejecting this response because:

  I called the company.  ****** wasn't able to help me and asked me to call back the following day.  I called back today and talked to ****.  When I expressed my concerns he proceeded to blame me for the difference in price. I went room by room through my house with **** to get this quote which was GROSSLY underestimated.  Seemed amazing at the time (I guess too good to be true,  it's exactly too good to be true). I was clear that it was a 3 bedroom house. I actually called more than once to add things on and question the quote. ******(?) Was supposed to call me to review the quote but she missed our appointment and didn't answer when I tried to call.  So it never happened and then  the moving truck was days late and we were stuck trying to complete the move.  It would be nice if the company would accept some responsibility for how terrible this experience was,  but don't seem to care.  They have my email if they'd like to send me a claim form. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and set up a move of my belongings from ******* to ********. When I set it up the man **** told me that he would give me a flat rate of 2000$ and I told him a estimate of what we had and told him that we used a 16ft truck to get everything to ******* so I dont know cubic feet or anything but thats what we would need. I told them I didnt know an exact date for delivery that day but as soon as I knew I would let them know that. As soon as I knew that date I let them know and I also asked them if they could bring me a few boxes because there was a few things that still needed packed up that I was short on boxes. They said ok and I was going to pack the rest and that they didnt need to do that. They were supposed to be there on the 23rd at 12pm but they had another job in ***** and Im in ***** and they were not going to end up getting to me until almost 7pm so I had to cancel my flight so I told them if it would be easier they could meet me at 7am the next day because I was exhausted and tired of waiting for them. When they finally did show up the next day they showed up in a pickup truck and a cargo trailer to get my things. They also said that I had over double stuff even though in the contract there was listed almost everything there and told them what we used to get the stuff there. Also there was no real big stuff like a couch. The furniture that was there was broken down into pieces and then there was just boxes. Then proceeded to write me up a paper that said I owed them now a total of over 5000$ (Will include photo of paper) and that I had to on top of the 1500$ I already paid to ************************************ I had to give them $2283.50 or they wouldnt take my stuff and I would not get my money back that I already had paid out. So now Im stuck with no choice really and its now Saturday and I had to cancel my flight and no one is in there office but the man that I had been communicating with since Friday morning wanted to argue. Dont have my belongings

  Business Response

  Date: 09/04/2024

  Ms. ***** reached out to our office the evening of her pick up regarding this issue and as we stated, if she used additional space and/or additional services, she would have had the option to accept or deny those services, but she was NOT required to get those additional things. There were three locations of pick *** and while she did a great job during her estimate (as you can see), some of the storage units items were in question before we showed up. We have been working with the carrier to request the documentation on site, as well as asking Ms. ****** If Ms. ***** has the additional documents and would like to upload them, that would be helpful so that we can fully assist. Our office is also open for Ms. ***** to reach out 7 days a week. 

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiance Van Lines (The Mover) Breach of Contract MOVER NEVER PROVIDED BILL OF ************** accorded price: $2,157.69 2.Paid in advance: $613.54 3.Estimate delivery date 07/22/2024 a.I informed the mover that I would not be available on 06/21/2024 because it was the birthday of my son, and we had commitments for the whole day.b.Mover said I would be notified with at least 24h advance notice.c.On 06/21/2024 at 8:30 AM driver called and said delivery was happening at 10:30 AM on that day.d.I informed that it would be way less items than what was provided to the moving estimate.e.Driver was by himself. Upon driver arrival, I received text message from someone purportedly to be the drivers boss, demanding payment of $1,150.00.f.After payment made by *****, boss texted me back saying Balance on delivery $479.63.j.I asked for an itemized list of items and the additional cubit feed documentation but the driver said that the Company would send me documents.k.Driver did not provide any paperwork with detailed itemized inventory list or explanation for the additional cubic feet on move date before ***************** was never able to provide an estimated delivery date.7.Communication from Company became unprofessional, disrespectful and sarcastic, all recorded in text messages.8.Finally, I informed that per terms of agreement, the last acceptable delivery date according to the general calendar day delivery schedule would be 07/23/************** text message me saying delivery was happening 07/22/2024 in the afternoon. Truck did not show up. 10.On 07/23/2024 got a text message from number ************ that truck was 35 minutes away. Way less notice than the promised 24 hours in advance. This caused severe inconvenience.11.Driver arrived with a dog and a wife. Parked pretty much in the middle of the road. Asked for water for his dog. Played loud music. Neighbors started to get uneasy.

  Business Response

  Date: 09/04/2024

  Everything Mr. **** said was grossly inaccurate. 

  For example, please see the picture showing the *** was sent and NEVER signed electronically, as well as on site. As per outlined in that document and others, our agents on site are NOT required to be involved in a situation that has turned dangerous, which it became once the gentleman on site was attempting to harm our agents. They completed the job to the best of their ability within the rights and laws surrounding their contracts. 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22182991
  
  I am rejecting this response because: The company never e-mailed the Bill of Lading to me. The document attached is not valid as a proof of sending. Please note that all the other entries there are names associated with the action, but for the alleged Bill of Lading there is no ilegible name we can track the action to. Also, to file a complain I need to attach the bill of lading, which I requested several times from the company and the company is totally silent regarding my requests. After several attempts by phone, I started registering the requests:

  1. On August 22, 2024 at 5:51 EST I spoke to ****, phone number ************ and explained to him that I need the bill of lading to follow up with the complain. At that time he sent an e-mail to to a third party:

  "Hi *****,
  2890279 Anapaula TX>VA request copy of BOL and estimate emailed to her. 
  
  thanks
  mark
  
  Relocation Department
  Office: ************
  Direct: ************
  ******************************
  US DOT: 3507074  MC: 1253953"

  2. I never received a response to that e-mail.

  3. On September 3, 2024 at 9:55 AM EST I spoke to ****** from the company explaning my difficulty in obtaining the bill of lading and she is knows well my situation and she said she was going to escalate to management and get back with me at the end of the day. I never heard back from her. On September 4, 2024 I called back asking for an update and she said they are working in a Bill of Lading and that she would be back with me at the end of the day. I never heard back from her.

  4. If they sent me the bill of lading in an e-mail, why it is so difficult for them to e-mailed it again to me? They just ignore all my communications and requests.
  

  5. They are contradicting themselves. I never received a bill of lading and NEVER presented one on site. The agent responsible for the delivery of my goods was the aggressor as witnessed by two neighbors and by the police who wanted to arrest the driver and gave the option to press charges for assault. There are video recorded showing the assaults by the driver. The driver beat his dog in front of the neighbors chocking everybody. The neighbor had to call the police. The driver was complaining that he had to unload the truck by himself and was demanding that everyone in my household should be unloading the truck. He was complaining that his wife was unloading the truck. He wanted that my 14 years old help unload the truck and he got enraged at certain point. He started to trow all my boxes and furniture in the middle of the street in front of everyone present. He refused to assembled the furniture and left all the furniture in the street in pouring rain. He had to be escorted out of the neighborhood by thy police to safeguard the people witnessing the incident.

  6. I have to leave most of the furniture that was estimated in *****, and instead to reducing the price they increased the price without an explanation. During pick up the someone texted me and said that amount due at delivery was about $400 but upon delivery they demanded over $900 to unload the truck. If I didn't pay that amount that was way above of what was stated they would not delivery my furniture.

  That was such a nightmare. I have prints of text messages where I was disrepect and treated like an idiot. Lack of professionalism is the least I can say. They are in fragrant breach of contract.

  I have all the evidence necessary to corroborate the breach of contract.
  
  Sincerely,
  
  *** ***** ******

  Business Response

  Date: 09/16/2024

  As you can see in our attached dialogue and email chain the consumer was provided this document on several occasions. You can easily cross reference this with their email address and delivery receipt. They have been combative and uncooperative this entire time looking to get a free move out of it. They mentioned they were going through personal transitions and issues with income and employment trying to get us to give discounts prior to even booking with us. So we knew this would happen once we delivered them. Unfortunately, with the current economical and victimhood climate we are experiencing this type of consumer fraud on a consistent basis and will not be pushed around it because of it. I would deem this complaint to be answered and resolved on our end. They can follow up with the office if they see fit. Thank you

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22182991
  
  I am rejecting this response because:
  
  The company statements are totally false and groundless. The lack of substantiation for the allegations are deliberate and it amounts to ********** be clear, these statements are lies and fabricated. The lack of respect with a costumer is outrageous and the lack of professionalism is blatant. Not one time the business accounted for the wrongdoings and instead, tries to revert to the consumer. Regardless of the deceptive trade practices, changes in charge,fraud, not one time a demand for payment was denied. It is a disgrace to see a business get away with so much bad faith and dishonesty. Company did not address neighbors calling 911 because the behavior of the driver. Company did not address the intentional destruction of my property. Company did not address the breach of contract. Company did not address driver throwing my property in the middle of the street in front of everyone present. Leaving my belongings in the street under the rain. Driver was escorted by the police to guarantee safety of the witnesses. Driver demanded everyone in my household to unload the truck. I was the one having to bring my move inside the house. Driver did not assemble the items as agreed. I had to hired handyman to assemble my move.
  The document the company provided is a fabricated **************** created a false bill of lading. Company has so many complaints and lawsuit for its deceptive and dishonest practices.
  Allegiance Van Lines failed to provide the legally required contract and bill of lading ("BOL").
  AVL failed to provide me with the legally required documents at the origin, delivery destination, or any other time.
  AVL cannot produce any legally required documents because each also requires dates and signatures.
  On May 27, 2024, AVL emailed me only two documents without signatures: a moving estimate and the date they would pack and transport.
  The information on the bill of lading is required to include all the information and charges associated with the transportation of my shipment.
  The BOL must be issued to me at least 3 days before the pick-up date. 
  AVL failed to provide me with the legally required completed copy of the moving services contract.
  *** failed to provide me with the legally required completed copy of the moving services contract to be "signed by me and the mover."
  AVL failed to provide me with the legally required inventory document.
  AVL failed to provide me with the required inventory document as guaranteed in its binding estimate on May 27, 2024.
  AVL failed to provide me with the legally required inventory document and conditions noted.
  AVL failed to give me a copy of each page of the inventory. 
  AVL failed to attach the complete inventory to my copy of the bill of lading. 
  After unloading the complete shipment, AVL failed to sign a copy of the inventory to show that I received the items listed. 
  AVL failed to provide me with the true and accurate total cubic footage used for the move.
  

  AVL also breached its binding estimate created on May 27, 2024. 
  On page 2 of the binding estimate, the carrier failed to perform the following agreed-upon services:  
  Professional Door-to-door service. 
  Expert advice and guidance throughout the course of your move. 
  Disassembly of all standard furniture required for safe transportation. 
  Reassembly for all items disassembled by the movers on the day of pick-up. 
  Itemized inventory indicating condition at the origin. 
  Loading & unloading of all goods. 
  AVL unlawfully changed the moving price thrice without my knowledge or agreement, violating the existing binding estimate created on May 27, 2024.
  AVL failed to issue new estimates as required by law and as stated on page 2 of its binding estimate dated May 27, 2024.
  AVL violated federal law when it fabricated a BOL and emailed it to me on September 6, 2024, nearly three months after the move at the origin on June 21, 2022.
  The fraudulent and fabricated BOL provided by *** in an email following the move on June *******, was also absent the legally required entries, including names,dates, and signatures.
  ***'s fraudulent and fabricated BOL also recorded the moving company as Aegis Moving and Storage.
  AVL violated the agreement by failing to carry the household items from the moving van to the house at the destination.
  AVL intentionally destroyed my property and household goods at the delivery destination on July 23, 2024.
  As stated in a police report on July 23, 2024, *** created a hostile environment and committed unlawful acts at the delivery destination witnessed by neighbors.
  *** committed the criminal offenses of assault and battery while at the delivery destination, as stated in the Fairfax County police report on July 23, 2024.

  Sincerely,
  
  *** ***** ******

  Business Response

  Date: 09/19/2024

  *** has been made privy to the updated findings with her misleading and misrepresentation of her findings. As seen with previous attachments and further proof that she is unfortunately lying repeatedly about almost everything in this "complaint". We have marked this issue as resolved internally and we expect the same from you BBB. This is egregious negligence on the part of the consumer and you should be ashamed you allow this fabrication of truth to be peddled on to your website in spirit of hurting small businesses across the country without recourse. 

  Customer Answer

  Date: 09/21/2024

  Complaint: 22182991
  
  I am rejecting this response because:

  As stated in the Fairfax County police report on July 23, 2024, Allegiance Van Lines created a hostile environment, several criminal acts, and committed intentional destruction of my household goods and items for this move.

  Allegiance Van Lines committed intentional destruction of property and several thousands of dollars in damages of my household goods and items for this move on July 23, 2024.

  Allegiance Van Lines committed fraud, deceptive practices, created a hostile environment, and perpetrated the intentional destruction of my household goods and items for this move.

  Allegiance Van Lines intentionally destroyed my property and household goods at the delivery destination on July 23, 2024.
  
  Allegiance Van Lines failed to provide me with the legally required federal and state documents. 

  Allegiance Van Lines has the burden of proving it has provided me with the legally required documents.

  Allegiance Van Lines failed to introduce and provide to BBB a singe legally required document for the move and transport of my household goods and items. 

  Allegiance Van Lines created and introduced a bogus checklist to BBB.

  Allegiance Van Lines, however, failed to and cannot provide BBB with any of the legally required federal and state documents for my move, because it never created them.

  Allegiance Van Lines cannot introduce or provide BBB with the legally required federal and state documents because it failed to create them.

  Allegiance Van Lines failed to provide me with the legally required documents at the origin on May 27, 2024, delivery ****************** 23, 2024, or any other time.
  
  Allegiance Van Lines cannot produce any legally required documents because each also requires dates and signatures by me and the mover.

  On May 27, 2024, Allegiance Van Lines emailed me only two documents without signatures: a moving estimate and the date they would pack and transport.
  

  Allegiance Van Lines failed to provide me with the legally required bill of lading.
  
  Allegiance Van Lines failed to provide me with the legally required bill of lading with the 17 elements required by the ********************************************
  
  Federal bills of lading act refers to the bill of lading is the contract between me and the mover for transporting my shipment.
  
  Allegiance Van Lines failed to provide me with the legally required receipt for my shipment.
  
  Allegiance Van Lines failed to provide me with the legally required information and charges associated with the transportation of my shipment.
  
  Allegiance Van Lines failed to provide me with the legally required bill of lading at least 3 days before the pick-up date. 
  
  Allegiance Van Lines failed to provide me with the legally required completed copy of the moving services contract.
  
  Allegiance Van Lines failed to provide me with the legally required completed copy of the moving services contract to be "signed by me and the mover."
  
  Allegiance Van Lines failed to provide me with the legally required inventory document.
  
  Allegiance Van Lines failed to provide me with the required inventory document as guaranteed in its binding estimate on May 27, 2024.
  
  Allegiance Van Lines failed to provide me with the legally required inventory document and conditions noted as required by federal law. 
  
  Allegiance Van Lines failed to give me a copy of each page of the inventory required by federal law. 
  
  Allegiance Van Lines failed to attach the complete inventory to my copy of the bill of lading, required by federal law. 
  
  After unloading the complete shipment, Allegiance Van Lines failed to sign a copy of the inventory to show that I received the items listed. 
  
  Allegiance Van Lines failed to provide me with the legally required invoice.
  
  Allegiance Van Lines failed to provide me with the legally required true and accurate total cubic footage used for the move.
  
  Allegiance Van Lines also breached its binding estimate created on May 27, 2024. 
  
  On page 2 of the binding estimate, the carrier failed to perform the following agreed-upon services:  

  Professional Door-to-door service. 
  Expert advice and guidance throughout the course of your move. 
  Disassembly of all standard furniture required for safe transportation. 
  Reassembly for all items disassembled by the movers on the day of pick-up. 
  Itemized inventory indicating condition at the origin. 
  Loading & unloading of all goods. 

  Allegiance Van Lines unlawfully changed the moving price thrice without my knowledge or agreement, violating the existing binding estimate created on May 27, 2024.
  
  Allegiance Van Lines failed to issue new estimates as required by law and as stated on page 2 of its binding estimate dated May 27, 2024.
  
  Allegiance Van Lines violated federal law when it fabricated a bill of lading and emailed it to me on September 6, 2024, nearly three months after the move at the origin on June 21, 2022.
  
  The fraudulent and fabricated bill of lading provided by Allegiance Van Lines's in an email following the move on June 21, 2024, was also absent the legally required entries, including names, dates, and signatures.
  
  Allegiance Van Lines's fraudulent and fabricated bill of lading also recorded the moving company as Aegis Moving and Storage.
  
  Allegiance Van Lines violated the agreement by failing to carry the household items from the moving van to the house at the destination.
  
  Allegiance Van Lines violated numerous state and federal laws regarding the shipment and move.

  Sincerely,
  
  *** ***** ******

  Customer Answer

  Date: 09/24/2024

  It is unbelievable that this continuing defraud of costumers are allowed. I as costumer was disrespected and treated as an idiot. BBB is taking sides with a business that does not care for the costumer and takes advantage of the situation. It is really sad to know that bad business practices are not properly regulated and it allows this type of advantage of costumers. No accountability, no answers for the proven allegations. What a shame. I presented all the evidence of their breach of contract.

  Allegiance Van Lines intentionally destroyed my property and household goods at the delivery destination on July 23, 2024. Allegiance Van Lines failed to provide me with any legally required federal and state documents. 
  
  
  Allegiance Van Lines failed to introduce and provide BBB with any legally required documents for moving and transporting my household goods and items. On May 27, 2024, Allegiance Van Lines emailed me two documents without signatures: a moving estimate and the date it would pack and transport. Allegiance Van Lines failed to provide me with the legally required bill of lading at least 3 days before the pick-up date. Allegiance Van Lines violated federal law by failing to sign a copy of the inventory to show that I received the listed items at the delivery destination.
  
  
  Allegiance Van Lines failed to provide me with the required inventory document as guaranteed in its binding estimate on May 27, 2024.
  
  Allegiance Van Lines failed to provide me with the legally required invoice.
  
  Allegiance Van Lines failed to provide me with the legally required true and accurate total cubic footage for the move. Allegiance Van Lines unlawfully changed the moving price twice without my knowledge or agreement, violating the existing binding estimate created on May 27, 2024.

  I had all my property negligently or intentionally damaged by the mover.

  I just cannot believe that after all the facts, pictures, files that I attached BBB is siding with a company that breaches the contract and now is getting away with their wrong doings. Please let me know what do you need to be presented so a fair review of this dispute could be done.

  This is far from been a resolution to this situation.
  

  
  
  
  

  Customer Answer

  Date: 09/24/2024

  Also, you closed the complaint without my response which I could provide in 10 business day. That makes me believe that this was not a fair resolution.

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, during the initial discussions, the company clearly stated that Allegiance Van Lines was not a broker but a moving company with its own trucks. This was a significant factor in my decision to choose the service. However, it became apparent that this was a false promise. The movers who arrived were from a different company, indicating that Allegiance Van Lines had, in fact, outsourced the job. This blatant misrepresentation of the business practices is both unprofessional and unacceptable. Secondly, I was assured that I could pay by credit card upon the arrival of the drivers for both pickup and drop-off. However, when the drivers arrived, they refused to accept credit card payments, insisting on cash, Zelle or a cashier's check instead. This unexpected demand not only caused significant inconvenience but also raised concerns about the legitimacy and transparency of the company's operations.And last the pickup dates were changed two times. It went from Tuesday August 13th, then Wednesday August 14th and finally arrived Thursday morning August 15th.

  Business Response

  Date: 08/30/2024

  Flowers was provided multiple emails and signed and agreed to contracts, they were a small move last minute and were serviced without any issues. They did not read out contract, that is not our problem. We were with them from start to finish and the move was a success so unsure to what the issues were here. More than happy to discuss to clarify they can contact us our office. Open 7 days a week.

  Customer Answer

  Date: 09/01/2024

   
  Complaint: 22150134
  
  I am rejecting this response because: .  the company never specified that it was a broker after repeated times of asking it was a Broker.  
  
  I attempted to inquire about the company's status as a broker and was informed by a support representative that they were not. I anticipate they may continue to deny this, but since all calls are recorded, obtaining the recordings would support my claims.

   Additionally, the pickup was scheduled for August 13th, 2024, but it was not picked up until August 15th, 2024. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/04/2024

  While we understand that ****************** is not happy with the response, we have answered with only facts. As stated and sold, Allegiance is NOT a broker. this information is easily obtained online. 
  Additionally, as we make every attempt to get their within their requested window, but in certain circumstances, it may not be safe and feasible, which is why there was constant communication with ******************. It would seem that he had made a request for some compensation from the driver, but they were not able to honor it, as there were already discounts on the move. 

   

   

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22150134
  
  I am rejecting this response because: i believe there might have been a misunderstanding regarding the situation. To clarify and resolve this, I would appreciate it if the relevant recordings could be provided. This would help ensure that we are all on the same page.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/04/2024

  This company is a Broker and it needs to be stated on there website. I guess I will have the attorney general look into this. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/26 is the day the movers pick my stuff up. I was told my pick would be on the 4/25. So I had to make other arrangement for myself and the new job. I called and talk to **** and he just acting dumb with all his umms. When I said maybe I'll just get some else to do my move. All of a sudden he spoke clear and told me I would lose my deposit. This move started off bad and just kept getting worse. I was quoted ***** to move my things 10 bins 8 boxes and a bike. Not much stuff. Then I told ***, not sure if she is the owner. I read there's has been complaints about moving companies giving low estimates just to charge us more if we want all our things back. *** assured me that this estimate was good and I might have to pay a little more. Over 3 weeks later the movers showed up with my stuff. When all was said and done I was charged almost 3 times as much. As you can see in the photos. This irresponsible company did not care about my things. Furniture was scratched missing wheels and my dresser is so damaged I had to get rid of it. My desk top doesn't work either. All my bins are garbage now. All the boxes where damaged flipped upside down. Stay away from this company.

  Business Response

  Date: 08/02/2024

  ***** was not told his move would be a specific day, he was given a two day window (as seen in his estimate)

  If there is damage, there is always the possibility of filing a claim for it. As for the picture of a broken 9.00 tote,clearly there is a disconnect that "all bins were broken" - while I can understand being upset if even one item is broken, we advised ***** to reach out to file a claim ASAP with the carrier and include all pictures. 

  As always, we are here to assist in any way that we can, to fix any issues