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Business Profile

Perfume

ALT Fragrances LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their 3 Fragrance for $99 product and selected my 3 fragrances of choice. When they arrived, I liked 2 of the 3 and reached out about what options I have. I was told to mail what I didn't like back (at my expense) and I would get a store credit on my account, or I could mail what I didn't like back and include in the package my exchange request items. So I did that, I packaged up the 1 I didn't like and mailed it back to them at my expense, and included in the package a note about my request to exchange for a new fragrance I picked. This was over 1 month ago. I have emailed the same mailbox back several times asking for an update and they have completely stopped responding. So what I ended up with is 2 fragrances for $99 + the shipping charges I paid to send them back the 3rd for an exchange.

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bunch of fragrances on April 10th. I didnt end up receiving them so I figured out how to contact them. After the first time I tried to contact them they told me that I could get a reshipment or store credit. I asked if I could get a refund and they said according to there policy he cant offer a refund. I looked into there policy and the policy he was referring to was about no refunds for returns or exchanges so I told him that. He said regardless that policy means he cant refund me. I continued trying to explain they dont have a policy that says they cant refund and they stoped replying to my emails. I reached out again and was told the same thing. They attached a link to the same policy and the policy said no refund for returns and exchanges. I explained this again but they ignored what I said and still denied me a refund. After 2 months of going back and forth I checked there website to see they changed the policy long after I had asked for my refund.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on June 8 for two bottles of perfume, when I wanted to return one because it had spilled all over the packaging they offered me a reduced credit just to keep. I have contacted several times asking where I find the store credit and a representative response Saying they will issue it and they never do. I have been waiting for a store credit of 30 something dollars for two months now. Despite the fact that the perfume Aerle even less all day I thought I would try another fragrance that *** be better to give them a second chance.

  • Initial Complaint

    Date:06/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #ALT1438962 Tracking# ************************** During the order process I selected GPay as my method of payment. Once I selected the card I wanted to use the transaction was final, I was not given the option to select shipping address or review the order before submission. When I received the order confirmation email I responded within 15 minutes that the shipping address was wrong and gave the correct address. I was told that nothing could be done even before the items had left their facility. Once the items had shipped I made several attempts to contact the courier, but was always redirected back to the business. As the sender the business is able to change the delivery address with more ease and credibility. I was repeatedly told there wasn't anything that could be done on their end and given useless things for me to try. In the last *** I sent to them I pointed out how the change of address is better done by them and someone responded that they would "get to the bottom of it". I was not update on the outcome of this attempt until I received a automated email stating that the item had still been delivered to the wrong address. ***il exchange in pdfs submitted.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased wholesale cologne from *************. I have been selling their product under my private label. I received the product and noticed it did not smell like the original scent that I was selling. It actually smelled like mainly alcohol. When I returned a bottle to check the quality they said it was satisfactory. I believe the formula was compromised due to heat or improper storage from my research and experience. I believe they need a better model because I have product that I dont feel comfortable selling. What type of consequence do they have? Doesnt seem like much, and thats why Im issuing this complaint. Smell is something subjective and due to them being based in ******* and me being in ** I tried to operate of trust, and it has failed me.

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 perfumes from this company for $110.34, I got them and they leaked a tiny bit in the box which I didnt care but what I smelled was disgusting and like alcohol the products are terrible and smell so bad and I have been going back and forth with customer service saying they will just give me new bottles which I do not want because it smells that bad. I also do not want store as they offered because I do not want anything from their store. I would like a money back refund as their return policy states that I uploaded. I will pay to ship the items back. They keep beating around the **** and say they do not do money back refunds when it says they do as pictured. I have been back and forth with so many people and they are probably at this point just trying to get me passed the time frame where the wont except my return and I am sick of it. My order number was ALT# *******. All I want is my money back, the product is beyond terrible. Thank you

    Customer Answer

    Date: 07/10/2024

    They did reach out with another email saying the same exact thing they have been saying to me since the first time I have emailed them so nothing has changed. When I send the screenshots of their own return policy they stop answering me. 

  • Initial Complaint

    Date:05/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just placed an order on ALT website on March 23, 2025. My card was charged twice and for two different amounts. I was charged $113.35 and $112.30, both from ALT. I purchased 2 bottles of ******* 23 (as pictured) I requested a refund for whichever amount is not correct/overpayment. My order number was #ALT1297030. *** informed me via email I would be refunded the overcharge in 3-5 days. I was never refunded. I am humbly requesting a refund for $113.35 or a store credit of $113.35

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to make a return and during the process I was led to think that I would be getting my money returned to my card and paying to ship the item back. However, when the process ended I was given a partial store credit for the amount I paid.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wed, Apr 24, 2024 product was shipped from Alt Fragrances to me with incomplete address and I never received it. It was returned to the sender. I don't want anything to do with this business anymore , i just want refund for product I purchased and never received. They are refusing to issue refund.DHL eCommerce ****************************** tracking number.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/26 I purchased a 3 for $99 deal ( was a discount code) Order #alt1351775. I purchased after seeing multiple videos about ******* which is supposed to be a duplicate of baccarat rouge. Now they claim to have the highest concentration of scent available. I am super sensitive to certain smell so I was actually concerned that the smell might be too strong. When I received my product I opened it and the one I wanted which was ******* just smelled like rubbing alcohol. I purchased a perfume for myself a parking for my daughter and a cologne for my boyfriend. We all used them and all of us had the same issue that the scent disappeared in ************************************************************************* exchange. I do not want a store credit or exchange because obviously there is an issue with the quality of their products. If I had the same issue with all three of the colognes/perfumes that I received I'm going to have the same issue with any other of their products.

ALT Fragrances LLC is NOT a BBB Accredited Business.

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