We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving School

All Florida Safety Institute, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

This business has 1 alert

Complaints

This profile includes complaints for All Florida Safety Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All Florida Safety Institute, LLC has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 231 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/30/2023, my daughter paid $530.35 for 6 hours of driving lessons. The agency has scheduled and canceled multiple appointments without consulting her availability. I have sent numerous emails requesting to be contacted and asking for lessons to begin. The latest indicated they were unable to meet any reasonable time frame (greater than 2-3 months) to have her first lesson. On 5/24/2023, when the agency began asking her to change her work schedule to accommodate their availability we requested a FULL refund. The company has not responded. My daughter paid a significant amount of money. She is on the Autism spectrum and I feel they are taking advantage of the circumstances. My son and neighbor used the company a few years ago and had no issues. Something has gone terribly askew with the company. We want my daughter's money back since they are unable to provide the services she paid for. The time to begin driving was 2 months ago for her since I am starting a new job and she needs to be able to drive herself to/from work only. I have all of the email exchanges saved to show our due diligence. I told them I start a new job on 6/26 and they replied specifically there is no availability before 6/26. Then I investigate further and see numerous others have paid money to the company and have not received lessons either. This seems to have been occurring for 7 months or more. Please help my daughter get her hard earned money back. Thank you.

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      booked 10 hours of driving lessons with all florida safety institute for my daughter

      apparently the company is filing for chapter 11 and going bankrupt

      they did not stop taking customers even though they cannot provide any service

      i believe i was scammed

      you cannot schedule any lessons online
      you cannot talk to anyone on the phone

      we were cheated into paying over 1000$ and cannot receive any service from them

      when i went to their office in lutz , a gentleman there told me to call the credit company and dispute the charge

      the company does not operate any longer

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 21, 2023

      Purchased a driver education course($75 and $52) for my son and company refuses to provide login that provides access to course. Spent several hours on phone with Customer Service and they continued to provide misleading information. This company is set-up to take money and not provide the services they market on website and the FDMV should remove their endorsement from this company

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13, 2022, I paid $492.96 for my child to take private classroom drivers education courses at the Pinellas Park, FL location. I drove my son every week to take these courses. However, for the last course in August 2022 the instructor named **** ****** resigned and there was nobody available to teach the course. I was told we had to wait until a certified instructor was available to teach the course before my son can take the last class. An instructor named ******* ****** was available to teach the course on September 22, 2022. However, my son contracted Covid and so I had to reschedule the class. After he recovered and I tried to schedule the course with *******, I was told that she resigned. Afterwards, I got in touch with the manager **** ****** and he told me I had to wait until another certified instructor was available to teach the course. In October 2022 I called the main number to All Florida Safety Institute numerous times to follow up. Each time I called I was told that I have to wait for a certified instructor to become available. After calling multiple times I finally realized they're never going to find an instructor to complete this course. I'd like a full refund of $492.96 since the course was never completed. If I can't get a full refund, then I want a partial refund for the last course. There's no point in completing the last course at this time because it's been almost a year since he's taken the course.

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 26, 2022, we signed our 15-year-old son up for driving lessons. We purchased the 10-hour lesson plan for a total of $665.54. This plan was supposed to consist of 5 2-hour driving lessons to prepare him for his DMV driving test and boost his confidence.

      A 2-hour lesson was conducted on October 26, 2022 and another on November 4, 2022. November 11 & 12, 2022, appointments were scheduled but then canceled because the instructor, **** *********, was sick. These appointments along with one for December 3, 2022, were never rescheduled nor honored. Repeated calls to the business went unanswered. Voicemails and emails were not responded to. The link to reschedule the appointments took us to an unusable calendar page.

      At this point, our son has his license. We would like $399.32 in a refund which represents the monies the school did not earn.

    • Initial Complaint

      Date:04/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company owes me $900 which I paid in August 2022 for driving lessons. I bought 12 hours up front and scheduled them online. The instructor showed up twice and nobody from there. The business never responded and they still have not refunded me.

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled my daughter into Florida Safety Institution driving lessons and paid upfront, $581.30. Each lesson were supposed to be 2hours. The first lesson was today from 3-5pm. ******* ***** showed up in the student driver vehicle and said they would return in two hours. The lesson ended after an hour and a half. My daughter reported that ******* yelled at her and essentially bullied her when she did something wrong (mind you this is the first time my daughter drove). The majority of the lesson ******* drove with the windows down not speaking to my daughter at all. My daughter may have drove 30 minutes out of the 2 hours at best. By the time ******* returned my daughter to me (a half hour early) my daughter was near tears. She said he wanted to end the lesson early, but there was no lesson. He essentially allowed my daughter to drive 30 minutes and then he drove her around for an hour. My daughter even said she felt scared at one point. This is not okay. I don’t know where they find that instructor be he is not appropriate. They did not provide the service that was promised and they cheated me out of my money. I would like a full refund

      Business Response

      Date: 04/12/2023

      Your daughter's experience is unacceptable described and will be investigated. All of our cars have interior and exterior cameras and gps units. We will have a lead instructor re-do your daughters lessons at no additional cost and will provide some extra training. I am forwarding this to the school's state director to be resolved immediately. Please email ************************* to set up a time to call. I am forwarding this to him now.

      Business Response

      Date: 04/13/2023

      As indicated in the original complaint, you did not want the same instructor so those lessons would naturally be cancelled and a new schedule will be generated with a new instructor. You were provided a contact information to communicate directly with the person who you need to speak with. Please communicate with him as we have already responded to the complaint.

      Customer Answer

      Date: 04/18/2023



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because: Again, when I attempted to contact the Lake Mary office, I was hung up on 3 times. I was told a manager would call and they never did. They attempted to change the schedule of a lesson that had already taken place which is fraud. My daughter had such a poor experience with the instructor and she only did about 30 minutes of the actual driving. You did not fulfill you end of our contractual ageement the very first lesson.  My daughter has PTSD from the experience she had with your instructor and it makes her even more nervous to drive. I am a licensed attorney for the state of Florida and I demand a full refund for your breach of contract and you are lucky I am not filing suit for the stress and harm you instructor caused my daughter. Your instructor put her in a situation where she was in fear. Your company has not been responsive to any of my complaints or tried to fix the issue other than you offer more lessons. She never had a complete first lesson. I had done my research on your company and your are in the midst of a bankruptcy and you have a record of either not responding to consumers, not showing up, or not offering good instructors. I want a full refund. Your company is a scam and they don’t actually teacher driver, they just put their students in fear. 


      Regards,


      ***** *****************






    • Initial Complaint

      Date:03/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 418.60 in September 2022 for 6 hours of driving lessons. We scheduled the first 2 lessons and had no issues. When I went to schedule the remaining 2 lessons, his instructor said he was no longer working for the company. So I went online to schedule and was unable to. The schedule shows there is no availability at all. I called and no one ever picks up. It tells you to schedule on the website. I emailed over a month ago and no one responded.

    • Initial Complaint

      Date:02/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a road test for 12/28/22 from 9-9:30am for the St.Pete/Pinellas Park location for my son to get his driver's license. I paid in full the $61.30 ($58.95 Road Test fee plus an additional $2.35 Credit Card Processing Fee) on 12/18/23 when I scheduled the test. I originally scheduled for the Lutz location and since not hearing from the company as the appointment approached, I contact the company which a woman told me that location had been closed for months but she was able to schedule me the next day at the St. Pete/Pinellas Park location. I received automated confirmations and arrived at the school location prior to our appointment time. We waited at the front door of the location until 11:30am and no one showed up to work and I did not receive any notification of any delays or cancellations. in fact, the woman who worked at the business next door said there is rarely anyone there at the location and she often sees families show up and walk away because of no one is there. Since the appointment time I have called, left voicemail messages, emailed from my personal email and emailed through the link in their Student portal with no response. This has been going on for almost two months with several attempts with no response from the business. Since then, I have been able to get my son the road test needed to obtain his driver's license. Therefore, I am trying to collect a refund from the amount I paid, in full ($61.30).

      Business Response

      Date: 03/02/2023

      We cannot begin to explain how disappointed we are that your experience
      has not gone as you expected.   Please contact ****** ****** at ********************************** to process your refund request if you did not miss  your assigned appointment.

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in August, I purchased the 4-hour package for my kid and she has only received 2 hours of instruction. I get an automated message via email that employees have been furloughed until further notice. I'd like a refund of my remaining lessons.

      Business Response

      Date: 03/02/2023

      We
      cannot begin to explain how disappointed we are that your experience has not
      gone as you expected.  We completely
      understand your frustration, after nearly eight years of providing lifesaving
      driving instruction and license testing, we have had several circumstances
      beyond our control that have driven our customer service to be sub-par in many
      areas the remainder of 2022. As Our Summer schedule became overbooked with
      self-booking, and we were unable to staff and handle the communication needed.
      With constant parent-student scheduling changes the ability to manage our
      instructor schedules became overwhelming While we were able to serve 1000’s of
      new students every month and have continued to attempt to provide lifesaving driver
      training to everyone that wanted it several hundred others have not had the
      training they expected in a timely fashion. As we began our new process to
      correct this after the summer the two storms negated effort we had and our plan
      to make a quick catch-up correction was derailed.
      We
      hope everyone understands we are not walking away from our parents and students,
      and we are intent on providing complete driving instruction and/or compensation
      as we are allowed. We have served Florida for 8 years and sincerely hope that
      our last half of 2022 does not define us as we will stay true to our mission
      and continue to provide the best in driving education there is. We know a
      portion of our clients have been inconvenienced by the effect combination of
      these natural disasters, the economy and the long-term effects of covid. We are
      determined to correct the issues and we can only apologize for the
      inconvenience it has been.
      Because
      of our current statewide company structure this issue has blead over into areas
      that do not have the same issues. Committing to a full course correction in
      September, our efforts were derailed a result of the two hurricanes and created
      a situation we were not prepared for. This situation started a massive rescheduling
      effort in the impacted areas accompanied by a nearly two-week of lost revenue
      and staff shortages with a significant portion of our team seasonal employees.
      It has
      become extraordinarily difficult for us to maintain the proper levels of
      customer service each of you & your families deserve with the tidal wave of
      rescheduling from fall as well as the seasonal nature of our business. To
      better serve all our students we have petitioned for a subchapter 5
      reorganization and a change in leadership across the company. Stemming back to COVID,
      issues like this were compounded by our current economic situation and a delay
      in distribution of funds we counted on have put us in this very difficult
      situation. We are committed to continuing our mission to save lives
      on the road. We are revamping our entire organization to continue to provide
      the best in driving education, testing and customer service!
      We
      are temporarily reducing the amount of active testing locations across the
      state, shifting availability to our regional hub in the area until all buffers
      are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
      appreciate your patience as we undergo this massive transformation.

      What
      does this mean for you?
      To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
      Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
      To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
      Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
      Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.

       We
      will be separating our regional areas into 5 individual driving school
      platforms. Each platform will be entirely self-sufficient in providing the
      proper customer service and scheduling needs in their territory:
      North
      Florida including Jacksonville, Jacksonville Beach, Fleming
      Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
      by our Jacksonville Location
      [email protected]
      Orlando
      Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
      Clermont and all surrounding areas – Serviced by our Lake Mary Location
      [email protected]
      East
      Florida including Palm Coast, Ormond Beach, Daytona and Deltona
      and all surrounding areas – Serviced by our Ormond Beach Location
      [email protected]
      West
      Florida (Panhandle) including Panama City, Destin, Niceville and
      Pensacola – Serviced by our Niceville Location
      [email protected]
      Southwest
      Florida including Tampa, St. Pete, Bradenton, Sarasota and
      surrounding areas – Serviced by our Pinellas Park Location
      [email protected]

      We
      hope everyone understands we are not walking away from our parents and students,
      and we are intent on providing complete driving instruction and/or compensation
      as we are allowed. We have served Florida for 8 years by training over 350,000
      students and sincerely hope that our last half of 2022 does not define us as we
      will stay true to our mission and continue to provide the best in driving
      education there is. We know a portion of our clients have been inconvenienced
      by the effect combination of these natural disasters, the economy and the long-term
      effects of covid. We are determined to correct the issues and we can only
      apologize for the inconvenience it has been.

    All Florida Safety Institute, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.