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Business Profile

Medical Marijuana Dispensaries

Trulieve, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Reviews

This profile includes reviews for Trulieve, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trulieve, Inc. has 49 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 111 Customer Reviews

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    Review Details

    • Mary R

      Date: 10/28/2023

      Mary R

      Date: 10/28/2023

      I can’t believe that they would cut the staff and make customers wait so long! I was told that the cut was so Truelieve could have enough money to pay off a loan by the end of the year! I’d rather take my business to Surterra, where the wait is less than 5 minutes! They evidently don’t care about their customers!

      Trulieve, Inc.

      Date: 11/01/2023

      Thank for your feedback and we apologize for any inconvenience this may have caused. We are diligently working to make the adjustments needed to better serve our patients. Please feel free to reach out to our Customer Support Center at 1-844-878-5438, with any questions or concerns. 

    • Michael P

      Date: 10/27/2023

      Michael P

      Date: 10/27/2023

      This company has been my primary dispensary for 2 years and now they are just terrible. Staff cut backs have created a horrible experience there. The wait times are ridiculous!! ! I’m done. I believe they are going under. Too many other options out there to deal with this crap.

      Trulieve, Inc.

      Date: 11/01/2023

      Thank you for your feedback and we apologize for any inconvenience this may have caused. We are diligently working towards making the adjustments needed to better serve our patients. Please feel free to call our Customer Support Center at 1-844-878-5438, for any questions or concerns. 

    • Kristie L

      Date: 10/20/2023

      Kristie L

      Date: 10/20/2023

      Everytime I put in an order it takes forever to get filled. Today I put an order in at 1230 pm. It's now 748 and there is still an half hour wait.I asked her why and she said there are 7 people in front of you for express. I still want to know why? Last week a manager had walked off, that is why orders were late, I had to wait 49 minutes then.

      Trulieve, Inc.

      Date: 11/07/2023

      We do apologize for the frustration this may have caused. Please feel free to contact us at the Customer Support Center at 1-844-878-5438 for further assistance. We appreciate your feedback.

    • Amanda K

      Date: 10/20/2023

      Amanda K

      Date: 10/20/2023

      Slowest dispensary EVER. ALWAYS short staffed. Will not return each time is worse than the one before.

      Trulieve, Inc.

      Date: 11/07/2023

      We do apologize for the frustration this may have caused. Please feel free to contact us at the Customer Support Center at 1-844-878-5438 for further assistance. We appreciate your feedback.

    • Dylan N

      Date: 10/20/2023

      Dylan N

      Date: 10/20/2023

      This is a shame. Trulieve responds to every comment with “we’ve addressed the problem”. It’s a flat out lie. Patient after patient is telling you this is unacceptable.

      Trulieve, Inc.

      Date: 11/07/2023

      We do apologize for the frustration this may have caused. Please feel free to contact us at the Customer Support Center at 1-844-878-5438 for further assistance. We appreciate your feedback. 

    • Chris I

      Date: 10/19/2023

      Chris I

      Date: 10/19/2023

      Terrible service. The computer was down at the other location in Tampa so I came here and this one is now down.
      Ridiculous waste of time and they offer no discount.

      Trulieve, Inc.

      Date: 11/07/2023

      We do apologize for the inconvenience this may have caused. Please feel free to contact us at the Customer Support Center at 1-844-878-5438 for further assistance. We appreciate your feedback. 

    • No T

      Date: 10/17/2023

      Used to be great, been going to them almost exclusively for years! But they've severely cut back their staff and now you're stuck waiting an hour if you're lucky even if you place an express order. I'd recommend going to any other dispensary in Florida that actually cares about their customer service.

    • Stacey S

      Date: 10/16/2023

      Stacey S

      Date: 10/16/2023

      Terrible customer service, just plain don't care! Got mad at me because I canceled an order and hijacked my account showing they dispensed an ounce to me when they did not. I have never had a dispensary not dispense some thing, but show on your account. Seriously messed up people there.

      Trulieve, Inc.

      Date: 10/17/2023

      We do apologize for the frustration this has caused. We would be happy to assist you in resolving this matter. Please give us a call at 844-878-5438 for assistance. 

    • Jennifer D

      Date: 10/10/2023

      Jennifer D

      Date: 10/10/2023

      Extremely disappointed and disgusted with all truelive locations throughout Florida. Every location seems to have cut down on staff causing ridiculously long wait times. Their poor staff gets yelled at and have no control due to the lack of help in their locations due to corporate downsizing! They are a growing company but yet have been cutting back on staff! I would never recommend Truelive until they put more staff in ALL of their locations!

      Trulieve, Inc.

      Date: 10/12/2023

      We appreciate your taking the time to leave a comment, and
      we apologize to hear about your experience with a member of our staff. We hold
      ourselves to the highest standards and have addressed this issue. Please give
      us another chance to prove ourselves sometime soon.

    • Jayme B

      Date: 10/08/2023

      Jayme B

      Date: 10/08/2023

      Absolutely terrible. Worst customer service. So much for express…..they send a text for your order & then say it’s not ready yet etc etc. absolutely terrible unless you want to spend the day there

      Trulieve, Inc.

      Date: 10/12/2023

      We’re so sorry to hear about your unfortunate experience
      with our Trulieve staff. We have shared your feedback with our team to improve in these
      areas. We hope to have the chance to welcome you back again.

    Trulieve, Inc. is NOT a BBB Accredited Business.

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