Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  5959 Triumph St Commerce, CA 90040-1609

• 

  HSN

  3839 W. Buckeye Road Phoenix, AZ 85009

• 

  HSN, Inc.

  1 Avery Row Roanoke, VA 24012

• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had promotional items with no interest charges for 18 months. Yet at the end of 18 months, I owed the original amount plus all the interest charges. None of my payments applied to these promotions totaling over $6922.45. Each payment was made monthly, yet nothing applied to my promotional balances. My payments were always made online. Yet I was told now that they are due in full, that I was to call in each payment. I have never done that with HSN, and when I tried to get help, I was told there is nothing they can do for me. So, 18 months of payments did not apply to any promotion offers. You cannot pull up the information you need on their online, so I was in the dark all 18 months. I am disgusted I could not get help, and the added interest is $3,341.63. At the end of my phone call, she said that a supervisor would call me. I waited days, and no phone call. Now it's due and I called again to get all the amounts they wanted from me by 5/10/24. I believe that I have been caused damage, even though I made all my payments for reducing the balances. I have other cards with the same offers, and I have never had this issue where my payments were not applied. This company is not being honest with their customers to take advantage this way, to scam you for this amount of money, and not want to help solve the problem. Just didn't care that I was left in this position.

  

  Business Response

  Date: 05/14/2024

  Hi,

   

  I apologize for any confusion or issues with the *** promotion. I reached out to Synchrony to learn more about the concern. Per Synchrony you should be receiving paper statements and each statement (if cardholder has *** promo) there is this promo summary and explanation. This table provides a summary of your promotional purchase(s), including the type(s) of promotion(s) on your account. If your account has a Deferred Interest balance and you would like us to apply a payment to a specific promotional or non-promotional balance, please call **************** at ************** to learn what options may be available.
  
  SYF shows phone payments were made, however there was not a request regarding the reallocation. SYF can reallocate any payment within 60 days per cardholders request.  If you want the payments reallocated, please contact customer service at ************** and they can adjust payments made within 60 days.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase solar lights (Bell + ****** Disk Lights Solar Ultra Stone 8-pack) from HSN . they shipped the wrong color first. Then they shipped out the correct order but one of the lights was broken . To compensate for this lack of quality control, oversight and my time, they offered me a measly few dollars for this debacle. There are a lot of people who purchase these lights have similar complaints. I do not understand why HSN chooses to continue to sell these solar lights where A LOT of customers are experiencing these same issues. Just go to the HSN site and see all bad reviews about these lights there. ************ of HSN. Also, Why does HSN have an A+ rating on this site when there are so many customers filing complaints against them. Make this make sense!!!

  

  Business Response

  Date: 05/07/2024

  Hi,

   

  I apologize for the issues with your orders. I would like to look into this more, however I was unable to locate an account with the information provided. Please provide an order number to locate the account.

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i asked them to have *** pick up a return for me since i cant make it to a *** store.they told me its not possible. i will have to pay 8 or 13 dollars for *** to pick it up. ishouldnt have to pay and ho through all the trouble to send it back, since its not my fault. i need whtaever money refunded to me for any shipping paid and also adjust their shipping policies and procedures thanks

  

  Business Response

  Date: 04/29/2024

  Hi,

  I apologize for the issues with your order. I have requested a *** pickup under tracking 1ZFV97452676332800 for this order. *** will make 3 attempts to pick this package up, the first should take place within ***** business hours. Please have this packaged and ready for ***.

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, 2024 I purchased a HP computer from HSN because I was needing a way to watch my zoom meetings with my Doctor. I was watching HSN and their salesman convinced me that I would not have any issues because of Windows 11* for security and a Better Brains learning program to help me understand how this computer works. i am not good with technical stuff since my cancer surgeries. so i really needed a computer. HSN said I would receive a package worth $1038.04 but just received the computer. I called to complain but they said it wasn't their fault. It was shipped by New Age Electronics. I sent them messages on their website but no response. I have had nothing but frustration since my computer arrived without the bundle of vouchers. *o, when I finally got help from HP (Computer brand) to help me use my computer because i couldn't get it to work they said I would have to get rid of ********* Windows 11* mode. The * mode for safety they said. They couldn't help me unless they can connect with my computer by removing * mode. And if I want their help this is the only way they can do it. Plus once they help you after I, myself removes * mode by following prompts told by me by HP to remove ********* protection needed for security. then I also find out that once you do this you can not go back to Windows11*. I am now stuck with Windows 11 without * for my security. But I can now buy a subscription to McAfee because i have it free according to my computer for just 1 month. This all could have been resolved when I called them when I received the computer without my bundle but they said their hands are tied. *o, I ask for a supervisor to help expedite getting my computer bundle and again just patronizing me. The next day all I received was an e-mail that my order was cancelled. This computer now had all my personal information, I D sign in passwords, My name could now be victimized by this computer I purchased from HSN. HSN has Victimized me to the point of me throwing up!

  

  Business Response

  Date: 04/17/2024

  Hi,

   

  We apologize you received your order missing the voucher, and the frustration with trying to receive a replacement voucher. I show this was sent via FedEx 708829312540, additionally I show this order was refunded in full back to the method of payment on 4/17/2024, this should ************** 3-5 business days depending on the financial institution. 

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have this bad taste of humiliation and will never purchase another item from HSN again. They truly **** Up then refused to help me. So they can go to ****
  

  thank you BBB for being here
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number ********** **********) and the 3rd order number is ********** 3 pending charges in my bank thats says theyre waiting for it to be released from hsn Ive also done a live chat and they assured me if it was canceled due to the fact they thought I was a fraudulent user for some reason theyd refund it in 3 to 7 days but my refund isnt there yet i can get anyone on the phone hold time is crazy and when I did get someone they said they were going to transfer to the fraud department to see what happened and they hung up on me I literally just moved into a brand new apartment no furniture or anything and I spent my 700 on different items on hsn to now sleeping on the floor because I didnt get anything I ordered it was canceled and I have no extra money to buy anymore furniture until hsn releases funds and I cant dispute it until.the charges actually post and its just been pending for days Please refund my money please I need it.. thats was everything I had saved

  

  Business Response

  Date: 04/09/2024

  Hi,

   

  Hi,
  
  I apologize for the frustration regarding the funds being held on orders **********, **********, & **********. Depending on the financial institution it can take 3-5 business days for the authorization to fall off. I attempted to release the funds early on each order, however the authorizations have expired; no need to reverse.

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $20.89 12/10/23 HSN falsely claimed in dispute that I did not contact them when I had called within the return window and spoke to ******, their phone rep, on 12/28/23 at 2:07pm who stated he would send me a prepaid return shipping label after I explained & agreed with other customers that nail clipper & file set was subpar & arrived late as I was in a convalescent hospital & needed asap. Otherwise wouldve been charged min $7.95 to use their ez return label for a defective, poor quality product.

  

  Business Response

  Date: 04/04/2024

  Hi,

  I apologize you did not receive the return label that was requested in December. I show two labels were emailed to the address we had on file. I have set a return exception for this order and requested a label be mailed to your primary bulling address on your account. Once the item is received at the warehouse the refund will be processed back to the method of payment.

  Customer Answer

  Date: 04/13/2024

   
  Complaint: 21528015
  
  I am rejecting this response because:
  ?I havent received their prepaid shipping label through the US mail.
  Their response was they sent prepaid shipping labels via email previously but no dates or proof provided.  Dishonest againfirst they stated that I never contacted them per bank dispute written response (see att image).  Now HSN changes their story to I did contact them, proof theyre seemingly a dishonest, unethical company. They stated  that they now will send prepaid label through US mail without tracking. How could *** Wheel of Fortune team up with such an outfit? 
  Please email me (********************)a prepaid return label. Ill be expecting it in the next few days & will be mailing nail kit back for a full refund.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/17/2024

  Hi,
  
  
  We apologize for the delay in receiving a return label. I show *** label 1Z1X01V59098849729 and 1Z1X01V59091087172 were emailed to the address we have on the account on 12/29. *** label 1ZFV97459078976376 was mailed via **** on 4/5/2024 from our campus in *******. I sent *** label 1ZFV97459076617810 via *** to the email address listed, this should be received within 24 hours, it will be coming from a *** email address please be sure to check your spam/junk folder if this is not received.

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21528015
  
  I am rejecting this response because:

  I returned the package to HSN back in April & I have a confirmation email claiming it was received on 4/27/24 but have not received my refund at this time. Please advise when I will get my refund.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/20/2024

  Hi,

  I apologize for the delay; a refund was issued on 4/27/2024 however it was issued to a store credit in error. I have refunded back to the method of payment today; this should reflect within 3-5 business days depending on the financial institution.

• Initial Complaint

  Date:04/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HSN, received a personal online order and they need to provide 20% off for code HEARTYOU and they need to give me ten dollars off, for applying for an HSN card online.

  

  Business Response

  Date: 04/04/2024

  Hi,

  I apologize for any frustration regarding coupons & Discounts. The $10 discount for new HSN card applications is applied to the order if the application is approved and unfortunately, we are unable to combined promotions and coupons on one order. The code you referenced HEARTYOU is an app only coupon that ran until 4/2/2024. Orders would need to be placed on the HSN app and the coupon applied at the time of checkout.

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 25th, 2024, HSN advertised a daily deal on Cricut Maker 3 and EasyPress Mini Craftroom in a Box Kit originally marked as $499 for limited time offer of $129 (plus shipping). I called customer service and spoke to a live person confirming this deal was accurate. They placed the order for me of a quantity of 2 making my total order $322.54 with e-mail confirmation of order and expected arrival date of April 3rd. About an hour later, the listing appeared to have sold out of the daily deal. The following morning, I received this email: Dear HSN Shopper,Were writing to you today regarding your recent order(s). HSN experienced a technical error on numerous products which changed the correct price of the item(s) selected to an extremely low price. When we discovered the pricing issue, we cancelled the orders. This is in accordance with our Conditions of Use outlined on hsn.com. We are making every effort to redirect any orders that *** have shipped back to HSN or our Vendor. We apologize for any inconvenience this *** cause. If you have questions, please call **************** at ************ between 8a.m. and 1a.m. Eastern Time, seven days a week.We appreciate your understanding.Sincerely,HSN ****************When contacting customer service, they offered that they could not honor the ordered price and instead could offer a different item # (that was machine one, not a bundle) for $50 less than posted price of $399 making the total $349 almost triple my order price. Classic bait and switch.

  

  Business Response

  Date: 04/02/2024

  Hi,

  We apologize for the inconvenience regarding your orders. As stated in the email HSN experienced a technical error on numerous products which changed the correct price of the item(s) selected to an extremely low price.   When we discovered the pricing issue, we cancelled the orders.  This is in accordance with our Conditions of Use outlined on hsn.com. We are making every effort to redirect any orders that *** have shipped back to HSN or our Vendor.  

  As this was a technical error, we are unable to honor the price or reopen the orders.

   

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I purchased an item online, I started receiving emails from HSN for the other things they sell. I opted to "unsubscribe" at the bottom of their email - I did this many times to no avail. I finally called & was told it would take about 10 days. I continued to unsubscribe - it has now been several weeks & I continue to receive emails & I want it to stop. Thank you.

  

  Business Response

  Date: 04/02/2024

  Hi,

  I apologize for the frustration this has caused, I have escalated this unsubscribe request. Please allow 72 hours for this to be completed.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: ********
  
  I am rejecting this response because: I received another email yesterday.  I do NOT understand why such a large company cannot do this in just a few days.  You have the request & should have responded to it within 72 hrs like most other responsible companies.  I will never again order anything from you as I also did not request to be put on your mailing list.
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 04/17/2024

  Hi,

  We apologize you are still receiving emails, this was escalated, and the team advised your email was unsubscribed and will take 72 business hours for the change to sync.

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 3 items and they have been received by HSN. HSN closed my account, which is fine and their right, however, it is not their right to keep goods that they have not refunded me fore. Either return these 3 items to me or refund my money as you have received these items back. The orders are ********** *******, which was returned via tracking 1Z1WE8789069841748 which was received by hsn on 2/16/24 and ********** ******* and ********** ******* via 1Z1WE8789070225929 which was received by hsn on March 7. It is illegal to keep my goods that I returned and not refund me. Close my account all you want but I want a refund and the remaining payments cancelled.

  

  Business Response

  Date: 04/02/2024

  Hi,

   

  We apologize for the delay in processing the returns. I have issued a refund for all three orders back to the method of payment. You should see this within 3-5 business days on the card used.

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you it's been resolved you can close the complaint.
  
  Sincerely,
  
  *******************************