Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
Complaints
This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to order some signature club a products on 3/26/24. They cancelled my order because several years ago they blackbolled me because I refused to pay for a product I ever received.They said the post office delivered it so I had to pay for it even through I never received it.I refuse to pay for something I never received. I tried to talk to there dispute **** but all they kept saying it was delivered and I was held responsible to pay for it.I told them I wasn't paying for something I never got so they have blackbolled me.Can you help me get this situation resolved? No one is going to pay for something they never got.Please help me!
Business Response
Date: 04/02/2024
Hi,
We apologize for the frustration regarding your account. After reviewing the account, it appears there was a chargeback a few years back, our Chargeback team is unable to remove the restriction on the accounts until that is resolved.
Customer Answer
Date: 04/02/2024
Complaint: 21506355
I am rejecting this response because: Your Chargeback team is wrong because I never received any merchandise so why should I pay for merchandise I never received.NO one should have to pay for something they never received. Your Chargeback team is representing HSN. So, HSN expects customers to pay for merchandise they never received.
Is this the way HSN does business? HSN expects people to pay for merchandise they never received. What a SCAM HSN has going. It's illegal to run scams on people. It's illegal for a business to expect a customer to pay for something they never received.
I want your chargeback team to remove this restriction from my account and remove it now.
If HSN doesn't have their chargeback team remove this restriction from my account and stop trying to run a SCAM on me and other people they have done this too; expecting people to pay for something they never received, I will go on every website and report this to every ************** that is supposed to protect comsumer's rights.
This is in violation of my rights as a consumer. You should not be expected to pay for something you never received.
Remove this restriction from my account.
This is a scam and it's illegal.
Sincerely,
*******************Business Response
Date: 04/04/2024
Hi,
I understand the frustration regarding this situation. In order to have this removed you would need to call and speak with a specialist from that department. Please contact the disputes team at ************** (business hours: M-F, 8am - 4pm).
Customer Answer
Date: 04/06/2024
Complaint: 21506355
I am rejecting this response because:I called the phone number for HSN ************* again on 4/5/2024. Again, no one answered my call just like every time before when I tried to call them.
Its a scam. They are trying to force me to pay for something I never received. They are always passing the buck. If they werent running a scam, if they were legitimate,they would immediately cancel this restriction on my account and release my account so I could use it again.
I have tried to call HSN ************* several times at different times and I never get to talk to a human being. Its the only dispute **** I have ever called that I never get in touch with a human. This is another indication that it is a scam.Remove the restriction on my account and stop running scams on customers. If a person doesnt receive the merchandise, they arent going to pay for it and it's illegal and immoral for any company to expect customers to pay for something they never received.
Sincerely,
*******************Business Response
Date: 04/16/2024
Hi,
I apologize for the issues regarding your account, I asked a member of the Disputes team to review and they confirmed the account has been cleared after speaking with you. Your account is available to be used to shop.
Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ordered and returned a few items through HSN and have received threatening letters stating if I continue to return items they will shut down my account. They advertise that anything can be returned/exchanged.Business Response
Date: 04/02/2024
Hi,
Our main focus is delivering customers a great shopping experience, and this means ensuring we meet demand and expectations. However, your current return rate has been higher than desired over the past six months on your account, indicating room for improvement in meeting your needs. For a 6-month period your return rate was over 70%. In the spirit of valuing your business, we encourage thoughtful purchases. Should you have any further concerns, please feel free to reach out to our dedicated **************** team. We understand that returns are sometimes necessary, and we aim to minimize post-decision dissonance for future purchases. Thank you for being a valued customer.
Initial Complaint
Date:03/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HSN has refused too replace A lost package or give a refundBusiness Response
Date: 03/29/2024
Hi,
I apologize for the frustration regarding this package. I show on the notes the address may have been missing a unit or apartment number, for this reason I have issued a refund back to the method of payment as an exchange would go to the same address. We do have the size and color available if you would like to place a new order and update the address with the unit number please give our **************** team a call at **************.
Customer Answer
Date: 04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like help with removing a fraudulent account that I cant seem to get help with. I am a victim of identity theft. I cannot seem to get a resolve with organization or collection agency.Business Response
Date: 04/02/2024
Hi,
I would be happy to assist in looking into this for you. Is this regarding an HSN Shopping account or the ******************** credit card? If this is regarding the credit card is serviced by *************** you may contact them at HSN Card: ************** 7:00AM ET- 2:00AM ET, 7 days/week
Customer Answer
Date: 04/02/2024
Complaint: 21500989
I am rejecting this response because: its a generic customer service number with no name.
Sincerely,
*****************************Business Response
Date: 04/02/2024
Hi,
When calling ************** this is the **************** line for ************** and advises that in the greeting. Issues with HSN credit card would need to be addressed ************** as they are the bank that finances the account.
Customer Answer
Date: 04/03/2024
Complaint: 21500989
I am rejecting this response because: I attached the police report. I do not know the credit card account and Im not calling into customer service without a dedicated representative to work with. Kindly assign one and sign your name to this message. Please handle per my request and remove off my credit report promptly.
Sincerely,
*****************************Customer Answer
Date: 04/03/2024
Complaint: 21500989
I am rejecting this response because: I attached the police report. I do not know the credit card account and Im not calling into customer service without a dedicated representative to work with. Kindly assign one and sign your name to this message. Please handle per my request and remove off my credit report promptly.
Sincerely,
*****************************Customer Answer
Date: 04/03/2024
Complaint: 21500989
I am rejecting this response because: I attached the police report. I do not know the credit card account and Im not calling into customer service without a dedicated representative to work with. Kindly assign one and sign your name to this message. Please handle per my request and remove off my credit report promptly.
Sincerely,
*****************************Customer Answer
Date: 04/03/2024
Complaint: 21500989
I am rejecting this response because: I attached the police report. I do not know the credit card account and Im not calling into customer service without a dedicated representative to work with. Kindly assign one and sign your name to this message. Please handle per my request and remove off my credit report promptly.
Sincerely,
*****************************Customer Answer
Date: 04/03/2024
Complaint: 21500989
I am rejecting this response because:I am rejecting this response because: I attached the police report. I do not know the credit card account and Im not calling into customer service without a dedicated representative to work with. Kindly assign one and sign your name to this message. Please handle per my request and remove off my credit report promptly.
Sincerely,
*****************************Business Response
Date: 04/08/2024
Hi,
I reached out to Synchorny on your behalf to see if they can have someone contact you to work through this. Synchrony advised they already received the notice and police report on 3/26, this was forward to the appropriate department. A letter was mailed to you around 4/3 requesting information to assist in the claim. Once it is received you will need to complete and send back to Synchrony at the address provided in the letter. Once that is received Synchorny will contact you to continue with the process.
Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a ************************* Walking Pad from HSN in early April, 2023. I did not open the box as I was having some health issues and needed to get my thyroid medication adjusted. I opened the box March 20, 2024. With a man's help, we attempted to set up and start the machine. We followed every step of the manual. No power was coming on. I contacted the after-sale service at **************. I was told to open the machine where the motor was. The man at my home said, you should not do that. I was then told that they could not offer me any assistance. I called HSN and got the runaround. I was told that because I had not returned it in 30 days that I could not return it. I said what about the one year warranty? Again, I was out of luck. I received a call last night offering me $150. to get them out of this situation. I took it because I felt that it was better than nothing. I am presently at my library and have looked at many reviews of both this machine and HSN. Not good. I am feeling used and they know there is a problem but do not care.. Please look into this for me and future buyers. Thank you, ******Business Response
Date: 03/29/2024
Hi,
I apologize for the issues and inconvenience you are experiencing with this order. I have reached out to the vendor for assistance as this is outside the return window. Would you like the unit repaired or a replacement one to be sent?
Customer Answer
Date: 04/12/2024
Complaint: 21493802
I am rejecting this response because: see attached
Sincerely,
*****************************Business Response
Date: 04/22/2024
Hi,
I have reached out to the vendor, and they do not have this model in stock, attached is a comparison sheet of the model available. If you would like this model a ***** pickup will be issued to return the original and the replacement will be shipped out.
Customer Answer
Date: 05/03/2024
Complaint: 21493802
I am rejecting this response because: attached is my acceptance to your offer and my choice for the replacement. Please notify me when this transaction can be set up.
Sincerely,
*****************************Business Response
Date: 05/07/2024
Hi,
I have requested the replacement and ***** pickup for the original. Please know the original will need to be moved and ready for ***** to pickup outside your door. The pickup should take place within the next 3-5 business days.
Business Response
Date: 05/09/2024
The vendor has set up the pickup and sent the replacement unit. Below is the information for this:
Call Tag is scheduled for tomorrow, Below is the tracking number.
Tracking number(s):
997007000330776
The TRG1FSE has been sent out to the below address
RIEGER ******** A
*******************
**********, NJ 070394503
Fedex Tracking is: 274427086375
Customer Answer
Date: 05/14/2024
Complaint: 21493802
I am rejecting this response because: see attached statement.
Sincerely,
*****************************Customer Answer
Date: 05/14/2024
Complaint: 21493802
I am rejecting this response because: see attached
Sincerely,
*****************************Business Response
Date: 05/14/2024
Hi,
Thank you for confirming the original was picked up, I can confirm tracking shows this as well. The replacement was shipped under 274427086375 and is scheduled for delivery on Wednesday 5/15/2024.
Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3-25-24 ORDER # ********** $129.95 TOTAL WAS $147.07 I PLACED AN ORDER FOR A CRICUT BUNDLE THAT WAS ON SALE FOR $129.95. I RECEIVED MY EMAIL CONFIRMATION AND ESTIMATE DATE ON WHEN IT WOULD ARRIVE. ON THE NEXT DAY, 3-26-24 I RECEIVE ANOTHER EMAIL STATING MY ORDER HAD BEEN CANCELLED DUE TO A PRICING ERROR THAT HAD IT AT AN EXTREMELY LOW *****.I FEEL LIKE THAT IS POOR CUSTOMER SERVICE. THEY SHOULD HAVE TO HONOR THEIR ORDERS AND THEN CHANGE THE ***** UP TO ITS CORRECT PRICING AT $499 NOT JUST CANCEL ORDERS THAT WAS PLACED. IT WAS *****D AT THE $129.95 WHEN I ORDERED AND THATS WHAT I SHOULD RECEIVE IT AT. THANK YOU FOR YOUR TIME AND HELP WITH THIS MATTER.Business Response
Date: 03/29/2024
Hi,
HSN experienced a technical error on numerous products which changed the correct price of the item(s) selected to an extremely low price. When we discovered the pricing issue, we cancelled the orders. This is in accordance with our Conditions of Use outlined on hsn.com. As you stated we made contact via phone or email to notify all impacted orders. Since this was an error, we are unable to replace or honor the order.Customer Answer
Date: 04/01/2024
Complaint: 21492811
I am rejecting this response because: I feel that I placed the order, they should have to honor that price, then after ordered processed change the price! I feel what they did is wrong and poor customer service
Sincerely,
*******************************Business Response
Date: 04/02/2024
Hi,
I understand the frustration with this; however it is listed in the Conditions of Use on HSN.com "HSN reserves the right to discontinue or change product descriptions, specifications and prices without prior notice. Products are available while supplies last. Inadvertent errors in advertised prices are not binding on HSN and may be adjusted by HSN at any time. Your placing an order and your receipt of an order confirmation do not constitute final acceptance of an order."
This was a technical error and any orders placed were cancelled in accordance with our conditions of use. We are unable to honor the price or reopen this order.
Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HSN advertised deal of week for Cricut Maker 3 Bundle for $129.95. The purchase was made on March 25 and today first I received an email stating the order is on back order and now that there was an error on the pricing. The items are available on their website to sell individually at a a diffent price, therefore is not out of stock and if it was price incorrectly, that's false advertisement and the company should honor the price.Business Response
Date: 03/29/2024
Hi,
HSN experienced a technical error on numerous products which changed the correct price of the item(s) selected to an extremely low price. When we discovered the pricing issue, we cancelled the orders. This is in accordance with our Conditions of Use outlined on hsn.com. All impacted orders were notified of the cancellation via phone or email. Since this was an error, we are unable to replace or honor the order.Initial Complaint
Date:03/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an online order that was accepted, billed and confirmed. Next day I got an email saying they made a mistake and cancelled the orderBusiness Response
Date: 03/29/2024
Hi,
HSN experienced a technical error on numerous products which changed the correct price of the item(s) selected to an extremely low price. When we discovered the pricing issue, we cancelled the orders. This is in accordance with our Conditions of Use outlined on hsn.com. As you stated we made contact via phone or email to notify all impacted orders. Since this was an error, we are unable to replace or honor the order.
Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer -************************* - order number ********** - Recently I purchased an electric bike from HSN for ******. The advertisement says ******. The advertisement gave the impression it was a good purchase for elderly persons like my self. I am 86 years old. After getting the bike I realize I did not have the strength to even lift the bike. So the problem began. I called HSN to return the bike. They told me on 4 different phone calls they were email a return slip. I continued to call as I never receive the said document to my email. Finally the 5th they just said they were sending a letter but made mention of what it was for. It took my daughter calling to find out that I would have pay the (probably ****** to return the bike . This is a lot for a person on a fix income. . I was not unaware the purchase was 3rd party. I look at their return policy and saw no mention of a different policy for 3rd party purchases. I find this to be fraudulent business as a person should be made aware that the return policy is different for 3rd party. In this case I would have never took the chance making such a purchase. I think HSN should be responsible for failing to notify customers in advance so they get make wiser decisions.Business Response
Date: 03/20/2024
Hi,
I apologize for the inconvenience regarding your order. We do not have a different return policy for products that are fulfilled from our vendors, if you don't like the item or have changed your mind the return shipping fee would be at the responsibility of the customer. We offer EZ return fees or reduced rates such as the $250 for larger items that are shipped freight. HSN will stand by the product, and should the item be defective or damaged we will cover the cost of the return shipping.
Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been purchasing Crafter's Companion auto ships from HSN and my auto ships keep getting canceled since October til now, I have called their customer service and did their live customer service chat to find out why it's keep getting canceled. They told me that it's Crafter's Companion that can't fulfill the order so I then email *******'s Companion to find out what is going on and then they tell me that HSN didn't order enough of auto ships to the keep pointing the finger at each other and not really solving the problem. I live in ****** but what I can't understand is that I received the initial auto ship order so I don't understand the reason why the auto ship is being canceled. So as of today I have 11 auto ships canceled to me if they're not able to ship the auto ships I shouldn't be able to order the initial one to start the auto ship to me this is misleading and false advertisement. I also told HSN this as well and their response was sorry I don't know what else we can do. I never had this problem before when I did order any auto ships for Crafter's Companion through HSN. All I want is the items that I have ordered because you can only get certain sets through the auto ship only this is the main reason why I order the auto ship. They even have shipping charges for $7.50 for the while craft order but due to that I live in ****** I pay shipping on each item so more so I don't understand why they're keep canceling my order.Business Response
Date: 04/03/2024
Hi,
I apologize for the frustration regarding receiving your orders. After further review we are unable to send AutoShips for Crafter's companion to areas outside the continental **. There was an error where the restriction was not placed on all items, this has been updated and you will be receiving notification that future shipments for these programs have been cancelled.
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