Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

• 

  HSN

  14043 CROWN COURT WOODBRIDGE, VA 22193

• 

  HSN

  1010 Cannons Ct Ste D Woodbridge, VA 22191-1455

• 

  HSN

  8 Thornton Rd. Oakland, NJ 07436

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassing me for a final flex payment if $13.75..I've called and explained that it's been Paid, the final payment..I asked to give me an email to send my proof that it's been paid..she refused, told me to call *************** because I paid it too soon..And closed the credit card account..I refused, because I can send them the proof. I called Synchrony, and they told me that it's HSN that needs to call them..I sent proof to the customer service contact..they responded and told me to call billing..I told CS to send my proof to the appropriate department, and here again, there sending me another email regarding payment..I have saved emails starting on February 13th requesting and email to send proof..

  

  Business Response

  Date: 03/06/2024

  Hi,

  I understand the frustration regarding your flex payment on this order. It seems there is confusion on payments to Synchorny versus HSN. This order is billed to your HSN credit card that is financed through *************** The final flex was not authorized on this card and is outstanding. The payments you included in the documents show payments being made to Synchorny and not HSN. If you would like we can switch the card for the final payment to get it resolved but this payment has not been paid as we have not been able to authorize the funds on your HSN card. Synchrony would be the contact as to why the charge is not being authorized, we can't speak to concerns regarding limit, balance, or status. 

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21364544
  
  I am rejecting this response because: My HSN card is offered by **************.  Here is my ************** activity where you can see that 5 payments were made and I have a zero balance on this card that I closed.  Have HSN contact  the bank that supplies the credit card and get the $13.75 from Synchrony!!  I will not,, NOT make another payment...I did not authorize HSN to add my payments to the ************** Card, for I don't want interest added to the payment.  I should not be penalized for making my final payment of $13,75 early.  I've always made my credit card payment to Synchony...What I want, no more communication and emails from HSN stating that I'm past due and still owe a payment

  my files are too large to attach so they will be attached...Here
   Account ending in 2850
  No minimum payment due.
  2Notification
  $0.00
  Current Balance
  $0.00
  Available to spend
  $0.00
  Total Minimum Payment
  Mar 10
  Payment Due Date
  Autopay OFF
  

     AND:   HSN Card
  Account ending in 2850
  
  
  
  
  Transaction History
  Posted
  Date Description Amount
  Payment Dec 31 PAYMENT Posted -$13.75
  Purchase Dec 15 ORDER# **********
  FLEX PAY 3 OF 4, LNC NUTRIX ROYAL BOD, HSN WEB ORDER ST PETERSBUG FL Posted $13.75
  Payment Nov 30 PAYMENT Posted -$13.75
  Purchase Nov 15 ORDER# **********
  FLEX PAY 2 OF 4, LNC NUTRIX ROYAL BOD, HSN WEB ORDER ST PETERSBUG FL Posted $13.75
  Payment Oct 24 PAYMENT Posted -$16.78
  Purchase Oct 16 ORDER# **********
  FLEX PAY 1 OF 4, LNC NUTRIX ROYAL BOD, HSN WEB ORDER ST PETERSBUG FL

  AND my FINAL payment on January 2nd from my Discover Debit account   01/02/2024  ACH Withdrawal HSN SYF PAYMNT -$13.75
  Sincerely,

  
  ***************************

  

  Business Response

  Date: 03/14/2024

  Hi,

   

  The final flex payment on this order was due 1/14/2024 however when we attempted to bill your HSN card it didn't authorize as the HSN card was closed with Synchrony on 1/5/2024. This was never billed to your HSN card and remains due. Below is the breakdown of the flex payments on this order:

   

  1 - 10/15/2023 - $16.78

  2 - 11/15/2023 - $13.75

  3 - 12/15/2023 - $13.75

  4 - 1/14/2024 - $13.75

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21364544
  
  I am rejecting this response because: I'm tired ofbthos back and forth..my syncrony credit card stated $13.75! Was due on the 14th of January..I paid it early so that I could get rid of the card..I also told HSN NOT to add payments to my HSN credit card because I wasn't going to pay interest on the bill..no more contact..ifbtheybsend me to collections, I will dispute the bill and submit my evidence...NO MORE CONTACT FROM HSN..I'm done with this ***** $hit, ITS BEEN PAID..CONTACT SYNCHRONY FOR YOUR PAYMENT..
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2023 I order a pair of two (2) Minolta MNCDK10 Dash Cameras two of them for $59.99 ea. Well I had to return one (1) of them because it was broken. Send it back and call, He man in customer service at ******************** exchange it for me right away. Send me another one (1) right away. Then in Novermber 23 I also order two (2) pairs of earrings for my daughter Christmas party. Well they came in late and one (1) of the pairs was to to big for her ears. So I also send those back with the Minolta camera individually pack and label with **** invoice and they did received it because when I call he also said they receive my three (3) because I also send back my ******* Butter Sticks that they were to to dry. I wanted a fresh one they would spread better on your face. So for my camera is $59.00 plus tax came out to $64.94 on order #**********, my earrings order # is ********** for $31.38, 2nd. pair is order #********** for the amount of $32.45. My last order of ****************** is order #********** for $21.60 a TOTAL OF $150.39 THAT NEEDS TO BE RETURNED TO ME AND HAS NOT. They received the orders and NOBODY IS REFUNDING OUR MONEY. WHY NOT!!!

  

  Business Response

  Date: 03/08/2024

  Hi,

   

  I apologize for the frustration regarding your returns. I show order the order for Minolta MNCD2K10 Dash Cam with 2.5k Video BLACK was received and refunded back to the method of payment on 2/21/2024 when it was received by the warehouse. The three other orders {Xmas Tree} BAUBLEBAR ************************* Mouse Tree Earrings, BAUBLEBAR ****** *********************** 3pc Set, & ******* 1802 2-pack Goat Milk Stick of Butter should have been returned to a different warehouse as they did not ship from the vendor for the camera. I confirmed with the vendor the additional orders were not received. Please provide the tracking on the 3 items so we can assist with a refund.

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to order some genes on HSN because they advertise on their site a $40 discount on my first order. I filed out ALL the the requested info for the card but did not receieve the $40 on my order. When I called customers service they told me my application for their credit card was rejected. What a SCAM. I have an 826 credit score and they told me my application for their card was rejected AND they cancelled my order.I reorderd the genes with my own credit card. I want the scam STOPPED, and my $40 discount as they advertized. Or I will be taking this complaint of a scam HIGHER!I

  

  Business Response

  Date: 02/21/2024

  Hi,

   

  I apologize for the frustration regarding the credit card application and status. Synchrony is the bank that owns the HSN card and make the decision on the approval or denial of an application. Please contact Synchrony at HSN Card: ************** they are open 7:00AM ET- 2:00AM ET, 7 days/week regarding the credit card application status and reasoning. The $40 discount is only for approved applications this is why it was not applied to your order.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order that was cancelled without explanation. When I contacted customer service, I was told that the order was marked for fraud. I then contacted the fraud department, verified all of my information, confirmed that the order was placed by me and being shipped to another location as a gift. When I attempted to have the order processed, I was then told that my address could not be verified. To confirm, the billing address that I provided is the address associated with the debit card that I used to pay for the order. I then requested a refund that HSN refuses to send me confirmation of. I was told by the supervisor ***** to contact my financial institution which i have already done. My bank informed that the funds are still on hold from the merchant and will need to be released by them. My attachment confirms this. I am disabled and explained that my wife would be speaking on my behalf. ***** and her associates refused to converse with my wife even after I verified my information. I would like to be contacted by the business, via email and have my refund issued immediately.

  

  Business Response

  Date: 02/21/2024

  Hi,

   

  I apologize for the issue with placing your order. Our Fraud team does need to speak with the account holder due to the nature of the situation. I have confirmed the funds have been released on the orders.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called ************ and HSN about my remote control issues. ******* said that HSN is to replace it being it is still under warranty until August 20th 2024. I do not understand why the people I spoke to are not understanding that. Thank You!!!

  

  Business Response

  Date: 02/21/2024

  Hi,

   

  We would love to assist with the ******* warranty, I reached out to ******* and they were not able to locate any tickets or calls on the serial number provided. Please provide the ticket or claim number ******* provided so I can have our contact assist with the warranty concern.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning my name is *********************** I joined HSN a few months back. At the time they offered a $40.00 discount on my 1st order if I applied for an HSN credit card. I did and was approved. I used that discount on my first order -- Order Id: ********** a Snow *************** blower bundle. I had to return it because it was just clogging and would stop after a few minutes of use. I decided that I would purchase another product which I did and attempted to use that $40.00 discount, BUT I was told that it was now void because I returned the original product I purchased. THAT was the very reason why I decided to apply for the credit card or for the reward of the $40.00 discount!! WHY would I not be able to use the discount from the original offer?? I was NOT happy at all with that decision and could not understand why HSN would do that. The other day I decided I would order another product I was interested in and that was the ****************** ***** station. While I was going through the ordering process I received a message that I could get 15% off of one order if I would sign up for text messaging so ONCE AGAIN I thought I would do this to receive that offer. I signed up for the text message, received the code for the 15% off of my next purchase tried to apply it BUT it DECLINED it because CERTAIN items are not eligible and of course the ***** Station was just that item. I think it is a shame that HSN utilizes such schemes on the very people that keep your business going through our purchases. I would like to have the $40.00 discount AND the 15% discount that I signed up for and HSN agreed to and applied to the Eco Flo Tech ***** station! Please respond to this email within 24 hours with a decision otherwise I will have to contact my ****** (********************** **************** of consumer fraud to file a complaint. I think it is a shame that HSN would do this especially to a senior that watches their money and tries to find good deals. Sincerely ***********************

  

  Business Response

  Date: 02/08/2024

  Hi,

   

  I apologize for the frustration regarding coupons and promos. Unfortunately, our promotion codes do have exclusions and would be listed on our website. We are not able to apply two codes to one order so I have added $40 instore credit to your account so you can place your order for the power station and take the $40 off the unit. This in store credit is nonrefundable and expires on 4/8/24, you may use the 15% off code on another order following the exclusions and date valid for that code.

  Customer Answer

  Date: 02/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1, ****, I called HSN to purchase an 85 inches ********** ****** that was advertised a few days earlier. The cost of the ** was $1,489.99 plus taxes, there was no shipping charges for delivery. There was an installment payment of 5 consecutive months 1st payment of $403.33. The delivery period was **** business days. On 1/2/24 I received an email stating the item was shipped On 1/12/24 I viewed the status of my item and sent an email to the logistics company, CEVA, as shown on the email of 1/2/24.On 1/15/24, CEVA responded via email that the item was still in transit and allow an additional 72 hours On 1/18/24, I received a VMS to schedule delivery for 1/19/24 or 1/22/24, between 12- 6 pm. I choose the latter On 1/19/24, CEVA **** ********* called me stating that the ** was still at the warehouse, and needed an additional **** business days for delivery. I said that was unacceptable.On 1/19/24, I called HSN, and spoke to ****** and canceled the order since it is still in the warehouse. She said that a billing **** mgr will send a notification to the warehouse and my acct will be credited within 3-5 business days On 2/1/****, my acct was debited in the *** of $297.99 by HSN. I called and spoke to ******, who stated since the ** was not returned my acct will not be credited I requested to speak to a supervisor.I spoke to ********* sr supervisor and told her the above.She stated that it was documented by CEVA that I received the ** on 1/24 or 1/25/24. I requested verification of the paperwork showing my signature etc.That request was ignored She said with her other executive *** I have 2 options 1. Accept the ** 2. Pay $105 to return the ** Is this extortion based on the facts below, in addition I utilized due diligence in trying to resolve the issue amicably. I also contacted my cr. card co I never received the ** I requested my order be cancelled based on breached on delivery since it did not leave the warehouse I want a refund

  

  Business Response

  Date: 02/05/2024

  Hi,

   

  I apologize for the issues and miscommunication with your order. Due to the size this item was shipped by a motor freight carrier and not **** as such the delivery window should have been extended. I do show this was refused back and is in the network to be delivered back to the warehouse. I have issued a refund of the first two flex payments $402.33 & $297.99 back to your method of payment and cancelled the remaining 3 flex payments. You should see the refund within 3-5 business days.

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21242401
  
  I am rejecting this response because: The resolution is not fair. The item delivery was advertised as having a timeframe as **** business days.   On the FIFTEENTH BUSINESS DAY (Friday January 19, ****), I was informed by CEVA logistics that the item did not leave the warehouse, and an additional **** business days for scheduled delivery, hence the reason I cancelled the order on that same day.  Both HSN & CEVA logistics breaded the contact .  The timeframe was unacceptable.  I am requesting a full refund of $710.33

  Thanks 
  
  Sincerely,
  
  ********** *****

  

  Business Response

  Date: 02/06/2024

  Hi,

   

  I understand and apologize for the frustration with the delay in delivery and misinformation regarding the delivery timeframe. your card was charged $402.33 & $297.99 and both charges have been refunded. Both of the charges have been refunded as of 2/5/2024 and can take 2-3 business days to reflect.

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  product not as described and refund not issued in a reported manner customer service mislead me and did not complete as explained

  

  Business Response

  Date: 02/05/2024

  Hi,

   

  I apologize for the delay in the processing of your return and refund. I show you chatted with an HSN **************** representative on 2/3/2024 and they processed a refund back to your method of payment for $74.19. This can take 3-5 business days depending on the financial institution to reflect.

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But want to add that my refund was not processed when told to me it had been it took calling back to get resolved when I called back she then processed the return my suggestion is to please improve your customer service processes
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LynneN: I purchased (2) item number ******* ************************* toaster ovens. January 16, 2022 and June or July 2022. One oven completely stopped working for absolutely no reason ******: items were sent to *******************, ******************************************************* AND **********************************************************************. telephone is ************ ******: The other agent said there is zero record of my purchases. ******: She also claims that purchase history isn't removed, but this history was definitely removed. ******: I registered one of the ovens with ************************* and they know I purchased the oven with HSN LynneN: I believe it was a clearance item at the time ******: hello? am I being helped?this is a transcript of my contact with customer service. ******************** removed my purchase history for the ************************* toaster ovens and they are using that to NOT stand by the defective product they sold to me.

  

  Business Response

  Date: 02/05/2024

  Hi,

  I am sorry to hear you are having trouble with the ovens. We do purge orders from our system to help maintain space, however we are able to still access the order information should there be a concern. I show you ordered 1798434863 WP ****-WATT AIR FRYER OVEN RED on 1/15/2022 & 1806018783 WP ****-WATT AIR FRYER OVEN STNSTL on 2/21/2022. I have sent you a proof of purchase for these orders for your records should you need them. We are unable to accept them for a return or replacement due to the age. I do show they had a 1-year Manufacturer's limited warranty; you may try to contact the manufacturer to see if they are able to assist with the concern. The warranty phone number is ************.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Rarities Diamond Cuff bracelet M/L size in April 2023. The item was sold out fast. Then I found out one of the stone was missing. I like the bracelet and don't want to return it . I wanted to replace it. It was take some time. I found out today that the bracelet is back to stock. I called and speak with customer service representative and then with supervisor. Its not my fall the stone was missing from the 1 month when I got it And then the item was so long out of stock. This situation make me feel not comfortable with HSN service. I understand policy but the same time In some situation they could be more flexible and understanding situation to provide a good customer service for ******************** customer.

  

  Business Response

  Date: 02/05/2024

  Hi,

  I am so sorry you are missing a stone on your bracelet. Unfortunately, this item is outside the return or exchange window as it was purchased 4/16/2023, additionally I checked, and this item does not come with a warranty for repair or an extended warranty was not purchased.