Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
Complaints
This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 290 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried to buy several gifts for Christmas. Got charged then weeks later cancelled order . No reason . I call in say oh you have fraud on your account cant order with us . No explanation but still charging me 800$z I want to be refunded now . This place is a scam . I call in and ***** and ***** both tell me Im a sad poor person . What pieces of trash
Business Response
Date: 11/04/2022
HSN is in receipt of the complaint filed by *********************** Our records reflect on 10/31/22 ********************** placed 3 orders, one on Flexpay with HSN however our verifications department was unable to verify his information and therefore could not honor the orders.
FlexPay is a credit product that allows consumers to purchase items by making an initial payment using a credit or debit card with multiple [monthly] installments billed over time to that card. Requests to purchase using the FlexPay option are subject to credit verification and approval, which is disclosed on the HSN website. Credit verification occurs shortly after the consumer completes the transaction. Please note that the credit verification service used by HSN only results in a soft inquiry on a consumers credit file. Soft inquiries are reviews of a consumers credit file, including reviews of existing accounts by lenders and prescreening inquiries by prospective lenders. These inquiries will not change a consumers credit score.
********************** placed his orders on 10/31/22, and the orders were cancelled the same day following credit verification. HSN provided ********************** with an adverse action notice. That notice advised ********************** as to the reasons that HSN was unable to approve the FlexPay option and provided information on how he may request a free copy of his credit report.
With respect to Ms. ********** concern that HSN has charged his credit card, please note that although HSN requested authorization from the card issuer for the initial payment, it did not charge Mr. ********** card. Any hold should have been released. ********************** should contact his card issuer if he continues to have concerns.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called trying to order a today special about 2-3 weeks ago and was told my address was blocked. I asked if I had ordered something and did not pay or my HSN credit card and I was told no. The explanation given was they trying to get a flex pay but it is not from me. I am the owner of this address and have been here over 20 years. Also, until I canceled my cable a few years ago I was ordering and paying for what I ordered. Recently, they are now seen on antenna TV so started back watching. I tried to order my son a jersey and was paying for it in full and wanted to send where he lived in **. If something happened, I was not aware and dont understand why my address is blocked. In addition, it wasnt being sent to this address. I have over 700 credit score and nothing is negative on my report.Business Response
Date: 11/04/2022
HSN is in receipt of the complaint filed by ****************. Our credit department has reviewed this, and records show a family has a balance of over $500 owed to HSN and still resides at the same address as ****************. HSN's guidelines state the restriction cannot be removed until the balance is paid or the debtor has moved from this address. At this time the block cannot be removed from the address.
HSN apologizes for any inconvenience this may have caused.
Customer Answer
Date: 11/07/2022
Complaint: 18335169
I am rejecting this response because:
Sincerely,
***********************Customer Answer
Date: 11/08/2022
HSN is saying a person lives in my home without telling me a name. I have lived at this address over 20 years and I know who lives here and that is me. I dont owe them anything and if I did they should have told me. I have a hsn credit card which has zero balance. Furthermore, them blocking my address dont make since and what I was ordering was going to PA and was being paid in full. They dont have to take my orders but It is not right because someone used this address and I am guessing at that. I dont have anything negative out there and hsn is not going to make anything negative on me even if I have to file discrimination.Business Response
Date: 11/11/2022
HSN is in receipt of the response from ***************** HSN response is Due to privacy laws, we are unable to provide the name of the person who has an account (delinquent) with our company that lists the same address as *****************
At this time the account remains blocked until the outstanding debt has been satisfied.
Customer Answer
Date: 11/14/2022
Complaint: 18335169
I am rejecting this response because:
It is my opinion that you dont have an delinquent account. Furthermore, I am the owner of this address and have been since ****. I am the only person at this address and I take the mail daily. HSN has a lot of Black companies and I will reach out to as many as I can explaining my situation. If you were blocking because of me than I could understand but because of someone else that is not the owner from what you all are saying because I dont have any proof. My response is not going to change. I will not be punished for something I havent done. I will now speak to my attorney and start searching out those black companies and send as many letters as I can.
Sincerely,
***********************Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an iPad from HSN and it did not have cellular capability. I contacted HSN and told them that I was sold an iPad that did not have cellular capability and that the promotion did not say it. I was immediately told that I would receive a full refund. It was sold by a vendor and the vendor will send me return label in **** days. Instead of getting return labels, I got a letter from HSN saying that I needed to return the iPad at my own expense and the information to return was on the back page of the letter sent and the back page is blank. Also, it took HSN a while to send this letter. Since I contacted HSN I have a hip medical condition that has me in a rehab for 6 six weeks.Business Response
Date: 11/04/2022
HSN is in receipt of the complaint filed by ********************** and have reviewed the letter she received. There is no second page or print on the letter. The letter states to review the return instructions on the back of the original packing slip that was received with the item. HSN does have a 30-day return policy as stated in the letter. Order #********** the {256GB} Apple iPad Gen 9 ****" 256GB Silver Bundle with Headphones BLUE was purchased on 9/10/22 and our customer did not order an IPAD with cellular.
In error our Team member promised to send a prepaid return label so HSN will honor that, and ********************** will receive the return label in the mail. Once received back at the warehouse a full refund will be issued.
HSN apologizes or any inconvenience this may have caused.
Customer Answer
Date: 11/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/25/22 I order 2 Presto bottom heating unit dehydrators for $129.88 to dry about 100 pounds of tomatoes/ /instead got 2 top heating unit dehydrators/ call HSN (Home Shopping Network) will send out right ones/ / HSN sent 2 more top units/ called HSN/ Sent 2 more top units even after telling me HSN will check w/vendor/ by 10/4/22 received total of 8 top units. The whole time all I heard was "I am sorry" over and over. Whole time (about a month) got different times to get pre-paid *** labels 3-5 days didn't get, called, then 3-5 business days, called, then 7 days to go to corporate and then 3-5 business days to me. First one received Oct 11 then one on 12th. Was getting pretty highly up set, was losing tomatoes and only got "I am sorry" Finally I stated I was going to file a BBB complaint and one with the ************** Attorney General. Then the situation change Now I was told I got a $30.00 expendable credit (which will cost me more to buy and ship HSN products) Then it was I could have one of the above top heating unit dehydrator for my troubles. I don't want that product it, I never did. I was told the bottom heating unit was pulled from HSN. I went online Oct 27th and there was a picture of that product being sold by HSN. BUT when you click on, a picture for the top heating unit came up for the same price. I would not click on that site if they had the top heating unit picture on the site. This is wrong and was not corrected. I feel this was switch and bait. How many individuals got stuck with the top heating unit ones? I lost 100 pounds of tomatoes to feed my family this winter, Had to go to *** four times (time/gas) because I had too things going on to wait for *** for a time period, Time, hours making phone calls,, bring in, storage of those boxes, frustration, ,payment held up on my credit card (high interest rate) still waiting for refund to get the right dehydrators. I am out time and cost. HSN is not sorry for their selling practices.Business Response
Date: 11/04/2022
HSN is in receipt of the complaint filed by *********************** Our records reflect a comment for item #******* the PRESTO DEHYDRO ELECTRIC FOOD D that ********************** purchased, stating "The latest version of this model is being sent. It dries from the top down, allowing for more consistent air flow" was read to our customer on 10/19/22 by a supervisor. On 11/2/22 a Team member from our HSN **************************** called and left a voice message for ********************** explaining that she was refunded in full to her VI credit card and the in-store credit was deleted. The member also provided her contact information on the message.
********************** was issued an instore credit of $30.00 for the inconvenience this matter caused her and is available to use for a purchase.
Thank you.
Customer Answer
Date: 11/05/2022
Complaint: ********
I am rejecting this response because: ******** is my original of two complaints / I purchase two bottom heating prestos on 9/25/22/ by 10/4/22 received 8 top heating Presto because not even their personnel knew the bottom heating unit Presto was not available / causing me to lose 100 pound of tomatoes/tying up my funds at ****% interest, hours on phone, storage, waiting for return labels, and travel four times to **** I had to call customer service over and over because HSN still to this day has ads on the internet with a photo of the bottom heating unit even after telling me it was pull, but I can not order one. Did me no good to tell me about the top heating unit on 10-19-22,, just to again push an item I did not want and cost more than I could have gotten locally.. Again I did not want a top heating unit because I had a top heating unit one that did not work as good as bottom, This it is my money to spend on what I want not what HSN is pushing to get rid of. Plus the $30.00 is Spendable Kash which is HSN account and I do not want to purchase anything from this company I am tired of "I'm Sorry" that leave my family without the tomatoes, the aggravations of the situation and what I believe is a switch and bait situation. HSN put the refund of one of two Presto on their Spendable Kash instead of back on my credit card until I complain It does not matter if the "HSN member" left her information, if when call gives you the same run around like this answer does, full of misleading tidbits or stuff I do not want, need or can use.
Sincerely,
***************************Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a TV from HSN which I was charged on October 6 stating it was shipped. As of today, October 19th, there is nothing for the tracking information given, no proof the item was actually shipped and I get an email stating the item is delayed until November 4th meanwhile I am making payments on something never even shipped per the shipping company tracking page. I called customer service who inform me there is nothing they can do. Basically, I am out over $700 with nothing but some bogus emails to show for it.Business Response
Date: 10/21/2022
HSN has reviewed the complaint received from *************** Our records reflect order #********** the {55-Inch} ******* 55" Q60B 4K QLED ******** w/Solar ****** & 2-Year Warranty was placed on 10/2/22. Our vendor has shipped the order to the shipper, CEVA however due to a shipping back log there has been a delay and delivery is expected 11/4/22.
HSN apologizes for any inconvenience this may have caused.
Customer Answer
Date: 10/21/2022
Complaint: 18246448
I am rejecting this response because:I was charged on 10/6 and to date, CEVA tracking has no record of receipt nor does this explain why it keeps being delayed. Your company chose the shipper and took my money. I was never informed it would take over a month to recieve and according to state laws, if it is delayed in shipping, I have the right to not accept the delay and recieve a full refund.
Sincerely,
*************************Business Response
Date: 10/25/2022
HSN has contacted the shipper CEVA and cancelled ****************** order #********** the {55-Inch} ******* 55" Q60B 4K QLED ******** w/Solar ****** & 2-Year Warranty. Today a refund for $737.09 has been issued to ****************** HSN credit card.
We apologize for any inconvenience this may have caused.
Customer Answer
Date: 10/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date was 10/13/2022 at 12:20 a.m. they charged a total of $71. Plus changefor $59.99 product and shipping. I am supposed to have 3 days to cancel. I am goingto notify ******** Attorney General about fraud. I want all my money back. They are thieves. Have to cancel my card.Business Response
Date: 10/18/2022
HSN is in receipt of the complaint filed by ******************* Our records reflect on 10/13/22 ****************** placed order #********** the Bzees Machine Washable Faux Fur-Lined Bootie TOFFEE SIZE 8 1/2 MEDIUM at 2:12AM. Charges were: Item price - $59.99, S&H - $5.50, Tax - $4.01, Coupon discount - $20.00. Total order price #**.50. The order was cancelled 10/13/22 at 7:38PM.
HSN did not charge ****************** for the cancelled order.
Customer Answer
Date: 10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company doesnt respond!!! I had a bill show up on my credit report, paid it. Now can not get confirmation of payment for my home loan!!!! Ive tried for days!!! This is the worst company! Cant get a response or a supervisor!!!!Business Response
Date: 10/11/2022
HSN is in receipt of the complaint filed by ******************* Our records do not reflect an account with the name, address, phone number or email address listed in this complaint.
We ask that ****************** provide her HSN account number, address and phone number so we may assist her.
Thank you
Initial Complaint
Date:10/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/21/2022, I mailed a physical check, in the amount of $3,169, to HSN in *******, **. As of 10/03/2022, HSN is telling me that they have not recieved or credited the account. On 10/03/2022, I recieved a copy of the check, which shows that it was cashed on 09/27/2022. I filed a dispute with HSN, but was told it would take 60 days to investigate the issue. This is totally unacceptable. I am outraged that the check was cashed by HSN but no credit to my account.Business Response
Date: 10/05/2022
HSN has reviewed the complaint filed by ***************** HSN does not have access to *************** the bank that manages the HSN credit card where **************** mailed his check to for his credit card payment. **************** must call the phone number listed on his credit card for assistance.
Our HSN records reflect **************** has 5 HSN accounts with 3 different phone numbers and addresses in ******, ** and ***********, **. For HSN to merge the accounts we are asking **************** to call **************** at ************ to provide the address, phone number and email account he wishes to have his account listed under.
Customer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ************************* handbag from HSN, order number **********, price $99.99 with free shipping. The day my order shipped, 9/29/2022, the price went down to $74.99. I am unable to reach anyone at HSN by phone to fix this. I am disputing the first flex pay charge with my bank card company unless this is rectified to my satisfaction. HSN has terrible customer service.Business Response
Date: 10/04/2022
HSN is in receipt of the complaint filed by ***************** Our records reflect **************** purchased order #********** the ************************* ******** Leather Drawstring Tote SOFT GREEN on 9/26/22 on her hsn.com online account for $99.99 + $6.62 tax = $106.61.
At no time did the price of the Tote drop to a lesser price. On 10/1/22 **************** did contact **************** and a Team member issued a refund of $15.00 to her credit card.
HSN apologizes for any confusion.
Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a paying customer to ********************** for about a year now I ran into some hard times with motor vehicle accident covid and then the flu and I've been in touch with them explaining that I wasn't working as much and could they hold off the payments which they agreed.Well just recently like within the last week I have called them three times to make sure that no payments would be taken out of my bank account and also to let them know that I'm starting work back full time I gave them the dates of the days to take my payments out of my bank account they failed on their part and didn't hold up to the agreement verbal agreement on the phone conversation that is recorded.I held up to my part I've ALWAYS been in contact with them when I could not make a payment.So with that being said I'm $212 in the red $130 so far are non-sufficient fund charges from my credit union because they were taken my payments out when they agreed they would not do that until the dates that I gave them my account would be paid off in November this year. I want those payments reversed and so my bank will not charge me so far $120 and I want those payments paid on the dates that I submitted to them by phone, Sept 26 or 27 is when I submitted my payment dates (my pay days, every other Fridays).Their failure to hold up to there and of the agreement has caused me mental stress and a bad outlook to my credit union.Business Response
Date: 10/04/2022
HSN is in receipt of the complaint filed by ******************* A Team member from HSN's credit department called ******************, today 10/4/22 and we received the following response.
I have called the customer and left a message. There were a total of 10 payments submitted on 09/25/2022 and 2 different cards were used. Once the customer calls me back, I can verify which card was affected and issue the refunds.
HSN apologizes for any inconvenience this may have caused.
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