Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
Complaints
This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 289 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed or rebuild for items I did not receive the company **** refunded and I don't know who this company is but is hunter and war field collections that is now not allowing me to make any purchases because of items I did not receive no one reached out to me whatsoever
Business Response
Date: 01/31/2025
Please accept our apologizes that you did not receive an order and was sent to ****** ******** collections. The order has been pulled from collections, and you may now resume ordering at HSN. A refund of $4.99 and $4.99 has been issued back to your original method of payment.Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ******** Beach Blender/Chopper from HSN back around 11/15/24. I have used the chopper and blender once, and it doesn't chop or blend like it should. I think something is wrong with the blades. It just doesn't function the way it should. In the amount of time it takes to actually chop or dice is longer then it should. Also it smells like the motor is burning when it is ran for the amount of time it takes to dice and chop even just a little. I have tried to dice onions and it wouldn't even dice them properly. The blender/chopper is just a disappointment and I am not happy with it, bc it is clearly defective and doesn't work right. If I am going to purchase an item for the price I paid, I expect it to work as it should. I attempted to get on HSN to return the item, and went thru the steps in returning to find out that I had to pay shipping to return the item back to HSN just to get a refund. I paid $7.50 to have this item shipped to me when I purchased it. I shouldn't have to pay to return a defective item back to HSN. I know the shipping costs to return this item is going to be more then $7.50 bc shipping costs aren't cheap and I would have to pay shipping insurance to make sure the item gets to the return address safely since HSN says they won't refund you if they recieve the item back damaged. If I am returning an item to HSN or anyone for that matter and it comes to them damaged, then that is not my fault. That is *********** or ***** fault. I am not responsible for how a carrier handles an item in the shipping process. When I take the item to the carrier to have it shipped back it is out of my control after that. HSN promises easy returns and to me it's very misleading bc it seems like a pain and a headache to me. I have made purchases from HSN before, and this would be the 1st defective item from them and I am disappointed with their return policy.Business Response
Date: 01/22/2025
Please accept our apologies that the blender chopper did not meeting your expectations. We understand you wish to return it. HSN will only provide a pre paid return for damage or defective items. In the future, please call our *************************** at ************** for further assistance with this. I requested a return label to be emailed to you. Please use the label to return your order for a refund.Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number ********** I ordered on 1-17-25 and haven't received any updates from *** I contacted *** they told me the package was lost. Contacted HSN to get a new item shipped and they refused. I need a new item overnight shipped to me immedietely.Business Response
Date: 01/22/2025
We apologize for the lack of tracking updates from the shipper. According to *** tracking number 1Z202807YW05130747, your order is scheduled for delivery on January 25, 2025, by 7:00 PM. The initial expected delivery date when order was placed, was January 27, 2025. Should you not receive your order by January 27, 2025, we kindly request that you contact us.Customer Answer
Date: 01/23/2025
Complaint: 22837632
I am rejecting this response because: I have repeatedly told you that the package is lost. *** has repeatedly told me the package is lost. Either you (HSN) or *** Need to own this mistake and overnight shipped me a new Item.
Sincerely,
**** **********Business Response
Date: 01/23/2025
Hi,
Per tracking on ******* this order arrived at the local facility in **** this morning 1/23/2025 at 9:48AM and is expected to be delivered by Saturday 1/25/2025. The package does not appear to be lost, it was in transit to the local facility within UPS.
Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **********Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE REMOVE MY EMAIL FROM ALL MARKETING EMAILS - I HAVE UNSUBSCRIBED REPEATEDLY. WHY - WHY - WHY **** YOU STOP SENDING ME EMAILS. 4 TODAY. IT IS SUCH A NUSISANCE ON MY WORK EMAIL. HOW DO I REPORT THIS TO THE RIGHT PERSON. I HAVE UNSUBSCRIBED EVERY DAY. HELP ME. THIS IS HARASSMENT AT THIS POINT. WHO DO I CONTACT. I WILL TURN THIS OVER TO OUR LEGAL COUNSEL - I DONT KNOW WHAT ELSE TO DO.Business Response
Date: 01/22/2025
I apologize for your inconvenience. I have asked IT to manually remove your email ****************** Please allow 10 days for this to take effect.Customer Answer
Date: 01/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, if after 10 business days I continue to receive emails I will contact the BBB again.
Sincerely,
***** ******Initial Complaint
Date:01/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted HSN over 10 times to remove me from their email list. Ive called customer service, *** sent chats and emails and I continue to be bombarded with their emails. I have asked them to stop sending me emails but they continue.Business Response
Date: 01/17/2025
Hello,
I have manually requested our IT department to unsubscribe the email address. Please allow up to 10 days for this process to be completed.
Customer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/8/2025 - attempted to order a pair of earrings (item *******) on-line which I had seen on HSN-TV, adding in a $10 off. Save on a single-item purchase of $10 or more. Use code ****** coupon which I had received in an email from HSN (and this coupon remains on their website still today).- I called HSN **************** at the number identified on the TV screen *************), to ask why I couldnt enter the coupon after several attempts. The **** kept trying and couldnt understand why the coupon wouldnt work, so she had to transfer me to someone else after 9 minutes on the phone. - I was then connected to ****** who also could not get the coupon to work. He then stated the item (the earrings) must be excluded from the coupon. I stated that there was nothing anywhere that stated anything about ANY exclusions, so how is the customer supposed to know that?- I said I would like him to escalate my query to the **** then had to explain to him that meant the Manager on Duty. By now another 11 minutes on the phone call had passed. - ****** said he would have to put me on hold for a few minutes to which I responded that I had spent 20 minutes already, so could someone please call me back to explain why the coupon couldnt be used, because this was basically a form of ************** I also indicated that if I did not receive a call back, I might pursue the issue with the BBB.- That same evening, I received an email stating Id left something in my cart which of course I did, because I couldnt use the coupon.- It has been 2 days with no call from HSN ****************, and the coupon remains on their website.- For resolution, I would like to purchase the earrings and apply the advertised $10 off coupon.Business Response
Date: 01/17/2025
Hello,
I apologize you were not able to use coupon ******* to order ****** the earrings. I took a look at the coupon
and the item number to see what information I could find. Our coupons typically have restrictions that can be
found on the coupon where the asterisk is visible, so please check there. I also looked at item ****** and the first thing I noticed is
it's a clearance item and they are usually not eligible for coupon use.Customer Answer
Date: 01/21/2025
Complaint: 22796623
I am rejecting this response because:
There is NO indication that the coupon excludes the item I was ordering. Nothing on the coupon states that clearance items are excluded. I spent considerable time with 2 HSN ***** on the phone, and neither of them could explain WHY the coupon would be excluded from use. I thereby stand by my previous statement that this is a form of customer bait and switch.
The parent company, ***, has always stood by its customers to ensure customer satisfaction.I would like ******************** to honor that customer satisfaction guarantee, especially when they have acted in an arbitrary & capricious manner. I should be contacted by them via email so that I can place my original order with the $10 off coupon that they emailed me and that appeared on their website.
Sincerely,
***** *********Business Response
Date: 01/23/2025
Please accept our apologies, for the frustration this experience has caused. Our coupons have restrictions that apply which can be located under the asterisk in the email or webpage. Sadly, clearance items were excluded from this coupon and the item you wish to purchase was not eligible.
On the order check out screen at the top of the page it explains the coupon code was invalid and to See details for further explanation. This is shown on the picture you provided under IMG_2670Customer Answer
Date: 01/23/2025
Complaint: 22796623
I am rejecting this response because: the HSN respondent is stating something that is FALSE for that coupon at the time. TWO different HSN **************** ***** were as puzzled as was I, at WHY the coupon could not be applied. I spent 20 minutes on the phone with them, after being transferred to the second Rep. who stated there was no MOD (Manager on Duty) with whom I could escalate my query. I have indeed noticed that since my initial conversation & this complaint to BBB, a subsequent coupon offered does detail that clearance items are excluded, but there was no such posting when I attempted to order my item.
This is careless business practice at best, and the business should make good on the coupon that they offered which did NOT state anything about Clearance or any other applicable exclusion to the coupon I was attempting to use. Had there been an applicable exclusion, one would certainly expect the **************** ***** on the phone call to have been able to explain that to me. I am really amazed that this business which is owned by a very customer-friendly & responsive company (***) is NOT being responsive to me or the BBB when this incident was clearly a form of bait & switch. It was NOT an expensive item, but I care more about my time spent in trying to order it, and the DISHONESTY of the HSN respondent/s to this complaint.
Sincerely,
***** *********Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/27/2024, I tried to complete a transaction for a refurbished Mac Book with their flex payment plan. I was denied and my order was cancelled, but payment was still processed and has been pending ever since. Ive contacted my bank and HSN multiple times to have the funds released. My bank says HSN has to release authorization for the charge. HSN says it is up to my bank. I keep getting the run around and HSN has said on multiple occasions that there is nothing they can do. So, you can take my money with no issue, but you cant refund my money in a timely manner? Its been almost two weeks. Because this charge has been pending, it has caused other transactions in my bank account to decline and my bank has charged several overdraft fees, each being $35. Now, I am out the amount I was charged for the Mac Book PLUS the charges for overdraft fees. Who is going to reimburse me? I will not do business with HSN moving forward. I have no problem or qualms about not being approved for the product, but why still take the money? Id like my money back as quick as you took it. Day 12 and Im STILL seeking resolution. This is outrageous to me.Business Response
Date: 01/10/2025
Hello,
We apologize for the inconvenience caused by the transaction cancellation. The amount of $243.43 was released upon the order's cancellation on December 27, 2024. However, it may take up to ******************************* your account. Most financial institutions typically require 3-5 business days to process such transactions. Regrettably, we are unable to reimburse any overdraft fees. If the transaction still appears on your account, please provide a copy of your bank statement for further review.
Customer Answer
Date: 01/14/2025
Complaint: 22785608
I am rejecting this response because:Due to waiting for more than 12 days for the funds to be released, my account incurred over $70 in overdraft fees. I should be compensated for the negligence on the part of HSN. Why should I be punished for releasing my funds outside of the 3-5 day window you spoke on? I am requesting compensation for these fees.
Sincerely,
******* *****Business Response
Date: 01/16/2025
At this time, we are unable to determine whether the overdraft charges incurred were a result of an error on the part of HSN. In order to investigate further, we will need a clear copy of your bank statement for the entire month(s) in question. This information can be obtained through your financial institution and will assist us in our investigation.Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item online iPad Pro and They sent Me an Apple Watch. I called and they resent it since it was the wrong item. They sent same thing again. I called and supervisor said oh I remember this it was a mix up and we cant send you the iPad for the price we listed. Order#: ********** Est. Arrival by Saturday November 23 138-3249 Apple iPad Pro 13" 1TB Wifi with Nano-Texture Glass Bundle Rose ********** | Color Only Qty: 1 $539.99 S&H: $14.72Business Response
Date: 01/09/2025
Hello,
I apologize for the error regarding receiving the incorrect orders. We were notified of the issue and have taken corrective measures. Regrettably, we are currently out of stock and unable to fulfill any orders at this time.
Customer Answer
Date: 01/09/2025
Complaint: 22721307
I am rejecting this response because:The item is still available in a different color possibly they have just changed the item number which in the original post they had the wrong item number with the correct picture. They are trying to say they dont have it in stock but they really do and I ordered it twice before and talked to customer service **** on the phone and via chat and they assured me that they had it in stock and they would send it to me but yet I continue to get the wrong Product.
they just know they screwed up and do not want to sell this item for this price when they do have it in stock
Sincerely,
******* ***Business Response
Date: 01/22/2025
I apologize for your inconvenience. Upon review of our stock, while we have Apple Ipad Pro 13s with the same bundle you originally purchased, the specs for the Ipad are not the same. Yours was 1TB of memory and the one we have available is 2TB, therefore we are unable to match the price you originally. We would only be able to do that if the bundle AND specs were the same.Customer Answer
Date: 01/27/2025
Complaint: 22721307
I am rejecting this response because: they have them in stock under the correct item number. If they keep saying they dont have it then they need to guarantee me one at that price, like I was told by numerous customer service *** many times when one becomes availableSincerely,
******* ***Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a Christmas gift just received it today and so disappointed as when I received the item from the company it came with something all over it. I will not be able to get another one in time for Christmas delivery. I spoke to ****** at HSN and there resolution was a $7 credit I am appalled at that. I understand that I can return the item for a full refund but that doesn't help me with my Christmas gift as it was for my grandson. I'm asking that they refund my money I don't think they would be at all happy if this happened to them.Business Response
Date: 01/10/2025
We apologize for the condition of your order. On 12/19/24, we offered you a $7 partial refund to keep it or the option to return it for a full refund. We sent two emails with return labels, but they haven't been used yet.
I've arranged for another return label to be mailed to you via ****. If you decide to return the order for a full refund, please ensure it's postmarked by 1/31/2025. Returns after this date won't be accepted. Thank you for your understanding and patience.Customer Answer
Date: 01/14/2025
Complaint: 22711797
I am rejecting this response because as I advised them this was a Christmas gift and they were not able to get another one out to me in time.I don't feel $7 is a viable credit amount.
Sincerely,
*** ******Business Response
Date: 01/17/2025
We apologize for the condition in which this merchandise was received and understand your concerns due to this being a gift. However, we are unable to offer any additional credit beyond the $7 that has already been offered to keep the item as is.
Should you wish to receive a full refund, please return the merchandise using the *** return label we sent on 1/14/25 for this order. Once we receive and process the return, a refund will be promptly issued.
Thank you for your understanding.Customer Answer
Date: 01/17/2025
Complaint: 22711797
I am rejecting this response because:It is not acceptable I will no longer be purchasing anything from this company and definitely will be telling all my friends and family not to either.
Sincerely,
*** ******Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November ****** I ordered a pair of silver jeans from **************************. Received package 11/7/24 Jeans did not fit. Removed the ************************** return label and returned to hsn for a refund. The return label was returned to ********, *******. I returned the package with new silver jeans with tags still on and has only tried them on one time. They did not fit and I put jeans back into package they were originally and placed on the label that I peeled on the Receipt/Shipping label sent to me in the package and returned by ***. The date was prior to 11/28/24 and/or the very next week. HSN supervisor named ******** told me I was lying and they would not issue a return as the package is now lost. I do not have the return tracking number unfortunately. HSN is refusing to credit my account for price of jeans. The jeans cost me $79.00 and the package was returned with return label that was sent on packing label that came in package that jeans arrived. This supervisor "********" keep telling me that they did not sent return label and I offered to take a picture of it and send to them for proof. She said she would not receive a picture of label with all the information so she could see what I am talking about.Business Response
Date: 01/09/2025
I apologize for how you were treated. Regrettably we don't show the order was returned. However, we do show the charges were disputed with your credit card for order **********, and a refund was issued via that dispute process, therefore HSN cannot issue a refund too.
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