Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  5959 Triumph St Commerce, CA 90040-1609

• 

  HSN

  3839 W. Buckeye Road Phoenix, AZ 85009

• 

  Home Shopping Catalog Inc

  3762 W 11th Ave # 114 Eugene, OR 97402-3010

• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an item today (December 18, 20**) that I did not order. I called HSN this afternoon at 2:25 pm and spoke with ***** requesting to send me an original invoice and a return label. I was told that would be sent via ****************************. This item, different color, was originally ordered on 11/29/** but returned. I received it on 12/10/** but returned on 12/12/** via the post office at 10:28 am. I was able to print off an easy return label for said item. It was returned because there were no assembly instructions for the attachments making it inoperable. I called HSN again at 8:07 pm because I was unable to print off an easy return label through the post office to return the item I did not order. I spoke with ******* who insisted I had to return it with a *** label even though I have proof the first one was sent back through the post office. On the return form I clearly indicated the reason for the return #** DIFFICULT TO OPERATE/ASSEMBLE and the credit preference #1 REFUND PAYMENT METHOD. I also added No assembly instructions for attachments. Unable to use.I expected a full refund but instead received another of the same item I returned and in white. I did not request an exchange.

  

  Business Response

  Date: 12/20/2024

  Hi,

   

  The customer placed the original order ************ on ************************ on November *******. A digital exchange was processed on ************************ on December 10, 2024, under order number **********. A prepaid return label has been sent for the exchanged order. A refund of $29.15 will be issued once the orders are returned. The returning tracking number given for PO **********, **** **************************, was for a different order that is why she was able to have it sent ****.
  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22707224
  
  I am rejecting this response because:

  
  I have not received the return label for this item that I never ordered.  Someone at HSN was not doing their job because they sent me this item and did not send me the return label by postal mail

   

  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 01/09/2025

  Hello,

  I apologize that you had not received the return label as you requested and thank you for informing us.   I took a look at your account, and I see that you have received the tracking return label at this time.  The item has been received and processed at the warehouse, and it was refunded 12/31/2024 to your original method of payment.
  
  

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  HSN received the returned item(s) and processed a refund.

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items from HSN for Christmas, found similar items at a local store for cheaper. Tried to return them but a **** or *** label was not provided so I used their website to try and print one and it said one was not available that I would have to print one myself and take to a vendor of my choice and pay for it. When taking it to said vendor it will cost me double the price to return a very small item. I reached out to HSN through Live Chat and to see if they would provide a shipping lable for return at they typically provide for all other products at a cost of $7.95 for 5 lbs or less or $9.95 for more than 5 lbs which they typically decuct from the return price. Live Chat told me they could not provide a label either and that if I wanted to return I would have to pay double the proce of the item(s) to return them. They are not consitant with their return policy allowing some items to use *** and **** through them and their rate and others you have to pay a large rate for if you send it back!! This is false advertsing when the options on their packing slips clearly state Option 1. East Returns with **** or ***.... or Option 2 Standard Return. No where does it say you will be forced to use Option 2 to complete your return and pay double!!

  

  Business Response

  Date: 12/20/2024

  Hi,

  I apologize for your concerns with the return of order **********. Should you choose to return an item for buyer's remorse, HSN does not assume responsibility for the return shipping cost. The cost to return on your own would vary depending on the size, item and carrier used. As a courtesy, I have added $5 in store credit to your account.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22705646
  
  I am rejecting this response because: $5 refund is not acceptable when the screen shot from the packing slip that was received with the 5 items I wishes to return even shows if they would have included a return label it would been at least $7.95 if it was u see 5lbs and $9.95 if it was over lbs.  I ordered 5 items, received all 5 items, and want to return all 5  items in the same box In which they were received!  If HSN can mail it at their corporate rate then they should be able to provide a return label for that same corporate rate!!  Instead of saying of saying I have to pay to ship it back and when I do carriers such at **** or *** say it will be double the price do to size of box.  So I can spend money to buy a smaller box!! HSNs own website and their hosts even say 100% satisfaction guarantee or you can return it and the shipping label says under option one that they will provide a shipping label!!! Lastly I never said it was buyers remorse!! I said it was because I found similar items cheaper!!
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/09/2025

  Hello,
  
  As a one-time courtesy, we are issuing a return label for the requested orders. Please package these orders into one box and use the prepaid return label to have these returned to HSN at no cost to you. A refund will be issued once the returned orders have been processed by our warehouse.  
  
  Please do not hesitate to contact customer service at the time of future order placements should you wish to confirm the return process of any item(s) prior to completing the order. 

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22705646
  
  I am rejecting this response because: There is no attached Packing slip.  What is attached is the scanned copy of the back of the original Packing slip I provided with the terms on it.  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/23/2025

  Hello,
  
  I apologize that you are upset because a packing slip was not included with the call tag.  HSN is not able to send a copy or the packing slip.  We instruct our customers to write the their information on a piece of paper and put it on the inside of the package.  Please write the following information for order 1990610238:
  
  Name
  address
  city, state, zip
  order number
  
  As soon as the warehouse processes the return a refund will be issued.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not so Great Mattress Meow-Meow 24 days ago I purchased this Sealy Posturepedic Plus Mattress Set Queen on September 9th; it was delivered on the 10.9.24, it came with lots of strings at every tufted button (Cat loved that). I called HSN to report this & I was told to clip the thread/strings off & live with it. Yesterday I called HSN to share with them that the mattress was sadding on my side of the bed & when I wanted to move to the middle of the bed it was like climbing a hill. I was told this evening that I was out of luck in a replacement from ************************ would have to go to Sealy Direct (gave me the 800 & I call to leave a message & was hung up on). I am on a fixed income & this was splurge for me, but my Serta was 21 years ******** needed to be replaced! This was purchase on 9.9.24 & delivered on 10.9.24, Item #***-626 Order#********** in the amount of $899.00 plus tax $79.11. I was told by HSN that they only stand by the mattress set for 60 ******** would have to take it up with Sealy. After speaking with 4 people at *****, I was told that I was toast & that they would not be standing behind this ******** was only made for HSN customers. This mattress ************ isn't even in on ******* main page. Also I am ************************ would not tell me if there was Latex in the set, as I have been having throat issues on this bed. I was told that was private information!

  

  Business Response

  Date: 01/08/2025

  Hi,

  We reached out to Sealy and they confirmed there is no latex in the mattress set. ***** advised they do not show a successful warranty claim ever being submitted, however they are willing to assist via email to get the necessary pictures and documentation to start the claim submission process. Please let us know and we will share your contact info to start the claim process with *****.

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22702052
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 01/09/2025

  IMG_6804 sealy string 2.jpeg  Attachment(s)
  tag law.jpeg
  full frame photo.jpeg
  ripped corner.jpeg
  sealy strings.jpeg
  ruler pic 1.jpeg
  ruler 3.jpeg
  ruler 2.jpeg
  ruler 4.jpeg

  Sealy Support <******************************************>
  Jan 3, 2025, 5:28?AM (6 days ago)
  
  1.9.25 I am not interested in a new Sealy, I just want my money back from HSN $899.00 + $79.11 in tax.
  I STAYED OFF THE PHONE TODAY WAITING FOR A RETURN CALL FROM ****** *****!!
  Order#********** 9.9.24
  I purchased this
  ***** ****** Court 14" Posturepedic Plus Queen ******** Set
  on September 9th. I called on the 10th of October when it was delivered to say there were lots of strings at every tufted button & HSN told me to clip them off. I called HSN again in the middle of October to tell them that the mattress was sagging on my side of the bed & when I wanted to move to the middle of the bed it was like climbing a hill. I was told that evening that I was out of luck & they would not take the mattress back & refund my money. I would have to go to Sealy Direct (HSN gave me the 800 & I called to leave a message & was hung up on). I am on a fixed income & this was a splurge for me, but my Serta was 21 years old & it needed to be replaced! This SKU is only made for HSN & not in the main Sealy line up. For $899.00+ tax of $79.11 this set should not fail in two & half months & it only has a limited Warranty not the standard *************************************** & would replace this & throw your defective mattress set in the garbage. 
  
  
  
  
  
  
  
  
  
  **** *. (*****)
  Jan 3, 2025, 8:28?AM EST
  Hi ******,
   
  Good news! Your warranty claim has been approved and we're here to help you with the next steps.
   
  To get started, we can offer you our closest comparable model to your original purchase, the ****** **** Medium EPT-Queen mattress, as an even exchange. The comparable replacement will come with the remainder of your original warranty.
  
  If you're interested in upgrading to a different model, which will come with a new 10-year Limited Warranty, reply back to this email and we will be happy to determine your upgrade fee, for your consideration. We highly recommend trying out mattresses locally to find the perfect fit for you, as your selection does not come with a 90-night trial; replacements are final sale and non-returnable. Visit ********************************************** locate the retailer nearest you.
   
  Per our Terms and Conditions, the transportation costs of the replacement product resides with our consumers. Our in-home delivery fee is $175. We will bring your new item into your home, set it up for you, remove the packing materials, and remove the defective product(s).
   
  To confirm your final selection please reply back directly to this email. We also welcome you to contact our consumer support team at ************** for additional assistance. Rest assured, typically our processing, production and delivery takes place within 3 weeks from the time we receive your final selection and method of payment. Within that time, you will receive a phone call from our logistics partner to schedule your delivery.  
  
  If you have any additional questions feel free to contact us via phone: **************, chat: **********************, or email by responding directly to this message.
  

  

  Business Response

  Date: 01/23/2025

  We sincerely apologize for any inconvenience this has caused. We are happy to assist the best we can with the warranty through Sealy, however, because this order is outside of the 30-day in home trial period, HSN is unable to accept the return or process a refund.  Thank you for your patience and understanding. 

   

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22702052
  
  I am rejecting this response because: HSN & Sealy sold a defective mattress & box springs to me!  I tried to return it within the 30 days & all HSN gave me was the runaround.  I just want my money back! Each morning when I crawl out of bed my back feels like it is broken, the bed is pushing me to the very edge of the mattress, if I don't pay attention I could fall to the floor.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Christmas, my mother purchased me a set of king size sheets however they werent to my liking so I returned them for store credit on my HSN account, but when I went back in to make a purchase, they said credit was only good for ONE year which no one mentioned that when we spoke with them regarding returning the item. So today I tried to order something, but the money wasnt in my account so I spoke with a sale agent and she informed me the money was now forfeited! That to me is stealing from my family as the money DID NOT go back onto my mothers credit card because the credit card no longer exist due to her declining health. I dont see how a company could just take another persons money from their account without first letting them know it would expire. This is very wrong and I would like to have the money put back into my account so I can purchase myself something for Christmas like my mother intended for me to have. They have all my information on file which would have allowed them to contact me, however they chose to take the corrupt route.

  

  Business Response

  Date: 12/20/2024

  Hi,

   

  I apologize for the inconvenience, please provide an order or customer number so I may locate the account to review for assistance.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly ordered some cricut matierials thinking that it also included the cricut machine on December 3rd. I realized my mistake and tried to cancel the order on December 5th. I was told I couldn't cancel as it was already being processed and I had to wait to return the package. It arrived on December 14th. I called December 16 to return the item using their "Easy Returns" option. I was told that was not an option and had to return it using standard returns which would now cost me at least $25. This is deceptive as no where was I warned that I couldn't return the item using their own easy return options. Even their invoice suggests that this is an option.

  

  Business Response

  Date: 12/20/2024

  Hi,

  I apologize the use of our ** return label was not an option for this order.   The ** return label return is not an option on all our items because they dont all ship from our warehouse.    You must return the order on your own.  A full refund will be issued to your original method of payment when it has processed at our warehouse. Please return the order to the address below at your earliest convenience:
  
  HSN
  **********************************************************************
  
  I highly recommend that you insure the package and hold keep the receipt until the refund has been issued.  You may also call **************** at ************** to have the tracking number commented on your account for your protection.
  

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 1st ordered Bissell Crosswave "Turbo" as stated in description "Bissell CrossWave Turbo Multi-Surface Wet/Dry Vacuum, Cleaning Formula" and as claimed on HSN's video on-site. I did not received a Turbo but a Crosswave "All-in-one" model.When I furthered checked Bissell site for Turbo and compared it to what HSN sent me, it definitely is not a Turbo as advertised! I called HSN and spoke to customer service and when they looked at what was sent also agreed with me that they are two different models.I asked HSN to please send (the Turbo model 3888a) as advertised on site and was told they never had that model only the All-In-One! I want the Bissell Turbo model at the price shown on-site and as advertised and I would also like for them to correct there site with correct wording of ALL-IN-ONE and not TURBO! Consumer fraud if I ever seen!The first pic is what HSN falsely claims as a Bissell Turbo, the second pic is an actual Bissell Turbo!

  

  Business Response

  Date: 01/03/2025

  Hi,

   

  We appreciate our customer reaching out. We recently discovered a potential misunderstanding regarding the product description at the time of your purchase. It was advertised as a "Turbo model," which unfortunately, was a miscommunication in our advertisement. We want to assure you that the term "Turbo" only refers to the manufacturing date and does not signify any differences in the model or features of the product. A smart call was sent out to all customers who purchased the unit to address this miscommunication. Should you wish to return the item please utilize the return label, all return shipping will be waived due to this confusion and miscommunication. We greatly apologize as we know this caused customer confusion and concern. 

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother - ****** ******** was trying to place an order on HSN and was told there was a hold on the address. They would try to take it off in a week. When she called back today Dec 6th, she was told that her daughter ******** ******* owed them and that is why the hold was placed. My mother asked how much did she owed them and the agent told her. This is a breach of privacy! That is My personal information that should not had been shared with anyone else. This happened about 1pm pst- Dec 6th 2024. This is actually the SECOND TIME this has happened. Now that you have breached my privacy, I owe you nothing!!

  

  Business Response

  Date: 01/13/2025

  Hi,

   

  Immediate family members are able to able to access HSN accounts, if they are able to verify a certain amount of public and private verification pieces. This would have been an active process, if this is a concern, please speak with the party that accessed the information. We can add a note to not disclose with this person, but it is not a guarantee. You may elect to change the address or phone number on the account. If the account is in collections, to resume shopping any past due amounts would need to be paid. and attempts to collect will continue.

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22653026
  
  I am rejecting this response because:

  This may be an active process for HSN, but I never gave my consent for HSN to provide details regarding my information to anyone! I have filed a complaint with the *************************************
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 01/22/2025

  Hello,

  Apologies our privacy standards did not meet your needs. HSN works hard to keep *** and privacy guidelines maintained/protected. We appreciate any concerns being addressed and we will respond to any complaints received. We would recommend speaking to any parties accessing consumer records using public/private information if it is in violation of your trust.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided my email address on their website, and since then, my inbox has been flooded with multiple emails daily. Despite using the unsubscribe option multiple times, it seems they either dont care or the feature isnt functional. I want my email removed from their marketing list immediately. **********************

  

  Business Response

  Date: 12/19/2024

  Hi,

   

  I apologize for the issue regarding your unsubscribe request. I have escalated this with our IT to manually remove your email address. Please allow up to 10 days for this effect to take place.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22650498
  
  I am rejecting this response because:

   

  I called you guys to get my email address removed from your list manually, more than two weeks ago and that even didn't fix the issue. I am sick of getting your marketing emails right into my inbox multiple times a day. This is harassment, I don't want to wait for 10 more days. You are removing my email right now.
  
  
  **** *****

  

  Business Response

  Date: 01/10/2025

  We sincerely apologize for any inconvenience caused by the continued email notifications. Our IT department has manually removed your email from our systems, and you should no longer receive notifications from us. If you are still receiving emails from HSN, please let us know, and we will address the issue promptly. Thank you for your patience and understanding.
  
  
  
  

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Have an Issuse please note my email address may be upper case J or Lower case please Send response to both See what happened is a bought a product from HSN Mizari Enterprizes in ********** before opening I seen a Do not return to store call this 1800 number. Mazari said if there was any thing wrong to call them as Per their WebSite. Well its been a a year and they still have offered me To take it to a local repair Shop to fix the ebikes. Well as it turns out the local bike Shops wont work on the ebikes And ***** ****** to get paid And its been close to A year where they now wont answer the Phone or respond via email So I contacted Pinellas County division of consumer affairs even they are getting the brush off not fair

  

  Business Response

  Date: 01/03/2025

  Hi,

  The item has been confirmed to have been an approved licensing deal. The license originated to be read as rover by land rover, then rover by *****************. As of today the licensing partnership has currently ended and our website now reflects this. The item did not misinform or miscommunicate. We appreciate the customer sharing their concerns and we are happy to share that all claims during item airing made by HSN and vendor are accurate. 

• Initial Complaint

  Date:12/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order back in July 2024 for merchandise to be shipped on Dec 3 5 months later they said that order cannot be sent I spoke with someone in corporate office they said problem fixed on Dec 3 received phone call order was not fixed getting run around by everyone maybe you can help me this is a christmas gift

  

  Business Response

  Date: 12/06/2024

  Hi,

  I apologize for the frustration with your Holiday order. I do show this was shipped on 12/3 and delivered by *** on 12/4. A refund was issued for the full amount of $39.95 back to the method of payment on 12/4. This may take 3-5 business days to reflect depending on your financial institution. 

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Coral ******