Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  2311 Dover St NW Dalton, GA 30720-6287

• 

  HSN

  PO Box 659707 San Antonio, TX 78265-9707

• 

  HSN

  16 Wright Way unit A oakland, NJ 07436

• 

  Home Shopping Network (The)

  7339 Industrial Blvd Allentown, PA 18106-9369

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed account 3/2024 due to inconsistent billing. Saying I owe money that I didn't owe. They are still billing me after sending me a refund check.

  

  Business Response

  Date: 08/15/2024

  Hi,

   

  I apologize for any issues; however I don't show your HSN shopping account or a balance on it. I do show you have an HSN credit card, if you are referring to the credit card please contact ************** at ************** 7:00AM ET- 2:00AM ET, 7 days/week.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a mobile phone to HSN and was to receive a refund of $192.63 by check,because the debit card I used was no longer valid.The first request for payment by check was made on 6/28/24,I was told that it would take up to 14 days,still no check. I called again, 7/24/24 or thereabouts and was told I would have the check by 8/1/24,it still has not been received. I want my money.

  

  Business Response

  Date: 08/15/2024

  Hi,

   

  I apologize for the delay and that the process wasn't explained. We had to wait for the refund to reject on the method of payment before we were able to issue a check. We have requested the check and are awaiting it to be printed and mailed. You should receive the check in the mail within the next 10 business days.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22093032
  
  I am rejecting this response because:
  The amount of the check received is incorrect the correct amount should be $192.63.The amount they sent is $150.14. I will not be cashing this check. 
  Sincerely,
  
  L'*********************************

  

  Business Response

  Date: 09/04/2024

  Hi,
  
  I apologize for any confusion on the refund check. The order total was $192.63, however the order was returned and refunded before the final flex payment was due to be processed. The first flex was billed on 3/15 for $65.16, second flex was processed on 4/14 for $42.49, & the third flex was processed on 5/14 for $42.49.

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  L'*********************************

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11. I purchased a dress from HSN. When it arrived I did not like the print at all. The print looked much larger than on television. I called HSN customer service. I was told to fill out the return form in the package & ship it back using pre printed label. The package was not even opened. I ***ackaged it & mailed it at **** I got an email today saying they refunded me $13.31--about half of what I paid. I called HSN. Their *** told me there is a deduction for a fee they charge & $3.95 shipping deducted. I have NEVER paid a return fee!!! When I called customer service about returning I was never told about any deductions. The return instructions & ***rinted label stated nothing other that my refund will post when they receive it. I can understand a $3.95 deduction for shipping. Anything else is snatching my money for no reason & with no notification of these charges on returns. I returned an item 7 months ago & was not charged this fee. I want my money refunded--all the money I paid. I returned the item unopened & in pristine condition. HSN is not entitled to any other fee.

  

  Business Response

  Date: 08/15/2024

  Hi,

   

  I apologize for the concern and that the deductions were not fully explained. As the item was not damaged, or defective the original shipping and the ** return label was deducted from the refund. We stand behind our products and if there is an issue with a defective or damaged item or you were to get a different item than ordered we would not charge you return shipping. For buyer's remorse returns the return options are to return on your own using a carrier of your choice or we have provided a prepaid ** return label that is deducted once the package is processed.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22078581
  
  I am rejecting this response because:

  The shipping charge to return the item to you was $3.50.  It very easy to see & comprehend as shown on the attachment.  As per your response the only deduction that should be taken is return shipping at $3.50. That means refund should have been $24.98-$3.50 which is $21.48.  You refunded $13.31.  You owe $8.17.
  
  *********************************

  

  Business Response

  Date: 08/16/2024

  Hi,

  I apologize for any confusion. The Original SH and Tax Amounts withheld is $3.72, the ** return fee charged for using the prepaid label is $7.95. The order total was $24.98 and the refund was $13.31. No additional refund is due on this order.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22078581
  
  I am rejecting this response because:   Never knew HSN scams consumers in this way.  They  don't stand by their reps ***** obviously train them poorly.  They'll have another formal complaint with State of CT added  to the many I've found out that are there.  You all need a ****** in customer service. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a sweater from HSN for $25.29. Received item and bill in February and paid it all out. The date that it was due was passed due. I went ahead and paid it. Ever since they have been sending me a statement every month of interest and adding more and more. I already paid for the item I bought. I got a letter on 7/12 due on 7/9. I am receiving the bills after the due date. They keep adding interest on interest. This is coming from both synchrony bank & hsn. They are up to $202.39. I paid using a HSN card. They gave me a bill, I sent a check.

  

  Business Response

  Date: 07/31/2024

  Hi,

   

  I apologize for the issues with receiving your bill. I reached out to Synchrony on your behalf, and they advised any late fees were removed after their team spoke with you on 7/12/2024. Synchrony shows there is a balance on the account for interest. You may contact Synchrony at HSN Card: ************** their hours are 7:00AM ET- 2:00AM ET, 7 days/week.

  Customer Answer

  Date: 08/13/2024

  Please see attached response.

  

  Business Response

  Date: 08/15/2024

  Hi,

  I apologize for the issues with this, for concerns on your HSN credit card you would need to contact ************** at ************** 7:00AM ET- 2:00AM ET, 7 days/week.

  Customer Answer

  Date: 09/17/2024

  Please see attached response.

  

  Business Response

  Date: 09/24/2024

  Hi,

  Synchrony advised the late fees were removed however, there is a balance on the account for interest. You may contact Synchrony at HSN Card: ************** their hours are 7:00AM ET- 2:00AM ET, 7 days/week.

  Customer Answer

  Date: 10/21/2024

  Please see attached response.

  

  Business Response

  Date: 11/01/2024

  Hi,

  I apologize for the issues with receiving your bill. I previously reached out to Synchrony on your behalf, and they advised they have removed $189.29 in late fees and would not be removing the interest. Synchrony shows there is a balance on the account for interest. You may contact Synchrony at HSN Card: ************** their hours are 7:00AM ET- 2:00AM ET, 7 days/week.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place an order through the highly ANTIQUATED and dysfunctional HSN website. Upon checkout I received an error message that there was an issue with my payment method. I tried to checkout a second time, and was finally able to do so successfully. I noticed there were duplicate charges on my PayPal statement, and just figured it was a hold in addition to the actual charge. To my surprise, upon receiving an email with confirmation of my shipment, the first attempt was somehow accepted, and I was being charged twice for the same item. **************** was horrible and nonchalant. To just return the duplicate item may seem like an easy task, but to an elderly, disabled, and home bound person, it certainly IS NOT! I am on a fixed income, and to be charged twice because of the lack of an updated checkout process is absurd.

  

  Business Response

  Date: 07/24/2024

  Hi,

   

  I apologize for the trouble with this item. I do show two orders were placed and shipped together. Per tracking the package is out for delivery today, I have requested a *** pickup for order 1975013097. *** will make up to 3 attempts to pick this package up, once it is received just have it ready and *** will bring the needed label. Once it is received at our warehouse a full refund for the order will be processed back to the method of payment. *** pickup should take place within 3-5 days.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON July 14th 2024 I went o make a purchase on HSN. At the initial of setting up a account I was told by the first woman that there was a issue with address. Second man then had issue with address however I find out that I cant order because there was a issue with address because my mother had a account and there was a issue. However I have owned the home since 2015 and live alone. It was my grandmother's home. This is discrimination in my eyes. I am not my mother I live alone. They have judged me based on address and name alone. Also I didn't want to apply for credit I wanted to pay with bank card. This refusal was embarrassing to me as well as discriminating. How can you legally do this...I think this was unfair to say the least .

  

  Business Response

  Date: 07/17/2024

  Hi,

   

  I apologize for this experience, I have escalated this to our internal department, and they have updated the address to clear any restrictions. If you wish to create an account, please call our **************** team at ************ so they can open an account and place an order for you.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 12/12/23 stopped working 12/18/23. Called HSN 1/14/24 I was told to call Warranty protection plan not HSN. Mailed back laptop (cost me $50) and for 3 1/2 to 4 months was always told I would be contacted within 2 weeks then later I was told a spvsr would resolve problem. I had no laptop and finally cld my bank June 7th 2023 and was refunded my money. Cld Dispute Loss Prevention and talked to representative about the 3 ltrs on installment pmts and the protection plan $134.95 order # **********. Recd lets from Dispute Loss Prevention talked to **** who said was ***** and told that she herself would have reversed her own pmts. Was told there was nothing she could do on collecting the funds and no other **** or person I could talk to because she was the Supervisor.

  

  Business Response

  Date: 07/24/2024

  Hi,

   

  I apologize for the issues you have had regarding this order. I reached out to our partner on the extended warranty to learn more about the warranty claim. The case notes show you contacted them in Feb 2024 to open a warranty claim, however you were referred back to the manufacturer as the unit was still within the manufacturer warranty time period. HSN nor our warranty partner have received the laptop back for return or repair. We are unable to cancel the chargeback process as the order was shipped & received. I would need additional information to try and assist with this further such as where the laptop was shipped, tracking number, and if the manufacturer any ticket or claim number for the repair.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21955253
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

   

  Sorry the response options are very difficult I attached a copy of the *** Receipt when I sent the laptop to Core Innovations and the response Core Innovations received my laptop via ***. Please let me know if you need any further information by text, phone call or email. Thank you, *********************************, **************** *************.

  

  Business Response

  Date: 07/31/2024

  Hi,

   

  Thank you for the additional information. I was able to contact the warranty team for the Core Innovations laptop, they confirmed they did receive the laptop. Per the warranty claim notes in order to send a replacement laptop the team needed a zip code. When they reached out for one, you denied the replacement laptop as you had filed a chargeback. The warranty team is still able to send you a replacement laptop, they just need to confirm the shipping zip code.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 21955253
  
  I am rejecting this response because:
  
  It has been 7 1/2 months of countless emails, conversations and promises by core innovations and they never mentioned this. And a HSN Representative gave me the wrong information to mail the Laptop to Core Innovation; cost me $45.00 to send *** and I had Allstate protection coverage. 
  
  No I do not want a laptop instead you should talk to the HSN Representative that caused the problem and I should be compensated for your error.

  *********************************

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my card almost 200$ told me my item was shipped and then the next day canceled my order but kept my money. Told me I would see a refund in a week. So that means they profited off of me and I got no product or service. This is criminal and I am going to contact the Attorney General

  

  Business Response

  Date: 07/09/2024

  Hi,

   

  I apologize for the inconvenience regarding your order. Since the order was cancelled I have requested the bank release the funds as this will not be shipped. You should see the funds back on your method of payment within 3-5 business days depending on your financial institution.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items from HSN & the Vendor refuses to honor their commitment when sold thru HSN An Aser 1TB laptop computer that I couldn't use after I uploaded my information.And, a Viper Virus protection plan. I still have both items & are worthless because I can't use either. I since don't purchase anymore from HSN until these problems are resolved

  

  Business Response

  Date: 07/17/2024

  Hi,

   

  I apologize for the issues regarding the vendor honoring the warranty on an item. I unfortunately, am unable to locate an order for the laptop or vipre on your account. Please provide an order number so I can investigate further.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place order on 6/17/2024. Order has yet to ship. Requesting refund and order be canceled.

  

  Business Response

  Date: 06/28/2024

  Hi,

  I apologize for the issue with your order. I do see you called in 6/28 and spoke with a representative and a refund was issued back to the method of payment. This can take 3-5 business days to process depending on your financial institution.

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************