Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
Complaints
This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 289 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recieved my gateway computer Oct 2023. It lasted a few months and crashed. I paid to have it serviced with my own monies and was told the computer was defective. I also contacted ***************** and got the run around on 4 different occasions. No one anywhere has been willing to help me. Please can you help me!!
Business Response
Date: 10/21/2024
Hi,
I apologize for the issues with the warranty on this item. I have reached out to the vendor and confirmed they will be issuing a refund via check once this is returned. Per ***** tracking the item will be delivered back to their warehouse on Tuesday 10/22.
Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found out that HSN never closed/deleted a fraudulent from 2021 that's in my name. I had to reach out to my Lawyer that helped me with my ** Theft and refile/reopen my ** Theft case with the **** I have continually emailed the ** Theft Report twice a day, everyday for a week to *************************************** They keep saying they're not receiving it and that there is nothing else I can do. If I have to I am willing to bring a lawsuit against HSN for failing to close/delete the fraudulent account from 2021. I currently can't use HSN at all because of this stupid c***Business Response
Date: 10/14/2024
Hi,
I apologize for the issues with your account. I have confirmed you will be receiving a refund check from the collection agency for the amount you paid of $199.96, you will also receive a refund check from HSN for $65.03 for a total of $264.99 and all recovery efforts were stopped due to the identify theft.
Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff DC. Consumer states on Sept 9 she ordered a ***** Posture mattress at 11:30pm before the price changed at 12:00. She canceled the order the next morning ad 10:34am and she was told she can't cancel because they already shipped the order. It would not be delivered until Oct 9. She was told she had to keep it for 30 days and then return it. The mattress cost $799 on sale for a total of $862.92 with tax. She purchased it with her HSN card. She received a letter today indicating she was billed. If she doesn't pay the bill it will cost 32% interest. She doesn't understand why she couldn't cancel the purchase. After 4 attempts they hung up on her.Business Response
Date: 09/25/2024
Hi,
I apologize for any inconvenience with this order. We process all of our orders at midnight EST to send them to the warehouse for processing, after that time we are unable to stop the process automatically. I have reached out to the vendor on this order and requested it be reversed back and a refund processed back to your method of payment. You should see the refund within 3-5 business days.
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been trying to order this item. Tried online.& they tried to charge me twice for the item. Which they have done before. Called in the past, asked to talk to the operator, and the answer was told to me that this is the online price. Then whats been advertised on tv. Did not ask for any add ons such as (rush delivery, part service) just the item & free delivery. When I seen the total $59$118 Total?!?!?! Did not order. So I called ************ touch tone. It denied me. So I called this morning and asked to talk to an operator. And have an HSN account and he said I was denied. And if I have a credit card, I can get it processed. I said fine, give me the total. *** And he said he cant do that unless he has my credit card number. I told him that I will report them to the BBB. He said fine.Business Response
Date: 09/24/2024
Hi,
I apologize for the issues when trying to place an order. I show there are a few attempts to order Curtis Stone Skillet., this item was $59.95 with free shipping. There was an HSN credit card on file however, that card is showing no longer active in order to place an order we would need a different form of payment.
Initial Complaint
Date:09/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Purchase : 7/9/24 Item: Refurbished 2019 Apple Macbook Pro 13" ************************** approximately 9/9/24 re: the battery is not holding a charge and what were my options I was informed that the item was no longer eligible for return because it was outside 30days. And because I didn't purchase a warranty, there was nothing they could do. We took the MacBook to the apple store and were informed that the batter will not fully charge and it will require a new batter costing us $250 and require 1 weeks time without the ********** my opinion, the item was 2 months in my possession should not require major work. I feel as though HSN sold me a lemon and should therefore be responsible for paying for the new battery required. My son was without a critical tool utilized for his education due to the fact that HSN sold a lemon. I understand that batteries go thru normal wear and tear but 2 months is unacceptable refurbished or not.Business Response
Date: 09/24/2024
Hi,
I apologize for the issues you have had with this order. Unfortunately, we do have a 30-day in-home return window, so we are not able to accept this item back as a return. There was an offer of an extended warranty to purchase for 2 years on this item, however that was not added. As this is your first purchase, I have issued a check for the refund of $129.95 which was the cost of the extended warranty plan that would cover issues with the battery. You should receive a check in the mail in the next 3 weeks.
Customer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i bought 2 items and returned them using the label that HSN sent me. I am still being billed for the items. They are saying my payment is late on an item I returned. Why am I being charged for an item they have in their possession? They sent the label and received item back based on the tracking services that they employ. HSN and SYNCHRONY are trying to scam me.Business Response
Date: 09/25/2024
Hi,
I apologize for the issues with this order and refund. I have confirmed this was received and a refund was issued back to your method of payment. You should see the refund within 3-5 business days, below are the dates and amounts of the refund.
9/18/2024 - $89.95
9/24/2024 - $196.00
Initial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/10/24, placed an order with HSN. For multiple items total $1100. Many items the same brand. That weekend they were having a free shipping event on everything. Ordered ten items. All of them were shipped free shipping, except for one item I was charged $17.97 for shipping (Origami 4-Tier Everyday Rack,Item# ***-024;I ordered several Origami brand items None of the rest charged for shipping); also addresses I had issues trying to redeem a coupon code. Emailed HSN customer service email, which Ive use in the past and had success. But no resolution for this complaint. I tried again and now this email address does not work and was told to call or use the chat. I use the chat, and got a $10 credit because the birthday rewards code did not go through. But was told in the chat by the agent, since over 30 days unable to refund shipping charges. I am confused because, how can there be a time limit on their wrongdoing? Regarding their discount codes, also, I seem to have frequent issues with them not working, trying to redeem them before they expire and following all their guidelines. And Ive had success sending them an email and getting it rectified. But frustrating when they email or snail mail a coupon code, that just doesnt go through or wont go through. And then having to make the extra effort to make it go through.Business Response
Date: 09/13/2024
Hi,
I am sorry for the frustration on this order. I have issued a refund for the shipping of $17.97 back to your method of payment, you should see this back within 3-5 business days depending on the bank. To reach **************** you may call or chat with a representative on our website, however we no longer have an email service option. I apologize for the inconvenience for that.
Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not come back to pick up the broken chair and they delivered it themselves and set it up. They gave me a refund but as of today 8/30/24 have not called me back as promised in 48 hrs. I have spoken to ***** &/23 Supervsor,***** 7/9/2024, ******** and the never got back to us about picking up the chair ever its been two months since this delivery . They still they have to get in touch with manufacturer to pick it up . Today I received a letter stating if I did not return it before (9/15/2024 The will charge it back on my card. Please help us. I bought another chair from SpinLife already and it was delivered to us before July ****** Thank youBusiness Response
Date: 09/04/2024
Hi,
I apologize this order has not been picked up. I have gone ahead and cancelled the rebill, you may discard the item as a return is not needed. I have also sent you a letter advising this you may keep for your records.
Customer Answer
Date: 09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son bought a e bike from. HSN. He is blind in one eye, he thought he could ride the bike but it bothered his eyes, he called to return it weeks ago and they told him he had to call back the 29th of august and they had to make an appointment for a haz mat truck to come pick this up, it came in the mail fully charged I dont understand . I think there trying to not give him the refund. It was bought on my debit card. Could you please investigate this . Thank youBusiness Response
Date: 09/04/2024
Hi,
I apologize for the delay in the request for a return label. This item is one that goes back to our vendors warehouse, and they are responsible for sending the label. We show a *** label was sent 8/26/2024. I do see notations that there was an additional charge at *** for $19.54 and a refund check has been requested to be sent to you.
Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid off this account, on the due date of August 6, 2024. The payoff created an overpayment/credit balance of -$29.76.I was issued a refund of $29.76 on 8/9/24. On 8/14/24 I was charged interest of $6.75 on the account.I would like for the interest charge, and accompanying credit account protection fee of $0.11 to be adjusted off.Or, a valid explanation as to how I can be charged on an account that had a zero balance after they issued an overpayment to me.(no further purchases have occurred on account to justify interest, Account balance is only the $6.86 - $6.75 + $0.11)* I have attached billing statements, as well as a Dispute form sent to HSN after **************** Representative was of no assistance, along with HSN reply to the dispute - which directed me to contact ****************! This is not process that their own Dispute form states will take place.*On the document titled HSN - Dispute and Response you can read the dispute narrative at the bottom of the form.Business Response
Date: 09/05/2024
Hi,
I reached out to ************** on your behalf to learn more about your concern. ************** advised there was a Change in Terms for their accounts for how interest is calculated, a letter was mailed in May *************************************************************** July 2024. If the balance is not paid in full the following month interest is charged from the purchase date so the next statement would have the trailing interest from that purchase.
If you have any concerns or questions regarding ************** and their terms, please contact Synchrony at ************** 7:00AM ET- 2:00AM ET, 7 days/week
Customer Answer
Date: 09/06/2024
Complaint: 22156908
I am rejecting this response because:I did pay the account in full by the due date. My payment created an overpayment on the account, and ************** sent a refund to me for the overpayment on the account
It was only several days later that they added interest to the zero balance account.
This is what does not make any sense at all. ??
Sincerely,
***** *****Business Response
Date: 09/17/2024
Hi,
I reached out to Synchrony, and they provided the below details:
We have reviewed a year of billing statements, and the payments were never paid for the previous statement in full, and the account accrued interest each month and paid for payment security each month.
The last billing statement (which started the new terms) had a balance as the previous statement was not paid in full so when the payment was made on 8/6/23 the account was changed interest from 7/14/24 until account was paid in full on 8/6/24. Interest is charged based on an average daily balance, so the charge was $6.75 and payment security of $.11. There was a request for a refund check on 8/8/24 and was issued 8/9/24 for $29.76.
Synchorny received a dispute letter 8/17/24 which was denied for removal of interest charge and payment security. A letter from Synchrony corporate office was mailed on 8/22/24 stating fees would not be removed and included the change in terms that was provided on 5/14/24. There was an option to opt out of the new terms and the account would be a bill only account until paid in full.The account shows a zero balance as the interest and payment security of $6.86 was made on 9/4/24 and the account was closed on 8/15/24.
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