Complaints

This profile includes complaints for Reece Builders/Windows, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reece Builders/Windows, Inc.

  7181 30th Ave N Saint Petersburg, FL 33710-2913

  
• 

  Reece Builders/Windows, Inc.

  4917 Ehrlich Rd Ste 200 Tampa, FL 33624-2005

• 

  Reece Builders/Windows, Inc.

  1920 Northgate Blvd Sarasota, FL 34234-2160

• 

  Reece Builders/Windows, Inc.

  10990 Metro Pkwy Fort Myers, FL 33966-1201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/08/2023 we signed a contract with Reece Windows on installation of 6 windows across the house with the total contract cost of $15,154. At the time of signing we paid a deposit of $250. The signing party from the Reece Windows is ************************Please find the contract attached.In 09/13/2023 Reece Windows made a financing loan application on our behalf approved with *************** Please find the loan agreement attached.On 09/16/2023 I was contacted by *********************** with a request to pay more money for already signed contract. He requested approximately $2,000 in additional costs. On following day I asked for a new estimate with one of the windows to be removed from the estimate to keep the costs under previous budget but got an estimate that was even HIGHER than the one before ($17,454.00). The Company started to price ***** me AFTER the contract was signed!I didn't sign the new estimate with Reece Windows and asked for a refund of the $250 deposit.Reece Windows stopped communication with me since then. When I call their offices the calls are either dropped, a person taking the call can't help, if a voice message is left nobody is ever returning a call. *********************** is not returning calls and is not responding to the messages neither.I'm asking for either:- completion of the signed contract;- official cancellation of the signed contract with mailed cancellation notice with the deposit refund.

  

  Business Response

  Date: 10/19/2023

  check was mailed from our accounting office out of ************** on 10-6-23 with official cancellation notice from the company

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Though it still took involving BBB to get the Company to handle the case the right way so I'd keep the rating of the Company as not great.

  Sincerely,
  *****************************

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous phone calls each day. I never pick up. Reece Window is given, but other names are used. there number is ************. When I ****** the name, 4 locations in ******* but that number is not used. Per ******, the address in ************** indicates they are open today until 2:00, but no answer when I call.

  

  Business Response

  Date: 12/07/2023

  Modernize/Angies list has a website where homeowners can put there information in to be contacted by home improvement companies to sell them new windows and doors. This person went on there website gave all there info to them then modernize/Angies list sold the customers info to us and we then called them. If they had bothered to answer the phone and say they were not interested we would have stopped calling. He gave permission to be contacted by us and other companies. This is not a true valid complaint and needs to be removed from our records. We have marked him in our system as to not contact them anymore 

• Initial Complaint

  Date:06/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday (6/18/23) my dinner was again interrupted by one of this company's door to door salesmen. i have two clearly posted NO SOLICITING signs on my house. I have tried to work with this company about this, calling them, emailing them, contacting the local sheriff about soliciting violating companies. The salesman (***********************, according to his name tag) ignored the signs, claiming he didn't see it, though it was on the entrance wall at the same level as the door bell he rang. I have also filed a previous complaint with the BBB about this same issue.

  

  Business Response

  Date: 07/05/2023

  yes we will do our best to not knock on your door anymore 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20197382
  
  I am rejecting this response because: I want them to observe my no solicitation signs. If I want their services, I will contact them. I want them to leave me alone. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/17/2023

  I previously responded to this complaint and my response was what his desired resolution was asking for.

  Customer Answer

  Date: 08/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a very large project with this company - replaced 18 windows. A month later, I contacted the owner to let them know that two-thirds of the windows are leaking. The owner of the company is being unresponsive over email and phone.I have reached out to Reece Windows and Doors several times over a course of 6 weeks. They are ignoring my request to fix the issue or even to communicate.

  

  Business Response

  Date: 06/19/2023

  We did install the windows at this address, when we finished the job we were giving the run around for the final payment. after months of trying to get paid we received a letter from ********************** stating that she had to have stucco repair done to finish the job which was never mentioned to us nor did we get a chance to see what she talking about. with the letter was her proposed settlement offer and a check but not for the full balance. because the job is unpaid her contract states that there is no warranty until paid in full. also there is no way so much water can enter a home unless you did not close and lock the window properly and then take a hose or pressure washer directly to the windows and then water will pour into the home just like the photos provided. Reece did perform the work to all state standards and we are done with the job. if ********************** would like to pay the balance of the money owed to us we would come and take a quick look to make sure that her stucco workers did not cover the weep holes up and that her painter who pressure washed the house and windows did not do any damage to the cualking around her windows until then we are completed with our work and we know for sure the work is proper as it also passed final inspection.

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20187536
  
  I am rejecting this response because:

  1.  The job was paid in full less $1300 reserved to fix damages done to the house by the window installer within 20 days of completion (I am attaching an acceptance of settlement from Reece dated on 4/25/2023, which is only 20 days after the job was completed, not "months" as stated in their response).

  2. No work had been done to the house after Reece Builders.  I am holding on to the $1300 to complete the repairs, but I have not had them done because the window installation is incomplete.

  3. All windows were closed and locked during the storm.  Photos are not photoshopped nor in any way augmented.  I can state this under oath. 

  4. No pressure washing has been applied to the windows.  All photos were taken directly after a regular ******* storm, which these windows are meant to protect from.

  As evidenced, Reece Builders is continuing to misrepresent the truth and underdeliver on their promises, as from day 1 of my interaction with them.

  My next step, as advised by my attorney is to retain a third party company to assess the extent of the needed repairs.  I am also in contact with the city of Wellington, which performed the house inspection.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/16/2023

  yes all warranties and service are void if customer is not paid in full

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting over six months for window and door installation to be finished and done correctly. The company will send someone out and then they leave before completion or fixing their errors. We have also paid for most of the job and they continue to ghost us.

  

  Business Response

  Date: 06/19/2023

  according to internal notes all corrections have been made and inspection is set for 6-21-23

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filled out a form for a sweepstakes promotion for free windows or doors from Reece. The minute I submitted the form, they began spamming me with phone calls, texts and emails to set up an appointment for a quote to do work. I politely declined and let them know that I never requested a quote or to go into business with them. I just wanted a shot at winning the sweepstakes. I have been harassed daily since then. I asked them to stop calling and they began talking about the quality of their products. Scam! Please stop harassing people.

  

  Business Response

  Date: 04/14/2023

  yes when someone fills out a form on our website they do agree to be contacted by our company by text email and phone calls. I will make sure we remove them from our list to be contacted

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Reece builders/windows installed 7 windows and 2 doors. The process stared from bad to worse. Failed the inspection by the ************** *******. Called a few times and it was very hard to talk to them, they would not call back, show up or text back. New paint and base board after Hurrican *** had scratches and finger smudge on the walls. Hurricane shutters don't fit on the new doors and windows. Screws for the hurricane shutters put on vertically and horizontal and don't fit the old shutters, door hs a gap and ****** do not close due to the incomplete work. Work was started February 27,2023.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on saturday February 4 2023 ... I got an estimate ***** Reece Builders for hurricane impact windows, I signed a contract on the computer before I had a chance to actually read the email with the contract. Looking at the numbers,I decided to cancell the contract. ON said contract,,,I had three days to cancel On sunday february 5 I called the salesman MAT and he told me he couldnt cancel the contract. He gave me the number of his boss. I called that number the man who answered the phone gave me the run around and didnt want to help me. When I got mad he hung up on me. Im making this complaint to prove that I wanted the contract cancelled in a timely manner.

  

  Business Response

  Date: 02/09/2023

  to legally cancel a contract you must sign he cancellation form provided to you at the time of sale and return it to our ************** office

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occured on 7/20/2020. A deposit of $5,000.00 check number **** was accepted by their sales lady *************************** and later cashed.When ***** came to our house it was to get a quote for hurricane windows and doors. Upon entering our house she said I never discourage a customer from buying hurricane windows and doors but you have these great hurricane shutters, I am going to give you a price of non hurricane products, it would be a waste of money to spend it on hurricane windows and doors when you have such good shutters. She kept telling us (my wife ****** and I) how great our shutters were and she suggested we would be fine with non hurricane glass and our shutters. Total cost of job was $32,000.00 minus the $5,000.00 deposit. Months pass and we get a call from ***** telling us they couldn't get the permit from the county and that they have already built all the windows and doors and did I know if the shutters were permitted. As I told her when she arrived at our house the shutters were here when we purchased the house. She said people in her office have spent days looking and can't find when they were installed nor any permit for them.I told her I don't know anything about that and that she said they were great. Several more calls from her and getting nowhere one of the "owners" of the company called and said the shutters were not permitted so they are going to install steel panels up on the sliding glass doors so they can get the permit. I told him we are in our seventies and I don't want to have those things on my house. He said I don't care. You can throw them out after we get the permit and inspection. I asked him what did you say and he repeated it! I called the county permitting Department and the gentleman I spoke with told me their permit was denied and they should have applied for permit before they built the product. I went on county website and found shutters on original permit for my house, **** build. Deposit never returned.

  

  Business Response

  Date: 02/09/2023

  This response was taken verbally by BBB:

  The customer signed a contract and materials were ordered. We have the materials sitting in our warehouse. The customer is wanting to cancel the contract which has penalties. I offered to keep the deposit as the penalty even though the actual penalty would be more. We also offered a few options to resolve the concern with the shutters and finsh the project. One was the steel panels the customer mentioned, but the other was to re-work the existing shutters and bring them to code. The customer refused both offers. We are still willing to install the purchased windows and re-work the shutters to bring them to code.

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 18568806
  
  I am rejecting this response because: The contract was entered into on July 30th, 2020, with a deposit of $5000.00.  *************************** was the salesperson who told us "I never tell people not to buy non-impact windows but for you it really would be a waste of money. You have hurricane shutters that look great and non-impact windows would save you lots of money." So based on her recommendation we ordered the non-impact windows. 

  September 23, 2020,

  at 8:06 P.M. she had called and left a message that she had called several time and left messages and needs me to call her back, very important about our windows. I only had one message from her which I still have. I returned her call, and she said nobody can find the permit for our shutters. Several people and many hours have been spent looking and it can't be found. Did I know about the shutter permit. I told her as I did in our original conversation they were with the house when we purchased it. I would try. Her number ************. I make a couple of calls and found the shutters were on the original permit for the house which was built in 1992.I called the county. Their permit was denied, I believe 46 days after signing with them. I don't remember signing a N.O.C. with them. 

  October 28, 2020, ***** from ***** called left message which I still have, stated that "we are currently working with the permitting department to get your shutters added to existing permit. ************".  I called the county permitting department no application for permit has been received from them other than the denied one. I have this voicemail as well.

  November 3, at 4:33 PM ************************* called from ***** about window order and was very abrupt and pugnacious. He pretty much demanded we accept steel shutter panels so that they can get the permit. I told him my wife and I are in our seventies and cannot be lifting heavy panels. According to their contract only work stipulated in contract would be performed. He said "I don't care if you throw them out after we get the permit, but we are getting this done." I told him we have roll downs and accordion shutters and that's the only ones we would accept. He stated he wasn't spending that kind of money on this job. I called the charlotte county permitting office and spoke with ******************* who told me, sounds like they are trying to get it done anyway they can, but no new permit has been issued. I have Mr. ******** message as well. Contrary to ********************** claim no option other than the steel panels was offered. Through this entire process we have felt bullied and taken advantage of, the BBB is our last resort effort to recover our deposit.  

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started to install hurricane windows. Several have no locks and dont close properly. It has been 2 years and still dont pass building inspection. The company has stopped communicating with us and I still have open permit

  

  Business Response

  Date: 11/21/2022

  We went to install replacement front office ****** and DR ****** today. Customer claiming that the office ****** is too small and the DR ****** is too big and would not let us install either ******. Customer previously agreed to these measurements prior to reordering these 2 ******s and is now changing his mind.

   

  They need to let us install the 2 ******s and pay the balance of $6300 to us!

  Customer Answer

  Date: 01/16/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Original complaint ******** I was not able to respond to this complaint. The windows have not been completed I have never refused them access to the house. They called and sent someone out to remeasure the windows but I have never heard back from them since. It has now been over 2 years and the permit still remains unfinalized.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/09/2023

  This response was taken verbally by BBB:

  As of February 3rd, the job is complete. The permit is being extended so we can call for a final inspection. There is a balance of $6,300.00 due.