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Business Profile

Air Conditioning Contractors

American Air, Plumbing, and Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for American Air, Plumbing, and Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Air, Plumbing, and Electrical has 2 locations, listed below.

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    Customer Review Ratings

    4.62

    Average of 125 Customer Reviews

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    Review Details

    • Mary M

      Date: 04/29/2023

      Company is a jewel from start to finish. They responded quickly when I called for an appointment and got a time that worked for me. The technician Anthony Tortorella was very professional. He found the problem, checked my system, and even took the time to give me ideas to help my AC working well. Definitely feel like this company values their customers.

    • Aileen M

      Date: 04/26/2023

      They installed my system and I have always had semiannual maintenance plan. After 7 years, I have a refrigerant leak in coil system of inside unit. Part is back ordered with no date given as to when it will be available. Refrigerant level should be 16; it is less than 1. Running system with low refrigerant can lead to damage to other parts. Despite my call expressing extreme concern, they do not listen. All they do is repeat that part is back ordered. Temperatures are in mid to high 80s, and having no air conditioning is not pleasant. I need options because it does not seem realistic to expect a customer to wait weeks (or perhaps months) for a resolution. They are not interested in listening to my concerns or providing any help or suggestions.

      When you have no issues or problems, any business can seem like it is doing a good job. When you have a problem and the business isn’t interested in helping and only tells you to wait, that’s when it is clear that customer service is not a priority for them.

    • Nick E

      Date: 04/25/2023

      Great customer service. AC went out early Saturday and had someone out right away. Eric was great and got us back up and running

    • Phillip S

      Date: 04/25/2023

      Alex ***** did a fantastic job. Went far beyond in patience and information. He exemplifies what good customer service is. He and all the service we have received is what keeps us loyal customers. Alex is also the reason we recommend this company to all of our friends and business associates.

    • Carlos A

      Date: 04/22/2023

      Alex ***** is a gentleman. He went straight to work on the unit . Explained everything he was doing step by step. I would love to have him again so he can install a power surge unit inside. Alex keep up the good work.

    • Kyle P

      Date: 04/18/2023

      Sandy’s great, very informative. Neat and tidy. Very personable. Good attitude

    • Milagros C

      Date: 04/14/2023

      Alex ***** was very good and informative
      Would like to have him to service my unit

    • Samson C

      Date: 04/12/2023

      Alex ***** took exceptional care of our unit and home maintenance, recommending quality steps for the future life of our AC unit.

    • John S

      Date: 04/07/2023

      Regular preventive maintenance visit on a premium system that they installed.
      I wondered why it was so important to the tech that I sign off that everything about the visit was OK. When I got around to the side of the house to do some watering, one of the decorative shrubs that screens the AC unit (but far enough from it to allow installation and past maintenance) now is broken off at the ground. It was fine earlier this morning, and no one else has worked out there. Either the tech stepped on it, or he set some equipment on it, or something.
      No apology, not a word about it when he was leaving.

    • Ross A

      Date: 04/07/2023

      Frank was very thorough working on my routine service call, friendly, knowledgeable, and fixed me up honestly with a warranty repair. Thumbs up to you Frank, Thank you.

    American Air, Plumbing, and Electrical is BBB Accredited.

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