Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  5170 S Tamiami Trl Sarasota, FL 34231-4258

  
• 

  Rooms To Go

  9500 Scenic Dr Port Richey, FL 34668-4653

  
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  Rooms To Go

  1400 44th Ave W Bradenton, FL 34207-1319

  
• 

  Rooms To Go

  25550 US Highway 19 N Clearwater, FL 33763-2166

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/22/23 I visited Rooms To Go located at *****************************************************. I was looking for sofa sleeper to purchase. I found a floor model for sale and advised the sales rep I would like to purchase this particular sofa. The sales rep stated he would start the process and would need to get with his store manager to see if I could take the sofa today. I was a little confused when he stated he would have to see if I could take the sofa with me today. I then asked him to please explain. The sales rep stated even though this was a floor display they were selling I mostly could not take this sofa until sometime after January 3rd. Again, confused I asked if this was the floor model why would I have to wait to pick it up. I would think I would be able to take with me immediately. ***** rep stated he would get with his store manager to see if she would let me take the sofa that day. Sales rep returned with the store manager. The store manager advised she could not let me take the sofa until she had her new products arrived to fill in that space. She advised her new shipment would not arrive until after January 3rd. At that time, I asked the store manager if she could call her district manager to see if they would okay her to release the sofa. The store manager stated she already called her boss and was told she could not let the sofa go, again until new product arrived. As a customer, I am completely dumfounded. I do not understand the concept of selling off display items and the customer not being able to pick them up at the time of purchase. I ended up walking out of the store and not purchasing this item along with four other chairs and a bedroom suite. I called the customer service number and corporate number I found online. I asked to speak to a possible district manager or upper management about this issue. I was advised by customer service there is no one eIse can speak to about this. I would have to call and speak with the local store manager. The corporate office stated they would send email out to regional manager to call me. I have never received a phone call.

  

  Business Response

  Date: 01/09/2023

  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any misunderstandings or lack of professionalism they may have experienced.
  
  With respect to their situation, we reviewed the matter with the stores management team and regionals office. Unfortunately, our showrooms have a policy regarding sell off floor models. Certain items being sold as-is from the store are sold with the contingency of when they may be picked up from a showroom. Stores are unable to leave their floor space empty for a long length of time. This avoids any showroom looking like it may be going out of business. Therefore, each location has a designated day of the week when merchandise may be brought in to replace the empty area. In this case, the customer was asked if they would wait to pick up the following Sunday or Monday as the warehouse truck would be in on Tuesday. Regrettably,the customer declined to wait.
  
  Thank you for your understanding.
  
  Sincerely,
  
  
  ********************
  Presidential Assistant

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Feb 17, 2022 Amount Paid to Business: $4798 What the business committed to: The business committed to a one year warranty free of manufacture defects. Nature of Dispute: I purchased a white leather sectional sofa from Rooms to Go. In less than a year the leather is turning yellow in huge areas throughout the couch. This yellowing cannot be removed or cleaned off. I have contacted their customer service and they refuse to provide any resolution to this in any way. I am extremely upset that I paid over $4000 for a couch that is now turning yellow at no fault of my own. Had I known this wouldve happened, I would have never purchased this couch.

  

  Business Response

  Date: 01/05/2023

  
  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience experienced.
  
  Our office has reviewed their account in its entirety. We have been made aware the customer was offered a reselection of the ******* sectional to another living room set. Records reflect they have done so. The new will be delivered on 1.05.23 when the old items are picked up.
  
  Thank you,
  
  
  ********************
  Presidential Assistant
  

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase made 03/07/21 and delivered 03/29/21. Within 1 1/2 years, our Broadview loveseat leg snapped. I contacted customer service regarding this matter. They indicated due to being outside of warranty, there was nothing they could do. I asked if there is a department or protocol for damaged barely used merchandise, and the customer care representative indicated there was not. He suggested I call the store to see if any reports were made about the item. He asked if I wanted to speak with the store and I agreed. He transferred me to the ******************** Rooms To Go and they proceeded to share the same thing. Neither the store nor customer service provided a solution other than finding my own furniture repair. This is highly unsettling because we made an almost ***** dollar purchase and they could not provide ANY solution. In addition, the dining set (purchased at the same time) also has issues, however, because that was used more I did not even request assistance with it. However, I should have documented it because it seems to be a quality issue. For someone who is not an expert craftsman, information about poor equipment should be shared with customers and made APPARENT.

  

  Business Response

  Date: 12/22/2022

  Dear BBB,
  
  We are in receipt of this claim.
  
  Rooms To Go offers a one-year warranty for manufacturers defects and workmanship as stated on the Terms and Conditions of Sale located on their purchase receipt. Unfortunately, our customers warranty expired as of 3.29.22. Since delivery, we have not had any written or verbal communication in reference to any issues until now.
  
  Our office had a service report generated for the past year on ************ sku and found no issues of concern with this furniture. ****************** would like to review the customers piece in the home. They may send your office clear pictures of the unit in its entirety. We will need to view all angles not just close *** of the area in question. Once the requested documents are received and reviewed, a decision will be rendered and provided.Unfortunately, we are unable to guarantee any outcome.
  
  Thank you for your time.
  
  Sincerely,
  
  ********************
  Presidential Assistant 

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A replacement part order was placed in Aug 2022 and a personal check was set with the order and cashed on 9/6. I never received my order; and after 2 months I followed up and a package was received the next day with NOTHING that was on the replacement part order. There was no intention of shipping the special items I ordered until I initiated the call. I called the next day explaining what I paid for was NOT shipped and this was not what was requested on the order form. I was told this request was a 'special order' which I knew and expected a delay back in Aug; not in Oct! Now was told it was an additional 90 days and this was on Rooms to Go completely as they did not submit the request for the special order originally. I requested on Nov. 11 to have that funds immediately refunded as I was not waiting another 90 days. I since contacted Rooms to Go over ten times with promises from multiple customer services representatives AND supervisors and have received ONE call back. After almost 2 months I was told that the refund was finally approved by Parts on 12/13 and the checks are mailed out on a Monday. However, my refund was NOT mailed on 12/19; and now I am told due to the holiday I am out 3 WEEKS until it is processed. I am now waiting almost 3 months for a refund for something that was NOT my error! This is horrible business practice and after multiple purchases from Rooms To Go I will not return and will be sure I communicate the horrible business practices of this company when there is an issue!

  

  Business Response

  Date: 12/29/2022

  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any misunderstanding or inconvenience they may have experienced.
  
  With respect to their situation, our office had our parts department research the part request. Regrettably, we are unable to keep parts for all pieces we carry in stock due to limited space. In view of this, an order must be placed with the manufacturer whether it is for a warrantied part or a paid part order. As stated on the part order form, our customers are advised it may take about 90 days for the part to arrive and be shipped to them. Unfortunately, this is an approximate timeline given to us by the vendor.Please note that manufacturers, like most businesses affected during the global pandemic, may have slowed or stopped product; therefore, orders may take longer to fill.
  
  Our office has been made aware the part request was canceled at the customers request for a refund. A refund was mailed to the customer on ******** per our accounting office.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  
  ********************
  Presidential Assistant

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two pieces sectional and dining table in Dec 2021. delivery went well but the dining chairs were installed incorrectly and damaged by the techs. We called and they sent two new techs out to repair it, who attempted to and then said the chairs were damaged beyond repair and replacements would be sent. after a month we were contacted and told they had discontinued that line and we couldnt get replacements. We were issued a credit and told to keep the set. We returned and made another purchase with the store credit. In early spring 2022 we were contacted via phone asking to schedule pick up of the broken dining set. I explained we had been revolve the issue of their breakage at our expense. The rep apologized and noted the account and hung up. ***** and repeat this conversation in April. Now, a year later we have received an invoice for the broken table that weve already purchased and had repaired at our own expense. I was told that a credit should not have been issued if the table wasnt collected and as such we owe them for the price of the table. I replied that I am not willing to pay for a broken table twice and they can come get it instead. I was told that it had been more than 48 hours from delivery and it was too late, I just had to pay. So, even though MULTIPLE people within the Rooms To Go organization told us to keep the table AND a credit was issued without their taking it back into their possession, a full YEAR later Im being asked to pay for the table (that their team broke) again.

  

  Business Response

  Date: 12/28/2022

  Dear BBB,
  
  We are in receipt of our customers claim.
  
  Please express our apologies to our customer for any misunderstanding or inconvenience they may have experienced.
  
  With respect to their situation, our office has reviewed the account and the service technicians findings in its entirety. We show the dining set issues were not deemed vendor related; however, they were given the authorization to reselect the dining set in the home for another product equal in value as a courtesy. If greater, the customer would be responsible for the difference plus fees. Like most retailers, the return of merchandise is required in exchange of a replacement or refund as is stated on the terms of sale located on their purchase invoice. Our records do not reflect anyone authorizing or advising the customer to keep the dining set at no cost.
  
  The customer was billed for the table as there is an unpaid balance on the account. The monies of the dining furniture were transferred to the new order delivered on 2.17.22. The return of the original set would have cleared the balance due. Because the customer kept both orders, this left the stated unpaid balance.
  
  Currently, we have been made aware that our online complaint office has been in contact with the customer to address their concerns. It was explained the customer may keep the table and pay the balance owed or return the dining set in order to clear the balance.
  
  Thank you for your time.
  
  Sincerely,
  
  
  ********************
  Presidential Assistant

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 items from Rooms to go, it was a Loveseat, Chair, and Sofa. All three pieces have a rip in the back of the chairs and also hard to clean stains. I called the warranty company to have a look at all three pieces of furniture and they said they will take pictures and see what they can do and give me a call back within a week. After two weeks, I received no call from anyone at rooms to go customer service or the warranty company, so I decided to call myself. When I called, I was transferred to corporate office and the representative explained that they cannot go any further. I asked "You guys cover rips, tears , and punctures, so why can't the warranty fix this or replace it like what the warranty says?" and he replied "this is out reach and we can't go any further".

  

  Business Response

  Date: 12/23/2022

  Dear BBB,
  
  We are in receipt of this claim.
  
  Rooms To Go offers a 1-year warranty against manufacturers defects as stated on the terms located on our customers purchase receipt. This expired as of 7.28.21 for the sofa and loveseat and 10.16.21 for the chair. They purchased the extended service plan powered by ******** which covers the same plus accidental. Their guidelines are clearly outlined under the website referenced on said invoice.
  
  With respect to their situation, we have reviewed their account, the technicians findings and pictures sent to ********. Since delivery,we show no record of any verbal or written communication regarding any issues of this nature until 11.29.22. Please note that tears and stains are not defects. ******** reviewed said findings and has denied the claim as tears and stains on all pieces are consequential damage not considered accidental or a single incident. Our office agrees with their assessment.
  
  Although we value our customers business and sympathize with their concerns, please understand we are abiding by the guidelines within the contract.
  
  On behalf of Rooms To Go, we apologize for being unable to comply with their request due to the reasons explained above.
  
  Thank you for your understanding.
  
  Sincerely,
  
  ********************
  Presidential Assistant

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18617536
  
  I am rejecting this response because:

  Rooms to Go called me after I got a Better Business Bureau message to resolve this issue and said that they would give me a refund for my warranty instead. I replied I would rather have a replacement for my furniture since you cant fix it and they explained that they cant do that. 
  
  Sincerely,
  
  Isaiah Triumph

  

  Business Response

  Date: 01/12/2023

  Dear BBB,
  
  Our office understands our customers views. Unfortunately, the position as outlined previously remains unchanged. Since the issues with the living room set are not covered, no other course of action would be considered.
  
  Our records reflect Fortegras liaison received the request to cancel the remaining coverage in exchange of a prorated refund of the extended service plan. We show said refund is being processed.
  
  Thank you,
  
  
  ********************
  Presidential Assistant

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am doing to post an email that I drafted to Rooms To Go as they are trying to charge me for an item that was shipped to my home in error then after being informed that I can dispose of the item after reaching out multiple times(see email dating back to November 15)to have it picked up with no luck , I was told that I can dispose of the item as they had no record of the item being shipped and there was no reason why I should have received it. I am extremely unhappy with how this is being handled as it appears preditory and very unfair. *There an an issue with this order and I am being told that I will need pay for an item that I did not order and was misrouted to my home. I reached out multiple times to have this order picked and was not able to get someone to schedule that pickup for me. I did finally speak to someone who tolde that I had the option. To dispose of the item because there is no record of it being sent to my home and no reason why it would have been shipped here(it was delivered by ******* It looks like a dummy order was created then a return order was created so that this item could be picked up. I decided to dispose of the item as I was given the option per ***** in sales support and I have been trying to call and speak to someone regarding this and have been put on hold for long periods of time to which the rep did not return or disconnected from the call completely. I did not order this item nor do I know why rooms to go shipped it to my. Home unsolicited. You can see the email chain where I had tried reaching out to have this taken care of and received no response. That does not incluse the many phone calls that I made in effort to resolve this. It is not fair to me as a customer to be charged for something that I did not order and was sent to my home due to what appears to me a warehouse error. I need to reiterate that I did not order this item and it has since been disposed of per the option that was given to me by a rooms to go sales rep. *

  

  Business Response

  Date: 01/03/2023

  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience and misunderstandings experienced.
  
  We regret the piece of furniture was delivered by mistake and if there was no clarification regarding the handling of the matter. Our office has reviewed the account in its entirety. Unfortunately, we do not show any authorization was ever presented for the customer to dispose of the unit. Records reflect an order was being generated in order to show the piece was delivered to the home and a return was being created to pick it up from the home. This takes a bit of time to process in the system in order to correctly reflect the inventory. Because the piece was in the customers home, they were responsible for it until it was picked up or the customer got it back to **********************. We understand the customer disposed of the piece of ********************. Since it was not paid for, it was not theirs to throw away. For this reason, they were being charged for it.
  
  In the interest of settling this claim, our office reached out to our online store and accounting office. As a 1-time gesture of good will, we have cleared the balance the customer owed.
  
  Thank you,
  
  ********************
  Presidential Assistant
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought furniture 08/26/21 Broke down within 1 year 4 months. Was wondering if they could do anything for the cheap couch they gave me. I know has one year warranty. But shouldnt collapse so easily.

  

  Business Response

  Date: 12/22/2022

  Dear BBB,
  
  We are in receipt of this claim.
  
  Like most retailers, Rooms To Go offers a one-year warranty for manufacturers defects and workmanship as stated on the Terms and Conditions of Sale located on the purchase receipt. Unfortunately, the warranty for this order expired as of 8.26.22. Since delivery, we show no records of any verbal or written communication in reference to any issues of this nature until now.
  
  Although we value their business and sympathize with their concerns, we are abiding by the guidelines within our contract. We apologize for being unable to pursue any action due to the reasons explained above.
  
  Thank you for your understanding.
  
  Sincerely,
  
  ********************
  Presidential Assistant

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st issue I purchased a LARGE amount of furniture (mostly paid cash but used my R2G card to finance some) from the ********** store and had it turned to a flip order for my new house in ******** (which is a whole other topic in itself), once the ***room set was ready to be delivered, I was called and told that it backordered for an unknown timeframe, so I canceled the order and bought a different set. The problem is that the charge for the king *** set has never fallen off my R2G charge card. I have called and called and can not get this resolved. It has overcharged my R2G card almost $2k. I live in VA now and have called half a dozen times and counting. I need this resolved now. 2nd issue I did not ask for my delivery fees for the furniture I had to drive from ********* ** to the warehouse in **** **, that is a 4hr drive each way. Those pieces that picked up had delivery fees attached to them that I was never refunded for either.

  

  Business Response

  Date: 01/03/2023

  Dear BBB,
  
  We are in receipt of this claim.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience or misunderstanding regarding their purchase.
  
  With respect to their situation, we had our accounting office and the stores management team review the account and figures in its entirety. Our office has been made aware that finance transactions take up to 21 business days/1-2 billing cycles to reflect on finance accounts/statements.
  
  As far as delivery charges, orders in all the customers regions were reviewed. We show no pending delivery charges on any picked-up orders. All orders that were picked up that originated as delivery was refunded back said fee.
  
  Thank you for your time.
  
  Sincerely,
  
  
  ********************
  Presidential Assistant

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Finlay Espresso 7 *********************** SKU: 3288192P and ****** Trace ***** 5 Pc Rectangle Dining Room SKU: 4241823P from Rooms to Go website with Order: 11269073I on Sunday, July 10, 2022. While delivering the furniture on Wednesday, Oct 5, 2022 to my house at *************************************************, the subcontractor of ************* damaged my newly refinished hardwood floors. Called Rooms To Go customer care to notify them and they contacted ***************** claims division, who replied with the following email on Oct 6, 2022:***This email is a follow up to our recent conversation regarding your claim. We have contacted the carrier who made the delivery to your home and asked that they reach out to you as soon as possible. I have their contact information listed below for your records.Carrier: S&W58 LLC Phone: ************ Email: ************************* We allow the carrier ten business days to handle the claim with you directly. If after that time frame no plan of action has been provided to you, then ************* can take over the claim. To process your claim with ************* directly, we require:- A detailed narrative of the event explaining how the damages occurred - Photos of the damages not only up close but showing the surrounding areas as well - One itemized estimate for repair of the damages if under $500 dollars. If repairs are over $500 dollars, we typically require two estimates. This can be emailed back to this chain, faxed to ************, or mailed to: ************* Claims ************************************* If we do not receive your photos and estimates within 30 days of this notification, we will assume no claim will be filed on your behalf and we will place your file in "inactive status". Please place your claim number # ********-1 in the subject line to ensure any correspondence is processed correctly.***Provided the requested photos and estimates months ago and they have not repaired the floors nor have I been compensated for damages, so reporting a complaint.

  

  Business Response

  Date: 12/21/2022

  Dear BBB,

  We are in receipt of this claim.

  On behalf of Rooms To Go, please express our apologies for any inconvenience caused.

  We have forwarded all the information our customer has provided to ************* to review and follow-up with our customer.

  The delivery company will be following up with our customer regarding the alleged in-home damage.

  We thank our customer for their business and trust this has been answered.

  Sincerely,

   

  ******************

  Presidential Assistant

   

  Customer Answer

  Date: 12/21/2022

  Dear BBB and Rooms To Go,

  I've been in contact with ************* over the past few months and already provided them with the information I provided in this complaint. ************* has been directing me to their delivery subcontractor who has not been responsive or taken responsible action to resolve this issue.  I've spent 10's of thousands of dollars with Rooms To Go over the past few decades and will never purchase from your company again if you do not get directly involved with this issue.    

  **************************

  Complaint: 18608260
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/30/2022

  Dear BBB,
  
  Our office understands our customers views. However, the delivery company is handling the review of the customers claim. We have sent notice for request they reach out to the customer with an update regarding their property claim.
  
  Thank you for your time.
  
  Sincerely,
  
  
  ********************
  Presidential Assistant

  Customer Answer

  Date: 01/03/2023

  RTG and BBB,

  Complaint: 18608260
  
  I am rejecting this response because:

  ************* only offered to settle for half of the lowest estimate amount!  Rejected this offer requesting the full amount.  Requesting RTG intervention on this claim!

  See attached settlement offer and repair estimate for further details
  
  Sincerely,
  
  Dr *********************