Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  5170 S Tamiami Trl Sarasota, FL 34231-4258

  
• 

  Rooms To Go

  9500 Scenic Dr Port Richey, FL 34668-4653

  
• 

  Rooms To Go

  1400 44th Ave W Bradenton, FL 34207-1319

  
• 

  Rooms To Go

  25550 US Highway 19 N Clearwater, FL 33763-2166

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FL31316059I $2,427.00 FL31326676 $524.28 Have been sending emails back-and-forth and having phone conversations with several Rooms To Go employees from customer service and the store in ********* ******* ********** table which was 524 is damaged. I called the day after it was delivered which was November 22 and they promised to send me a replacement yesterday. I waited the window was from 12 to 4. They called me at 3:40 to tell me that the slab on top of the table that they had for me was broken in half The sofa, which was quite expensive for me has a stain on the ***** lounge cushion all along the left side I sent pictures. I was told I was gonna get a replacement cushion and what I received in a box was a cushion cover stuffed in a box that was probably removed from another cushion was in folded wasnt in plastic. It was just literally stuffed in a small box I am already making payments on these two items and Im very angry and upset at the lack of customer service I would like to return it if they cant replace them in brand new condition cause this is A lot of money for me to not have them in brand new condition upon receipt I dont have the desire to speak to anyone in customer service again. I want someone from corporate to call me to resolve these issues. Ive been a customer of ********************** since 1995. This is the worst experience Ive ever had.

  

  Business Response

  Date: 12/24/2024

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Our company has reached out to our customer and we are in the process of addressing their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  
  

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22719463
  
  I am rejecting this response because:

  I received an email that the table will be delivered on 1/3/2025 and another cover will be mailed. 
  

  I do not want the complaint closed until both items are received

  undamaged. 
  Thank you
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2024 @ 7:30 AM the Rooms To Go delivery tech was putting the bed I purchased together when the headboard fell on his head. His head burst open and blood started to gush out. I called 911 and the paramedics arrived to make sure the tech was OK. When the incident occurred the tech got blood on my carpet and two blankets and one towel that I had covering the stairs. I contacted customer care at 8 AM (thats what time they open) and ***orted the incident. They told me the delivery manager would be contacting me so they could get someone out to the home to clean up the blood. As of today, December 21 10:39 AM as I am writing out this problem, I have NOT heard from the delivery manager. BLOOD IS STILL on my carpet.I called the customer care nine times and spoke to nine different **** yesterday. Not until today, December 21, 2024, Did a *** tell me, I need to save the blankets and towels that got covered in blood so claims would have proof of the damage for a reimbursement. The delivery tech that got hurt, trashed the blankets and towels yesterday, but we did take pictures. If I was supposed to keep the property that got damaged Im not sure why any of the NINE customer care **** that I spoke to YESTERDAY would not have mentioned ******* of right now, I am being told that this issue has to go through the claims department and they wont be in contact with me till 5 to 7 business days. The customer care **** at ********************** said they don't know if I will be reimbursed if I myself have a biohazard cleaning crew, clean up the blood. Now I have to wait weeks (WITH A STRANGERS BLOOD ON MY BEDROOM FLOOR) until their claims department reaches out to me.Blood spills are very hazardous situations and Rooms To Go should have had someone out here to clean this yesterday morning. A better procedure from a company of this magnitude needs to be put in place for situations like this. THIS IS NOT SAFE or in the best interest of the customer.

  

  Business Response

  Date: 12/31/2024

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Our company has reached out to the corresponding delivery company. We have been made aware they are currently in communication with the customer and are in the process of addressing their concerns.
  We trust this claim has been answered.
  
  Sincerely,

  ******* *.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22718045
  
  After a week of living in my home with a stranger's blood on my carpet, I finally got a call from the Rooms to go ***************** on Friday 12/27/24. The Rooms to Go ************** told me the information the Rooms to go customer care team provided was false. They said I did not have to wait on them to contact me before getting the carpet cleaned. They said I could have gotten the carpet cleaned right away and provided an invoice and they would have paid whatever it was. I contacted a Bio Cleaner and they were able to get the blood cleaned up the next day, 12/28/24. I submitted the invoice to the ************** as well as the price of the property (blankets and towels) that got covered in blood on 12/28/24. As of today, 1/2/25, I have not received a response back from the rooms to go clean Company.

  I am rejecting this response because the issue is not fully resolved until I receive a refund for the cleaning invoice and compensation for the property that the rooms to go technician got Blood on.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 01/08/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  We reached out to the delivery companys claim office. They advised they contacted the customer on ********. They are currently awaiting the customers response. We have asked them to attempt communication once more;however, recommend that the customer reach out to the claims office directly.
  
  We trust this claim has been answered.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch on 12/17 from Rooms to Go, paid for expedited delivery which was to deliver the couch on 12/21 to my new address. Due to the frenzy of moving I didnt realize until 12/20 I had not received communication regarding delivery, I check order status and it says 1/2/25. I call customer service to find out my order. Despite paying by debit card, my order was flagged due to the amount and difference in address which by 12/20, the money had posted. The order was less than 3k I could understand 30k. I was told nothing could be done by 2 associates, when I finally spoke to a manger named *****, in the internet sales department, he was willing to discount the delivery fee to $89 and after asking to speak to someone else that could resolve my issue, he then issued a total delivery refund. But still NO COUCH till 1/2/25. Heres my issue: 1. I received an email stating my order was confirmed and Id receive delivery instructions in 2 days. 2. I NEVER received an email saying there was a hold nor delay 3. I NEVER received a call/vm saying there was a hold or delay 4. I am hosting Christmas and now have no furniture 5. I will be out of town on 1/2/25 which further delays my delivery. This IS NOT GOOD BUSINESS!! How can no one IN THIS COMPANY figure out it would be better to leave the delivery portion in tact as it is easier to subtract than add to a delivery. I have been a long time customer of RTG, as well as family and friends, but THIS IS IT! I will not be back and scouring to find something suitable so I can cancell this order asap!!

  

  Business Response

  Date: 12/27/2024

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has been made aware the customers concerns have been addressed. We consider this complaint has been resolved.
  
  Thank you,

  ******* *.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On early set ever of this year, I purchased a set of furniture with the business named in the complaint, over $10,000 in several pieces of furniture.1- initial deliver y contain half of my order, and with one lamp being damaged , and the pieces of couches were left disassembled for the next order, I was informed my next or **** will be delivered on 10 December ( requested day off from work). On the 8 of the December rooms to go I formed me that furniture wil be delivered on the 11th of December, due to work commitments I had to reschedule for December 24, yesterday I received a call that my furniture is incomplete and they will delivered half of my remaining furniture and the rest will be delivered in late February. 2025, furniture cannot be assembled until everything is available. Completely unacceptable and deceiving practice, how was my furniture available on the 11th, but all of the sudden is not. They gave my furniture to some one else. I demand they pick up all the furniture delivered , cancel any further deliveries and refund all the monies paid.

  

  Business Response

  Date: 12/30/2024

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Our office has reached out to our customer. Options have been presented and we are in the process of addressing their concerns.
  
  We trust this claim has been answered.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant
  

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/01/2024 ****** ******** and I purchased new furniture ($3,389.02) from Rooms To Go. The furniture was scheduled to be delivered on 12/11/2024. We received a call from Rooms To Go shortly after informing us the recliner we purchased would not be available until 2/5/2025. We decided to cancel the recliner ($499). On 12/11/2024 the furniture arrived at our home, unfortunately pieces were missing and one piece of furniture had a broken handle on the cocktail table. We purchased 1 sofa, 1 loveseat, 2 end tables and 1 cocktail table. The legs for the sofa and love seat were missing. The delivery drivers attempted to locate the missing pieces but were unsuccessful. We were told the missing legs/replacement handle would be "overnighted" to us. On 12/12/2024 we contacted customer care and reported we had not received the missing/replacement pieces. Again, we were told they would be "overnighted". On 12/13/2024, still no missing/replacement pieces had been delivered. On 12/14/2024 I visited the store location in person and spoke with store manager ******. I informed her I would like to have furniture returned for a full refund. She approved refund. While at the store and talking with store manager, some of the missing pieces (7 out of 8 of the legs) and a replacement handle were delivered. I told ****** that not all pieces were delivered and she offered a $200 credit plus having the additional part (1 missing leg for loveseat) delivered. As of today, 12/20/2024 we still have not received the missing leg for the loveseat.

  

  Business Response

  Date: 12/26/2024

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has been made aware the showroom management team as well as our customer care department has been in communication with our customer and has provided options in order to resolve the complaint. We have been made aware that all parts have been shipped to the customer as well as all actions offered have been  taken on the account.
  
  We trust this claim has been answered.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The half-moon sectional I purchased on November 1st, 2022, had the right recliner replaced under the extended warranty. When reclining, it would pop loud noises; well, they finally replaced it on November 22, 2024. The problem I'm having now is that the new recliner is doing the same thing as the one they took away. I called the room to have them replace the second recliner they just delivered on Nov 22, 2024. I came to find out that they won't replace the new recliner that I received on 22 Nov 2024. Why is the new recliner not under warranty for a year? I want them to replace the recliner; I want them to stand behind their furniture. If they keep this up, I don't see them staying in business long. I purchased a half-moon sectional on November 1st, 2022, and had the right recliner replaced under the extended warranty due to loud popping noises when reclining. That replacement was delivered on November 22, 2024. Unfortunately, the new recliner has the same exact issue as the one I returned.I reached out to the store to request a replacement for this second recliner but was told that its not covered under warranty for a year. This is disappointing, as I expected better support for their furniture. I urge you to reconsider and stand behind your products. If this matter isnt addressed, I fear it may affect your business reputation in the long run.

  

  Business Response

  Date: 12/24/2024

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. This expired in 2023. Our customer purchased the ****** extended service contract powered by ********.
  With respect to their situation, we have reviewed the account in its entirety. The reported issues fell under the purview of ***************** guidelines thereby approving the one-replacement of the product in question. As per the terms of the plans agreement, the coverage is exhausted once replacement is acquired.
  We trust this claim has been answered.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22715378
  
  I am rejecting this response because:

  The section that was replaced is a new piece doing the same job as the old one. It is covered by a warranty for a year. I've had guests over who have reclined in it, and they often ask where I bought the sectional. I told them it was from Rooms To Go and that it was just replaced because the previous one was having the same issue. I find it frustrating that a business doesn't stand behind the quality of the furniture they sell. I've seen a lot of complaints about Rooms To Go on the BBB websitethere are many! After having several people try out the recliner, they all said they wouldn't consider buying anything from Rooms To Go. I simply want them to stand behind this new piece of furniture that they delivered on November 22, 2024.  Replacing the new recliner would be the appropriate thing to do.

  VERY DISSATISFIED CUSTOMER!
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/30/2024

  Dear BBB,
  
  Our office understands our customers views. However, the exchanged piece was not a brand-new purchase; therefore, the warranty would not start over again. Unfortunately, our position as outlined previously remains unchanged.
  
  Thank you for your understanding.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery of new kitchen table and chairs along with sofa on approx. 10/25/2024, moved into home on November 10th. Put in claim approx. 3 weeks ago. Where we eat at the table food leaves marks on wood that cant be wiped away or cleaned. Clean strictly with **** detergent, sponge and towel dry when done, stains still will not come off table. This is a KITCHEN table whose main purpose is to eat food at. Rooms to go had a gentlemen come to the home and merely put stickers where I pointed the stains were (his eyesite could not see stains) and take photos. I showed him how I clean and stains would not come off. Rooms to go is stating this is not a manufacturing defect and I am causing it. There was no finish or sealant put on this wood table and I am disputing this is a manufacturer defect if not produced correctly for use of eating at. My last set was 12 years old and went through 4 children with no staining, I live now with me and my 26 year old son and havent had the table used for one month. They are selling inferior products and will not take accountability. Asked for reason for rejection in writing and Rooms to Go will not put rejection to me in writing.

  

  Business Response

  Date: 12/19/2024

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to our customer directly and are in the process of addressing their concerns.
  
  Thank you for your time.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a couch. The left arm part of the couch caved inward. A service tech came out to fix the couch and it didn't work. Rooms to go replaced the piece and the replacement caved in also. They sent another tech out and he determined the couch was defective. Rooms to go offered a reselection for another couch, but there was nothing else in our price range that we liked. We asked for a refund which is an option in their policy and they refused.

  

  Business Response

  Date: 12/20/2024

  Dear BBB,
  
  This is in response to this claim.
  
  Our company has reached an agreement with our customer in order to resolve their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an adjustable bed frame from Rooms to Go. It was delivered on 11.19.24. The delivery team that installed it broke the bunkie board that was on my bed when they removed it. I immediately contacted Rooms to Go and they said they would get with the delivery company. *** initially sent the information to the wrong delivery company. I had to call back & the information was sent to ** ****, the correct company. Since then *** keeps telling me that the delivery company will have to handle it. The delivery company has done nothing, they keep promising to reach out and they never do. *** will not take responsibility for anything. They have not helped me resolve the issues they will not give me contact info for the delivery company and rather than providing me with a solution and then dealing with the delivery company, they keep giving me the run around insisting that only the delivery company can fix this. I did not buy anything from the delivery company. I dealt with ***. They need to take accountability for the companies they deal with and resolve my problem. I shouldn't have to suffer and fight this. *** wants to take my money, but they do not want to help with the furniture that was broken by a company they hired. I have been giving the run around, lied to and ignored.

  

  Business Response

  Date: 12/19/2024

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Please accept any misunderstanding and inconvenience experienced.
  
  In regard to this situation, we reviewed the account in its entirety. The reported issue falls under the ******* of the contracted delivery company. Our office has reached out to them in order to acquire an update of the claim. They have informed us an agreement has been reached with the customer directly and are in the process of addressing their concerns.
  We trust this claim has been settled.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22696944
  
  I am rejecting this response because:

  I didn't make an agreement with the delivery company, I made a purchase with Rooms To Go. The delivery company failed any times to contact me for a resolution and Rooms to Go did nothing. They accepted my payment for thier product and keep taking the word of the delivery company. It has been weeks and Room To Go never accepted responsibility. I do not want their product as they do not deserve my business and they keep ignoring me and promising resolutions and they have not done anything. 
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/30/2024

  Dear BBB,
  
  We are in receipt of this latest reply.
  
  Our leadership team has been in communication with the customer.They confirmed the delivery company addressed and finalized the issues outlined in our customers complaint.
  
  We trust this claim is settled.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, my family purchased a new sectional and chair from Rooms to Go. The salesperson told us that since we have a new baby and dog we needed to get the extended warranty. This warranty would cover the possible damage that could be caused by the baby or dog. He was very explicit in his statement, which is the only reason I agreed to purchase the extended warranty. The paperwork happened very quickly, and I felt like the salesperson was ready for me and my three-week-old baby to be out of the store. It was sign here and sign here. Only once everything was signed did I receive the paper copies of the terms. Months later, I noticed a tear at a weak point in the fabric while vacuuming the couch. I filed a claim with the extended warranty. It was denied because it is still under the manufacturer's warranty. So, I called Rooms to Go. An appointment was scheduled for a technician to come out, but nothing more was explained. A technician came out, took pictures, and said they would get in touch with me. A month later, I called them. They stated that it was determined an animal caused the damage. Yes, I have a dog, but the dog is not allowed on the couch. They assumed it was the animal. The operator also told me that they tried to call, but could not leave a voicemail. I have never had a problem with my voicemail in the past. I was told I would have to fill a claim under the extended warranty. So, I go back to file a claim with Extend. After three phone calls, a failed online claim, and a claim filed with an operator, I am told in an email that your item is still covered under the manufacturers warranty period until February 9, 2025. This is one big scam. The two warranties have me jumping back and forth through hoops. I just want my couch fixed. A new mother looking for relief was taken advantage of, and I will never shop at Rooms to Go again.

  

  Business Response

  Date: 12/16/2024

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. Our customer purchased the ****** extended service contract powered by ********. The terms of coverage are outlined within the contract provided at the point of sale and on their website.
  Unfortunately, the damages being reported are not vendor related. Please understand that consequential damage is not covered under the warranty nor under the extended service plan; therefore, we would be unable to offer any course of action.  

  We trust this claim has been answered,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22691017
  
  I am rejecting this response because: I want it to be clear that this business used deceptive sale practices to push the extended warranty. This business made misleading claims and omitted information in order to gain a little extra profit. It is unethical and fraudulent. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/20/2024

  Dear BBB,
  
  Our office understands our customers views. Unfortunately,our position as outlined previously remains unchanged.
  
  Thank you for your understanding.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant