Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
• 

  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
• 

  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
• 

  Rooms To Go

  6889 W Newberry Rd Gainesville, FL 32605-4314

• 

  Rooms To Go

  8620 Jw Clay Blvd Charlotte, NC 28262-8418

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken off work 3 times for them to bring the wrong product and broken products. I cant afford to keep taking off work for them to do their responsibilities. **************** and corporate treated me horrible.

  

  Business Response

  Date: 03/31/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Our office would be more than happy to research our customers situation; however, we are unable to locate an account under the information they provided your office.
  
  Please have them provide you with their order number and primary account phone number in order for us to investigate this matter further and proceed with a prompt response.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2nd my partner and I purchased a couch and a console with two cubes and bookshelves. The invoice upon payment described the book cases as cubes. We asked the lady, ***** ********* ********, multiple times - does this include the bookcases. We were assured that it does and it is just described like this as it comes as one unit. We paid ~$2,500 for the console w/ bookcases. Upon delivery, we realized that this was not the case as they crossed the threshold into my house, I then told them that this is not correct and I do not want them. They told me that they will not take it back. I refused to sign for the furniture. Once took the wrapping off of the furniture we quickly realized that the console and the cubes were a different form of gray. The console looked 10 years old and the cubes looked a week old. There are cracks between all the joints that should not be there, the cubes are 3/4mm higher than the console. It is the worst piece of furniture I've seen for $2500. I called customer care, they said as it has been delivered I cannot get a refund just exchange. I do not want an exchange - I did not want to take delivery. I have spent about $25,000 in rooms to go over the past year and it has come with nothing but problems. Chairs are damaged on delivery, sofas are different colors - there quality control is appalling and it is not cheap. Anyway, all I want is a refund of the console only. I do not want anymore of this badly made furniture. The customer care personnel are robots - its not company policy once you take delivery. I keep explaining, We did not sign for it and tried to refuse and they would not take it back. Not to mention how rude they are. I can choose something else but have to do so within 30 days or I lose my money - how is that even legal. They are refusing to pick up the furniture until I pick something else, but I do not want it.

  

  Business Response

  Date: 04/02/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has been made aware the showroom management team has been in communication with our customer and has provided options in order to resolve the complaint.
  
  We trust this claim has been settled.
  
  Thank you,
  
  
  ******** *.
  Presidential Assistant
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a couch from Rooms To Go in August 2023. Couch was delivered by Rooms To Go and placed in my home by their installers. The installers placed it on my carpet and did not indicate that the legs could ruin my carpet nor did they try to mitigate any possibility for damage. Upon moving in March 2025, it was discovered that the legs of the couch have ruined my carpet. I now have to pay to get the carpet replaced entirely. I called Rooms To Go to report the issue since their company caused the damage, but they told me we are out of warranty. They need to replace my carpet since their company ruined it in the first place.

  

  Business Response

  Date: 03/28/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. Theirs expired in 2024. The extended service contract powered by ******** purchased does not cover allegations brought forth. Since delivery, we show no record of any issues being reported regarding their furniture until now.  
  Regrettably, we would be unable to offer any course of action due to the reasons stated above.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23126611
  
  I am rejecting this response because:
  
  it was impossible for this issue to be reported prior to one year because the issue existed under the couch. The damage was created by Rooms To Go installers when they installed the couch in our home without anything under the couch to mitigate the possibility of any damage. The damage was created by Rooms To Go employees and the couch itself. The only way to recognize the damage was when the couch was moved. As such, the damage made to the carpet was not recognized until the couch was moved out of the home when I moved. They did nothing to mitigate the damage prior to placing the couch in my home and now are trying to escape responsibility.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/03/2025

  Dear BBB,
  
  Our office understands our customers views. However, our records reflect the product was delivered and accepted in good condition. It has been in the home over 1&1/2 years with no reported issues. We show no evidence to support the issues they are experiencing originated with the furniture delivered. Consumers would be responsible for any additional products or protection they wish to have on their furniture. Unfortunately, our position as outlined previously remains unchanged.
  
  Thank you for your understanding.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a couch ***** ******** palm i believe its called sectional with lounger and oversized chair purchased in nov 23 delivered dec 24 in February/march 24 We called in because the couch was losing its structure cushions and feathers everywhere all the time like a goose was plucked in my living room they said sent pics and someone will contact no one did we waited we called same process then someone came out i believe oct/nov finally and was told they would be replaced. That never happened. Then in jan same tech came 1/18/25 and told us my couch structurally was okay , but they would replace all cushions. We got a shipment for love seat cushions and some random throw pillows and then a random 3 yellow pillows but set only comes with 1 and then told allow 90 days for the lounger chaise pillow back and seat and the oversized chair back and seat, its been about 90 days and now i am being told they are not replacing this and i also received a random piece of fabric. Rooms to go you dropped the ball, i spent over 40k that day in the store my whole house of furniture 4 bedrooms and separately purchased 2 additional bedroom sets and this is only issue i faced and promised calls back and wasteless time off work for tech appts and told they would be delivered and now you change your mind . I called several times and told i was waiting on shipment and was patient, you sent just a love seat and to be honest the oversized chair is the worst of it all This is not ok and your CS team ***** & lies and says they will follow up and don't. I want this issue resolved i should not have had this issue lasting this long. I am missing the long lounger chaise pillows back and seat, oversized chair seat and back pillow, back pillow is the worst, and throw pillows / of them for the lounger size. When i purchased i was told this was good quality and have purchased in past other things and didn't have issues i would like a call and this situation rectified asap 407 687-6710 407 280-5015

  

  Business Response

  Date: 04/07/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  With respect to their situation, we have reached out to corresponding departments in order to investigate our customers inquires. A follow up will be made with the customer once details are received.

  Thank you,
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/3/22 bought a couch and loveseat along with a 3 year extended warranty in ***** in the amount of $3959.76. Job transfer to MA 10/2/2023. Filed claim June 2024 due to mechanical issues. 7/11/24 repairman came out and ordered 2 parts. 11/2/2024 emailed company again. 12/30/24 technician came back out and determined that the two parts never came in. 1/3/25 received a call from RTG and the couches were discontinued and the parts were no longer available. Offered a return/replace option, which we chose and found a comparative replacement set for $3000. Was set up for delivery 2/14/25. Due to the weather conditions, the driver refused to make the delivery. Rescheduled delivery for 3/14/25. Confirmed window delivery time was 4-8. At 4:20p received a text that delivery would arrive in 1 hours. At 6:22p a white box truck drove slowly past our house and continued down the street. At 6:25p we received a text that our delivery was made. At 6:44p the same white box truck drove back in front of our house. By 7:30p still no furniture so we called customer care. They stated that it was still on the way. At 8:15p, we called the actual RTG store in The ************ and spoke with someone that it was on route. We finally gave up at 10pm and went to bed. 3/15/25 at 8:00a called RTG customer care and the response from an agent was that the delivery was attempted at 10:47 pm where they phoned and knocked on the door but no one answered. We have no record on missed calls on our cells, nor was there any attempt to contact us. House was described as a black A-frame which we do not have. Once again, we were told that $3000 worth of furniture was returned to a warehouse. Have spoken to several sales people, district manager in ***** and customer care agents trying to get this ******************** re-delivered ****. No one seems to be able to help us at this point. All we want is our furniture delivered to us.

  

  Business Response

  Date: 03/25/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to our customer and are in the process of addressing their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a couch and loveseat. When delivered realized it was not like the one I picked out. Supposed to be leather. It is vinyl.

  

  Business Response

  Date: 03/24/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to our customer and are in the process of addressing their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  II bought from your company on February 27, 2025. My experience has been extremely frustrating, and I am disappointed by the lack of professionalism, accountability, and resolution from your staff. During my initial visit to the store, the sales associate attempted to overcharge me. As a result, I left and completed my purchase at another Rooms To Go location. I scheduled my delivery for March 12, 2025, but on the day of delivery, the driver called to cancel, citing a broken-down truck. I was then rescheduled for March 19, 2025.On March 19, the delivery team arrived but refused to complete the bed setup, stating they could not touch the foundation. I immediately called customer service and was incorrectly told that I had an adjustable base which I do not have and never claimed to have. The delivery team had assumed that my two extra-large box springs, sitting in the corner of my room, were an adjustable base. This incorrect assumption led to unnecessary confusion and failure to complete the setup.Later that day, a separate delivery technician arrived at 4:00 PM to finish the setup. Upon inspection, he informed me that the original delivery team had thrown away the legs and screws for the bed. He stated that he would have to return to the warehouse to search through the trash to retrieve the missing parts and never returned. He texted me the next morning at 7:30 AM saying he found everything, but could only complete the setup after his delivery route, on his own time.Since then, I have contacted customer service multiple times. Ive received no clear explanation as to why my bed was not set up properly, and no reliable solution has been offered. The only option given to me was to have the missing legs and screws mailed to my home, at which point I can call back and schedule a new setup appointment.This is completely unacceptable. I paid for a bed, paid for delivery and setup, and yet I am still without a usable bed and no real resolution from your company.

  

  Business Response

  Date: 03/27/2025

  Dear BBB,
  
  This is in response to this claim.
  
  Our office has reached out to our customer and are in the process of addressing their concerns.
  
  We trust this claim is settled.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the purchase: Feb 19, 2024 / Order Number: ********I Total amount: $1,370.11 - Amount of the product in dispute $ ****** Problem: This business sold me a product (warranty for 3 years) and told me the terms and conditions of this product verbally, and didnt provide me anything before the payment was done; however, when we wanted to use it, the terms and conditions were different. Nature of the dispute: They advertised that the extended warranty covers all stains and scratches on the furniture (without providing us with the proper terms and conditions). Then now that our table has a stain (small, about 2 inches, stain, discoloration), we filed a claim and it was denied. We also apealed the claim, and it was denied again. We asked Rooms to Go to refund us for the service, and they are only going to do a pro-rated refund (never explained to us before). I havent received the confirmation of the amount yet, but I feel that we deserve the full refund so we can use the money to actually fix our table, and for all this inconvenience I think we should receive a compensation so the store actually learns the ****** and train their employees better on how to sell warranties.

  

  Business Response

  Date: 03/24/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. Theirs expires on 5.08.25. Our customer purchased the ****** extended service contract powered by ********. The guidelines of what is/ is not covered is outlined on the link provided on the purchase invoice as well as on the extended service companys website.
  The reported issue would fall under the purview of ***************** guidelines for review if the issue/occurrence is covered under their terms. Unfortunately, consequential damage is not covered under the warranty nor the service contract. Given the amount of time the furniture has been in the home, the option regarding their cancelation request our customer was presented with is all that is possible.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23091413
  
  I am rejecting this response because:

  - Manufacturer defects are irrelevant to this case, as I clearly explained this is not a manufacturer defect 
  - the terms and conditions (what is covered and not covered) by the extended warranty was NEVER provided to us BEFORE the payment. 
  - the sales person at the store explained that any stains or scratches at the furniture would be covered by the extended warranty. 
  - We trusted the information provided by the salesperson, and when we received the invoice by email, we didnt notice the link to the terms and Conditions because we had already been given an explanation of the coverage. This is not good sales practice and should not continue.
  - I have already requested refund for this extended warranty and still havent received any response about it. 

  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 04/07/2025

  Dear BBB,
  
  This is in regards to the latest reply.
  
  Our office has reached out to our customer and provided information regarding their inquiries.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23091413
  
  I am rejecting this response because: nothing has been resolved.

  - I still have not received a refund for the service I paid and wasn't provided the terms and conditions beforehand

  - I am extremely disappointed and frustrated with the way Rooms to Go continues to treat its customers. Just recently had a phone conversation with their sales representative and he was extremely rude and condescending throughout the conversation.

  - I was not provided with any clarification as to whether Rooms to Go intends to take steps to prevent situations like this in the future. I strongly recommend that your sales associates be properly trained to inform customers about the exclusions of the extended warranty coverage, or at the very least, provide the full terms and conditions before customers agree to purchase or include this service.
  This is a very reasonable expectation and should be considered a matter of basic customer service and common sense.

  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive ordered a ***** ******** product from rooms to go:- ************ 4 Pc Right Arm Sofa Chaise Sectional Ive had MULTIPLE exchanges done within the warranty period however, I encountered the same exact issue where the cushions sink in and you can hear a creaking sound when getting up. Multiple technicians came out and explained that the frame itself is not built well which keeps causing the issue. Im so fed up with the poor quality and craftsmanship of this product, I just want my money back or some form of refund for this disaster.

  

  Business Response

  Date: 03/27/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. Theirs expired in 2023. The extended service plan powered by Fortegra was exhausted with the replacement furniture as of April 2024 as per the terms of the service contract they agreed to. Since their exchange in 2024, we show no record of any further issues being reported, in a year.  
  Regrettably, we would be unable to offer any course of action nor comply with their request of a return due to the reasons stated above.

  Thank you,
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23088961
  
  I am rejecting this response because:

  If you used your brain, obviously overnight I wont experience any issue after the exchange as the issue arises after some time. If you schedule another technician out here, he would see the issue immediately. 
  

  Escalate my issue higher to someone in corporate because you refuse to use your brain.

  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 03/28/2025

  Dear BBB,
  
  This is in response to the latest reply.
  
  Cases brought forth by your office are only reviewed by the highest office.
  
  Our office understands our customers views. Unfortunately, after thorough review of their account, our position as outlined previously remains unchanged.
  
  Respectfully,
  
  
  ******** *.
  Presidential Assistant

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We invested a lot of money by purchasing a loveseat, a couch, and later a recliner from Rooms to Go. The delivery was smooth, and the furniture initially looked aesthetically pleasing.However, about a year after our purchase, we started noticing concerning issues with the furniture. During that time, life threw us several challengesgrieving the loss of beloved family members, processing the tragic suicide of a close friend who served alongside my husband in special ops, and coping with health complications affecting our child. Reaching out to Rooms to Go about our furniture issues understandably took a ************, to our dismay, the couch has deteriorated significantly, resembling something several years old rather than the relatively short duration since its arrival. The fabric is showing clear signs of wear, exacerbated by the fact that one of its legs has repeatedly detached, leaving it unsteady. The built-in bed feature in the couch is broken, making it incredibly difficult to open, and it sags awkwardly, leaving unsightly black marks on our hardwood flooring. Additionally, the footrest on the recliner has developed a noticeable rip in the fabric.While we're aware our concerns fall outside the normal warranty period, I feel compelled to ask for special consideration. Our family's numerous hardships have hampered our ability to address these issues sooner. We have remained loyal patrons of Rooms to Go, frequently choosing them for our furniture needs. The quality of the products we received, however, is simply *************** is frustrating to feel our concerns are being disregarded, especially considering the hard-earned money we spent on what has turned out to be inferior and overpriced furniture. We strongly urge Rooms to Go to honor their commitment to customer satisfaction and make an exception in our case. If we cannot reach a resolution, we will consider legal action, as we have ample evidence to support our claims. Thank you

  

  Business Response

  Date: 03/20/2025

  Dear BBB,
  
  We are in receipt of this complaint.
  
  Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on the purchase receipt. This expired as of 2023. Our customer purchased the extended service contract powered by Guardian solely for their Navy recliner. There was no coverage purchased on the sleeper.Since date of delivery, we show no record of any issues reported within or outside of the warranty period until now. Unfortunately, we would be unable to comply with their request given the reasons expressed above and the length of time that has passed.
  For any service approval/consideration for issues that occur within 30 days, would be under the purview of the ********* contract. The customer will need to contact them directly in order to discuss if the issues they are reporting would be covered. However, this would be solely for repair or replacement consideration as stated on their terms.

  Thank you,
  
  
  ******** *.
  Presidential Assistant

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23088340
  
  I am rejecting this response because:they are a multi million dollar company. Who we have been very loyal customers too. Life happens, and unfortunately in our case we had a lot going on during that time frame. So, at the time it wasnt a priority nor did we have time to deal with the issues. Being a multi million dollar company, you would think that them coming to some agreement with us would be in the best interest of their companies reputation and further more in the best interest of loyal customers. We are willing to accept a settlement but we are not willing to accept them doing absolutely nothing to make the situation right. They can even have the furniture back. We just want to be compensated in some way. This is not how you treat customers and you they need to understand that things happen and sometimes exceptions need to be made. 
  
  Sincerely,
  
  *********** & ****** ********

  

  Business Response

  Date: 03/21/2025

  Dear BBB,
  
  Our office understands and appreciates our customers views.Our company reviewed any covered issue under the terms of the warranty within a reasonable timeframe. The furniture has been in the home approximately 3 years which is well past the scope of what any retailer would be able to consider. Regrettably,our position as outlined previously remains unchanged.
  
  Thank you for your understanding.
  
  Sincerely,
  
  
  ******** *.
  Presidential Assistant