Complaints

This profile includes complaints for American Power & Gas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Power & Gas, LLC

  10601 Belcher Rd S Seminole, FL 33777-1407

  
• 

  American Power & Gas of NJ

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call our office and insists they are transferred immediately to the owner of the company. When I ask what their company does they say it's confidential but it's very important they are transferred to the owner. The owner does not give out the number they are calling us from. When I tell them I need to know what the call is about they get very aggressive. They are incredibly deceitful and try to pretend it's not a sales call. They are by far the rude telemarketers we get. Please do not ever contact us ever again. I don't know why they waste our time calling us multiple times since we always hang up on them.

  

  Business Response

  Date: 10/23/2024

  Dear *** or Madam,
  
  We reached out to the customer to discuss his concerns and to confirm all telephone numbers associated with the ***** account we serviced for nine years,so we could ensure all numbers are placed on our Do Not Call list. Unfortunately,we were greeted by a woman who disconnected the phone before we could leave a message for Mr. ****** and request any additional numbers from ***** that need added. As a result, we were unable to proceed with confirmation of this complaint or provide a resolution.
  
  That said, we have at least placed this phone number, **************, on our Do Not Call list. We understand how frustrating it must be to receive phone calls about **** services, but please note that we were the **** for this account for quite some time.
  Given the circumstances, we consider this case handled at this time.
  
  If Mr. ****** is interested in resolving this complaint, we are more than happy to discuss it with him. We can be reached at **************************
  
  Thank you for your understanding.

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company has received numerous phone calls from American Power & Gas over the past several weeks. Each time, the call will come in from a different number and the individual will ask to speak with the business owner or decision maker, followed by asking us to obtain a copy of our utility bill. We have repeatedly indicated we are not interested and asked to be removed from the calling list. We have had incredibly rude, unprofessional and disrespectful employees indicating they only will speak to the owner/decision maker and will continue calling on a daily basis. It appears as if these individuals and the company will not take "no" for an answer. Ultimately, we want them to stop calling our business and stop wasting our company's valuable time. Thank you.

  

  Business Response

  Date: 09/27/2024

  Dear Sir or
  Madam,
  
  We have
  reached out to the consumer via email to investigate further, as the phone
  number provided in the complaint, (315) 638-858, was incomplete. Once we have
  the full phone number, we will be able to place the number on our Do Not Call
  list and further investigate the consumer’s concerns.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Jan '2024 American Power and gas has been billing me on my Central ****** Electric bill. A total of $549.54 so far this year and I never signed up with them I just noticed the charge this month because I don't get bills because I have autopay from ******************** and I;m considering solar and I had to look at the bills and noticed the charges from them . I want a refund of all charges this year. I complained to them and they said they would look into it. How dare they charge me and have it added to my Central ****** Electric bill. I cancelled it

  

  Business Response

  Date: 08/28/2024

  Dear *** or Madam,

  ************** personally enrolled with our company, and we have provided her with the recorded verification via email. Her account has been canceled without any fees, and her phone number has been placed on our do not call list. If she has any additional phone numbers she would like to add to the list, we would be happy to do so.
  We have concluded our investigation and consider this matter closed.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two seperate occasions, this company has either tricked our employees or falsified documents to take over at our ***************** Once it was an employee who was told misleading and false information. This time, they took over our bill without our consent. This is for Recovery Revolution, *** and A Clean Slate- both in ****** ***Electric companies use unethical and illegal practices and harrass companies to try to switch. Last time we had to put our account "on watch." This is the second time and they successfully forced us to have their service for 5 days. Our small nonprofits wants:a refund an agreement to never call or harrass our business again and reassurance that they won't randomly take over ANY of our bills.

  

  Business Response

  Date: 08/14/2024

  Dear *** or Madam,
  
  We have been unable to substantiate the claims made by ************************. Despite our attempts to reach **************** for further discussion,we have not yet been able to connect with her.
  
  Our records indicate that *********************** has enrolled with American Power & Gas multiple times since August 2017. Additionally, on September 6, 2019, AP&G paid a cancellation fee of $215.65 for Recovery Revolution, which was also completed by ***********************. The most recent enrollment in May 2024 was again completed by ***********************. We have emailed the recorded verifications to **************** for her review as well.
  
  Given this information, AP&G did not randomly take over accounts or enroll this customer without consent. We can only assume that this customer may be confusing our company with another provider.
  
  All associated accounts have been canceled with no fees, and we have placed the numbers ************** and ************** on our Do Not Call list. If **************** has any additional phone numbers she would like to add, we will gladly accommodate that request.
  
  The customer may respond to our email sent if they require further information or assistance.

  Sincerely, 

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone call harassments. They have been asked to stop calling 9 times that we have record of. We would like the calls to stop.

  

  Business Response

  Date: 07/25/2024

  Dear *** or Madam,
  
  We reached out to the customer as we were unable to locate any calls requesting to be placed on our Do Not Call list. It is a serious violation of company policy for vendors to disregard such requests. Oftentimes, complaints are misaddressed to our company due to similar names, such as All-American Power and Gas or American Power Gas & Electric.
  
  The customer provided additional numbers allowing us to further investigate and to be placed on our Do Not Call list. **************** found our call and resolution satisfactory.
  
  Sincerely,

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for ******* *************************** AP&G, has repeatedly called us about "lowering our rates" and claiming that RG&E authorized them to call. They do not take "NO" for an answer. I tell them I'm not interested, hang up and block the number. They immediately call back from a different number. This goes on several times. This afternoon, they called 5 times in a row, I blocked every number, yet they call again from a different number. This needs to stop!

  

  Business Response

  Date: 07/18/2024

  Dear Sir or Madam,
  
  Thank you for alerting us about this case. We placed the consumers phone number on our Do Not Call list. We have reached out to the consumer via email to further discuss their concerns. The customer has provided information to assist with our investigation. If the customer has any additional phone numbers to add, we will gladly add them as well.
  
  Best Regards,

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am used to electric and gas providers calling to get me to switch. Today I received a call from American Power and Gas about electicity. I told him I wasn't interested 3 times and he just kept talking. I finally hung up on him and thought it was done. He called again seconds later and again I hung up on him. You might think he would get the message but he didn't. He called a third time.This is not the way a business should try to attract new customers

  

  Business Response

  Date: 07/11/2024

  Dear *** or Madam,
  Thank you for alerting us about this case. We have reached out to the consumer and resolved the concern to their satisfaction. We placed the consumers phone number ************** on our Do Not Call list.

  Sincerely,

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a fixed rate electric service contract with no sign up fee and no early cancelation. As with every other electric service provider I've used, I was sent the notices regarding my contract expiration coming up. I called American Power & Gas recently to inquire what the next fixed rate they were offering me was. They told me the contract my plan would roll into would be a fixed rate a few cents higher than what my current rate was. I said that was fine and I would skip around to see if there was another provider with lower rates. They assured me that the new contract would be a fixed rate around *****. I received a letter from them today telling me I was enrolled in a flat monthly rate if $109.00 a month. That rate came from my usage. I barely use $35.00 a month for my electric supply. They lied on the phone call about the plan they were enrolling me in and now are expecting me to pay $109.00 a month for 5 days with them, since I canceled immediately once I got the letter.To make it clear, I've been choosing my own electric and gas supplies for years and always read the terms, conditions and set notices on my calendar for when the rates expire, so this is entirely on the company for lying about the rate contract they were going to enroll me in.

  

  Business Response

  Date: 07/22/2024

  Dear Sir or Madam,

  We have made several attempts to reach the customer but have not yet been successful. We are unable to substantiate the details of the complaint and would like to clear up any confusion. If the customer could please reach out,we would appreciate the opportunity to discuss the matter further, as we believe there may be a misunderstanding.

  
  Sincerely,

• Initial Complaint

  Date:07/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Switched to a different provider, and am deluged with endless voicemails from them, over a year later. I no longer want to do business with this (terrible predatory overpriced) company, and they do not respect my time. I can see from the hundreds of other BBB complaints that they are complicit in their bad behavior all the way up to the * level class of executives.

  

  Business Response

  Date: 07/08/2024

  Dear *** or *****,
  Thank you for alerting us about this case. We placed the consumers phone number on our Do Not Call list. We have reached out to the consumer via email. If the customer has any additional phone numbers to add, we will gladly add them as well. If the consumer provides further information, we will alert the Bureau promptly.
  Best Regards,

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very rude, aggressive man keep calling named *****. I repeatedly told him I was NOT interested. He would not take no for an answer, I ended up hanging up whenever he asked for a recorded call. These businesses should not be allowed to harass other businesses.

  

  Business Response

  Date: 05/23/2024

  Dear *** or Madam,
  
  Thank you for alerting us about this case. We have reached out to the consumer and resolved their concern to their satisfaction. We have also placed the consumers phone numbers on our Do Not Call list and will investigate the vendor responsible for the call. If there are any updates or rebuttals from the consumer, we will promptly inform the Bureau.
  
  Best regards,

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************